I received updated communication from the company that a refund was made and a charge was applied…read moreincorrectly. My previous review should not be considered as they did rectify the situation.

Needed a stormwater drain hydro jetted, but not a emergency. Tech took care of it in about 15…read moreminutes. If you're wondering, the base cost was $55 for the trip, and hydro jetting service was $285. But it is what it is.

This morning my toilet was acting funny, and we determined that the septic tank was the culprit…read morebecause it was full. Scott called me back right away and worked us into his schedule so fast: less than an hour after we talked on the phone! He pumped the tank for us, and now our plumbing is all back to normal. Thanks, Scott, for the speedy and reliable service, especially on a holiday. We'll be scheduling routine tank pumps with Sand Lake Septic in the future!

RUDE OWNER Like the 2010 reviewer, I had the exact same experience driving along Palmer Road to…read moreMiller Road, when coming the opposite direction on Miller at around 40mph was the Sand Lake Septic truck. The truck did not slow down or brake to make a right turn on Palmer Road, so much so that the truck had to come into my lane to negotiate the turn and straight at me. I attempted to call the business to inform someone, but the phone number rings to the cell phone of the driver, who is also the owner. When I explained why I as calling I was met with an irate tone "YEAH I JUST PASSED YOU, YOU HAD PLENTY OF ROOM". This where a simple "hey, I'm sorry, I just got some bad news and took that corner too fast, my apologies" would have had me saying "hey no sweat, all good". But instead, like 10 years before, the first reaction was to dig his heals in and insist nothing was done wrong.

Responsive, great communication, and great work. Reasonable pricing. Will definitely call again if…read moreI need future work done.

Collin and his crew did a fantastic job replacing my circuit breaker . It was a huge job both…read moreinside and outside in the freezing cold. They worked until 8pm to get it done. Great work ethic!

Don was extremely knowledgeable and was willing to answer any questions I had during the…read moreinspection. He was thorough in the report as well. Would definitely recommend!

My mom and I were nervous about the air quality, radon test and a mold assessment in our home…read more Carey home inspection got back to us within a day and had an appointment for the following Monday. We also ended up getting a structural test for a great bundle price. Upon arrival there was team of two who tackled the home and completed the mold and structural test under an hour. They were extremely detailed when explaining the issues that did arise when they were done with the inspection on site and within a few hours of them leaving, I received the two full written reports with detailed explanations and local contractor recommendations for the issues that the did find in the attic. They also offer a follow up service for a check in inspection once you have the work completed in the home. I highly recommend this team! They were fast efficient and affordable.

My homeowners ins company, Metlife, recommended them a few years ago when lots of peoples roofs…read morewere leaking due to the ice snow back ups. These guys did great interior work and the painter they used was clean and efficient. Now my ins agent from Metlife in Albany was a nightmare....... there were two leaks and she just blew the smaller one off saying it would "dry up on it's own" as the ice melted. Well, she just didnt want to put both leaks on the same claim so it turned out that eventually I had to open ANOTHER claim 2 years later when the 2nd leak got bigger and lo and behold, it was less than my deductible to fix. I got a local roofer to do the repairs the second time.

During a recent storm we called Service Master because our basement got flooded. The team that…read moreshowed up was absolutely wonderful. They set paper on the floor all the way to my basement, put plastic on absolutely everything, and the site supervisor, Marco, made sure we knew what was going on every step of the way. The branch manager even showed up at 11PM to make sure we didn't have any questions and to guide us through next steps. I've used Service Master in the past and was so happy we chose to use them again!

It's been closed for several years now. The shop is now a coffee shop. They were excellent but are…read morenow retired.

We had a service call set up for our washer. Called today to make sure they were still on schedule…read moredue to the weather yesterday. I was informed that the technician injured his shoulder and would not be able to work on a stackable unit and they just realized it last night. When the appointment was made a couple weeks ago they informed us that we needed to make sure that the dryer was not on top of the washer, so they knew then that the unit was a stackable. The biggest part that bothers me is that I had to call them to find out they were not even planning on doing the work. Avoid this company if you want your appliances to be repaired!!!

When ServPro trucks show up with the logo "Like It Never Happened" they aren't kidding. I had a…read moreseptic tank back up and I had a real shi**ty mess on my hands. My local guys couldn't do the job & thankfully having me the number for ServPro. At first, they said they couldn't get here until THURSDAY (this happened to be Friday afternoon). I explained my nasty situation. Gabrielle said she'd call me right back. I thought I'd never hear from them again, but sure enough within 15 min. I got a call saying that a crew would be at my house at 6:00PM!!! With a massive show of cleaning force 4 highly experienced and very nice guys showed up; donned hazmat suits/gloves/respirators and went to work. They were here until 10:30...on a FRIDAY NIGHT. They did an amazing job. They came back every day to check on the equipment they left here to dry the place out. By Tuesday the equipment was gone & our house was spotless. I've never met a more professional bunch in my life; and I'm old. I'd recommend John Flood and ServPro any day of the week.

We had a pipe burst on our third floor, causing damage to 3 floors of our home. John, John and team…read moreat Servpro have delivered high class service each step of the way. I highly recommend Servpro!