I needed a lab coat, and since I am not in the medical or scientific industry I had no idea where…read moreto find one locally. After a quick search online, I realized this store is right in Watertown Square and I have passed it countless times... until yesterday! They are SO NICE: I was greeted by a man and woman when I entered, I said I had looked online to see what they had and wrote down the stock numbers of those I was interested in. You would have thought I was purchasing 1000 items by how helpful they were because they both jumped on it: he checked their computer, she went through the rack looking at each stock number. I found what I was looking for (only $23, but I still received the Rock Star treatment) and thanked them for their help with my small (but important) purchase. I love nice people at a great little business, and they have been here for 23 or 24 years. If you need uniforms, go in and see them (and from what the other reviews say, they will order what you need if they don't have it)!

Great selection, sizes from XS-5X! Super sweet and helpful staff! All the necessities:)read more

The products and customer service here are excellent! The owner and his son who run the store are…read morevery kind and helpful. If you need uniforms, luggage, or even scarves, and are in the Newton/Waltham area, definitely check this store out.

Limited selection, and not a lot of replenishment in stock, (all of that under the scrubs category)…read morebut they are really nice and really helpful. The prices are VERY reasonable. Especially given they are name brand.

Store itself is expensive but they do sell good products. I typically buy online but have…read morepurchased from the Saugus store when I needed something quickly. Website has great sales!

So I am in love with the shorts and pants sold by 5.11. Functional, crafted well with long lasting…read morematerials t a relatively decent price is always a win for me., I'm one of those guys that carries all my stuff with me so having extra pockets is always a bonus. So normally, I shop online, but 5.11 has opened retail locations antionwide. On this recent trip I needed a light jacket since I did not realize the weather was going to be a bit too cool for my Florida blood. I happened to run across this location on my travels and decided to make a quick stop. Store layout is like most with everything sorted by type of product and gender so it made it easy for me to find what I was looking for. Since it isn't fall or winter yet the selection was a little lighter, but that was to be expected. Found what I wanted within 10 minutes, was able to test fit the jacket and was happy with it. The only thing I have to ding the retail store for is that they do not accept or honor online coupons or deals, which is not consumer friendly. If I wasn't prepped for time I would have purchased this online. Either way, I was happy with the experience. As a side note, if you need a potty break, no public restrooms here! But if you are in need of some tactical style gear or just something comfrotable that will last, this is a great place to shop.

Asked staff lady (black, bleached hair, glasses) if they carried the short-sleeve Dickies…read morecoveralls. She said she doubts it, juuuust as I look over her shoulder to see a whole rack of them on the left back wall of the store. They carry mainly large sizes in stock, with the Med R & Med Tall the onky two smaller sizes left. I was just disappointed with the absolute lack of effort on this lady's part. She had no idea what she had in the small shop. 50% of the stock is scrubs, but she didn't even bother to check to see if they carried any other item. Just looked around and shrugged. She barely even seemed present. Completely zoned out and leaning against a shelf. She did greet me as I came in, I'll give her that much.

Horrible company! Place an order to ship NDA and 5 days later I asked for an update and was told…read morelet me check with the vendor... Um no you should have checked with the vendor 5 days ago. Next email seconds later I asked for a refund and they told me sorry can't but will ship with a return label. So they just want me to lose the $70 next day shipping charge even though they just confirmed that nothing has shipped yet. They are horrible for customer service. I am a small business owner and customer are EVERYTHING! Such a shame companies start growing and can't see this. Let alone its just common respect to not treat people such a way. If the product had already shipped yes I understand that when I return I would lose my shipping money. BUT nothing has shipped yet! Thanks fellow American!

I bought a pair of breach composite boots 6", overall has been a fantastic pair of boots, however…read morenow I've come to needing new tread, which are worn, and suddenly and completely separated from the boot, now the separation would be an easy enough repair, however with the tread being worn, it makes sense to replace that part, which would gain significant more usage on the boots, however when calling customer service, I was told I had to figure it out myself, so I additionally submitted for contact on their website, and have been ghosted so far. Which is sad because I've been a huge advocate of these boots over the years, and have worked at several hospitals throughout CO, and recommend them to police, fire, EMS, and security. Clearly they just want me to drop a couple hundred bucks on a new pair, when the fix for my current pair would be extremely cheap in comparison.

WORST customer service EVER…read more I ordered a pair of gloves from Blauer.com on 11/28/24. I received them around 12/7 but they were a size too small. I emailed them (the first time) on 12/7 to request an exchange for a size larger, to which they did not respond. I emailed them a second time on 12/16 and again, the third and final time, on 12/31. They did not respond to a SINGLE (politely worded) email I sent them. Finally, I called my bank and had them initiate a chargeback. NOW I got their attention and they finally replied to my emails. If a (first time) customer has to have their bank yank the money back from a merchant in order to get their attention, then said merchant DOES NOT deserve their business and they don't deserve yours either. But, it's your money so -- by all means -- feel free to take your chances with them; I wish you luck. That said, they have my lowest rating as I have NEVER been forced into a chargeback in order to get a merchant's attention. You've been warned.

Called here to try and check in on vests but they are not really that helpful and restrict sales to…read morelaw enforcement. Plus they are owned by Safariland and carry limited in store stock. Skip this place and go to AAA Police supply in Dedham.

Excellent place to buy items. Always helpful and willing to ship items in a reasonable time frame…read more The merchandise selection is impressive, and the prices are affordable.

This place is the absolute real deal when it comes to law enforcement gear. Not only are they a…read morefamily run business, they are helpful and have a solid inventory. Riley and his family set me up with body armor and plates and helped answer every question I had in regard to best selection, how to wear etc. Plus they are quick to get back to you and no question was a bother to them. This place is mostly online but they do let you pickup curbside and they are very easy to work with and a nice family. I would highly recommend this place for anything law enforcement gear related! Awesome place and prices are fair as well.

We needed a Glock .45 cal replica "blue gun" ASAP for use in a demonstration in front of a jury in…read morea murder trial. Finding one in stock proved to be challenging. I called AAA Police Supply after finding them online as showing to carry what we needed. I called them, and did NOT get a phone tree but immediately got a human on the line!! The person who helped me was friendly and physically checked that they had the item in stock. I ordered it and they made sure it got shipped out that day. It arrived with time to spare for the trial. Great old fashioned customer service.

Out of business. Went to the store today and there was a sign on the door and it was gutted.read more

Was told by an employee they're closed at 7pm on a Wednesday while she smoked a cigarette in my…read moreface. The hours of business are 8pm closing almost every day of the week on yelp. Every time I come to this location it seems like they just make their own hours. just about ready to give up on this place.

Wonderful, warm and caring. They make you put in the work to improve and resolve the issues that…read moresent you there. Highly recommend.

no uniforms! great…read morefor home medical equipment needs, but they no longer offer uniforms for healthcare professionals.