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    Under Cover Patios

    5.0 (5 reviews)
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    Ask the Community - Under Cover Patios

    Vinyl Concepts - Lovely scalloped picket with privacy on side

    Vinyl Concepts

    (176 reviews)

    I wanted to update my review because I believe it is just as important to acknowledge when a…read morecompany makes a genuine effort to address a customer's concerns. I was originally disappointed with the way my fence turned out, and I expressed those concerns to Vinyl Concepts. I truly appreciate that they listened and responded by sending very professional representatives to my home to meet with me, hear me out, and discuss what could be done. After talking everything over with my family, we ultimately decided to keep the fence exactly the way it is. What changed my feelings about the company was the way they handled my concerns. They did not simply dismiss me -- they showed up, listened, treated me with respect, and were willing to make changes to help make things right. That meant a great deal to me and restored my confidence in the company. I now have a much higher level of respect for Vinyl Concepts and appreciate the professionalism they showed throughout the resolution process. Based on the way they responded and stood behind their work, I would feel comfortable recommending Vinyl Concepts to others

    We hired Vinyl Concepts through Home Depot over 15 years ago to install our fence and two gates. We…read morehave a corner lot so entire fence is visible from street. Fence came out spectacular and we received a lot of compliments. We had a problem with one of the gates and other than some confusion on which Vinyl Concepts did the install, they came out and fixed it. Didn't even charge us. Customer service was great. A few months ago I had to call them again to get an estimate to repair and or replace some loose posts and cement blocks. Again, customer service was great. Estimate was given, work was done and paid for. Not long afterwards, I noticed the installers didn't repair one post. This was an obvious oversight on installers part and not a big deal. I called and explained the situation, emailed another repair request, and this is when things took a turn for the worst. Original Salesman left the company so I was given a new salesman, Oscar. Oscar didn't respond to my calls and when he did finally email me, he tried to put his own spin on work that was originally supposed to be done and I question whether he even had the original work order/estimate. He sent an installer, Jose, to come out and inspect the post that was not repaired. Jose is one of the guys who did the original repair. Jose knew he missed repairing this post. He went on to tell me they no longer carried the railings on the fence, he would have to take down the already repaired post and cement blocks, or he could insert screws into post. He inserted screws and post was sturdy. Jose reassured me it was strong enough for my dog. After the repair, Jose went back to the office and proceeded to tell Oscar we had a third party install the fence he repaired and blamed my dog(?) Oscar sends me an email stating they would not warranty any repairs because this was not their fence. This was a flat out lie and how dare Oscar and Jose make this false accusation. Furthermore, I have the original estimate of work that was to be done and we paid for this repair. So obvious Jose was trying to cover his behind and Oscar was trying to prove himself. As far as customer service is concerned, the young ladies in the office are very helpful and courteous. It's too bad there are two employees that have no integrity and suggest future customers steer clear of doing business with Oscar and Jose.

    American Patio Masters

    American Patio Masters

    (86 reviews)

    North Hills

    Great service from start to finish. Cody came out for an estimate, he was patient, took his time…read moregoing over our needs and did not pressure us to commit. He wasnt the least expensive but we signed the contract before he left because he was the most thorough and knew exactly what we wanted. The guys that came out to do the install were great. Hard workers and very neat. They cleaned up perfectly and communicated everything they were doing with my husband. Cody came out to make sure everything was as expected. We had 2 patio covers done and one of them needed a change. Cody was honest and fair and our project came in a little less than the original contract. Without a doubt we made a great decision going with this contractor.

    This review is quite overdue - we had our patio replaced back in February and are beyond impressed…read morewith the results. Start to finish American Patio Masters was thorough, professional and always responsive to our questions and concerns. Cody was so helpful and knowledgeable - we had interviewed and gotten quotes from at least 10+ other companies and really felt like Cody was the master. And not only that, we never felt taken advantage of - the quote he provided us was extremely reasonable and fair. We have another patio in our backyard that we need replaced, and I am always telling my husband that we need to invite American Patio Masters back for a reno. Outstanding customer service - incredible building materials - the best crew. They need to be your first call.

    MTCO Aluminum Patio Covers - Patio

    MTCO Aluminum Patio Covers

    (31 reviews)

    Granada Hills

    We recently hired MTCO Aluminum Patio Covers (aka Aluminum Patio Covers by MTCO Construction) to…read moreinstall an insulated aluminum EliteWood patio cover at my parents' home in Valencia. The experience was outstanding from start to finish. After obtaining two other bids, it was clear that Jeff Owens was the right contractor for the job. His knowledge and professionalism were unmatched. Had we gone with the first contractor, we would have ended up with a non-insulated cover that couldn't be walked on--creating major problems (and added costs) down the line when it came time to repaint the second story of the house. Thanks to Jeff's guidance, we avoided that entirely with an insulated cover. As homeowners without construction expertise, we rely heavily on the integrity and guidance of our contractor. With Jeff, we felt completely at ease--he handled every detail with care and respected the trust we placed in him. His crew was punctual, courteous, hardworking, and kept the backyard clean. Jeff personally oversaw the entire project. He made thoughtful recommendations that others missed, potentially saving us from future surprises and costly change orders. Everything he said he would do--he did, and more. He even met our timeline and had the cover installed before the 4th of July, just as he promised. Any time I had a question, Jeff answered his phone or returned the call within the hour. That kind of old-school work ethic and customer service is rare these days. This was one of the best home improvement experiences we've had since moving to the Santa Clarita Valley. If you're looking for a reliable, experienced professional for your patio cover or pergola project, I highly recommend Jeff and his team at MTCO. Also, aluminum EliteWood has the look of wood but far outlasts wood--my parents' old pergola was completely riddled with termites. Don't throw good money after bad with wood. I'm confident you'll be thrilled with the results of an EliteWood product. Feel free to DM me if you'd like to see our patio cover before making a decision.

    jeff is the best!…read more The main reason we chose jeff from other companies was his competitive pricing and expert knowledge. He was the only one that would place the footings on our paver patio. all other companies wanted to place the footings on the grass next to the patio. once the permit was approved, there was an added requirement of placing fire sprinklers on the patio cover! jeff worked with the city and a fire inspector to remove this nonsensical requirement which saved time and money. when it came time to place the footings, the pavers were removed carefully and set aside. once the footings were in place, you couldn't even tell they were removed. he and his helper also left our yard tidy and organized at the end of each day. overall, we couldn't be happier with how it all turned out. jeff was meticulous, reliable, and a true professional. highly recommend!

    So Cal Paver Stones & Landscape Ventura-LA

    So Cal Paver Stones & Landscape Ventura-LA

    (14 reviews)

    We had our backyard redone with pavers and it turned out awesome! Mike Miller is very knowledgeable…read moreand was very helpful and easy to work with. They were very fast and efficient, only took two days to complete. We previously had broken stamped concrete and this is so much nicer. I'm including before and after pictures. We highly recommended them if you need any work done.

    David, your response contains factual statements that are not accurate, and I have timestamped…read morecamera footage documenting the timeline. The installation did not take three days. The main installation began Monday and was essentially completed that same day. Two workers returned briefly Tuesday morning, after which you told me the project was finished and collected my final payment. You also previously told me that you returned Monday to check the work. I reviewed my camera footage and could find no evidence that you returned that day. Your statement that I "could not be bothered" is also false and insulting. I was working at my job. In fact, I interrupted a work meeting and went outside when I saw your crew accessing my underground sprinkler area. I hired you to manage this project and supervise your crew. I was not supposed to repeatedly leave my own job to supervise yours. As for your statement that I "expressed satisfaction at the final walkthrough," I took a quick look while I was between work meetings and, at first glance, the new pavers looked nice. That does not mean I accepted problems I had not yet had an opportunity to discover. You specifically gave me three days to inspect the completed work and report any problems. I reported the problems the very next day. What you also did not tell me when you collected my final payment was that you were about to leave for a week-long vacation. I learned that only after I contacted you about the problems I discovered. Your statement that every issue was addressed by your company is also not accurate. During the original installation, a sprinkler was damaged and my gardener repaired it. After you returned from vacation and moved the drain that had been installed in the wrong location, a second sprinkler line was damaged. I ultimately hired and paid my own sprinkler professional to repair that damage because, by that point, I no longer wanted you or your crew working on my property. There were also workmanship issues with the pavers, including the area around my custom-built catio, where the door was left jammed and unable to open properly, poorly cut pavers, and an area that was not flat or level. My backyard was left with sand everywhere, construction debris, dug-up grass and even the crew's lunch trash. I stand by my review and my description of my experience. I have photographs, messages and timestamped camera footage documenting both the condition of my property and the timeline described above.

    Under Cover Patios - contractors - Updated September 2026

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