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    Ulta Beauty

    3.0 (88 reviews)
    Closed • 10:00 am - 9:00 pm
    Updated 2 months ago

    Services - Ulta Beauty

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    After treatments

    ULTA ruined my Hair! I am extremely disappointed with the treatment I received at Ulta, due to extreme damage to my hair caused by the stylists' negligence. I went to Ulta at the Citrus Park location in Tampa for hair services and what I received, three stylists later, was extremely damaged hair and a chopped-up haircut as shown in the pictures. This post is a little long, but I wanted to explain exactly what occurred. The first stylist I saw was Gina. I was looking for a simple haircut and some highlights. What I ended up with was a permanent black coloring to the roots (when my hair is a medium brown) which looked horrible as I had asked her for honey-colored highlights. With my haircut, she chopped it in chunks (way beyond the length I wanted) in an attempt to remove the highlighted portions that she had already damaged. After complaining to the manager she asked Gina to redo my hair and again Gina was unable to fix it. They then passed me to a second stylist named Ashley who suggested Balayage, and in addition was going to use a technique of something she saw on TikTok which is braiding the hair and coloring using Balayage. Again she used black permanent coloring in my roots just as Gina had done prior. The result was worse than before. My hair looked like a multi-colored zebra. Then after spending more money, I asked the manager, Melvin, to help me fix this issue once and for all and he brought me to, yet another lady named Monica, who is an older stylist, more experienced, and would repair all the damage previously done. The results were now atrocious. Adding to the damage, she repeated the same processes and began cutting my hair without my permission (she said she was going to fix the awful haircut that Gina did) but in reality was trying to cleanup all the highlighed damage that she just put in which didn't take. To the point that my hair endup shorter than before and breaking and gooey when wet. The following day I came to the store with my husband and spoke again with Melvin, and discussed the entire situation. I told him that I was being extremely nice complying with the different stylists working on my hair, with the hope that the next one would help to fix the damage. Mind you, I was paying for this fix every time I came to the store. I then requested the name, address and phone number of the District Manager to see if she could help me. Melvin suggested, with my permission, that he woud contact her, explain what was going on and to expect a phone call from her; even providing the area code that the call would come from. Well, I never heard from this lady, or for that matter, anyone else from Ulta. I think it's sad that a chain salon like Ulta would treat their customers like this. I highly recommend that you go somewhere else for your hair services. Some place that truly cares about their customers.

    What my hair color looked like after 4 hours at the salon!
    Stephen A.

    Well I was called and harassed at my job today from this low life company. They are making up lies saying I made a promise to pay and didn't pay then I made 3 refusals to pay. Wow just wow! Never ever again will I use ulta or commentity bank for anything thing! They say oh if u have been effected by COVID we can help, lies all lies!! They want me to pay almost $200 in late fees and interest when I have had a zero balance!! Unbelievable!

    The hack job performed by a "licensed" cosmetologist.

    If I could leave zero stars I would. They have these people labeled as barbers in their descriptions, THEY ARE NOT BARBERS!!! They have their cosmetology licenses displayed like they know what they are doing but do not be fooled they are incompetent lazy and are just trying to get you out as soon as possible. I cut by haircut by Adrian and asked for a low fade on the side and for him to cleanup my baby hairs in the back for a cleaner look. He shaved a good 2 inches of my real hair off the back completely disregarding what I said and never showed it to me and just left before I could say anything. I was forced to pay although he left me with a patchy mess. For the side he just shaved it all the same length and was just complaining about how he wanted to leave. He was labeled as a "barber", he is not a barber and I am sure the rest of them are the same. DO NOT GO HERE FOR ANYTHING IT IS A JOKE AND A SCAM!!!

    Dawn B.

    I came to this location because they have MAC products. The employees were nasty and none were helpful. Check out was a terrible experience. The girl wouldn't even speak to us. Several items did not ring up correctly and when we asked about it the response we got was "do you want them or not". We also wanted to use a $3.50 off coupon and she acted disgusted about that. Definitely would not recommend this location. Employees should be retrained and provide at least some level of customer service, or is it a requirement to be nasty to work at Ulta??

    Colorpop concealer
    James D.

    Place is awesome for make up and gifts for your women in your family! My girlfriend loves this place and the quality and price is good.

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    10 months ago

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    9 months ago

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    Ulta Beauty

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    1 year ago

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    2 years ago

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    4 months ago

    Helpful staff. Convenient location. Ulta beauty carries great skin care, makeup and hair care products. I plan on using their salon next.

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    Ulta Beauty

    Thanks for sharing, Neke! We can't wait to see you again!

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    3 years ago

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    4 years ago

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    2 years ago

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    3 years ago

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    7 years ago

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    3 years ago

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    2 years ago

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    6 years ago

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    6 years ago

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    3 years ago

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    3 years ago

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    7 years ago

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    4 years ago

    Gina at the salon cut my daughters hair and did an amazing job. So happy with her services and the prices.

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    10 years ago

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    7 years ago

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    5 years ago

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    13 years ago

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    10 years ago

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    11 years ago

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    3 years ago

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    7 years ago

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    3 years ago

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    10 years ago

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    4 years ago

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    7 years ago

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    8 years ago

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    18 years ago

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    11 years ago

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    8 years ago

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    7 years ago

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    15 years ago

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    Page 1 of 3

    Ask the Community - Ulta Beauty

    Review Highlights - Ulta Beauty

    “Ulta at Citrus Park is my only destination for hairstyles, relaxers and color treatments.”

    Mentioned in 3 reviews

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