I thought there's no way in HE double broomsticks that I would give a bank a five-star review ever…read more Let me explain. I was in a terrible predicament as to where my place was going to go up for auction if I didn't act quickly with payment. I made a time sensitive banking error so I was panicked. I called the Kingsbury grade branch and he referred me back to my home branch in Pollock Pines. I explained my situation over the phone and they told me to come in that afternoon and they would have everything taken care of so the worst did not happen. They were true to their word and everything went smoothly. Also when you go into the branch everyone there is very helpful and courteous.

Anna at this branch assisted me yesterday when their was a mistake on a 3rd party end, and she was…read morenice and very helpful!

Best mortgage rates, best customer service! Have banked with them for over 25 years. Diamond…read moreSprings branch staff are exceptional!

Awful awful awful. Disgustingly rude. I absolutely do not recommend. The location on Ray Lawyer is…read moreway more professional and helpful. This bank location is the worst.

Gotta say ... you need more tellers when you get more than 2 customers waiting in line...that's a…read moremust! I sometimes have questions and sometimes the teller just stares at me. It's a concept but Maybe train your tellers? Took me a few times to get answers when my account was compromised of $15,000. That was amazing for me. Wanted me to go to the Sheriffs Dept, which I did and they basically said there was nothing they could do. I finally got the monies back in my account but that much money is a lot to worry about. It did get back into my account by a guy that worked for golden 1but wasn't a regular employee there (the one in Placerville off Missouri Flat)...He knew exactly what to do! That was the best anyone can do when you've waited more than a minute worrying if it was going back into your account.

Once again Golden 1 makes an update that screws up something big. This time it's Bill Pay. As the…read morejoint account holder, I have always managed our finances. Now I have lost access to Bill Pay including history, automatic payments, and the list of payees. My husband, the primary, has never even created his own account. Golden 1 never tests their changes before unleashing it on their members. I've got to find a better bank.

It's almost 2026 and still happy with El Dorado Savings. In fact, our mortgage is with them and I…read morelove the fact that all the servicing is local. If and when there is an issue (like the recent FAIR Plan drama), they are there to help you and they have other customers who are undergoing the same issues (state of California is slow to respond to requests/payment), so they stay on top of it for you.

This branch is thankfully no longer the one closest to my residence. I don't mind that they aren't…read moreopen on Saturdays, however the friendliness of the tellers could be, um, well....there? Not every experience has been THAT bad. (The blonde haired woman, usually the teller closest to the doors, is always happy and friendly. 2 thumbs up for her for puttin that game face on for work! :) Even the managers are crochety old women. It seems that unless you come into that bank regularly or are around the same age as the crotchety older women, service is poor. Also, (and the main reason I contemplate NOT banking with eldo at all) one time they wouldn't even let me DEPOSIT an unemployment check into an account that I was on. Quite frankly I've never heard of a bank ever refusing money. If I had to I would go out of my way 20 miles to another branch just so i wouldnt have to deal with the cold attitutde and uncomfortable vibe. But who knows maybe it's me :)

I've been with them for over 40 years and have never received anything but exceptional service…read more They are my primary banker for business and personal accounts. The guy who said they were rude and inflexible was probably trying to open a checking account with no money down.

This is how a bank should do business! When we moved to…read morethis area it made sense to move some of our savings to a local bank. Since it happens to be the only game in town, we decided on El Dorado Savings Bank. We started out making a small deposit to become established. After a short while our confidence grew, and we transferred over more into our savings and opened a safe deposit box. What a delight to be greeted with a smile and people know your name! The entire staff is friendly and professional. The absolute best part is this bank is dog friendly. On a late summer hot day we stopped in to do some business. We had all four of our dogs with us and I was dismayed that they needed both of us to complete paperwork. When Mr. S explained we didn't want to leave the dogs in the hot car, they invited them to come on in. It's one thing to bring one dog with you everywhere you go but seldom do we bring all of them and have them welcomed and fawned over. I love this bank!

Rude and unprofessional service from Mohammed. (notary) When expressing concerns to the…read moremanager,(Crystal) she put the concerns of Mohammed ahead of my own. So much for customer service. Crystal was as equally uninformed and unprofessional, and defended Mohammed as one of her "peeps", and was clearly biased. Neither appeared well educated, or capable in their positions. I've been treated better under worse circumstances, but by more professional and capable people. Put your money in credit unions if you can, big banks, and particularly low I.Q. employees don't deserve your business. Too bad, the other employees at this branch were truly a pleasure to interact with.

Mohammed provides great customer service. He is very helpful and informative. Always returns phone…read morecalls and is very timely. I've moved out of the area but have made it a point to come back to this branch because of his exceptional customer service. 10/10.

I've been banking at El Dorado Savings bank for almost 40 years now. I've never had any problems.read more

Signed up for a savings and a checking account arount 03/2024 (in Carmichael, Ca). The only male…read morewho worked in this branch was very kind, and he helped me set the account up. He called me the day after I opened the account and left a message asking me to call him back. When I called back & left a message for him, he never returned my call. I had no idea why he called. I found out later that he called me because he had accidentally linked my pin number up to my beneficiaries(??) and so I would need to go into the bank to get a temp PIN and re-create my PIN. I forgot to mention that I thought it was strange that when the clerk was setting up my account that he was using a typewriter from the 70's or 80's. It took approximately 1 week to get my ATM card. In the meantime, I decided to enroll online for my new account. What is extremely alarming was that when I went online to enroll, I got a message stating that they would send me a text message as an added security step. Only the phone number that they had on file wasn't even my phone number!! I freaked out and didn't go further with enrolling!! It was late Friday, and the bank was closed for the weekend! So I had to wait over the weekend, completely stressed out because there was no phone number to call in case of fraud! (at least I couldn't find one). And set up my correct pin. After a long stressful weekend, I called the bank Monday morning, and after they did a few calling to other pla They told me that I would have to wait until after 12 noon. To try to log on again. Weird. I did what they said, and it gave me the same message only. It did have my phone number included in the text security step. It had my correct number and another number. That was completely different from the first number. And that other number was still on my account. Not good!! I've called a couple of times regarding phone numbers being on my account, and apparently, they're gonna take off those numbers! But I want to know how they got on there in the first place!!!! Banks should not have the power to put phone numbers on people's accounts like that! When I log on, I have no way of checking what address they have for me or my phone number, and I think that's alarming. Maybe because it's a new account , but i've never had this problem before in my fifty nine years of living and banking!!! After enrolling, I was finally able to get into my account. All this to say, I will be closing my account in the next three days period this is very fishy to me the way they run their bank.

Always helpful. They are also protective of our money. Shaney in Angel's camp is amazing!!read more

I've been a member of this bank for years. Way back when it was Robabank. From the moment I walk in…read moreI'm always greated with a smile and my first name. The staff make it very easy for me when I'm there. They all have very good memories because I never need to tell them my long difficult name for my transactions. It's seems they have already got my account pulled up before I get to the counter. Service is super fast. Usually there is no line when I come in, but on days when they're real busy I have noticed that they are very fast and efficient at the same time being very polite and smiling. The staff should all be getting metals or blue ribbons for their customer care. This is the first bank in my life where I actually look forward to their warmth that their smiles and good cheer bring. I'm happy to call them all a friend. Also too, I've had to make some wire transfers which were a considerable amount of money. Before they started the transfer the did background checks on the establishment to make sure everything was on the up and up. There was one time I received a check I was told was good because I was selling my car. When I brought the check to the counter B.J., one of the gals there noticed something funny about the check and brought it to management. They did some searching on my behalf and found out that the bank the check was drawn on never even existed. It was a bogus check. Ultimately, saving me from getting scammed. I owe a lot of thanks to Bre, Shaynee, B.J., Courtney and others for their attention to detail. And for always making me feel welcomed. After my visit with the bank I'm always energized a bit from the smiles and laughs I experienced. The overall experience for me is that I prefer to go in the bank because of them, rather than using the ATM on the side. Again, they all deserve brownies and flowers for the five star service they provide. I only wish other businesses had people like this working for them. The world would be a better place because of it. Finally, thank you to all the ladies that have shown me kindness and patience. I hope this Yelp review reaches all of you and reaches you well. Until we meet again. -Scott Loofburrow

She is the most amazing person at this bank she go beyond for her customers she is amazing person…read moreshe help me when I was at my lowest

Reid and Michael took my call and requests seriously and followed up immediately with useful,…read morehelpful options.