I have a lot of dental issues, I've always had them all my life. I've dealt with many dentists,…read moreendodontists, and oral surgeons. I have had dental extractions performed by three highly renowned oral surgeons in three different cities: DC, San Francisco, and now Boston, and this is the first time of all those procedures that I was not in significant pain beyond two days afterward. Dr. Lucca is extraordinary. Not only does he have impeccable bedside manner but his kindness, grace, and compassion, especially during what was an emergency procedure for me were extraordinary. His surgical expertise is on another high level caliber entirely. I stopped taking pain medication on day two, and by day three I was in minimal pain. Given my past experiences, I was honestly so shocked that I scheduled a follow-up office visit just to make sure nothing had gone wrong because I *wasn't* in pain anymore. How oxymoronic is that? Dr. Lucca's precision that I could observe during my surgery (this was a local anesthesia surgery), his reassuring explanations, him answering my innumerable questions, and his calm demeanor completely changed what I expected from oral surgery. He truly made me feel at ease, reassured, and relaxed. For the first time ever, in that I can remember, I walked away from a dental extraction surgery experience feeling genuinely cared for instead of traumatized. That says everything. I cannot say enough wonderful things about the front office staff as well -- Raquel, Courtney, Bossie, and Hailee were all incredibly professional, caring, calming, and kind. I came into this office in intense pain with anxiety levels soaring higher than a kite, and every single person made me feel genuinely seen, heard, validated my feelings and pain, and made me feel cared for. That matters more than people realize, especially when you are facing oral surgery and already terrified. I am also seriously impressed by the office's technology and communication systems. You can text the office instead of calling, and they respond incredibly quickly, often within 15-30 minutes. As someone who dreads phone calls, that alone was amazing. I am never calling them again, it's only going to be all texts. Like how easy and amazing is that!!! I think all doctors' offices should employ this technology. It should become the standard in how we communicate with doctors instead of phone calls. Dr. Lucca's Oral Surgical practice truly has it all: an extraordinarily skilled surgeon (Dr. Lucca) paired with an exceptional support team. The follow-up care, attention to detail, compassion, professionalism, and surgical skill are simply unmatched. If you have dental anxiety, need an oral surgeon, or want meticulous, compassionate care from beginning to end, I cannot recommend Dr. Lucca and this practice highly enough. I genuinely do not have enough words to express how grateful and impressed I am. Thank you so much, Dr. Lucca (and Racquel, Hailee, Bossie, and Courtney!).

I just want to share my negative experience with this office and warn other possible clients. They…read moretold me that I have to pay upfront and that they bill my insurance afterwards and then I get reimbursed by the insurance. The consultation was billed to my dental insurance and I received a reimbursement (without the co-payment amount). Next I had to get a procedure. I was told the same thing. First I pay upfront, then they bill my health insurance, which will reimburse me. Yes, they may have said they are out of network but they did not tell me to call my insurance first to approve the procedure. When time past by and I did not get the reimbursement I checked with my health insurance and the claim was denied because it was not pre-aproved. Shouldn't they have told me I should call my insurance ahead of the procedure? Don't they deal with insurance providers all the time and should know of the steps? Or were they concerned the claim was going to be rejected and they did not want my business to go somewhere else where it was covered? Hum.... They make you sign a lot of legal papers that they say explains everything. By the way, after the procedure the doctor did not fix my problem and told me I could go see another doctor.

Best dentist office anywhere. Yes, that's a bold statement but it's true…read more First, office is centrally located and easy to get to. Perfectly appointed office w/Zen-feeling inside. Puts you at easy right away. Next, staff is wonderful! Office manager Jason is warm, caring, knows his craft and keeps the office running like clock work! Hygienist Dina balances her sweet disposition with the most gentle touch. Dr. Bankhead is the best dentist I've ever had. He is a pleasure to see. I require frequent visits and actually look forward to going as I always feel better afterwards. I've never experienced any pain...almost fell asleep a few times on the chair. The service is obviously paramount for this office as is their I.T. relativity. Everything is automated and current. I get automated and personal reminders making it easy to remember appts. And their medical equipment is top notch and rivals any large company. I've been a customer for about 5 years and can only say great things about this business. This will be my my forever dental office...it should be yours as well! A+

I have been going to this practice for close to 20 years now…read more Dr. Bankhead is trustworthy and kind. I have always felt sure he knows what he is doing and has my best interests in mind. Jason, who runs the office, is the most efficient and thorough office manager I've met at any business. He always makes sure I know everything I need to (even tracking down info I might need to know from my insurance) before we have any procedure. He never lets me miss my appointments (and I am a notorious flake when it comes to that). We've been bringing our son since he was old enough to need cleanings, too. It's just one of those places you know you can trust.

The dentist still hasn't called me after I complained 3 days ago while I was at their office and…read morethey said they would have him call me!!! I just received my itemized bill and I was wrong they charged me 1754.00 not 1600.00 like I thought I think I might have to complain at the state level to get results they should be ashamed of themselves

I've been going to East Grove Family Dental for likely close to 15 years since i was a child…read more Everyone who i have dealt with who works here has always been kind and patient throughout the time i have gone here. I recently had a negative experience here that left me unwilling to come back and feeling almost purposely misled though it is quite possible this is not the original intention. I reached out as i had to have a tooth removed as it was pretty well shattered. I let them know upfront that i just started a new job and did not currently have any health insurance as i was not yet covered. I was told no worries just to come in and they would look at it. When i arrived i referenced the previous call and informed them that i did not have health insurance. i was there for under 10 minutes most of the time in the waiting room; while there the dentist briefly looked at my mouth seeing that the tooth was quite obviously shattered and then took a quick X-ray. I was handed the slip required to have it removed from a different practice at the front desk. When the conversation seemed to have ended i asked the woman at the desk if i owed them any thing, where as she responded with "Nope you're all set." I later received a bill from them weeks later. When i reached out to the office about the bill i had received i was responded to in a much more professional and polite manner; but of which can be summarized to: "well of course you have to pay, you came to a dentist office." I am well aware that as the consumer i am expected to pay for services when offered, however as it pertains to this experience i genuinely felt misled. Though i expected to pay when i first reached out to the company; at multiple points in our dealings it was reinforced that i was "all set" even when requesting information about what the cost would be. It is absolutely possible that this was simply a miscommunication however my requesting to pay my bill on the way out the door and being told i was "All set" cemented in my mind that this company valued me as a customer and they were looking out for me when i needed it. As previously stated with this not being the case it left me feeling quite the opposite. In this case i was the customer requesting information about what this transaction would cost making it clear i did not have insurance; and my concerns were brushed aside with full understanding that i would have to pay them despite the cost and was therefor not considered when it came down to what services to offer and was not informed of what this would cost me. It left me with the impression that the practice down the street that i have been coming to since i was a child was not concerned with the position i was in; and was equality impersonal enough to not inform me of what their services would cost me, even when openly asking to pay the bill while at the front desk. The ambiguous discussion of payment left me feeling mislead with the original impression that the company valued me; where as that same ambiguity left me unwilling to return to this company with the impression that they were not even concerned enough to answer my questions about billing even when standing directly in front of them.

You walk in to a welcoming office, wait for a few minutes, and Julia greets you in the waiting…read moreroom. She is kind, and a master in her work. She provides me with a routine cleaning and gives me advice on how to take better care of my teeth. Then Dr. Duka comes in and takes wonderful care of me, too. You don't have to be afraid of the dentist here, they will make sure you have great dental health and they'll take good care of you. Thank you for helping me look forward to the dentist!

I have been a customer for many years. My technician, Stacy is outstanding - gentle and thorough…read more The Doctors Duka are exceptional. Great care and bedside manner. Wonderful practice!

Let me begin with the positives: The dentist who saw my son was professional and the individuals we…read morespoke with in the office seemed kind. We were late to our appointment and they were very understanding. My concerns: They strongly suggested my son get teeth sealants. I was told that day that our insurance covered the procedure. Prior to our visit, I provided all my insurance, as is required at every dental office I have used. My son's sealants were done in December 2024. I received a call in March 2025 indicating that my insurance wasn't accepting the claim. Well, the office used an incorrect number to submit the claim. I provided the correct information, again. Long story short, after being told my insurance was not getting back to them (this was not true)I had to call my insurance myself; a representative from my insurance company called them directly, while I was one the other line, to tell them that they had not submitted a claim for the procedure correctly, and the information I had provided, more than once, was correct. Smile Ave Dental had my insurance on file prior to our appointment. At no point did the office inform me that they were out-of-network and used budget balancing. In other words, they charge for what the insurance doesn't cover. They never shared that information with me, and I specifically asked if they accepted our insurance. Several calls later and back and forth with their office and claims department, it's April 2025, and they just submitted the claim again and they still can't tell me what I may owe for that procedure. They seem like nice people. I don't believe this was malicious; I certainly hope not, but we won't be going back.

This dental practice has to be the worst! Made an appointment for a chipped tooth. Was in the…read morechair for all of 3 minutes to be told I had to schedule another appointment to have it repaired. The chip was very minor. I was told it would only need to be sanded. Made appointment to return , arrived and I was short 55$ out of pocket after my dental insurance and was told I would have to make another appointment when I had the money in full. I will not be returning , consumer beware! Shady place for 55$.

Dr.Pradhan is a genius with children. My two oldest children had a terrible experience prior to…read morecoming to Dr. Pradhan which left them terrified. Dr. pradhen has fixed all that. They are never scared and happy to see him. The staff is always friendly. They alway provide iPads and tv shows for great distraction. The office is spotlessly clean all the time. You should bring your children here ! This is a wonderful dentist ! I can't say enough positive things about this wonderful family run business. Do not be scared by bad reviews. People use this method of bad reviews all the time for selfish reasons. It's the new weapon of choice when someone is unhappy for selfish reasons. I can't say enough about this office. Go and see for yourself. We love them !

It took me a while to be able to write this review. Mainly because till this day I'm shocked it…read moreeven happened. Back when my family and I moved to the south shore we began searching for the best dentist for our children. We stumbled upon this place and thought it looked great so me made an appointment. On the day of the visit everything was fine , I checked my daughter in while my husband waited in the waiting room. My daughter has always had issues with her teeth , cavities, weak gums ext . As the dentist was examining my daughters teeth he began shaking his head and sucking his teeth. That's when the criticizing began . He began to judge me as a parent and as a mother. "You need to be stronger with her" " A mother is always on top of her children" "Be a better parent this is not the way to do it" " if you eat less sweets you will even look better" all this to me and my then 8 year old. I was so heart broken and devastated that I trusted this doctor to help me with my daughters issue and instead he chose to judge me and criticize my parenting skills. I never took my babies back. I did find a great dentist in Norwood where we later found out my daughter had Enamel hypoplasia. It makes children's enamel very soft and prone to damage! I hope people see this and think twice before paying this place a visit!

I went for a cleaning. Left with whiter teeth. Both doctors are fabulous. The doctors do all the…read morework, that's why my teeth were so clean when I left. Unfortunately for me, I had to get 4 fillings. I am deathly afraid of needles, but it was so easy. They use the most modern techniques and I reaped the benefits. When I have kids they will go here. When I got my cleaning done, there was a couple giving the practice a hard time, and they were handled with class. These guys go by the book and look out for their patients.

Money hungry DENTAL Practice! They want MORE MORE MORE Money…read moreit's never enough!!!!!! They act so serials they pick your pockets! My mom has paid them over 19k for DENTURES! They have nickeled n dimes her for years! Yes they are kind,sweet too your face! Because they are sticking their hands in your pockets!!!! EVERY TIME you walk in their door they want MORE MONEY! MORE MONEY !!!!!!!! They cancel your appointments without any notice! You may be outta state outta town you rush back for your so called appointment ~then sorry it wasn't today! How much do you normally pay for DENTURES!!!!! Isn't between 17k n 19k a little expensive! This is the truth The Whole TRUTH! The ARE STICKING it YOU METHE ELDERLY Aren't you TIRED IF BEING TAKEN ADVANTAGE OF! Think about it you are told too trust you DR a DENTIST is a DOCTOR CORRECT! So why are the pocketing so much money for a set of DENTURES,NOT IMPLANTS ,DENTURES!!!!!! Also how many impressions do they bad? How many years does this take? Don't you think 6 years is enough!!! Shouldn't I have teeth by NOW~! Seriously!!!!!!!! Is there someone in the office over charging? This is Crazy!!!!!! I am contacting channel 9 Kuhn 8 NEWs!!!!!! Please I am only telling you this because money is something a worked hard for all my life they act so happy as they are sticking their hands in your wallet,purse,pocket!!!!!

Went for two extractions this morning went fine but imagine my shock when I had to pay out of…read morepocket $830 for two teeth to extracted took them literally 5 minutes good work if you can get it I guess

I visited 508 dentist for a dental implant consultation after being informed by their staff that…read morethis service would be provided at no cost. Based on this assurance, I proceeded with the appointment under the impression that there would be no associated charges after checking with them three times. 1. I called his office and was confirmed "The consultation is free." 2. When I was at his office, I was asked to provide my insurance information. I asked why since I was there only for a consultation. I was told, "It's for the purpose of the cost estimation." 3. The doctor asked me to do an x-ray during the visit, and I asked his assistant, "I didn't have to pay for this right?", and she said, "No." However, I was informed by my insurance company that he filled a claim for both the consultation and the x-ray. My insurance only covers the consultation but not the x-ray. I've checked with them step by step and was shocked by their unethical behavior. As a patient, I don't know what to do to avoid unexpected expenses in the future. Asking doctors and their staff to write down everything they say?????