the staff is friendly and Knowledgeable. We had some problems and got some extra charges added to…read moreour account, Which where are error. This fix the matter quickly and dropped all charges.

This place is a joke! The customer service and their supposed new policies are a joke! When they…read morewere mendo lake credit union they were amazing! Ever since they changed it has been a rapid decay in the establishment! This town deserves better! I will be taking my business else where! I would rather deal with a ATM then the incompetent tellers that they have working there!

Let me start by saying that 1.5 is a more appropriate rating. The teller who helped me was…read morepleasant, apologetic and waived the non-customer fee after out transaction took much longer than expected. Here is why I will not do business with this Bank: This bank charges $5 to cash a check drawn at their bank if you are not a customer. While this IS a legal practice, it is despicable to me that I should have to PAY to receive money owed to me...especially when the bank's customer has already PAID for the "privilege" of being a customer. If this bank did not charge a fee to cash my check, I would have opened an account with them because I am looking for a local bank. But I know that I can expect this bank to fee me to death like so many banks are doing. Let me be clear, folks. Don't believe the hype. Banks are not TOO BIG to FAIL.. If we allow banks that SHOULD fail TO fail (as a FREE market would demand) then banks which don't VALUE their customers and respect their money should not HAVE customers. And they CERTAINLY don't have ANY right to MY money when I present a check for payment. period!

The worst financial institute left in Lake County...My account was closed after 5 days because it…read morewas below 5 dollars...I receive military disability pay for the rest of my life...It should be illegal to close an account that receives disability direct deposit...There should at least be a contact order...Unbelievable...She said just open a new account...That will be $100.00...Unreal...Horrible....and it was the second time this happened...

Very Satisfying Always spoken to very kindly. As well as fast. Tellers are excellent with customer…read moreservice.

Thank you Leo and Danielle, for picking up the pieces of matters that were not completed from a…read moredifferent W.F branch, getting the job done and keeping me informed in the process. Everyone in your branch is always smiling and helpful. I appreciate it.

"Hi Jenee Brooke, just wanted to say thanks so much for helping us with everything at the bank!…read moreYour expertise and support made a big difference. Really appreciate your time and effort

We have been banking with this bank since we moved to Lake…read moreCounty in 2002. They have been very friendly, curteous, and quick to take care of any questions for us. They have gone the extra mile. Would have loved to give a 5 star, but miss my drive up window and access to after hour help.

Be careful with your elderly parents. When they are unable to do things on their own companies…read morelike AAA insurance in Lakeport, California will continue to bill with an expired debit/credit card as of January and Umpqua Bank is allowing it. Even though I was given information about my mom's bank account today they will not stop the transactions being made with the expired card unless I drive my mother who is on Hospice 5 hrs to see them in person. Please talk to your parents and have things in writing so you don't have to deal with this stuff while you're going through dealing with losing a parent too.

The tag line "Welcome to the World's Greatest Bank." Isn't just a tag line at this location…read more Debbie and the entire staff go out of their way to provide excellent customer service.

Janis and the rest of the staff at this UMPQUA branch provide superior customer service time and…read moretime again. After relocating back to Lake County to retire, it was awesome to find a branch here, which helped our transition go much more smoothly.

I have to leave a review for one of your most outstanding employees named "JANIS GREENUP" in your…read moreLakeport, Umpqua branch!! She went above and beyond to help me with my mothers Living Trust Account " and provided printed information that I could look at later, as at the time I was very distraught . She was VERY PATIENT as she explained the rules the bank has to enforce (that I couldn't comprehend at the time)! Thank you so very much for the awesome customer service Janis GREENUP!

Most amazing place to do business. I have always used redwood Credit union and they have always…read morehelped me out regardless through my ups and downs

Redwood credit union (and the Lower Lake branch in particular) serves up old fashioned and sorely…read moremissed customer service. I've been with the CU for 14 years and ALWAYS am happy with my interactions. In person, I am always greeted with a genuine welcome. I am waited on quickly and so far, there's no issue they couldn't help with. The on line customer service is most helpful. There security standards are top notch. After spending years with big banks, I love Redwood Credit Union all the more.

I recently moved to Mendocino County and had the great opportunity to work with Redwood Credit…read moreUnion. Needing a good local branch after living in Southern California as well a few other states im impressed with the professionalism of the bank employee Leslie Mendoza she has been a life saver when it comes to direction and response in what is needed to a customer. My hat goes off to redwood credit union for having such great staff and look forward to doing more business with them.

My experience with the mortgage lending operation of this business contradicts my years-long…read morerelationship with the firm. The representative was a complete moron, talking down to me as if he had some secret model that more accurately priced my home than local market realities. I decided not to get a second mortgage and sell, at which point the house went into escrow one week after listing, at a price over $150,000 USD more than the little boy's magic knowledge box had told him it would. Totally an ass.

Don't bother with this bank. Family has been a loyal customer since 1992 and has never had any…read moreissues until this week. Cindy M. belittled my mother and made her cry over a situation that was out of her control. Recently, we lost my dad (they've been married for almost 40 years) and a situation happened where we had no control over it. Cindy told my mom to stop "writing bad checks and she wouldn't overdraw" while in front of other customers, as well as making another teller cry in front of my mom. Not sure why they'd keep a teller around that's okay with making a customer feel this way.

Nice dealing with this local bank. Jonna Harris is my favorite teller, I love her friendly attitude…read moreand outstanding service. You will love doing business here!