This Review is strictly for the ATM Outside! The ATM is always down or broken when most banks have…read more2 ATMs this bank has only one which is down or broken all the time. Did I mention the ATM is always down or broken! Tonight the ATM was broken and there was trash all over the place. Gotta do better Chase Bank!

Ot would be super nice if anyone would answer the branch phone. It seems…read morelike every time I call no one is available except a sales rep to setup a new account.

Let me start by saying that 1.5 is a more appropriate rating. The teller who helped me was…read morepleasant, apologetic and waived the non-customer fee after out transaction took much longer than expected. Here is why I will not do business with this Bank: This bank charges $5 to cash a check drawn at their bank if you are not a customer. While this IS a legal practice, it is despicable to me that I should have to PAY to receive money owed to me...especially when the bank's customer has already PAID for the "privilege" of being a customer. If this bank did not charge a fee to cash my check, I would have opened an account with them because I am looking for a local bank. But I know that I can expect this bank to fee me to death like so many banks are doing. Let me be clear, folks. Don't believe the hype. Banks are not TOO BIG to FAIL.. If we allow banks that SHOULD fail TO fail (as a FREE market would demand) then banks which don't VALUE their customers and respect their money should not HAVE customers. And they CERTAINLY don't have ANY right to MY money when I present a check for payment. period!

Ive been using westAmerica in lakeport now for two years and have had nothing but excellent…read moreservice. Every one that i have dealt with, which is probably everyone of them have never charged me for a single transaction. Maybe terry or everyone should buy there bank staff a cup of coffee once in awhile. Bees go to honey Leon

The tellers at this bank are always so helpful and kind! I especially appreciated Gabriella being…read moreso friendly and patient!!

Very Satisfying Always spoken to very kindly. As well as fast. Tellers are excellent with customer…read moreservice.

"Hi Jenee Brooke, just wanted to say thanks so much for helping us with everything at the bank!…read moreYour expertise and support made a big difference. Really appreciate your time and effort

Had the best experience with savings bank of Mendocino in lakeport today! losing a loved one is…read morealways hard. The privacy laws make it even harder to deal with things. But Everyone was patient with me and spent over an hour making sure I had everything handled!! Thank you for all your help!!!!!

Be careful with your elderly parents. When they are unable to do things on their own companies…read morelike AAA insurance in Lakeport, California will continue to bill with an expired debit/credit card as of January and Umpqua Bank is allowing it. Even though I was given information about my mom's bank account today they will not stop the transactions being made with the expired card unless I drive my mother who is on Hospice 5 hrs to see them in person. Please talk to your parents and have things in writing so you don't have to deal with this stuff while you're going through dealing with losing a parent too.

The tag line "Welcome to the World's Greatest Bank." Isn't just a tag line at this location…read more Debbie and the entire staff go out of their way to provide excellent customer service.

Janis and the rest of the staff at this UMPQUA branch provide superior customer service time and…read moretime again. After relocating back to Lake County to retire, it was awesome to find a branch here, which helped our transition go much more smoothly.

I have to leave a review for one of your most outstanding employees named "JANIS GREENUP" in your…read moreLakeport, Umpqua branch!! She went above and beyond to help me with my mothers Living Trust Account " and provided printed information that I could look at later, as at the time I was very distraught . She was VERY PATIENT as she explained the rules the bank has to enforce (that I couldn't comprehend at the time)! Thank you so very much for the awesome customer service Janis GREENUP!

Most amazing place to do business. I have always used redwood Credit union and they have always…read morehelped me out regardless through my ups and downs

Redwood credit union (and the Lower Lake branch in particular) serves up old fashioned and sorely…read moremissed customer service. I've been with the CU for 14 years and ALWAYS am happy with my interactions. In person, I am always greeted with a genuine welcome. I am waited on quickly and so far, there's no issue they couldn't help with. The on line customer service is most helpful. There security standards are top notch. After spending years with big banks, I love Redwood Credit Union all the more.

I recently moved to Mendocino County and had the great opportunity to work with Redwood Credit…read moreUnion. Needing a good local branch after living in Southern California as well a few other states im impressed with the professionalism of the bank employee Leslie Mendoza she has been a life saver when it comes to direction and response in what is needed to a customer. My hat goes off to redwood credit union for having such great staff and look forward to doing more business with them.

every time I go in to make a deposit, it is fast. the tellers are all friendly. I have 3 accounts,…read moreand one is for when I sell a copy of my book. Quinn, the Rottweiler A Story of a dog Dealing with Cancer. I told the teller about it (I carry copies in my car) he reached into his pocket added his money to the deposit and bough my book. found out he's told all the tellers I talk to about it. I feel like Famiky when I go in there

Don't bother with this bank. Family has been a loyal customer since 1992 and has never had any…read moreissues until this week. Cindy M. belittled my mother and made her cry over a situation that was out of her control. Recently, we lost my dad (they've been married for almost 40 years) and a situation happened where we had no control over it. Cindy told my mom to stop "writing bad checks and she wouldn't overdraw" while in front of other customers, as well as making another teller cry in front of my mom. Not sure why they'd keep a teller around that's okay with making a customer feel this way.

Nice dealing with this local bank. Jonna Harris is my favorite teller, I love her friendly attitude…read moreand outstanding service. You will love doing business here!