So, look.... let's get really real... I'd been coming to this establishment since the G.W. Bush Era in the early 2000s. It's TIME to move on. They had their ups & downs, but within the past 4-ish years after improving, it started to decay. Cul-de-sac. Originally, the office folks have these super powers to remember your names, faces, had your phone numbers and appointments memorized. It was like WOW. At 1 point, there was a dentist there whom has a major attitude problem... so we worked around it by going to 1 specific dentist that was "the good dentist"... But, it was nearby where we worked, and was willing to take our insurance... which wasn't commonly taken back then... Well, times have changed and like EVERYWHERE practically takes the insurance. They're not open on Tuesday, or Saturdays... waiting room waits are horrendously LOOOOOOOOONG even tho' YOU HAVE AN APPOINTMENT, which can ALSO get canceled AS YOU ARE WAITING within the waiting room. We've had appointments that we'd showed up to, and the office was locked n closed, or the dentist never showed up. The management is AWFUL. Gone are the days of the staff w super powers of photographic memories like chiropractors. At some point during the Obama Era the quality started tanking. It was small things here and there. AT FIRST. When before they were gracious & magnanimous enough to allow us to get appointments so that everyone in the family (3 of us) could all have our appointment on the same days 1 after the other. They just flat out STOPPED bothering, even tho' they said it wasn't a problem. I personally had no major issues with the dentist I frequented, nor the dental assistants -just the staff at the desk were odd, or off. For whatever reason the dentist treated me just fine, but anyone else that ever came here had the worst stories, then it started to be my kid and my spouse. But, they would also start scheduling my spouse & kid together and not schedule me at all. At 1 point, I kept calling them last year and they'd insisted that they would "send you a card" as a reminder to book an appointment, which never came. So, by September I called, and they were like, don't worry, but they were too busy to talk, and told me they'd call back. They didn't. After a few times trying, by October they were like: Fine. But wouldn't give me an appointment UNTIL JANUARY or FEB the following year. Let's be frank, no one likes going there anymore, and the last few times I was there, I was THE ONLY PERSON THERE. NO one in the waiting room, and even after waiting FOREVER, there was also NO ONE IN THE BACK BEING WORKED ON, NOR COMING OUT. If they give you confusing information on a voicemail about an appointment, and you have the utter human common sense to call in and clarify the information on ur break at work, u will end up being STUCK on the phone the entire break, and STILL GET NOWHERE. No one will even call u back. (THEY ALSO NEVER EVEN SAY "SORRY".) My spouse has a string of frustrations with them ALL SPRING & ESPECIALLY THIS SUMMER, that after the flaming stressful, hair-pulling, mismanagement of the establishment, he walked into a local dentist down the street from our house, and was treated immediately for a cap that would NOT STOP FALLING OUT. Turns out, HE NEVER EVEN NEEDED THAT CAP AT ALL. Mind you, they insisted that CAP was so utterly necessary, and it was dire. Turns out, it wasn't that bad, and he only needed a filling. Oh, u think that's BAD??? Well, that cap had to be paid for OUT OF POCKET because insurance didn't pay it, and whenever it FELL OFF and needed a repair, THAT'S ANOTHER OUT OF POCKET EXPENSE for their screw-up. (We're very low income.) We're shopping for a new dental establishment now. They also rescheduled AGAIN and canceled this morning. The amount of common sense a reasonable normal human being has, is VERY LACKING here even for those whom OUGHT to be PROFESSIONAL. If you guys are on COCAINE YOU NEED TO GET HELP. THIS is typical behavior of coke-heads. read more

THE WORST DENTIST !!! I don't think they are dentists. Dr. Lin and Dr. Yin are "Extremely LAZY Asian Dentist" Always Late. They Leave early. They were not thorough at all. Don't be fooled. These Asians are Terrible Dentist. They really Suck. Careless. Unsanitary. Giving all Asians a bad name. WAAAAYY Over Priced for shitty work. They caused me pain and discomfort from day one. (3yrs) Teeth Cleanings are done in less than 3 minutes. Disorganized front desk. You will repeatedly hear "Ooooh, You be fine". "You be fine". YOU WILL NOT BE FINE ! Stay away from this place at the Hanover Mall, Randolph, and elsewhere. They will Unident your Face, Life and wallet. You will get nothing for your money except MISERY !!!! They should not be allowed to practice...! Shut them down "before" the Mall closes. Their rating minus 10 Stars read more

I was very happy when i started going here two years ago because the dentist and hygentist staff are friendly and attentive. I have always found the administrative staff to be abrasive. I recently showed up late for a cleaning because of traffic. I called first to let them know i was on my way and late for reasons beyond my control but when i arrived 10 minutes late to the empty waiting room the receptionist (who i spoke to on the phone) said i would have to reschedule - a month away? Really? I called and you didn't tell me not to come in. It was very unprofessional. I plan on switching to a new dentist immediately. read more

This place is horrible! My son has gone there the past 5 years, he is 6 now and his last appointment there was 2.5 months ago, they said no cavities and his teeth are fine. A couple nights ago my son shows me his swollen gums, turns out it's a cavity that is so bad he has an infection and he needs that tooth pulled. He had a few smaller cavities as well, only good thing is it's all baby teeth but I can't believe they didn't catch any of this and said everything looked great. We now have 4 visits with a new pediatric dentist to correct these issues. My advice, don't take your child here! read more

I was not seen until 45 minutes after my appointment. The staff did not let me know when I arrived that there was a delay. The dentist gave me so much Novocain that my tongue was numb but my lips and gums never got numb yet she proceeded to drill! When I politely requested the office to send my x-rays--(x-rays they had already billed my insurance for) by e-mail to another dentist. I was told they would charge $10 for this. Yes $10 to upload and send 4 jpg images! Its not like there was any printing or postage involved. The dentists, oral surgeon, and orthodontist that were there before were awesome but after my recent experiences I will never go there again. read more