Just FYI. Sierra Air is now Sierra Air Cooling, Heating & Plumbing Reno. They do both heating and…read morecooling. This is for the Plumbing side of the business. We recently had a small leak under one of the bathroom sinks. We are on their Sierra Reward Program. So we called them on Wednesday before 5 pm. and were able to get an appointment for the following day. Now, that's customer service. The next day, they called us in the early afternoon to inform us that one of their plumbers was on the way. He arrived about 20 minutes later. His name was Alex Church. He asked to see the bathroom and to explain the problem. He took it apart and looked at all the components. Found the problem and fixed it. He informed us that we will need to replace the faucet soon. He was knowledgeable, kind, and friendly. He fixed our problem. I write this in hopes that his bosses see this and he gets KUDOS for his work. We are very pleased to be on the Sierra Reward Program and recommend this company.

Avoid like the plague! Purchased the system 2 years ago, started making noise 3 weeks ago. Called…read moreand after multiple unanswered phone calls, they eventually came out but said they didn't have the part. Kept calling, then 3 days ago (in the winter), the heat stopped working. They came back and said they didn't have the part (again), but they would bring a space heater. Again, they didn't do what they said, and no space heaters were brought. They dont return phone calls. They dont stand by their work. T This is dangerous for older people. Avoid this company if you value your health. Even after the business replied to this YELP, one week later, we called every day, and they haven't come by to fix this heater. Sieera Air does not stand by their product. Avoid like the Plague.

This place is the worst company I have ever dealt with. I called and made an appointment for Friday…read morebetween 12:00 and 1:00.At 2:00 I called and the woman answering the phone had no idea where he was. I tried again at 4:00 and got the same answer. Then she called me back and said he got hung up and would come Saturday morning at 8:00. 9:00am Saturday no show. Called and left the message that I was going to give him a wonderful review on yelp. Then I get a phone call from him saying he was just getting ready to leave the house at 9:15 AM. I told him just forget it I'll find somebody else.User be aware. He does not care about the customer.

Called the company before noon asking if they had time to come out because our blower motor went…read moreout and they said they will be here in the afternoon. It kept getting later and later with no updates so i went ahead and called they said he will be here and still no luck i called again and no answer so i have to wait another day but will have another company come tomorrow. Its very upsetting that i couldnt get a straight answer so i gave up with them.

I'm a property manager and my ability to respond to tenant's requests in a timely manner is…read moreimportant to me. However, for something outside of my scope, I have to rely on the responsiveness of vendors. Often, this is a frustrating experience since sometime vendors just cont answer calls or texts or won't reply at all. Battleborn Vents exceeded my expectations! Of the 3 dryer vent cleaning companies I called, not only did BBV *answer*, then call me back asap, but even was able to squeeze in a service in between calls! Imagine a new rental with so much hair in the vents it was very nearly a fire hazard, and 1 company didn't respond/answer at all and another was over 2 weeks out - ma'am, the place would be ashes by then! If you need vents wept clean don't want to get blown off, call Battleborn Vents! Professional, prompt and at a very reasonable rate for an urgent service call they went out of their way to accommodate - that's service worth a shout out! Look at my photos! Results are clear and so is the dryer vent!!

Francisco and Jorge are EXCEPTIONAL. Francisco's communication is EXCEPTIONAL. I called and didn't…read moreleave a message, and he followed up with me anyway. He actively communicated with me via text, trying to fit me into the schedule--multiple times. Was really going out of his way. Just fantastic follow-up and follow-through. Jorge's level of service--EXCEPTIONAL. Kind and considerate, and went the extra mile multiple times. We were having an issue with our dryer telling us our vent was blocked. Jorge checked the vent from outside the house, explaining what he was seeing as he cleared out whatever he could find. Since that didn't fix the dryer issue, the dryer company sent out a (pretty lazy) service person, who took a brief look and said it was still the vent. Jorge offered to come back and take another look, even going down in the crawl space to disassemble and reassemble the dryer vent to see what else he could find. Nothing. It's actually the dryer that has a wonky sensor--thanks to Jorge's genial hard work, we now know this definitively. Thanks guys. Highly recommend this pleasant and professional service team, and will work with them again.

Outstanding! From the moment I called and spoke with Kimberly setup the appointment with Frank…read moreeverything worked out perfectly. Frank the salesman came over the next day and the install was done the following day by Billy's crew. It seamed like Kimberly was also the account and filed the warranty with the manufacture. Frank then became the project manager. Billy did the furnace install and Don? did the air conditioner part. Everyone was very responsive to my questions.

I woke up to no heat this morning and after I checked my thermostat, furnace and my breaker I was…read moreimmediately filled with dread! Did my ancient furnace finally poop out on me.. I called Ross heating and air, they answered my phone call right away and they were able to get a technician (Steven), out to my place in under two hours! Luckily it wasn't my worst nightmare come to life but rather a much simpler fix! Hallelujah! But while Steven was here he changed the filter, serviced my furnace to make sure everything was running correctly and kindly answered all of my questions. He was very polite, very professional. Their Quick response time was awesome bc we had just gotten snow and my house was freezing!! I certainly will be using this company in the future for all of my heating and air needs. Great experience! Thanks Ross Heating and Air!!

Update (December 2025): I originally wrote the review above…read morein May 2023, and I wanted to come back and update now that it has been over two and a half years. I'm happy to say the system is still running flawlessly and has continued to do so without a single issue. Everything Fernley Repair fixed has held up exactly as it should. No new problems, no follow-up visits needed, and no loss of performance over time. It's been dependable through every season, which brings a lot of peace of mind. I'm just as grateful now as I was then for their honesty, professionalism, and quality of work. My trust in them has only grown, and I still would not call anyone else for HVAC or appliance repairs.

Super satisfied with my service! Tim confirmed his arrival three times. He patiently showed my…read moreexactly what was wrong with my fridge and explained the fixes. Was most impressed when he said , "Our advice is if the repair cost is more than 50% of a new unit, is to not proceed." So, the decision became entirely mine. And he is such a nice guy, he petted my insistent cat!!

3 phone calls//messages over 2 days. No returned call. All the while my furnace is not working…read morein the winter. Also tried reaching out onto their Facebook page. No answer or response there either. Will never try these people again. It sucks because I try and support local business when I can.

Renslow installed my heating & ac system for new home, he designed it according to the floorplan…read moreand put time & effort into optimizing both systems and the result has been fantastic, the zoned system is amazingly efficient and at no time in the 2 winters we have been in the home has the gas bill exceeded $170 ( for nearly 6,000 sf mind you !) he couldn't have been more professional and responsive and as a result I could not more highly recommend him.... you can't go wrong with Renslow !

12/14/25-.. Almost…read moreexactly a year when our igniter went out.. Out of town 3 nights and came home today to 52* house!.. Called and Luis gave a few suggestions.. The unit would start them shut off and never could get past 61 *.. Scheduled appt. for tomorrow morning.. Running last minute errands and we were able to have hi come out this afternoon and it was the same price.!! Knowledgeable and quick to determine the problem.. Half hour later- the house is nice and toasty! Thank you for coming out the same day and repairing it quickly..

Our A/C went out during a record breaking hot spell, we called and Luis came right over, fixed it…read morequickly and at a reasonable price.

Absolutely Outstanding Service from Start to Finish…read more From the moment I called, I knew I was in good hands. I came home it was 90+ degrees in my house and I knew something was wrong. With a child and a pet in my home, I knew I needed to get it fixed quickly so I called Royal Heating and Air immediately. The team was professional, prompt, and incredibly knowledgeable. They took the time to listen to my concerns, quickly diagnosed the issue, and explained everything in clear, easy-to-understand terms. No jargon, no guesswork, just honest, expert advice. What impressed me was that the Rigo came out after hours and not just eventually, but quickly and promptly. In the middle of a sweltering evening, that kind of dedication is priceless. He arrived promptly, was respectful of my home, and worked with precision and care. Not only did he get my AC up and running faster than I expected, but he also replaced the part that broke without having to go anywhere.! The transparency was refreshing, fair pricing with no surprise charges, plus helpful maintenance tips to prevent future issues. This is a company that values customer satisfaction over quick sales. In a world where great service is rare, this team sets the gold standard. If you want fast, reliable, and genuinely friendly AC service, this is the only number you need to call. Thanks, Royal Heating and Air for making my house feel like home again.

I was having issue with my furnace and called Royal Heating for service and I'm glad I did. Rigo…read morecame in for diagnostic and fixed the problem and went above and beyond. Great value cause it comes with a year warranty. Highly recommend Rigo, respectful and knowledgeable.

Honest company and willing to go out of the way to make it happen. They also communicate when any…read moreother issues that might occur during the process.

One of the most trustworthy HVAC companies in Reno. Everything went smoothly, the pricing was very…read morefair, and the work was completed quickly. Highly recommend.