Our internet was down Friday through Monday morning, probably because of a line cut through…read moreconstruction nearby. Technician who came into our home on 12-18-2023 was top notch! Friendly, helpful, just plain nice guy who got us up and going. Waukee, Iowa

I absolutely hate CenturyLink. Everything about them--the customer service, the website, the login…read moreprocess, the setup process, the cancellation process--just sucks. It's like they go out of their way to make every interaction as painful as possible. Setting it up was a nightmare, and expensive too--around $140 just to get started. I figured, okay, fine, that's the cost of doing business. Within a year, my bill went up three times. I said, okay, fine, maybe that's just how it is. But now? Now they're just making up fees out of nowhere. I got an email last month saying my modem lease fee is increasing to $17 starting March 7, 2025. Why? Who knows. It's the same modem I've been using since day one. If anything, it's old and should be getting cheaper, not more expensive. Then another email comes through talking about some "Facility Relocation Cost" fee coming soon. Relocation? Who moved? Not me! Why am I paying for that? Right now, I'm paying $81 a month for the same basic internet that started at $70. I don't game, I don't stream heavy content, I don't download huge files. Just regular internet usage, and yet my bill keeps creeping up for absolutely no reason. I swear, ISPs are the biggest scam in existence. If I had any other decent options, I'd be gone yesterday. Anyways, I wrote all of this to say; why is it so hard to cancel services? I'm looking for a customer service email and can't find anything. The chat bot isn't working, the website is glitchy, and they're an internet company. Y'all should have the best computer scientists, software engineers, etc. Bro, don't piss me off.

They do a great job of installing & are a big help when a problem comes up with a carrier.read more

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After my experience today with Qwest, I'm pretty sure their staff is clueless or doesn't care. I…read morehave internet service through Qwest + a Qwest modem. My modem suddenly stopped working yesterday. No internet service and the "power" light was red. I called up this Qwest location and described what I was seeing. The salesman told me to unplug it and plug it back in. Nothing. After 45 seconds of trying to help me, he told me that I'm just out of luck and I MUST purchase a brand new $120 modem. I asked....no alternatives? He gave a stern answer: the only way to solve your problem is to buy a brand new $120 modem. I then called the Qwest international helpline. They also told me to buy a brand new modem. Then, I went to Gamestop (of all freaking places) and made quick mention of my modem problem. The salesman there suggested I buy a new AC adapter for $15 and try it. I bought it and tried it. My modem's now working perfectly. Random Gamestop dude saved me $105. How did random Gamestop guy know more about a Qwest product than the worthless people at Qwest? If Qwest doesn't see this as a problem (clueless/worthless staff), then I'm not sure what else to say.

Is there a worse service than Century Link? I wanted Internet only service for my apartment and…read morethey ended up slapping on a bunch of fees and a higher monthly fee. To straighten out, you only need to sit on hold for 25 minutes before they pick up. Great service guys.... Can't wait until online technology totally replaces the need businesses like this one.

Great customer service. They have always been really helpful with my business account and making…read moresure I get the best service for the money.

My email stopped working in June 2024 and their customer service is non-existent. It was never…read morefixed and I lost all my contacts and saved information. They called me back at first and when they realized they could not fix the problem they stopped returning my calls. Their minimal response consisted of changing my password, which was not the problem. They determined that my email address was not sending the "@dwx.com" as part of the address, which is apparently beyond their ability to fix. (Tried different router and different devices, result always the same). I do not recommend this company for internet service. I have been a customer of theirs for 20 years. If this is how they treat a 20 year customer how do you expect them to treat you?

When it works its great when it does not.. It's the biggest…read morepain in the game.. An even bigger pain is when they try to fix it over the phone and they don't take notes that you have already talked to 4 - 6 different people with contradicting info on your account! Heck they even sent us to the office to change our modem.. We were giving one that our TECH said was pretty much obsolete! That's not cool! First tech came out and said when you need a new drop line... Few days later a 2nd tech came out and said no you don't need a new drop that person was an, "incompetent idiot!" Well he must know something cause he got us a new modem and got our internet back up and running in 40 minutes! This was after it has been out for almost 14 strait days after some maintenance Mediacom did to our building! So our last tech I give a 5 out of 5... The service and lack of communication and the first tech gets a 1 star.. We will round up to 2 cause its back working!

Typically I do not write 1 star revews for any business. But my ongoing problem with Mediacom…read moreclearly deserves one.T his is 2026...why can't this company, who advertises on television how great their technology is offer a home internet service that works properly? When I change channels, about half the time I have to wait 30 to 60 seconds for the channel to change. When I have called about this the AI service tells me to simply reboot my internet service by unpluggin and replugging the connect to my television. I have lost count how many times I have had to do this. Clearly, they do not want to be in the internet business as this problem has gone one for the last 2 years. If you have alternate internet service where you live, DO NOT sign on with Mediacom.