I made an appointment for this company to come to my house today 4/2/15 for a dryer repair. The…read moretime window I was given was from 2pm-4pm. I took half a day off work to meet them. NO SHOW, NO CALL, Half a vacation day down the drain and my dryer is still broken. I contacted the facility at 4:30 to inquire about my appointment. He was so rude about it. I told him to cancel my appointment. He said, "you need to let me contact my driver before you make that decision." I asked why, he said in case driver is in route, I could not cancel. I laughed, told him again I AM CANCELLING, thats my choice not yours. What a joke. I cannot recommend this place to my Yelpers, so beware!!!!!

DO NOT DO BUSINESS WITH THIS COMPANY!!! the receptionist is rude and disrespectful I ask her can I…read moreexpress my concerns with her she said yes but cut me of after the 3rd word or so, stated she didn't have to listen to me hung up in my face. So I called a different number to make a compliant, I had to reaching out them they bc they never called after accepting my claim, not after it was authorized, or to schedule my appointment for service even after I was told the parts where in House...only to find out at the end it was her the whole time I was speaking to, so she stating there was no need for her to call me, she refused to let me speak to Ashley the owner, she said like hell should would, stated I don't have to worry about them servicing me, I ask for a refund she said no and I wasn't getting S*** and to stop F****** calling her.

Nice tech, but misread diagnostic code on Viking Fridge and replaced a part that didn't need…read morereplacing. Spent close $700 first trip. Now wanted to charge $518 to fix actual part that was not working. Office Manager was rude and liked to hear herself talk. On website it talks about RICH (Core Values), but Donna (OM) was one of the rudest people I've ever dealt with. I wouldn't use them just because of her. $170 dollar part and trying to charge $518 after the first mess up is crazy.

Mr Appliance is the biggest rip off I have ever seen. There guy came out because dishwasher was…read morenot working properly. First the diagnostic charge of $129 plus tax. I didn't think there was tax on labor. Then he said it is the filter which he rinsed off and said you are good to go. Call me if you have any problems. The next day I ran this dishwasher and still have the same issue. I called today to see if he came back out of there was another diagnostic fee which I was told there would be. I said he didn't do any diagnostic on my machine before. This company is a huge rip off, do not care about their customers or the customer experience. Do not waste you time money or energy with this company. Worst experience I have ever had !!! And Max I have to disagree with your assessment. I did not repair the unit myself. Your guy said it was the filter needed cleaning and he did clean that out. The piece you referenced that I ordered myself was a plastic cover piece that functioned but a little worn. You guy said you can either replace that yourself or I can order one but that involves another trip. I looked up the piece he said was worn and I said I can get it online tomorrow for $10. Your guy said that is what I would do because if I order it then it would be $75 and not sure when it would be here. He said it is not creating your problem but I would replace it. When you pay $136 for a diagnostic fee that to me usually means checking out all the systems and see why my water pressure in the unit is so low. Your guy did no assessment. When I said here is the problem your guy said oh I already know what the problem is. He never bothered to check any of the systems in the unit. I appreciate your trying to reverse blame and put this at my feet but to me it is a simple problem that your guy did not diagnose he took a guess, address that but did not diagnose the problem.

Frank is honest and capable, offering effective repairs to our washer and dryer. He is pleasant to…read morehave in your home, communicates well and cleans up after he completes repairs. Highly recommended

From the owner: Hello my name is Frank and I work on all major brands of appliances. I also clean dryer vents . I…read morehave 15yrs of experience on appliance repair and ready to help you out .

I cannot get Hinco to return my multiple calls, despite them being a supposed contractor of…read moreAmerican Home shield. Are they even still in business?

About a year ago, my Samsung dryer stopped heating my clothes. It would tumble - just no heat. It…read moreappeared that my heating element had gone out. I looked online for appliance repairs that would service a Samsung dryer, and found that most local businesses didn't work on Samsung. :-/ My next step was to contact Sears, but I knew that the repair would probably cost me at least $300-$400, and after an initial call to them, the soonest they could see me was a week later. I kept looking, and was referred to Matt from another repairman (I forgot his name). Matt called me back within a few hours of my initial call, told me that he was happy to drive out to the mid-cities to help me, and said that it most likely was the heating element - a common repair on Samsung dryers. He also could come out quickly - I called on a Friday and he could come on Monday. When he showed up, I expected that this would be a diagnosis, and if he needed the part he would have to order it and come back. However, he showed up and already had the part with him! We was super courteous and quick - he ran some tests and confirmed the heating element was broken. He even took it out of the machine and showed me the part that broke to confirm. Within a half hour, the new part was in and the dryer was as good as new! He also charged me about $100 less than Sears for parts and labor. I asked him how he got started in appliance repair, and he told me that for years he'd worked for places like Sears repairing appliances, but wanted to branch out and start his own business. I am definitely hanging onto his number in case any future appliances need work.

Absolutely superb expert. Fairly priced and always completes successful repairs. We will use Vlad…read morefor every project in the future and we have referred him to our friends. He's that professional.

Great overall experience. Quick same day arrival with upfront pricing. Detailed review of issue and…read morehad to order extra parts. Followed up to keep me updated with progress and quickly came to resolve once parts arrived. Would definitely recommend and use again for any issues.

Our dishwasher was on the fritz so I sent a Yelp message, and these guys responded super promptly…read moreand got me on the calendar quickly - I actually had to move the appointment to a later time than they suggested because I was busy. Jacob gave clear instructions on troubleshooting and came back a few days later to check for leaks - then when he arrived, he told us it seemed like a random overflow issue and said no parts needed to be replaced. It would have been very easy for him to charge us for a part and I'd never know the difference! Our service fee would go toward a repair in the next three months if it does turn out something is leaking. He was professional, communicative, and very sweet with my dogs!

Can't say enough about the ease and cost of this service. From Maria on the scheduling/technician…read morestatus to Jacob being extremely timely and quick to fix our dryer. He was knowledgeable and did a great job. He went above and beyond cleaning the inside of our dryer while he was in there and leaving no trace behind. Highly recommend!

Eloy was very professional, knowledgeable and fair pricing. He's definitely my go to plumber now…read more I felt comfortable with him in my home.

I had a broken dishwasher mount and a moving faucet base and set up a yelp project to fix them. I…read morejust want to say a huge thank you to Eloy for fixing them. Very reasonably priced and a great experience! I think he is going to be my go to repair man from now on. Stuff breaks around the house all the time with kids around and it's nice to have a reliable person to fix things for you. He replied quickly and communicated with me throughout the process and updated me when he was on his way. He even found a creative way to fix my dishwasher mount when all the pre-existing mounting brackets were broken. All in all a great experience!

Technician was supposed to show up within a designated 2 hr window, he never called. I messaged and…read morehe said he was on another job and could he come tomorrow, same time. I was trying to be gracious because life happens. Second day, same scenario - no call, never showed. Wasted two days when I could've just called another company.

Please save your money. Was quoted a price of $485.00 to replace a part that…read morewas for a commercial refrigerator. Got another quote from an expert who did not charge for the trip and knew what part it was and was only charged $125.00 as opposed to $485.00 Not knowledgeable at all and will scam you.

Really good experience using Alpha Appliance Repair. It's been a long time since I needed an…read moreappliance service person at the house, so looking at Yelp, Alpha had really strong reviews, so I went with 'em. Our washer needed a new drain pump, and I also thought the drain hose was full of gunk enough to go ahead and change out as well (since the machine was getting opened up already). He didn't have a hose on hand, but made a second trip (without charging extra for the additional drive) and got it all taken care of for a reasonable price. A nice guy, quick enough, no problems, washer works good again. Recommended.

Amazing quality service on my fridge. Quick to arrive, diagnose the issue and recommend 2 repair…read moreoptions. Communication was very good. Returned quickly with the part and had us back and running in 45 min. Very meticulous and thorough on the clean up. I'd highly recommend Kyle for any future service.