Most amazing place to do business. I have always used redwood Credit union and they have always…read morehelped me out regardless through my ups and downs

Redwood credit union (and the Lower Lake branch in particular) serves up old fashioned and sorely…read moremissed customer service. I've been with the CU for 14 years and ALWAYS am happy with my interactions. In person, I am always greeted with a genuine welcome. I am waited on quickly and so far, there's no issue they couldn't help with. The on line customer service is most helpful. There security standards are top notch. After spending years with big banks, I love Redwood Credit Union all the more.

Shitty customer service. Some of the tellers there are idiots. They need to train their employees…read morebetter. Rude, no common sense and not friendly. Don't bring your personal problems to work. And if you're having a bad day learn how to push that shit to the side and not take it out on the customers. I hope the bank reads this. And I tried to call and speak to a manager but I kept being put on hold. No one picked up. I will be calling your corporate office.

The customer service and professionalism are exemplary. Becoming a member as well as opening an…read moreaccount were flawlessly done by Aida Negrete.

the staff is friendly and Knowledgeable. We had some problems and got some extra charges added to…read moreour account, Which where are error. This fix the matter quickly and dropped all charges.

This place is a joke! The customer service and their supposed new policies are a joke! When they…read morewere mendo lake credit union they were amazing! Ever since they changed it has been a rapid decay in the establishment! This town deserves better! I will be taking my business else where! I would rather deal with a ATM then the incompetent tellers that they have working there!

Don't bother with this bank. Family has been a loyal customer since 1992 and has never had any…read moreissues until this week. Cindy M. belittled my mother and made her cry over a situation that was out of her control. Recently, we lost my dad (they've been married for almost 40 years) and a situation happened where we had no control over it. Cindy told my mom to stop "writing bad checks and she wouldn't overdraw" while in front of other customers, as well as making another teller cry in front of my mom. Not sure why they'd keep a teller around that's okay with making a customer feel this way.

Nice dealing with this local bank. Jonna Harris is my favorite teller, I love her friendly attitude…read moreand outstanding service. You will love doing business here!

This Review is strictly for the ATM Outside! The ATM is always down or broken when most banks have…read more2 ATMs this bank has only one which is down or broken all the time. Did I mention the ATM is always down or broken! Tonight the ATM was broken and there was trash all over the place. Gotta do better Chase Bank!

Ot would be super nice if anyone would answer the branch phone. It seems…read morelike every time I call no one is available except a sales rep to setup a new account.

I recently moved to Mendocino County and had the great opportunity to work with Redwood Credit…read moreUnion. Needing a good local branch after living in Southern California as well a few other states im impressed with the professionalism of the bank employee Leslie Mendoza she has been a life saver when it comes to direction and response in what is needed to a customer. My hat goes off to redwood credit union for having such great staff and look forward to doing more business with them.

My experience with the mortgage lending operation of this business contradicts my years-long…read morerelationship with the firm. The representative was a complete moron, talking down to me as if he had some secret model that more accurately priced my home than local market realities. I decided not to get a second mortgage and sell, at which point the house went into escrow one week after listing, at a price over $150,000 USD more than the little boy's magic knowledge box had told him it would. Totally an ass.

Let me start by saying that 1.5 is a more appropriate rating. The teller who helped me was…read morepleasant, apologetic and waived the non-customer fee after out transaction took much longer than expected. Here is why I will not do business with this Bank: This bank charges $5 to cash a check drawn at their bank if you are not a customer. While this IS a legal practice, it is despicable to me that I should have to PAY to receive money owed to me...especially when the bank's customer has already PAID for the "privilege" of being a customer. If this bank did not charge a fee to cash my check, I would have opened an account with them because I am looking for a local bank. But I know that I can expect this bank to fee me to death like so many banks are doing. Let me be clear, folks. Don't believe the hype. Banks are not TOO BIG to FAIL.. If we allow banks that SHOULD fail TO fail (as a FREE market would demand) then banks which don't VALUE their customers and respect their money should not HAVE customers. And they CERTAINLY don't have ANY right to MY money when I present a check for payment. period!

Ive been using westAmerica in lakeport now for two years and have had nothing but excellent…read moreservice. Every one that i have dealt with, which is probably everyone of them have never charged me for a single transaction. Maybe terry or everyone should buy there bank staff a cup of coffee once in awhile. Bees go to honey Leon

We have been banking with this bank since we moved to Lake…read moreCounty in 2002. They have been very friendly, curteous, and quick to take care of any questions for us. They have gone the extra mile. Would have loved to give a 5 star, but miss my drive up window and access to after hour help.

"Hi Jenee Brooke, just wanted to say thanks so much for helping us with everything at the bank!…read moreYour expertise and support made a big difference. Really appreciate your time and effort