I felt bad walking into this busy shop as the woman with questions about parts, but I left with…read moreexactly what I needed. Thanks to the man in charge for making the process quick and efficient, and thanks to Marty for great customer service, and for muscling through to get me everything I needed.

I got my part @ what I think was a good price but one person (owner?) out of 3 people I dealt with…read morewas rude. The other guys were friendly & helpful.

The worst experience and shady staff. My husband went to buy a battery because ours died and asked…read morefor assistance to replace it and they refused and told him to go find someone down the block to do it and when he turned around they started towing our car so thankfully got assistance from the tow company but very sketchy operations workers have running there. Good thing we caught it in time or we would have no car - DO NOT GO HERE.

The employees in this store are useless. The guy we dealt with couldn't help us find the lightbulbs…read morewe needed and he refused to do a diagnostic on the car. He said they were "too busy" and yet they did a diagnostic on some other guy's car like 2 minutes after he said that. If you go to Advance Auto they go and find the lightbulbs for you and they don't make excuses to not work.

Even though the place was busy with customers the staff was fast and accommodating. The place was…read moreclean and very organized. They have very good prices. I recommend this place for all ur automotive needs.

The customer service is great. They help you find whatever products you need for your vehicle. The…read moreservice is excellent.

I just came 10 o'clock. They didn't give my stuff. i'm always a customer. There is no good customer…read moreservice I buy it. They didn't give my battery. I pay already. They tell him to come tomorrow and I have receipt. I don't recommend it. They don't have good customer service. They don't know how to handle business. I don't recommend it this business.

They sold me the wrong brake rotors so I returned it 1 hour later. It's opened but unused. I later…read morelearned that I paid $49.99 each (bought 2), but they refunded on $40.34 and$40.33. I came back to them and showed my email receipt of the purchase and refund. The manager there said he doesn't know what I'm showing him, even after scanning the UPC label of the receipt so that he can see it in details on his computer. He brushed me off and told me to call customer service.

Sadly customer service does not seem to be in their repertoire. Since 3 key individuals have left…read morethe customer service has gone downhill. Those who answered the phone when I tried to order (2 different employees) were condescending and responded only with 'well you don't spend that much with us'. Sorry but that is not the way to influence people and hanging up before finding out if the customer is finished is not a good start either. Hopefully they will have a training session or something letting their staff know how to speak to customers.

Lifesavers! I was in a jam and the guys @ Crown tracked down all the parts I needed for my classic…read morevehicle and got them from warehouse to store in under an hour. Couldn't be friendlier or more knowledgeable.

never answering phone hangups and holding in for long times poor customer service needs big…read moreimprovement or close all these store

Attitude is what you can expect! Lazy ass employees. Giving 2 stars because it's around the corner…read moreand I appreciate that. Customer services should be a priority in business.

Best experience and value for parts and service! Barry and Andrew were so helpful and…read moreunderstanding- I needed a battery replacement & came in 20 mins before they closed. They were completely understanding and had me out the door by the time they closed (without rushing me or the service at all). Great family business you will not regret spending your time and money at. Pay in cash if you can!

Love this crew, they know there stuff. Open since 1981. I'll be coming here from now on. Forget…read moreonline shops or big chains.

'Never judge a book by its cover' is an appropriate segway into a snapshot behind the seemingly…read moreindescript neighborhood auto parts store. There is no way of properly explaining just how enjoyable an experience it is to address your automotive needs. You really should drop in and see for yourself. Isaac is a long time Forest Hills merchant, kind and honest in his smile, and any possible part need you may have will arive within a few hours at most. Forget.the corporates, O'Riley, Pep Boys, they can't hold a candle to I and A. Artie is the front man for Isaac and he knows his automotive, he made bones years before many mechanics I knew and he posesses a fine understanding of 'heavy duty' vehicles, so truck owners are as easily taken care of as much as us car guys.

I just replaced my Mother in law's car batt, they had by far the lowest price and were very…read morehelpful. They are my go-to guys from now on....