To tDouglas M- this is my reply to you! As someone who works in customer service, this review…read morehonestly reads less like constructive feedback and more like someone looking for something to be upset about. A short wait, a staff member stepping away, or a moment of confusion is normal in any business -- especially one that's clearly served you well for years. Most people understand that. What's disappointing is seeing a long, dramatic write‑up over something so minor, especially when the employees you're criticizing are real people doing their best. Turning a brief inconvenience into a public takedown doesn't make the business look bad -- it highlights how unforgiving and unrealistic some customers have become. If this is the worst thing you've experienced here after years of good service, that actually speaks volumes about the quality of the staff. Not every moment needs to be escalated into a Yelp saga. A little patience and basic empathy would have gone further than this review did.

I have been coming here for years, even when it was lunch box, and never had a problem, until now…read more So I'm giving them 3 stars but normally I would give 5 stars (if this was my first or second time, it would be 1 star and I would not return). I come in once or twice a year, usually before a beach type vacation to get my back waxed. They have always had someone at the front desk when I walk in, but not this last visit. Let me mentioned before getting into it, the place is always clean, the entrance, Hallway and wax rooms. The wax service is always fast, professional and as relaxing as it can be getting waxed. I never had a scheduling problem until now either. This last experience was not good. I arrived at 1030 my scheduled time, but no one was at the front desk, but I could hear someone talking on the phone in the room behind the desk. I waited 5 minutes figuring they would come out, but no, so I start to ask if anyone here? No response for 2-3 min, so I asked again, then a lady with black and purple hair comes out of the room and say someone will be right with me and turns back around into the room to continue to talk on the phone, as if I was bothering her at work!! Then a few minutes later, another person comes out from down the hall (I think she was actually with a client) and asked if I have been helped, I said no and told her my appointment was at 1030, she tells me the appointment was at 1040 (this was at 1042, already past my apparently rescheduled appointment) and said someone will be with me shortly. Then the other lady that was talking on the phone comes out from the room behind the desks. I sat there about 5 more mins until my wax person arrives, say sorry for being late, and gets ready (it appears they changed the appointment because the wax person was running late), they never told me they changed the appointment time (no text like all the other notifications, which I like from this place). The appointment was never changed on the website, only locally, maybe they just lied for her, and told me 10:40. Oh and no one ever came out of the room behind the desk after the phone call lady, while I was waiting for my room to be ready. It was clearly a personal call at work and she didn't want to be bothered at work. At the end, I still tipped, against my better judgement, a lower 10% rather that the usually 20%. The wax person was late, but apologized. I think I will return because up until this time it has been great, but not sure.

Had my eyebrows and ear waxing done and unfortunately I left pretty disappointed. My eyebrows came…read moreout completely mismatched -- one corner was made way too thin while the other stayed noticeably thicker. The ear waxing process was also much more painful than I've experienced before, and during it, wax got into the hair near my ear. After several minutes of trying to remove it with some kind of liquid, the only solution ended up being cutting that piece of hair off because the wax wouldn't come out. Overall, not a good experience and I won't be returning.

I am absolutely furious right now. I have never been this upset about a wax service in my life…read moreuntil today. My regular waxer at a different location called out sick so I had to book last minute at the San Ramon branch. I have avoided this location for a reason because I have had back to back terrible experiences here before. One time I was left waiting almost 40 minutes for my appointment. Another time I walked out with a bunch of hair left behind. Today I booked with any available specialist and ended up with Sarah. She was nice and talkative, but the second she started applying the wax I could tell she had no idea what she was doing. Every experienced waxer I have been to applies wax in one smooth direction. Sarah was going back and forth like she was mixing some kind of potion. She kept wiping the area with a wet wipe before almost every strip which made it impossible for the wax to stick or pull out the hair properly. When she told me she was done I looked at the area and was shocked. There was so much hair left everywhere and the area was messy with stray hairs still stuck to my skin. I asked her to go over it again which she did but the results were just as bad. It still looked unfinished and uneven. I was supposed to get another service but I was so angry I told her I was leaving. I complained to the front desk and they said they would schedule a touch up two hours later. I was already irritated that I had to drive all the way to San Ramon for this disaster and now they expected me to come back. I agreed at first but something came up and I had to call multiple times to try and move it around. I ended up not being able to make it. When I got home hours later I found wax still all over the area she worked on and even on my clothes. I called furious and demanded to be comped for this so-called service. I came in for a clean wax and left with a mess and a worse experience than before. They said a manager would call me within two days. We will see if that even happens. I will never ever come back to this location ever again.

Listen to me, ladies (and some gents)---stop waxing and start sugaring! Waxing burns, you get bad…read moreingrowns, the stubble is terrible! Sugaring doesn't have any of those effects. It's basically a big ball of melted sugar and some lemon juice that gets smoothed on your skin and rolled off. No strips or burning. Jen is great. She asks me about my weekend plans, my family, etc. to distract from the pain (yes it still hurts, but not as bad as waxing, I swear!). She's so fast and doesn't have to go over the same area over and over. She has great hours. She's an independent businesswoman who runs a clean and honest practice. What more do you need?

Jennifer is so amazing! First time getting a Brazilian (and first time trying sugaring in general)…read more She made me feel so comfortable and made the process quick and painless as possible! Very knowledgeable, you can tell she loves what she does. Very clean also. Highly recommend!

Booking the appointment was easy and convenient. I got there a few minutes early and checked in…read more Hayden came to greet me not too long after that and talked about which set I wanted and if I had pictures. Followed her advice and opted out of the anime lashes in lieu of retention. I requested just a natural look for everyday. Hayden delivered! She was super friendly, thorough, detailed, and took her time throughout the whole process. She was constantly checking her work and I couldn't be more satisfied. It's been years since I got my lashes done so it was nice to enjoy the quiet and be pampered in a heated massage chair with a blanket. Thank you, Hayden!

Amazing! Beautiful inside. Relaxing and all the staff is very friendly and professional. They…read morerecline you on a chair that massages your legs with a blanket. I've taken a few naps. Highly recommend!

Sad to see her leave our area but love her and loved my wax apts for Brazilians! The were pretty…read moremuch painless and literally took 15 min every time was in and out in no time!

Great service, extremely comfortable and decent price. I've been twice now and I do like the wax…read morebetter than the other wax most other places use. They are VERY thorough, and I like the gleam in her eye when she goes to pop something juicy or gross. A girl can really feel comfortable spreading and getting it all taken off. I also get the Vajaycial? A wonderful, cooling mask that truly and honestly helps with break outs after a wax. You gotta do your own aftercare to keep up the flawless skin, but she gives you a great clean smooth base to start from. Already have my next wax booked here.

Asked a friend how her brows are always so freaking clean and gorgeous - she told me Kiki's. Is…read morethat not the best advertisement a company can get? Kiki's ALWAYS gets my brows right. And I don't say much either, they are great at seeing which shape looks good on me + follow my natural growth. Even told them my problem/ sparse areas, so we are letting those grow out right now. Always quick, easy, affordable, clean and they never miss. I've gone now at least 5x.

They do a decent job for the multiple times I went there for both threading and waxing and I was…read morerecommended to them by a work client who swears by them. However, I felt ripped off when I came for a chin wax and they were trying to say that the area pictured here counted as a neck wax. Now I'm not one for arguing so I agreed to pay the extra cost after asking while receiving the service what the heck the extra charge was for at the time, but what was even more ridiculous was that they only had charged me for the chin on previous visits for the same area. They shouldn't offer waxing if they aren't super excited about offering the wax and it wasn't worth $40. I liked the decorations when I went but staff demeanor was always so-so. Not truly welcoming. But again if you're purely interested only in the result and not the experience (or possibly getting ripped off) then this could be an ok place to frequent. I prersonally won't go again.

Well I had my very first wax with Asia she is amazing. Made me feel very comfortable talked me…read morethrough it I hardly noticed the pain. She is very professional. Iam now ok my second wax with her and I noticed my hair grew back her thin and it didn't even hurt this time at all. I'm ver pleased with her work I recommend any ladies who are new to waxing to Come see her she is the best. 5 star rating no lie

I hadn't had a Brazilian in a long time, but I found Asia on Groupon so I figured I'd try her out…read more Well I'm glad I did because she was awesome! She was done in like 20 mins, very friendly, clean and cute salon, and didn't hurt at all. :) Highly recommend!

I have never been waxed let alone had a Brazilian before. As I'm getting older and I know I how…read moremuch I hate shaving. I decided to give Viki a try after seeing her on my TikTok lives. She presented herself as educated, understanding and non judgmental. Today was my appointment and all of these things applied. She made it so comfortable and honestly, it wasn't that bad at all! I was nervous but for nothing! She was reassuring, kind and comforting. I was educated on every step and I also bought the Fur products to keep up on my aftercare. Next appointment is already booked! If you're hesitant, take the plunge and do it at Beach House Waxing!

Victoria recently re-opened in San Ramon and I am so glad to have her back as part of my monthly…read morebeauty regimen. She is an expert in Brazilian and underarm waxing. I have gone to different waxers in my life and Victoria has set the bar very high in terms of technique, cleanliness, knowledge, and professionalism. She is THE BEST. She carefully examined my hair with each session and provided me with knowledge. Additionally, I always love my conversations with her and each appointment goes by quickly! Once you go to her, you won't need to look further.

I had a facial last year and have an an appointment to go back for a facial. She's great.read more

Great service, professional & friendly…read more AnaLisa was very easy to schedule with & she was so responsive.

I had a great experience here. I wanted to relax and that's exactly what I did. First I got a…read morefacial from Susan who was the absolute best! I love her and can't wait to come back on a regular basis to see her. Next I had a Swedish massage from Imerlda - and I totally fell asleep mid massage - that's when you know it's amazing. Great service , friendly staff. Can't wait to return!

I've been going to this spa for several years and absolutely love it. The staff is always warm and…read morewelcoming, and the environment is clean, relaxing, and professional. I highly recommend Katherine for facials. She is friendly, knowledgeable, professional, and always makes every visit enjoyable. Her positive energy and great sense of humor make the experience even better--it's like getting a little laugh therapy along with a wonderful facial! Highly recommended. 5 stars!