The providers I have seen have been okay, but the receptionist is the worst. Every time I go there…read moreshe sounds like it's an inconvenience for us to interrupt her day by checking us in and out. I don't understand if you don't like your job quit or leave. You work in the healthcare field with patients for crying out loud. Even on the phone she is disrespectful and doesn't actually try to help you.

I'm sorry to say, but the receptionist at the Clayton location is causing this company business…read more The first impression comes from the person you speak to on the phone. she sounds very uninterested in assisting anyone and should probably not be answering the phone. I received a call from someone at this location (after putting in an inquiry online) requesting that I give them a call back. The receptionist answers the phone and I'm immediately put on hold, I understand being busy so that did not bother me, however, when she returns her demeanor is apathetic. she could care less what I needed and proceeds to tell me I can't make an appointment even though they are scheduled out until sometime in May (this would be for my first pregnancy first appointment which is scheduled at 8 weeks and that would make it 8weeks). as I'm speaking, she interrupts me to put me back on hold for now a third time. very unprofessional interaction that has made me decide to be serviced elsewhere.

I was not impressed. I arrived 13 minutes before I had to be there and checked in. Two women came…read morein after me and were seen before me. My appointment was supposed to start at 9:15am and I wasn't called back until I went up to the desk at 9:28am to inquire about my appointment time. I was called back at 9:30 for an appointment that was supposed to start at 9:15. They requested me to arrive at 9am but I arrived at 8:47am. Calling me back that late was unacceptable. You want me to be early to ensure you're on time but you call me late. I expected to be called back at 9:15. As a pregnant woman this was very frustrating. I changed my care to the Morrisville location and I'm so glad I did. The practitioner and the nurse were nice enough. The front desk personnel were cordial but I wouldn't go again. Time is a precious resource and I wasted so much of mine going there.

I was referred by my obgyn at the time, which happened to be a PA. And they do not perform any…read moresurgeries at the hospital. I was then referred to Wake Med OBGYN, to Dr. Anna Fleischman M.D. I was super nervous going somewhere new, but was told that she was excellent at her job and had the best bedside manners. When I went in for my consult with her, I instantly looked up and said thank you Lord for blessing me with her. As soon as we started talking about the surgery I instantly felt comfortable and at ease. She is absolutely AMAZING. I wish she practiced in more fields because I would have her be my doctor for everything!! I ended up having both fallopian tubes removed with zero complications and she made sure she called to check on me after surgery as well! Needless to say she is now my permanent GYN! Anyone looking a great OBGYN I highly recommend her!

Mary RN & Dr. Kevin Lee are some of the best medical professionals I've ever interacted with as a…read morepatient!! They always follow up in every way & really genuinely care for their patients, which is so,so rare! I've been going for several years & always continue to be impressed. Top notch!!

Long long waits but dr cook is a caring doctor.read more

I really hate to leave such a negative review because my experience with this practice started out…read moregreat. The staff, nurses, and doctors were all nice and caring. However, during COVID things changed. I understand the stress that all this has caused, but that's no reason to speak rudely to a patient, even if you are overworked and tired. Last year I was experiencing some recurrent headaches along with panic attacks/anxiety and I was trying to see what is causing the headaches. One night around 9 PM, I called their "after hours hotline," and was treated so rudely by the doctor that it blew my mind and made me reconsider switching practices. The only hold-up is I have Medicaid and I'm waiting to enrol in private insurance since my employer doesn't provide it. I'm thankful for Medicaid, but it has caused issues for me lately since I can't just go anywhere. And I think providers don't really take Medicaid patients seriously it seems. Since this practice has switched to telemedicine visits unless absolutely necessary, I haven't been able to be seen. They only scheduled me twice for a telemedicine visit since last year and they failed to call me each time, even though the nurse called to triage me. I just never heard from the doctor. Unfortunately, I had to go elsewhere.

Chiropractic care was decent but staff and environment is insane. Expect to wait an hour or longer…read moreat the office but expect to not be allowed to use your phone or take a call in that entire waiting period. This is the second time this has happened. I will not be returning! ETA: i'm 37 weeks pregnant and they have taken me off the schedule without even calling me to let me know. Leave me no time to find another chiropractor before delivering this baby. They can say all they want their cell phone policies outline, but here's the thing they don't enforce it with anybody else and everybody else is having conversations. What's the difference between me talking to the person in the chair beside me and the person on the phone that's having an emotional breakdown that I just said I'll call you back. Also they are now hiding reviews an adding 5 star reviews to make their numbers stay high. Honestly, I guess there's not much I can do about this, but this practice is sleazy, but want to present themselves as they are so much better than everyone else when in all reality, they are just a bunch of scammers.

I fell not to long ago and could feel how I messed my back up. I went back to this establishment…read moreand they were just as amazing as the first time. This is truly a safe and caring environment focused on healing. I usually see Dr. Bonham but all the staff is wonderful and take great care of you.

The department is very clean and organized. I have a…read moreneuromuscular genetic condition only a few doctors can manage and Duke is one of the best in the country. The staff is super knowledgeable and helpful and always ready to give suggestions or send in referrals to other specialists. This office has permanent staff and not rotating doctors as the main hospital does. The parking lot ro this building is a nightmare and I recommend coming early and doing the online check in once parked since it takes time to get to the office and they are patient because it's common for patients to get lost because of the multiple buildings that surround the parking

Note: There is a difference between neurosurgery and neurology. This may seem obvious but I…read moremention it because I have learned that this is not common knowledge. This location is in the same location as Duke Neurology of Raleigh. They share the same building and even the same floor and phone number but are located in different suites on different sides of the building with different doctors. For the record I saw (and my surgery was performed by) Dr. Ali Zomorodi. One important thing to remember is to ask who will be performing your surgery. I have heard several stories where patients consulted with neurosurgeons and assumed they would perform the surgeries but the surgeries were in fact performed by the neurosurgeon's PA. That being said I have mixed feelings about my experience here. I give them 4 stars for several reasons. The positives: - This is Duke after all. Many people fly internationally to have their surgery performed at Duke because of the reputation, knowledge, and experience of the surgeons. - My surgeon was very knowledgeable and experienced in my disorder and has performed high profile surgeries with success. - The complications from my surgery were minimal and my recovery seemed easier than many of the testimonials I have read elsewhere. The negatives: - Poor response from the doctor's assistant / receptionist. I was usually sent to voicemail when calling and my voicemails were never returned. On the occasions I did get through I was promised prescriptions or faxes would be sent and they were not. I ran out of pain medicine on several occasions (which is not a good thing when recovering from skull / brain based surgery). I had to call several times to follow-up and ensure that simple common tasks were completed. - Time commitments were longer than expected. Our first appointment lasted 4 hours which were spent waiting for the neurosurgeon to come in and speak to us for 5 minutes (to their credit I later learned this is very common in this field). - Bedside manner and compassion were initially absent. Our first visit resulted in the neurosurgeon explaining how I needed surgery on my skull / brain for the back pain I had been experiencing, explaining how he would perform the surgery, and leaving after talking to us for less than 5 minutes. Needless to say my wife and I were both shocked because this seemed very major to us and we were not prepared to hear what he had said. To his benefit the second visit we learned the neurosurgeon is indeed very nice and caring and took all the time in the world to answer every question we thought to ask (we chalked up the first visit to a busy / bad day) My overall assessment is that I would have given this 5 stars if it weren't for dealing with the hassles of the front desk receptionist. Even though I had very difficult and frustrating times throughout this process I would definitely recommend this office and doctor based on the experience, knowledge, and my personal experience of the surgery and recovery. Just be prepared for delays and to spend energy and effort following-up on commitments.

Clean. Easily accessible. While not 24 hours sufficient enough to accommodate most schedules…read more Track, pool and sauna inside. Regularly scheduled classes as well. Great alternative to other well know purple and gold gyms in the area but at a cost.

I must say, I was highly impressed with the efficiency of this office. I fell violently ill…read moreThought it was the flu. The Doctor nurses were nice & thorough but rushed. Front desk reception were devoid of emotion. Not the best front line of representation. They may as well had been robots. Once in a observation room, I received Really good/professional service. Turns out... I came down w/ food poisoning (at least that was the diagnosis). I was impressed w/ all the steps taken: 1) Blood Pressure 2) Temperature 3) Urine Sample 4) Blood work (panels). I would definitely return should something happen when I'm in town again.

Everytime I've been the staff have been kind and attentive. I'm usually seen very quickly too.read more

I had to go to the lab at 8:00 am for time sensitive blood work. when I got to the clinic, the lab…read morewas closed and they said it would be open at 12:30, so my lab work could not be done. Now I have to contact my Endocrinologist to send me the medication I have to take prior to the lab work, and also will have to arrange for time off work to get it done again. This is a recurring issue with this clinic. I you live in Raleigh, and have to have time sensitive lab work done, plan to drive to the hospital in Durham because you likely won't be able to do it in the morning at the Raleigh clinic.