I purchased a car in February 2025 and had one of the worst dealership experiences I've ever…read moreencountered. The finance manager, Ronald Brock, fraudulently added a $4,000 warranty and a $1,000 GAP insurance policy without my knowledge or consent. He hid these additions in the paperwork during the signing process. I had explicitly told the salesperson that I did not want a warranty -- and yet, they added it anyway, behind my back. When I discovered this, I began emailing Ronald to have the charges removed. His replies were condescending and dismissive, and after a few exchanges, he stopped responding entirely. I sent multiple messages through the dealership's website contact form, and the only reply I received was a suggestion to call Ronald directly. I made it clear that I would only communicate via email, as I wanted a written record of everything -- especially given the clear deception I had already experienced. When Ronald did respond again, he made explicit promises that the refund would be issued to my bank. But that promise went unfulfilled -- until I filed a complaint with the Better Business Bureau (BBB). Only then, after more than three months of silence, delays, and evasions, did the dealership finally issue the credit to my bank account -- at the end of May. This dealership's behavior was deceptive, unethical, and predatory. They intentionally added products I did not agree to, then ignored me for months, apparently hoping I would just give up. It fits every stereotype of a sleazy, dishonest car dealership. I will never do business with them again. And I strongly advise others to stay far away from this dealership. If you value honesty, transparency, and integrity in a car-buying experience -- look elsewhere.

Smooth transition. Marco and Julie were efficient, well…read moretrained, and personable. Ron was a good salesman and TO-Ed when he needed to do so. Thank You, Carwise Penny Lans Wulbert

Purchased this wonderful vehicle here, very well maintained, low mileage and zero issues. The staff…read morewas friendly and helpful throughout the process. And whenever I needed service they were more than happy to help me.

There is nothing that warrants a good rating. The vehicle descriptions are very misleading and…read moreinaccurate. When you're selling a classic "restored" car, it should not look like a 50 year old vehicle. Gauges not working, turn signals not working, no information on the engine, suspension from the 70s, and there's was more wrong. This place may be ok for newer vehicles. However, if you're looking for a classic vehicle, look somewhere else. UPDATE: Since the reply to my original post wants to try to discredit my concerns, I guess now I'll justify a little more. First, the add no longer says "No expense was spared". Also, now states "older restoration". Looking at the pictures, from the same add mind you, is it 1 of 134 or 1 of 324? A list, or explanation of what was "restored" may help. As far as driving the car. The reply was 100% correct. No restore is perfect. Therefore, even if the body needs some work, you still drive the car. You don't know if gauges work, how the suspension feels, or if there are any wobbles or noises without driving. If it runs excellent, and everything works as it should, you then decide if the investment is worth the money needed to get it to where it needs to be. I'm not going to continue justifying my review. Please, go see the car. I can send you the original add for the car to compare. A more professional response would have been something like. "I'm sorry the vehicle didn't meet your expectations. We pride ourselves in depicting our vehicles in a true, straightforward manner. We will review the add and make any needed changes. Thank you for bringing this to our attention. We look forward to doing business with you in the future."

What better way to celebrate Leap Day than by leaping into a new car! That is exactly what I did…read moreon February 29th 2024, when I purchased a new Kia Carnival Prestige at Classic Kia! My wife and I love it! Kayla is a great salesperson! She has honesty and integrity; and was very patient with me. She is also very knowledgeable about cars! Sean (the General Manager) was great too. Thanks for the Auto Show tickets Sean! The showroom was clean and bright which added to the pleasant experience. If you are looking to take the leap and purchase a new Kia, I recommend you give Kayla a call!

4/6/2025 I contacted classic Kia in Waukegan to test drive and possibly purchase a vehicle they…read moreresponded back via email and call said that the vehicle was available 4/7/25. It was on the lot then I received a call April 7 at 9AM from Alex telling me that the vehicle was available and that I can schedule an appointment at 2:30p to come in and test drive it I arrive at the dealership at 2:30p. Alex wasn't there and the vehicle wasn't there. Supposedly it's in route to the dealership sometime next week and if that's the case, why she didn't say that when she called me this morning So now they're trying to offer me a different color vehicle than what was supposed to be sitting at the front door ready to test drive and possibly purchase. This is by far the worst experience ever at a dealership just lost a good customer. GLAD I Walk away from a Scam !!

Awesome people! Luis picked me up very quickly when I was broke down. Took me to the store and the…read moremechanic diagnosed the problem right away. Mike ordered the parts and took care of everything. My wait was minimal and comfortable. I recommend Lake County for anything you need to care for your car. I am a customer for all my car needs. Thank you Mike and all of your employees.

Marlon was very helpful in helping me find a van for my little ones. I wonder if he's single.....read more

NO COMPREN AQUÍ . Pésima resolución de problemas, pero para venderte se ponen de alfombra para que…read morepases encima. La peor decisión de mi vida ha sido comprarles un auto , salió mal de la transmisión les debo $7000 dólares la reparación cuesta $3,000 y no me quisieron recibir el coche para empezar de nuevo el contrato que porque está muy dañado pues así me lo vendieron . NO COMPREN SE VAN A ARREPENTIR TODA SU VIDA

If I could give this place zero starts I definitely would!!!! Do not go to this place so any…read morereason. I wish I would have looked at the reviews before coming here. The customer service is terrible and so is the manager!!! This place does not deserve any business . My issue is these people don't know how to book appointments and then they lie to save their butts. I've gotten my car looked at once and they told me that supposedly nothing was wrong with it but weeks prior my car shuts down on me. I'm so glad I didn't get anything worked on because I've overheard this other lady who was also very upset because they messed up her transmission on her vehicle. Then they had me doing the run around to get a new key since the key was messed up when I purchased it. These people will screw you over and over. They have waisted my time and gas because I live all the way in Indiana! This was my 5th time coming down here and definitely my last!!!! I also will be contacting my lawyer!!!

Very good service, every one was really friendly. Marco was really helpful and I had a good…read moreexperience. 10/10

was looking for a car and found model I was looking for at Carwise for a good price. Sales rep…read morewas good. once I started signing paperwork things got worse 1. told me there was a second key FOB in the back - then when they could not find it said it never existed. Cost to replace $800 2. did not have licence plate holder and were unwilling to provice one. 3. Sales manager was arogant and not helpful. 4. turns out car was from Canada and US dealerships will not service it, Including working on a recall. The VIN is not listed in any of the US databases. Part numbers in US are different. The Genisis connect (satelite services and remote entry, etc,) does not work with US based mobile services. basically, you may find a good deal there but they are not customer service oriented if you have issues.

The best cars at the best prices. Visit, you won't regret it.read more

From the owner: Best prices in Waukegan IL Family Owned Buisness Se hablo…read moreespañol Used Car Dealership