Their customer service is absolutely atrocious. I went in with a godo windshield, while the dryer…read morewas going my windshield got smashed by something. They said they reviewed the cameras and saw no issue. They wouldn't let me see the videos because they know they are in the wrong. NO phone number to talk to a human person anywhere to be found. The owner of this location is trash as a human being. Already expensive enough and now they don't think a broken windshield while in their bay that they hold any accountability. My business will be going elsewhere and I hope anyone that chooses to use this company nothing happens to their vehicles. Absolute trash of a business for customer service. I'll be kicking this up to the BBB.

There app is constantly malfunctioning. DO NOT PURCHASE A SUBSCRIPTION. You can't use the wash if…read morethe app is down, which it will be for the majority of the month. Pass and go to a different wash.

I have a love hate relationship with car washes. When I do use them, Mr Car Wash is always the…read morefirst to come to mind. Not just because they have been in this area for decades, but because they have been reliable throughout the years. This most recent visit was no exception. The exterior of the vehicle looks great, and has a nice fresh-off-the-lot shine. The interior was past due for a little TLC so I went ahead and added an interior clean package. On a scale of 1 to 10, I will give this particular round a 6. While better than it was, the vacuum and dust cloths missed a number of places, and the windshield - the main reason for wanting the interior cleaned - still has some smudges. As an aside, while I can't confirm/may well be mistaken, I think that a number of the photos on the walls in the waiting area are of actual employees that I have seen working at this location. If that's the case, kudos to the company for the authenticity. I'm still giving this four stars because this location usually performs at that level. I'll re-assess next visit. Things to know: * This location is on a busy corner and shares driveway access with a couple other business - be cautious. * This is one of the very few (maybe the only remaining) Mister Car Wash in The Des Moines metro where you can pay to have your car's interior cleaned. Other locations are self-service.

Paid for an interior and exterior clean. They rushed through the cleaning and barely even touched…read morethe inside of my car. I even paid extra for them to spray the floor mats, but they were left dirty. My cupholders were empty, but they didn't even wipe out the crumbs. Also, there was a weird white powder left all over the back hatch. I tried to get a hold of the store multiple times, but they wouldn't answer the phone or respond to the voicemail I left. Such a waste of $50, considering I have to do a complete re-cleaning myself.

I love The Shine Shop. I signed up for a monthly VIP membership which allows me almost unlimited…read morecar washes. They have great technology that reads my plate number for quick entry, without any hassle. It is relaxing to just sit in the car and enjoy the light show, as I crank up the radio.. The staff is always very helpful and friendly. As a bonus, every month I get a new dash wipe and air freshner.

Visited Waukee location and was told by a new employee that they were running a special for $15.00…read morefor 3 months. I confirmed with employee if this is $15.00 each month and employee responded, it's $15.00 for all 3 months. Because this would total $5.00 a month I questioned their current special again with employee and their response was again, it's $15.00 for all 3 months, so I signed up! At a later date, I was going through receipts in my car and I questioned this again, so I contacted their # which is 1-833-712-1747. I spoke to a very helpful gal who mentioned that I may possibly be given a free month for the mix up, as she transferred me to a James at their corporate office. He said, it's incorrect what the employee told me and it's $15.00 EACH month for 3 months. It's exactly what I had originally thought. James with his cockiness felt superior to the customer over the phone, as if the customer is at fault for "hearing" the special incorrectly, although I reiterated with their employee a few times about their current special. I don't think James thought I'd cancel my membership over the phone with him, as my family has been with this company on and off for several years. I most likely would not have cancelled, but due to James superior attitude and his desperate need to feel like a big man, I'll now suggest for James taking a class on phone etiquette and tact, as he has no personality dealing with customers. James, if I can give you any helpful advice; I'd suggest just sit back, take a deep breathe, look up at the ceiling and get up out of your chair, then walk over to the nearest mirror and lean in, take a close look and say to yourself; I probably need to stay the F off of the phone. Have a nice day, James!

I've been on the membership for years. It's definitely the way to go! It always gets my car, clean,…read moreshiny and dry. They have the best vacuums and free mat washers. But the real reason I come back is the outstanding customer service. They truly treat you as a guest.

Great wash. Decent rates. Excellent customer service. Multiple locations. Convenient app…read more Recommend.

I wrote my prior review over a year ago and what a huge change in every area! No more unexpected…read moreclosures, we always have fresh drying towels and the vacuum suction is the best. Most importantly, the customer service cannot be beat. Brandon, one of their service technicians, is always available to meet any special requests--extra attention to lots of bugs, spraying inside the wheel wells if it's been especially muddy and bringing towels if they run out. I'm a huge fan of this car wash--we've used others in our travels and none compare! Cheri B.

We used to love this car wash. The staff was friendly and they do a little scrub down before going…read morethrough the wash. However, they came out with a special for new customers ONLY for $25/mo for LIFE. We were paying over $40 and they wouldn't honor the $25 deal for us even though we had been loyal customers since they opened.

I've been on the membership for years. It's definitely the way to go! It always gets my car, clean,…read moreshiny and dry. They have the best vacuums and free mat washers. But the real reason I come back is the outstanding customer service. They truly treat you as a guest.

There mat door was locked and the FREE vacuums were not working I expect better. Don't recommendread more

I'm new in town, so I go there all the time, because I worry about the salt…read more But they're still nice about it.

Good service. Friendly. If the car is very dirty, they get 80-90% of the dirt out. I'm a monthly…read moreguy, so I use it 2-3 times per week, so the value is there for me