All the employees at this location are always so sweet, helpful, knowledgeable & willing to go the extra mile. Especially the lead cashier from the evening of 08/09. I'm so sorry I can't remember your name to include it! read more

A customer cut in front of us while we were waiting, and Barbara allowed the transaction to continue without acknowledging that we had been waiting. When I brought it to her attention, she replied, "Oh, I didn't even notice. That sucks." There was no apology or effort to make it right. It was a very disappointing customer service experience. read more

GABY ASK FOR GABY!! I have never been able to find the right makeup or the right skin care & Gaby got me RIGHT. she did such an amazing job at not only color matching me, but explaining the difference in makeups & skincare. she helped me build my entire skin care routine & makeup routine& my skin looks & feels amazing!! 100000/10 recommend going & asking for gaby!! I hope she gets a raise & anything that can contribute to her success. she's amazing & I will forever be grateful for her assistance. I have been to hundreds of makeup stores around the world & no one has ever given me the time of day or treatment as Gaby. read more

Had a class reunion in October had my makeup done I never used foundation or any other make just simple mascara, power eyebrow and some lip color. She did a great job nothing heavy just natural look read more

Ulta Beauty - The venue - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

Great place to find your favorite beauty products. They have good sales. They also have a salon. I recently had a makeup tutorial and Jaclyn Alonzo listened and made me feel comfortable. The whole experience was great. The set up of the store is self explanatory. You can also order curbside. Perfect during the busy holiday season. Parking is on site, but shared with the other businesses. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

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Horrible customer service , Wasn't even greeted and if they could help me find anything! I had to ask twice I waited 10 to 15 minutes just from some to check if they had any more of my makeup number in stock ! read more

Wow, I'm really surprised to see so many negative reviews of this Ulta! I'm pretty new to Ulta in general, but I've visited this location a few times in The New Normal years (a couple easy-peasy curbside pickups, and more recently, a couple in-store visits) in attempts to find the perfect combination of higher-end hair products to prolong the time between visits to my hair pro. These in-store visit have been 1.75 thumbs up, mainly because I'm over the freakin' moon excited to find that Ulta carries The Body Shop products in-store...LOVE!! I'm flippin' *obsessed* w Body Shop skincare, but not so much with their .com shipping & handling time since San Antonio no longer has a TBS brick & mortar (like, 6+ weeks of frustration & waiting, ugh!). Ulta to the rescue!! And so far, so good with available haircare choices. Between Matrix and Redken, Olaplex and It's a 10, I have a ton of choices to help create a great regimen. Downers: The store isn't exactly laid out intuitively, and it's a bit hard to find what you're looking for. Luckily, there are plenty of *mostly*-friendly employees very close by *at all times* (watching, shadowing, waiting for you to steal something) to help guide you in the right direction, LOL. Usually it's cool, but one silent, staring, following employee yesterday was really over-the-top about it and made it really uncomfortable and off-putting. Sigh. (I guess that's a good thing though - caused me to hurry up and leave sooner than I wanted to, no browsing, likely spending way less than I could have hehe) But the Upside: Good promotions via email and their Frequent Flier program. Smooth online-order, curbside-p/u option read more

Ulta Beauty - Wide range of The Body Shop products - YAY!! - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

Been a min since I did my hair last. I thought I would change it up a bit. Kassi did an amazing job. read more

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First and foremost it was unclean, used makeup crumble on the counter, not just 1 or 2 it was lip stick most used and place back in packaging, so look before you purchase. No one available to assist you. I had at least $80 or 90 dollars but customer service was horrible, I put all the items back and left. Will not be going back. I should have read some of there reviews. No would not recommend this location. read more

Not sure why there are a few bad reviews on here. But I love this Ulta location! Everyone is so sweet and happy to help you when you're looking for a specific product. read more

This ulta is very friendly as quick to help, i went in looking for fragrance and it looks much better with the glass security displays. Didn't find the lip pencil i was excited for but i was informed truck is sent every tuesday so best bet for a full stock is after and i dont mind going back! not sure why there is lots of negative reviews the customer service is there and helpful inventory just a little behind. Testers were all there when i was also searching for foundation however the children there were messing up blushes ! read more

***Salon Review*** I have gotten several balayage/ombré's done since 2015. I have never had such a horrific experience. I brought in my photos of what I wanted my hair to look like (my hair from last summer) and the Ulta stylist said she could take care of it and it was not a problem. I trusted her and she did a horrible job. I called in and sent the manager photos and she said that she could fix it. I showed the manager the same inspiration photos of my hair prior to her starting. Since she was the manager I trusted her as well. When I got home after the session with the manager I saw that the colors were not blended. There wasn't any transition, so it went from black to orange-blonde. The color is so bad around the bangs that putting it up only draws attention to how blunt the colors are. There are photos below. I hate posting bad reviews but had to let people know of the experience I had. The girls were nice but my hair looks like a terrible at home dye job. I called other salons to get a consultation to fix my hair. When I realized how much it was going to be I called back to the Ulta and explained to the manager I wanted a refund. She said it was fine so I did get a refund however it's barely going to cover the cost to fix my hair. read more

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This store looks like it's been looted. Empty shelves, messy displays. It has 'store closing' vibes. Idk if this is true, I was also told that you can't return anything with just a receipt, you must have checked out using an ulta account ‍ read more

Ulta Beauty - Empty shelves - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

went in looking for a gift for my sister and was discriminated against by the cashier and I'm not sure if it was the manager that also belittled me. This isn't the first time I get treated like this at this same location, that's what led me to write this review. I won't be going back to this location ever! read more

Wow!! Madison G. was AMAAAZING!!! She helped my mother and I find the right shades & products to complete the "slay queen" look! lol She was so polite & very informative. Answered EVERY question we had and helped my mom come up with a daily facial regiment. Been a Diamond customer for years and have never had such an exceptional customer experience as today. Ulta's needs to hire more beauty advisors like her. Thank you Madison, you made us feel soo beautiful today!! :D read more

Horrible customer service! Skip this location. The location at 1604 n Potranco, wonderful!! read more

My daughter asked for a balayage. She was heartbroken with the results. We went back & asked the stylist to address multiple areas, the stylist repeatedly said that's how it's suppose to look & told my daughter to "look at pinterest". The stylist refus ed to acknowledge any errors with the result. After that conversation, through tears, my daughter said she did not want that stylist to touch her hair again. We went to another stylist, before my daughter pointed out anything specific....the stylist pointed out ALL the areas that she saw needed to be "addressed". I have to pay twice as much to have someone else fix this. read more

Ulta Beauty - balayage?! - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

Went in a got my haircut by Destiny. She was amazing!!! I have been losing hair due to Covid and was afraid to cut my hair. She said it was growing back and since I switched to Salon shampoo/conditioner it was looking good. She gave me a beautiful haircut with layers. I love it!!! She recommended some different products than what I have and told me how to use them. She's a bubbly, beautiful girl that can cut hair. read more

I was taking care by adriana at the register, i came in and spent 138$ and to be treated ugly with the most driest ugly attitude when i asked her that if ill get a gift. I understand everybody has bad days but working retail you have to be nice. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

This place was so filthy, and looked like it hadn't been stocked in weeks. I understand if you're out of a certain product but at least take pride in the way your store looks, and keep it clean. Or are-organize it to make it look more appealing to the eye. I felt so nasty walking through here. Needless to say I didn't spend much time here or buy many things. I didn't snap a lot of pics, but the ones I did show what I mean. read more

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I will never set foot in an Ulta again! I went on my birthday to get a partial root touch up. The absolute worst experience ever. The girl guessed at my color so now my partial roots are very dark!!! She was very rough with me she had the water so hot it burned my scalp. I asked her if she can bring the temperature down, she said yes but never changed the water temperature. She scrubbed and pulled my hair so hard while she washed my hair, my neck is sore. To make matters worse when she was drying my hair she kept hitting my head with the brush. My neck and my head still hurt! I mean why would you allow someone like that to work there? I will never go back to any Ulta because of that. read more

I had a haircut appointment with Sheryl, she did amazing!! I love how it turned out & she even took the time to blow dry and curl my hair afterwards. I'm very happy with the results! read more

this Ulta was awful, they had nothing, I am utterly disappointed! No inventory, no testers and absolutely no perfume, Never go here

I've never been to this location and only use Ulta for curbside pick up. When I went to pick up my order at 10:20am I parked outside and called the store and they told me that curbside pick up order dosent start until 11 and that she couldn't bring it out to me because she was the only one at the register and her manager was talking to with a customer so she couldn't leave the register unattended. Their was no mention on the site or the email that I got when I got notified my order was ready that curbside pick up starts at 11 even tho the store opens at 10am. Or No notices on the doors or anything about the pick up time for curbside orders. So I had to go inside and get my order which defeated the purpose of not wanting to go inside in the first place because I wasn't about to waste my time just sitting outside till 11 so they could bring my order read more

Chiquita did such an amazing job on my haircut and color. I went in not knowing exactly what I wanted besides wanting dark brown hair and a haircut from a picture I saw on their wall. She was so patient and gave me exactly the color and style I was wanting. Chiquita is the only person I will ever go to for my hair from now on. She was so wonderful! read more

Went in to look at some beard oil and Fergie was super helpful! She helped me pick everything I needed and was super nice. If only all employees at other retail stores were as nice and helpful as her! Will return again! read more

I called this location twice to check if a product was in stock only to be left on hold for over 25 minutes. I would not recommend calling if you need assistance. read more

Horrible experience. The cut was at least two inches shorter than what I asked for and horrible. She gave me an a line even though I specifically said I DIDNT want it, when she did the first cut waaay too short and I said something, her response was "too late now! I guess you could do an undercut..." the ends of my hair we're crazy uneven, I had to pay a different salon to fix it. DO NOT GO HERE. read more

I am so sorry to see some not so good reviews. My experience was stellar. The store is very clean and organized. All staff I encountered were very friendly and helpful. Benjamin cut and styled my hair and he was super. This is my 3rd or 4th haircut with him and he is consistently great. I am always happy after Ben cuts my hair and I actually WANT to be seen out in publuc afterwards because my looks so great. I feel very confident when he is finished. He is also super sweet and very kind. He had not seen me in 5 mobths and he asked me about my son who has been ill. Give him a try. I know you will go back. He wont pressure you to buy their stuff. He shows you what he is using and offeres to help and make suggestions if I would like. I will be going back. read more

I completely agree with the rest of the reviews. The staff are very rude, not helpful and act like they hate their jobs. After shopping for an hour, a girl finally asked if I needed help with anything. I replied I was making a makeup gift basket for a friend and she replied "oh that's cute." -_- I don't know how that's helpful, but whatever. Anyway, this Ulta is very inexperienced and very much a waste of time. Much rather go to La Cantera location! read more

Horrible customer service. Employees will lie about actual prices (they told me a certain service would be free and purposely left out the part where I'd have to buy a product first), not friendly at all when you walk in, and disrespectful. This location sucks. read more

I am not someone to normally bother with writing a bad review but since this is my second terrible experience with Ulta salons, I felt compelled. I had an appointment for 11am and after 20 minutes, my stylist still hadn't arrived. I asked the staff if they could contact her to ensure she was en route. After initially being told no, a manager attempted to call her to no avail. After 30 minutes I left the salon. The worst part was they were taking walk-ins while I was waiting. At no point did anyone offer to see if someone else could be scheduled today. Instead, a salon manager is supposed to contact me in a couple days to reschedule. Unacceptable! read more

All Ultas seem to carry the same products so this rating is based on service. Noone came around to help until 10 minutes after searching for their help! Then at check out, the cashier did not have any patience and was rushing to get me out of there. I did not feel welcomed or that I was valued as a customer. read more

Do not go to this salon! Worst cut but I still paid just to leave. Go to the Bandera location! No wonder this location had openings when the others were full. I wish I had never paid but I am not one to make a scene. I will never go back, and hopefully you don't make the same mistake I did. read more

The staff was super rude, I had came in before my order was ready just to look around for anything else that would have peaked my interest and a woman with short dark hair came up to me asking me if i needed help with anything I told her "no i'm just looking around i have pickup order that i'm waiting on" she distinctly rolled her eyes and then proceeded to ask me my order number and surprise surprise it was ready all of a sudden not to mention but the store was practically empty and the workers were all just standing around at the counter, i ended up buying a sunscreen that the one with dark hair helped me pick out and when i paid i did the "round up" donation thing and because i have such bad social anxiety i said "thank you for not ringing the bell" then the 3 cashiers laughed and the asian one says "oh the bell ya let me right it" and rings it as i'm saying "please don't" i don't normally go to this location but i will most definitely never go back. do better ultra, this makes your company look so trashy when you hire workers with the attitudes of 14 year old brats, some people don't want to have to experience that when they're spending money at YOUR company read more

Never again will I come to this location. This is my 3rd, terrible experience here. Only came here cause it's convenient. Came to get a new foundation and setting powder, when I asked an associate for help. She needed to finish her conversation with another associate that lasted a good 3 mins. While another customer was waiting for her help. On top of that they were talking about gossip about another customer. Very unprofessional. THEN on top of that when I was trying to check out. Another 2 associates were chit chatting while there was a line. I'm assuming that their conversation is more important then the customer. Will no longer be coming here. read more

I didn't feel welcomed at ALL. My ulta in my home state always greets everyone when they come in with a smile the whole welcome etc etc. Everyone just looked at me as I entered and no one asked if I needed assistance. I felt like I walked into Sephora. The place was a little dirty as well which also made me not want to purchase anything. read more

I always go here every blue moon I've been going here for years only because I had a cousin who worked here years ago they are quick & professional read more

Don't go to ulta salon they did a horrible job with my hair ! Miranda messed up my roots the first time and she had me come in the 2nd time and they where still super yellow and brassy , i wouldn't totally recommend not going with her or the ulta salon ! They didn't even give me a refund with the horrible job she did. They even offered to fix it a "3rd time " which they should of done it right the first time!! I never had such a horrible experience at a salon until l went to ulta. Now i go to the jcpenny salon at Ingram road and they do a amazing job ! But the hairstylist at ulta suck , don't trust them at all read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

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I'm really surprised at some of these reviews. I always go to this Ulta for products, my hair and eyebrows. Anissa has always done an excellent job on my hair and before this pandemic, Berlinda did an excellent job on my eyebrows. My eyebrows are a hot mess because I won't let anyone else touch them. Hoping she will be back soon. Thank you to all the staff at Ulta for always taking care of me read more