I was a patient here for two years. At first, everything seemed great--friendly staff, convenient…read morelocation--but the actual care left a lot to be desired. From my very first visit, I was surprised at how little time the dentist spent with me. That only got worse over time. One filling turned into the most painful, drawn-out dental procedure I've ever had--and it wasn't even a complex one. I also raised concerns about teeth grinding and shifting, and was completely dismissed without any real discussion. I left that appointment feeling brushed off and unheard. Scheduling was another major issue. They couldn't accommodate a standard six-month cleaning schedule, booked me eight months out, and when I asked to be put on a cancellation list, they never followed up. Then they canceled on me two days before my appointment. At that point, I gave up. It's clear there are some kind and well-meaning people on staff, but my experience with the dentist and overall care was disappointing and, frankly, frustrating. I'm moving on to a new provider.

I have to downgrade from 5 to 3 this time. Because the front desk staff has a very underhanded…read moreattitude if you ask them ANY questions. I received a snide attitude I received the other day asking about the best time to come that might be better for parking than others. The woman at the desk's response was dismissive and outright disrespectful. Actual dental and hygienist team is still good. Clean house at your front desk, start anew.

I don't like the fact they don't pick up their phone I keep calling and then it tells us to press…read moretwo and then when I press two all of a sudden it's saying that this number is not invalid like y'all need to get y'all services together cuz how is anybody supposed to make an appointment if nobody is picking up the phone where the heck is the front desk attendant or whatever they are so fired her cuz she don't answer the phone lucky that even getting one star this service is awesome but when it comes to the attendant intern the phones and stuff like that they suck

DR. Gao is the best Dentist I've ever had. I for years, he gave me 5 implants, a bridge, caps all…read morecovered by Mass Healthcare. My teeth have never looked better and healthier. My insurance changed and I found another Dentist. Dr. Gave changed my life and I can now smile again. Thank you Dr. Gao, Alan H.

I came here about 2 or 3 times for a cleaning due to insurance changes while in grad school. Dr…read more Guzman is very friendly but unfortunately this place is a mess. The office is clean and welcoming. The receptionists do their best but I've had an hour wait time minimum each time and I couldn't afford for my time to keep being disrespected like that when I'm used to top service at my regular dental office. Additionally, the cleaning I received was not up to my standards. Thankfully my new insurance allows me to go back to my original dental office because this place is not it.

I have been visiting this place for 10+ years, the treatment and attention have been decent. As…read moretime went by, I changed employers, which offered me very basic health insurance. Since then the attention of this place changed drastically; From the point where they organized an appointment for me on a Saturday, which they confirmed the day before and when I arrived at the place it was closed. No one bothered to let me know that they were not working. But the most unpleasant experience was with this Dr. Guzman whom I admired. In one of the routine visits, I told her about a pimple or lump on the gum above a tooth, I showed her that that part was painful. Her response was, we can check it later, for now we are going to offer you the exchange of a crown for another tooth (which did not hurt and was still fine) for the price of $4000. Completely ignoring my state of health. I recently visited another local dentist and just by taking the x-rays, he identified the problem, he immediately informed me of what to do, the problem that caused it and the treatment he would use as well as the payment facilities. We have already started treatment, which makes me feel safe and calm, because this doctor shows interest in my health. Not in selling me a product.

Our whole family has always relied on Pondside Dental for many years because we find the quality of…read morecare to be excellent. Dr Thieu is such a good dentist and really helps you think through your dental issues and come up with the appropriate solution. I really trust him as a dentist. They put a heavy emphasis on prevention which is so key to good dental health and they really care about their patients. It is a truly neigborhood service, very unusual in today's corporate world.

I waited over six months to get an appointment and had high hopes, but was extremely disappointed…read morewith my cleaning. I didn't know whether the woman who cleaned my teeth was a hygienist or a dentist. If she wasn´t a dentist, then I never met a dentist, not even to give a quick look. The person who cleaned my teeth kept saying they were in such good shape, she didn't need to do much, and in fact, she didn´t do much. I was in and out very quickly and I felt as though I hadn´t had a cleaning. Will not return.

Extremely predatory scheduling tactics. They will do everything to keep you paying for more visits…read more Was mislead about when my next appointment was and was screwed out of my 6 month exam because the office staff mislead me about when my next appointment was and what my insurance was covering. They had me go in for an "emergency" that was not even an emergency, and waited until I was already finished with the appointment to tell me that taking a piece of food out of my tooth would count as my visit- leaving out the fact that I was scheduled for a regular checkup the following week. This is not the first time situations like this have happened and the woman who is the office manager has been extremely rude while smirking over these issues. After 5 years at a dentist office I really loved, I feel taken advantage of and screwed out of my regular checkup. Would not recommend this office. I want to be clear - The dental hygienist staff are amazing - they are not part of this bad review. And until this date, I had no negative interactions with this dentist office outside of the office manager making snotty comments such as "only people with money can afford to have teeth."

Over 5 years later, not one other dentist has supported the 6 fillings recommended by this practice…read moreat that time. They did acknowledge that the decision to drill and fill is somewhat subjective. However, once tooth structure is removed, then it is gone forever. Therefore, they take a more conservative approach. All that said, Dr. Gupta is excellent and if you need an implant I highly recommend him.

This office is well run, very modern, and has a wonderful front office and clinical staff. Dr…read more French does great work and coordinates care with you in a way that makes sense and respects your choices. The office is conveniently located and very accommodating to its patients.

From the owner: "Jamaica Plain Dental offers quality dental care in Jamaica Plain, MA with an emphasis on patient…read morecomfort. Our specialties include dental implants, cosmetic dentistry, Invisalign, tooth extractions, and bone grafting. We also offer specialty hygiene services and whitening. Visit our website to learn more about our dental services and call our office to schedule your next dental appointment."

I have been going to this Dental office for years. I've had several procedures done. Surgery by…read moreDr. Colon has been amazing. Excellent quality and care with patients. Several procedures by Dr.Badve Excellent care and professional service. All my procedures have been successful and very pleased with the work. Office staff is always pleasant. 5 stars Wilma

All 3 of my appointments over the last 2 years have been rescheduled by them at the last minute, so…read morethey don't seem very organized. Also, be wary of any additional products or services they try to sell you. They once recommended a night guard for me, which I naively agreed to without doing my own research. Getting the night guard through them cost me $600 out of pocket, and I later learned that you can buy night guards at CVS for $30.

Dr. O'Reilly sold the dental practice, called Pondside Dental, to Dr. John Tieu, but he still drops…read moreby to poke my teeth and make with the terrible/great Irish humor, bless his soul. I've been going here for years, and I've referred multiple friends. I would give them my firstborn, but they're probably happiest when I pay my bill on time. The care is top-notch and everybody who works here is gracious, friendly and kind. Chris is a wonderful hygienist, John Tieu is a wonderful dentist, and Joseph O'Reilly is a master at distracting patients with an odd cheek-jiggling motion and/or spicy conversation while he's doing something vile with syringes to your gums. Pondside is why, in my online dating profile, I list my amazing set of chompers as one of my key physical attributes. 9/16/16 Update: In February, Dr. O'Reilly wrote me the sweetest letter, informing me that he was retiring. It made me sad. I didn't know how to respond. What do you give to your retiring dentist, who made you just a pinch less anxious about going to the dentist, a pinch of happiness and jokes when you did, and a pinch less distrustful of any type of doctor at all, and over the course of decades, as you aged, was one of the doctors who made you trust the medical profession in a way you don't when you're a scared diabetic kid who gets jabbed too much? I don't think they make commemorative stuffed teeth to give retiring dentists. So instead, Dr. O'Reilly, I'm giving you this: an update to my 4-year-old review, to let you know that you are missed, and to say thank you so much for years of care and blather. I miss you, but I hope retirement suits you.

During my first trip to Pondside Dental I was pleasantly surprised. I actually didn't know much…read moreabout the place, but found out that they do great work and are very welcoming to new patients. I highly recommend them and plan to go to them for years to come!!! Both Dr. John and Kris were great!! Thanks a billion.

I had a couple of cleanings here, which were fine, until I suspected I had a problem with my teeth…read moreand I asked for the dentist to look at my teeth after the cleaning (previously, I had expected the dentist to stop by but he did not). I made the appointment, was made to wait for 2 hours because Dr. Recinos decided not to show up that morning; he finally looked at my teeth for about 2 seconds before telling me I needed a filling redone. I was then ushered out without a cleaning, and was told that I would have to make another appointment to get the cleaning done (I am assuming to get larger reimbursement from my insurance). I suspected incompetence, so I saw another dentist who told me I had no problems . . . it's actually been about 4 years since this happened, I've been seen by at least 3 other dentists none of whom have identified any problems, and my filling is still in and I have no new cavities. So, basically Dr. Recinos will tell you anything to drum up business.

I just returned from having a crown and as always I am so impressed and incredibly happy with there…read moreservicece. From the moment you book the appointment to the actual procedure all the way through, this dental office is superior in every way. And they have the most amazing from desk staff. Dr Townsend is an awesome dentist. A true master. Thank you guys. You truly are the best! Jeff Diaz

I just had my 6 month cleaning at B&G. As always it was a great visit, very efficient, very…read morepainless!, and everyone there is very friendly. Mary always cleans my teeth and I so very highly recommend her. Thank you B&G, my only dental choice since 1982, always a great experience. Bob Bower