I normally do not post negative reviews but I'm so upset about how I was just treated by, John, the owner of Marathon, I have to post this. I actually kicked him out of my house within one minute of him arriving which I NEVER have done for a service person before. I needed our dryer repaired because heating element was no longer working. My husband had removed the front cover of the dryer to replace the thermal fuse to see if that would fix the problem. When it did not, we called marathon to come out for a diagnostic call. We figured leaving the cover off would be no problem and allow for easy access. John arrived, wasn't particularly warm on the onset (seemed annoyed or stressed). As I led him to the laundry room, I acknowledged that the dryer was partially disassembled. Which honestly was a stretch because it was literally just the front cover off, no parts were undone. He immediately says "Uh, well that's a problem. I can't fix a dryer I can't diagnose." When I paused for clarity, he goes on to say (in an excessively rude and condescending tone) "I mean I'll try because I'm going to charge you the service fee anyway, but you really should have mentioned that in your scheduling. I usually charge an additional fee to put the dryer back together before servicing it." Had he said all of this in a polite tone, I would have inquired about the cost to reassemble the dryer, and then with understanding, say go ahead and do what you need to do. I wasn't trying to withhold any information, And honestly, it wasn't even really disassembled. His tone, approach, manner towards me was so incredibly rude and offensive, and frankly, I don't think he would've talked that way to my husband (or a man) like that. I simply asked him to leave my house. He promptly says " OK, Good luck" With an arrogant tone and then proceeds to walk out of my house and slam the door. Clearly, he doesn't need the business. Ladies, if you want to be treated with respect - AVOID!! read more

Marathon did an excellent job in repairing my refrigerator that quit on me suddenly. The technician came out the same day that I called and quickly assessed the problem. He ordered parts immediately and returned a few days later to perform the work and get me up and running again. The technician was prompt, professional, extremely knowledgeable and really nice. I also know that he was honest because my brother has his license in refrigeration repair back east and I consulted with my brother about the work and costs. This is the second time that I have used Marathon Appliance and I will definitely use them again in the future. They go the distance! read more

The service repair person was good, but we have been waiting on a part for our refrigerator several months. Calls and texts to their office get you an answering machine that suggests you text them because they are busy. Texts contain more excuses on why they can't talk to you. Time to find another repair person when you can't get the company on the phone after more the 5-6 attempts. read more

John was right on time and quickly figured out my dryer problem. He fixed it immediately and gave me advice on how to prevent it happening again, which was helpful. Knowledgeable, fast service, which was much appreciated. The cost was fair, the service was friendly, and I highly recommend Marathon when you need an appliance repair person. read more

Marathon Appliance, hands down, has the best customer service I've ever experienced! Every time I've called them, I was given a realistic arrival window time (not like the cable guy's window of somewhere between Noon and 6pm) and not only were they on time but actually early so my whole day was spent waiting and hoping they would show. I was notified when the tech was in route and his arrival time which was spot on. I was given a quote that was far less expensive than several other companies I had come out, I wasn't quoted for inflated parts and they didn't pitch work that wasn't needed. The work was done without delay and it's evident they are experienced and know what they are doing. The techs have always been professional and didn't leave a mess behind for me to clean when they left. Highly recommend!!! read more

Beware of Marathon Appliance repair. My washer was dripping water into the drum when it was not running. I called Marathon to come out. The first visit was just me telling him what was going on . He never even opened the washer, but knew immediately what the problem was. He said he needed to order the part and would be back in a few days to install the new part. The part was new shut off valve for $100. Their MINIMUM labor cost is $200!!! It literally took him 10 minutes and he was done. $200 for 10 minutes of work!!!! He said he doesn't charge a service fee if he does the work. Believe me the service fee is wrapped up in that $ 200. Total repair was $350 for a simple valve replacement. Outrageous!!! Be careful who you call . read more

I had a small issue with my washer and they were out the next day ! Arrived on time and were amazingly kind and patient due to me being at work and dealing my sleeping teenagers Were in and out great pricing and some additional great advice !! Highly recommended read more

We purchased a beautiful MARATHON WINE COOLER - MBWC24-2D. It worked GREAT for 3 years. It all of a sudden just stopped cooling the beverages. We contacted Sterling Marathon and they basically said that there's nothing they can do for us!!! I found that to be a poor response so I called and left a message. I waited 2 days and called again and once again I left a message. I have yet get a return call. My wife and I have tried to get an answer as to what we can do. They finally emailed and said call a repair person!!! I'm not sure if I would ever pur have another unit from them again!! Very disappointed!!!!! read more

It pains me to write this after my prior 5-star review of Marathon but the last visit was not good. We had a 3-year old dishwasher that was not having any water flow. Called Rob and a tech came out the same day. Technician diagnosed a bad mother board for about $450 (ouch!). He came back 5 days later with the part but it didn't repair the problem. Tech said he couldn't figure out the problem, even after talking with two other techs. He left the house with the dishwasher unrepaired. We called another company who repaired the dishwasher in one visit without any parts needed (see picture 1). Good: -Same-day appointment -Didn't get charged for the part that didn't fix the problem Bad: -Was without a dishwasher for an extra week due to an incorrect diagnosis (bad during a pandemic when sanitizing is important) -Tech left the kick plate installed backwards and the fasteners loose. -Our puppy found one of the loose fasteners and was chewing it (choking hazard). See picture 2. -Wanted to discuss the issue with Rob before doing this review. Texted him on 4/8, and left a message with his assistant on 4/14 and 4/21. He has not responded. -Was charged a service fee of $97.39 for this experience. In summary, while I am appreciative that Marathon did not charge me for an unneeded part, I believe that an appliance repair company should, you know, be able to repair appliances. The tech appeared to me to be a (wrong) parts-replacer, not a troubleshooter. I understand the basis for the service fee but if I provided the same level of professional service to one of my clients, I would have been embarrassed and felt it unethical to bill that client. read more

Marathon Appliance - Problem was a dirty/stuck overflow sensor (so minor tech didn't list). He also made some adjustments as noted. No parts needed! - Appliances & Repair Near Me - Flower Mound, Texas

See all

Rob came out to look at our range top which needed a new ignitor switch for one of the burners. He said he'd email me with a quote for the work and parts once he contacted the manufacturer. That was a month ago; we really wanted the work done, and not start over with another company so we left messages and emails for him. He totally ghosted us and now we're back to square 1. Do not waste your time on this company. read more

We had a leak coming from our refrigerator's defrost line. We asked neighbors for appliance repair recommendations and thank goodness we were introduced to Marathon Appliance! From their online scheduling (ultra simple), to the professional and prompt communication, to the courteous and very effective technician, this company gets "it". Thank you to Jon and Rob for a wonderful experience. Marathon has EARNED a lifetime customer. HIGHLY RECOMMENDED! read more

Refrigerator stopped refrigerating. Control board had failed. They diagnosed the problem quickly. Didn't have the part on them (not that I expected them to), but they had it the next day. Friendly, prompt, professional. As HOA president, I will not hesitate to recommend them to my fellow condo residents. 5 stars and 2 thumbs way up. read more

Seemed very professional - came out and evaluated my frig. Asked me to call LG for an authorization and then they would apply the service charge from this visit to my next appointment to repair the machine. LG provided authorization July 1st and Marathon has completely ghosted me since. I have called, emailed and texted. I have even had LG call twice on my behalf. Zero response and now I have to start over with another company and am out the $150. I don't like leaving bad reviews. I tried for over a month to get a response from the company. I recommend going with another provider and saving yourself the time. read more

Marathon is great. We have a Samsung Fridge which is hard to service, and they fixed it right the first time. Excellent, fast service.

Friendly, arrived when he said he would and because of pre-arrival screening, had the part he needed so my washer was fixed in an hour. Will use Marathon from now on for all appliance repair needs. Friendly, fast and cost efficient. read more

Called Marathon as a referral after another appliance company was booked (probably the same referral as mark h) and to be honest, Marathon started off very helpful. That's until any actual work needed to be done... If you want a company that doesn't answer your phone calls after you leave weeks of messages then go ahead and call them. A customer shouldn't have to be following up with a business they are going to pay. We have an LG refrig whose compressor went out after 2 years. Since its under warranty still, all Marathon appliance has to do is INSTALL the part since LG doesn't cover labor. The part was ordered by LG and my phone calls were to check in and see when the part was to arrive so someone could go out to INSTALL it. Sounds very easy for them... Seems like some easy business to me, but apparently they aren't interesting in maximizing their profit. read more

Rob was great. He diagnosed the issue quickly as I described the problem with my Samsung refrigerator and arranged to come out the next day. The entire repair took about 40 minutes. Thanks Rob. read more

The absolute best service that I have ever received for any appliance I've ever owned. Rob was great, on time, and fixed my Sub Zero refrigerator with only the necessary parts. A truly great company. read more

Similar to others, he came out, was friendly, found issue, ordered parts, installed parts & left. Appliance still didn't work and now he's totally ghosting me $400 later. Please do not use his " not" services. read more

If I could give less than a "one-star" rating I would. I was referred to Marathon from another firm who was not able to service the situation with my washing machine. I initially spoke with Ron. And based on that conversation, I'd give 5 stars. We arranged a service call. All seemed good. The tech showed up promptly, checked in at the front desk at my condo and the front desk called to inform me he was there. Jason rang my door bell and I said I'd be there in a minute to put my dog away. Loe and behold, I turned around and he actually let himself in my home! Strike one. I told him the situation with the washing machine. He unscrewed a few screws in the door and said I needed a whole new door. Strike two. I knew the door came in several pieces and knew for one, I didn't need a new glass or plastic front cover plate. Jason was very condescending. Not very helpful and not explaining his thoughts. He just said, "it's plastic, it breaks". He couldn't give me any kind of rough estimate on the price of repair. I can handle bad news, but no news? That to me is unacceptable. I paid the cost of the call and he led himself out. Then I proceeded to call Ron back to inform him of the experience. No returned call. I called a second time. No returned call. I figured third time is a charm and same result. Strike three. I know this review is inconsistent with other reviews on this company and I realize that people have good and bad days. I look at this as a bad experience. I guess the $65 means more to this company (with no results). In the end, very unprofessional. I would not recommend this company to any of my friends, neighbors and now those who read reviews on YELP. read more

I recently cancel a Refrigerator repair that I had pre paid for, $532. I called and cancel. They were friendly and agreed to credit my account . One week later no credit. So I called again , very apologetic and guaranteed they would immediate credit me back. Week 3 , same thing no results. I can not rate the quality of repair because it was never done. But there constant lying is very upsetting, read more

1sr time customer Prompt response to my on-line service request My service problem was quickly analyzed; resolved, billed on spot Friendly, competent service Definitely recommend, will continue to call when needed read more

Called on a Friday and never got a call back and when I called again on a Monday they said they didn't know when someone would give me a call. Hoping to take advantage of what seemed like good customer service but so far as not impressed. read more

Marathon came out to complete an oven repair I started but was unable to finish. Jason my repair tech called to let me know he was on his way and arrived within 15 minutes. He had to pull the oven from the wall and took great care to do the job right and not damage anything. He explained what he was doing and also gave me good information regarding a future purchase I'm planning to make. I feel the cost was reasonable and I would definitely call marathon again. read more

We found David with Marathon to be competent, on-time, friendly, organized, and reasonably priced. We would not hesitate to call Marathon again. read more

Called Rob as a referral from another appliance company that was unable to fix my GE Harmony dryer. He was able to come out within 2 days at a time that worked for my schedule. Within 25 min. he had a diagnosis and cost ready for me. Replaced the part to ensure that was the issue. Rob also took the time to explain a little bit more about my dryer and how to avoid this problem in the future. Over all I was happy with the time frame, professionalism and cost of Marathon Appliance. read more

Great Service ~ David Jones came to repair my refrigerator & washing machine. He was punctual and professional. Pricing was completely fair. I'd refer these guys all day! read more

Friendly, knowledgeable, timely, affordable and excellent customer service! I highly recommend Marathon Appliance!

Best service ever from an appliance repair business! I called in the morning around 9 a.m. and asked to see if they could see my Whirlpool refrigerator that same day. I was told yes and to please go online to book a service call since they have a new system. I did that and ended up getting my refrigerator serviced that afternoon. Quick response and service, they contacted me by text, voice mail and actual call from technician letting me know that he would be at my place within 45 min. Technician arrived and right away told me the two possible reasons that were causing my fridge to have issues not cooling or freezing. He gave me estimate costs for either issue and within minutes found out what the problem was. He went to his van, got the parts for my fridge and had it up and running in less than 30 min. Absolutely the best service from these guys. read more

SO Glad we called Marathon Appliance to fix our Thermidor Dishwasher. They came out the same day we called. They were very reasonable on their pricing. They got my washer up and running again in no time. I thought I was going to have to purchase a new one. Thank you for saving me several hundred dollars Marathon Appliance! I will use you again in the future. read more

Very easy to deal with. Arrived when they said they would with the call 30 minutes before. Professional. Fair pricing. Highly recommended. read more

We tried Marathon back in November 2017. We have waited to send a review since it was the holidays and Rob said they had had a family member pass away. Their customer service was great and they changed out the suspected non-working motor for the ice-maker - but never fixed the problem. I emailed and texted several times, they responded once, but we never received a refund, even a partial one, for anything. read more

Just contacted Ray today on an appliance issue, and in lieu of a potentially expensive service call he recommended I contact the manufacturer as the specific part has an extended warranty, and told me to contact him if I have any questions or need further help. He'll be the first call I make the next time I need help; he's knowledgable, helpful, and definitely concerned with the customer's experience. read more

Called them as I like to run and appreciated their company name. A tech came the next day and met with my wife. In one visit for about $450 I had my ice maker replaced, oven re-calibrated and the obnoxious and never ended buzzer on the dishwasher (made it so we couldn't run the dishwasher at night) disabled. Quick, courteous and helpful. I'll happily use them again. read more

I really don't think I could be any happier with an appliance repair service than I am with Marathon. They were recommended to me by another appliance repair service that did not service my brand of refrigerator. That says a lot right there. They showed up on time and were very professional. They had to order a part, so they showed us some tricks to keep the freezer functional in the meantime. They also fixed a small problem with my trash compactor at no extra charge. They returned a week later, again on time and with everything they needed. Very pleased with Marathon and we will definitely use them again. read more

My oven was not allowing me to bake over 400 degrees and was shutting off during the self cleaning process. My friend had recommended Robs company. He returned my call promptly to set up the appointment. He quickly diagnosed the problem, ordered the part and I am back to baking. Very courteous and professional. read more

Rob did a great job and was able to take care of several issues in just a few visits. He was punctual and worked quickly. He was meticulous in the repair and never left a mess behind. read more

I had a few different providers come by to check out what was wrong with my DCS ovens. Most took between 4 to 9 days to come diagnose. Rob came out the next day, diagnosed in about 10 minutes and his quote was be far the most reasonable. By FAR! If that was not enough, he is one of the most professional, personable, respectable and respectful service providers I have come across. The actual repair was completed a couple of days later to account for parts being shipped. It took a total of about 15 minutes to replace 3 igniters and test them. Full points to this company and Rob! I could not be happier. read more

Took two visits because it was a more complex diagnosis and needed to get parts. Rob and his crew are excellent, up front and very competent. Had tried a different company before and they weren't even close to diagnosing the problem on a GE Monogram Refrigerator. Would definitely recommend Marathon!! read more

After buying a used washer and dryer through a social media site, Marathon Appliance worked out various kinks on both units and helped correct mistakes made by the movers. Jason and Rob were prompt, courteous and professional and made sure to explain everything so that I am now a more informed consumer rather than just a customer. Marathon Appliance uses technology proactively, from online scheduling to e-receipts and multiple forms of contact. Rob and Jason were also very responsive and made me feel like their most important customer. Marathon Appliance does what many companies don't: they not only know what they're doing, they take excellent care of their customers. read more