I stopped by Ultra Fuel on Poway Rd at around 8:20 PM to get my propane tank filled before leaving for a trip at 4 AM the next morning. The employee refused to help and told me they "stop propane after dark" and that I needed to come back tomorrow. I explained that I couldn't because I was leaving early in the morning and was just asking for a little understanding and customer service. He didn't care whatsoever and just repeated that he didn't want to do it. The frustrating part is that it was obvious the tank COULD have been filled, this wasn't about inability, it was about unwillingness. No compassion, no attempt to help, no effort to make a sale or take care of a customer. Just complete indifference. A business with 1.7 stars on Yelp clearly has a reputation for a reason, and after this experience I understand why. Customer service goes a long way, and this place has none. Instead of helping someone out for a few minutes, they lost a customer permanently. I'll definitely be warning friends and family to avoid this place. Definitely DON'T buy propane here. And honestly, with gas stations on the other two corners of the intersection, take your business anywhere else. Whether it's for gas, diesel, a drink in the convenience store, or even a snack, I'd recommend supporting one of the other stations because I'm sure they would appreciate you as a customer far more than this place does. I had a propane tank that was a different size and couldn't just do a standard cylinder exchange somewhere else, which is why I needed a reliable place to fill it. Instead, I got terrible service and zero willingness to help. read more

Horrible customer service. I have been to this business twice in the last month trying to fill up a 7.5 gallon propane tank. The first time I was told it couldn't be filled because it was almost dark and the employee was working alone. Tried again a few weeks later and was told to wait by the large propane tank. After a while employee comes out and then tells me he can't fill it up because he's busy and working alone and to come back another day. Made a point to tell him their customer service is awful and I won't be coming back for propane or gas for that matter ever again. read more

Rude, rude, rude! I filled up my tank today and went into the convenience store and was trying to pay for my sunflower seeds. I said hello, I'd like to purchase these sunflower seeds. The rude older gentleman yelled at me and said, "did you have lunch today?" I didn't realize he was eating. I told him I hadn't realized he was eating. Again he yelled did you eat lunch while spitting out the chewed up food he had in his mouth. Never again. This was my go to place to put gas, but no longer a customer. read more

This is one of our go-to places for gas. It's often one of the cheapest priced gas stations in San Diego. They are usually $.10-$.30 cheaper than neighboring 7-11 gas and Chevron. All pumps have card machines so you can gas up quickly. The station has several pumps and it also has great access from both Pomerado road and Poway rd. Pumps are on both sides of the station which make it convenient. The pumps work well and are efficient. The station is clean and well lit. Most importantly, this place DOES NOT charge extra $.10 per gallon for debit card purchases. It's only for credit cards which is a huge plus for this station. We will come here often to gas up. read more

Cashier needs to and take a deep breath. Filled up on over $70 worth of gas so thought my partner and I could wash our windows and clean up our trash really fast so we could have a bit more comfort. We were there less than 20 minutes when a very aggressive middle aged male approached us asking us to leave due to delaying others using the pumps but the gas station was empty and only two other pumps were being occupied. He was very aggressive with his mannerisms and I asked him to step away from my vehicle and who he was which he stated he was the owner of the establishment. Horrible experience for no reason, we were there less that 25 mins and even used our own supplies. If someone needed to use that pump they would have gotten too. Be kind read more

Ultra Fuel - Gas Stations Near Me - Poway, California

If I could give negative stars I would. We pumped our gas. I was sitting in the car while my 16 year old was washing the windshield. RUDE owner came out and asked my son, "Are you getting gas?" I thought he was complimenting him on washing moms windshield. Nope. I came out to help with the back since it was his first time using a squeegee. And the owner asks me if we are getting gas. Told me I was blocking and said move to the other side! I said check your records. We got gas and if you don't want people to wash their windshield, don't provide a squeegee buddy! Had the audacity to continue to argue with me. Never coming here again. Terrible owner, doesn't know how to run a business. read more

Incredibly rude, condescending and aggressive behavior from the attendant who got upset because their pump said "see cashier" and they didn't want to be bothered to take a payment that wasn't pay at the pump. Do not patronize this place. They need to go out of business! read more

Be careful with this gas station prices might be good but they charge a lot for gas and if you buy something inside with the cashier. They charge 0.60 cents at the pump and 0.80 cents inside if you buy something go across the street to the Circle K better prices or usually the same price for the gas and they don't up charge you at all read more

I went into ultra fuel use my Apple Pay and they charge my card for $50 when I only wanted$14 in gas which cause me to over which the took the money out my account now they are plating dumb like they don't know what we'll I'm stuck here out of gas never use this gas station read more

The person behind the counter is very rude. I will pay more for fuel to never deal with this rude guy. Please do not support this business. Zero stars if I had the option read more

Rude and sarcastic... expensive compared to Costco. Difficult to exit. Id go to Costco

The cashier is pretty much useless here. He literally complains if you go in shop to pay for gas and tells you to use your card outside ,good luck getting any sort of service or gas from this place. Good thing there's a chevron across the street. read more

The older white attendant was extremely rude when I got there. I went inside to pay for gas and I kindly asked if I could get $45 on pump 3 and the attendant responded with "I guess" and handed me my change back. As I was filling up my gas I put some empty water bottles in a target bag to throw in the recycling and the attendant started screaming at me from inside the store. He then began talking bad about me with another person that was there filling up gas. I stood there confused because I didn't realize why he was yelling at me and he ran out and began screaming at me saying I wasn't allowed to throw away "a huge bag of trash". It was literally a target bag with a few water bottles. He stood there and watched me leave and smirked and waved as I drove away. He started at me the entire time and it made me extremely uncomfortable. I thought I'd support a local business, but I will NEVER come back here again. Also he wasn't wearing a mask even though on their door it says to please wear a mask before entering. read more

Ultra Fuel - I will NEVER spend my money here again. - Gas Stations Near Me - Poway, California

middle eastern cashier is very rude. $85 for a 5 gallon 100 octane fuel. middle eastern cashier is very rude. $85 for a 5 gallon 100 octane fuel. middle eastern cashier is very rude. $85 for a 5 gallon 100 octane fuel. read more

I went today to get gas with my son in the car , I tried to use the card outside after few attempts and finally got my fuel then the attendant comes outside asking me if everything was ok and I told him yes everything is fine and after I was done he called me inside again to make sure I paid for the gas I just pumped that was charged on my credit card . How could I pump gas without a card authorisation . I was very upset and angry at these accusations and said nothing and left after he made sure it was paid by looking at his screen . I will never ever go to this gas station again or let any of my family members go their . Very bad service and incompetent employe . read more

Middle eastern man working there was incredibly rude and should not be working there. We put diesel in our truck and did not pay attention and left after in clicked off. We realized our truck still had no gas in it so we went back to make sure my card wasn't charged for gas we didn't receive. The man was incredibly rude and told us he could not look it up and told us to leave. Never going to this gas station again. Would not recommend read more

A great option for gas. I've used their fuel and haven't had any issues like ARCO. Price is the same whether you pay cash or credit.

This place is a rip off for propane. They charge $4.39 per gallon while Uhaul up the street is $3.01.

Filled up with gas told the attendant I needed to use air for tires when done he added a dollar onto what I purchased in store. It is illegal to charge for air when you have purchased gas. That law was passed in 1999. I'll get my gas down the street from now on read more

Great choice for fuel. The prices here are cheaper than most places. Easy in, easy out. They also have diesel.

I tried to use a debit card and the transaction was cancelled twice for no reason. I used a credit card for 10 cents more/gal then noticed later a one dollar charge on my bank account for using a debit card. One dollar is not enough to go there and complain but is enough to not go back read more

Great service...always good prices. Has four drive ways so its easy to get in and out with big trucks and trailers.