I was welcomed right away. it's a nice place to bank. They have a great staff…read more I recommend this bank

Fantastic customer service at the Tri Counties, Folsom Branch. I've been working with them only…read moreabout 6 months now, but as the opening of new accounts is an important part of my business, I've found them to be quick, efficient and friendly... in the case of my most recent visit, they had everything ready to go before I even walked in, just needed to sign the necessary forms. Thanks Nick and Guadalupe for their great service!

Vanessa is always so kind & professional! She is an excellent banker, always happy to help! She'll…read moremake a great manger!

I love Sacramento Credit union, whether it's Sacramento, Elk Grove, or Folsom I've always had an…read moreamazing experience here. Never have to wait and they have competitive rates. I used to work at a Credit Union myself for almost 4 yrs and I'm really impressed with Sacramento Credit Union. I switched from Golden One Credit Union because I was tired of the long waits. Thank you SCU.

I wish I could give 10 stars out of five…read more... I came in to send a wire, and I met with Connor. He told me that the wire fee was $25. I asked him if there was any way to waive that, he said, "let me look." I found out that based on my age, and the fact that I have direct deposit I qualify for an account that gives me things such as waived wire fees among other things. If he wouldn't have mentioned it to me, I would've never known. He was very friendly, very knowledgeable, and just nice to talk to. While he was working on the wire, we were just talking about this, that, just like chatting with an old friend that I had never met. He just made this such an easy Transaction. We got the wire done, he went over all of the paperwork with me, explained what the timeframe would be, and everything. I didn't leave that office until he was positive that I had everything I needed to know. I love this branch, because of people like him. I will actually come out from Rancho Cordova to specifically go to this branch. It's people like Connor that have kept me at Golden 1 for almost 25 years now. Thank you once again for the great service.

I needed some help with an administrative task and needed to come into the credit union to present…read moreID and verify my account. As this is not something that makes money for them, I expected to be shuffled off to someone's voice mail that would never return my call. (Sounds cynical, but I've experienced that with another branch). I reserved an appointment time (online) and got a live call back with appropriate questions so they could provide the help I needed. Judy Moreno, of Member Services was gracious, helpful and fully prepared when my wife and I arrived for our appointment. Great customer service and conveniently located just south of Hwy 50 at Bidwell.

Shout out to Ashlyn at SAFE Credit Union on Hazel & Madison Aves. I made an appt to take care of a…read morepersonal matter. A day prior to the appt., she called to confirm and asked for any additional info I could provide to help her be better prepared for the appt. I was so impressed with her followup. On the day of the appt she met with me right way. It was one of the smoothest transactions I could hv ever imagined. Thank you again Ashlyn (forgive me if I've misspelled your name). This location was very easy to find. There's plenty of parking. I was greeted as soon as I walked in. The staff that were present were very personable and friendly (just like Aslyn). Although I'm not a member of this credit union, I would highly recommend it if you are looking for a customer friendly, personable and welcoming financial services business.

I went in there yesterday about 4 fraudulent charges to our checking account, as someone skimmed…read morethe card. The guy at the front desk was not terribly helpful when I explained the problem cocks his head and gave me a "really lady?" look. Then I asked for the manager who finally came over. I explained the problem again, and she and the guy started snickering. When I asked if they thought it was "funny", she quickly backtracked and said no, that it was something the guy said. Then she said I'd get a "provisional credit" if it went through. (We got denied today, I got the email saying why). I left, rather disappointed with the lack of service. I've been a member since 1988. Do better!!

I want to highlight the amazing service I consistently receive at this Patelco branch. Every…read moreemployee here is friendly, welcoming, and truly makes you feel special from the moment you walk in. Today, I want to acknowledge Chrom Romero for going above and beyond. He handled everything with patience and a genuine smile, and he made me feel comfortable, respected, and valued as a customer. It's rare to find someone who brings both professionalism and real warmth to their role, and Chrom absolutely does and honestly, the whole team does. Thank you for making my day a little brighter every time I visit.

Anna and Johnny rule the planet!! Great attitudes and always feel valued. Highly recommend!!read more

Staff is friendly & professional at branch but the so called "Remote Deposit via internet" is an…read moreextremely frustrating experience that is guaranteed to make one angry. (as it tells user it can't find the "endorsement" - that is clearly on the captured photo)

SERVICE+++!!! Thats all I have to say about this branch…read more Andrew the manager always goes the extra mile to make sure your banking needs are met and exceeded. Tellers are so efficient and helpful. I have visited this branch for every single reason (fraud w my account, notary, wire transfer, mortgage loans, cash, change etc) As a small business owner having a bank to back you up on every urgent need is so important. Highly recommended

This is a new fancy location for the First Bank that used to be located on Sunrise Blvd…read more The entrance is a bit odd, they have doors that go right into the teller desk, but a big sign directs you to the other set of doors to the left. When you walk into the lobby, there is a Keurig machine, a nice touch I suppose if you think you're going to be there a while. Me? I hope to be in and out as quick as possible. The new set up has automated bill and coin machines that the tellers are using, maybe this is the wave of the future. A tellerless personalityless future. The usual teller at the old location wasn't there. I hope she was just off, she's really nice. Time will tell. The new location has far less parking as it is in a very busy strip mall, unlike the almost barren wasteland it used to be located in. I think I'll stick to going up to the Roseville branch as much as possible, since it is a teeny bit closer to my office. Again, time will tell.

One of the worst banks I've ever dealt with. I was recommended by someone to check out this bank as…read morethey had good experience. Unfortunately, its been nothing but a nightmare for me. The banker at the rancho branch set up my personal online banking without me and my permission and I had to jump through hoops to recover it as she used her own number for security. I was then called by her and told that they're about to close my business account and needed to provide her all the info I had already provided another banker. She told me that not only did she not have any of my information, but somehow didn't even have my email address on file. SO strange. I was never even provided any of my account information and I've been trying to get online access for the last 2 weeks for my business account. I finally connected with a regional manager by the name if Steve who said he would call me on Monday and help me fix everything and take care of me. I've now been calling and leaving him messages for the last two weeks trying to get this resolved and no call back. This is the worst bank on the face of the planet. I've had better service at big banks and never had a banker go behind my back and set up my online info. Most banks even provide you with bank accounts but this bank can't seem to even do that. Horrible. I'll be closing my accounts.

Like coming to this location because it has a drive-up teller. I am not a member of this bank but…read morethis bank is affiliated with my credit union so I can use the ATM for free. You know if there is a walk-up ATM but there might be. But it's very convenient for me and quick and I can't speak to any other services but I love this drive up ATM. This is located not far from Highway 50 and Bradshaw

I wholeheartedly enforce Sacramento Credit Union,. The staff are friendly, kind and helpful. Their…read morefinancial services and philosophies really shine, but their loyalty and commitment to Members is unmatched. I will always choose to keep my assets with credit unions, whenever I can. Particularly with Sacramento Credit Union! 30+ year member.