There are multiple suppliers for breast pumps through insurance -- don't use CMS. Know that they won't help you if there are issues with your order. First, my pump was back ordered so took almost a week to ship. They sent me the wrong pump (said I specified that one based on handwritten notes.) Pump ended up being defective (had scratches on the case and tear in rubber casing where the tubes connected.) CMS refused to exchange it because I opened the box -- how would I know anything was wrong otherwise? -- and told me to call the manufacturer. None of which gets me the pump that I originally wanted and added a lot of stress for a new mom. Also, they charge $10 for shipping which the other pump suppliers DO NOT. I ordered from them thinking that going local was better -- but wish I had just ordered from an out of town supplier that may have actually helped me. Buyer beware. read more

Thank you, Cambridge Medical Supply! Ordering an electric breast pump online was super-easy, and painless! I assumed there would be back-and-forth to order and confirm. Nope. I ordered my breast pump on mo bday at 1 pm, and received the pump on Tuesday early evening. Really. I am appreciative of how you made the entire process so simple and accessible. Thank ylu! read more

My OBGYN team at Tufts wrote me a prescription for a breast pump last week, and sent me home with a business card for Cambridge Medical Supply. Before I could get around to calling them, they called me asking for some additional information so they could process things for me! I love that quick service and prompt attention, especially since, as a first-time mom, I have virtually no idea what I'm doing when it comes to choosing a breast pump. I called them back and they suggested I contact my insurance, just to make sure the model they'd planned to send was covered. Thanks Obama! Turns out, my insurance company is willing to cover quite a bit of breast pump, so after some searching on Amazon and their website, I was actually able to pick a model with more bells and whistles. I called back, and the woman I spoke with both times helped get things settled. I paid $8 for shipping, since I live pretty far outside the city and had no intention of going to pick the thing up! This was yesterday at about 4 PM. So, this morning at 10 AM, I was pleasantly surprised when UPS knocked on my door with the breast pump in hand! I'm not due for awhile, but this is one of those things you don't want to have to worry about after the baby comes- everyone tells you to order it early and just have it waiting. Funny thing, when it came to who to order a breast pump from, I realized I had a lot of choices. There are a TON of companies who will work with your insurance to get this done for you, which is awesome, but sometimes too many choices just confuses the issue! I'm glad my team at Tufts handed me the card for Cambridge Medical Supply, as that made the process a lot easier. read more

I rented the hospital grade medala symphony from them while I was still in the hospital with my 3rd... they faxed the prescription from the hospital and the pump was at my house before I even got home. I'm coming up on the end of my rental and will trade it in for a standard at-home pump. Everything with them has gone smoothly- they answered all my questions prior to giving birth and made my options very clear. I appreciate their speediness in the delivery and the ease of the whole process as a whole. Update: I called to confirm my return date and she informed me it was in a few days but the pump I was hoping to trade it in for was out of stock til the following week- she told me she would put one aside for me and call when they came in, in the meantime hold on to the rental at no additional charge. All I need to do is go in and swap it out, no additional prescription or anything else needed. Very pleased I get a few extra days with my hospital grade pump and know that when I return it I will be getting the pump I wanted read more

Spend your money elsewhere. Their products are ridiculously overpriced. Customer service is also horrible. Had a situation where I was told by my provider a piece of equipment was fully covered but I found out it fell under my deductible. Instead of even attempting to fake sympathize with a pregnant woman who is already emotional I was told 'well that was your responsibility to know that' and 'that's money you were going to spend on another company anyway'. True, I would spend it on my actual medical bills when I deliver my baby and not a useless piece of elastic. I wouldn't care if I was just spoken to with respect and compassion rather than being met with such hostility. read more

Below is an email I wrote the owner a couple of weeks ago. I never received a response and therefore I have no other option but to share my experience in yelp. I am writing regards to a Breast Pump rental that began on 12/12/2013 after the birth of our twin boys. To my surprise I found a charge on my credit card statement for $60 this month. I asked my wife about it and she said she canceled the order in January, 2014 but never received a return slip as promised by your company. One thing led to another and here we are almost a year later to find we did not return the pump and have been paying every month unknown to the both of us. The pump was placed in closet and never to be thought of again. My wife called this morning to explain the situation and was met with no understanding from the staff at your company even after she admitted to being partially at fault. The operator told her there was no record of the cancellation. To verify everything that happened I called again in the afternoon to a different operator who said that she was not the person that spoke with my wife but was familiar with the story. In fact she said, "We all know the story sir". I found this to be rather rude but I continued to be polite as possible. I requested that the operator look at the records to see if there was indeed a request made. She placed me on hold and a few minutes later she told me that the UPS request records only go back six months. She then proceeded to tell my they do over 20 requests per day and the records only go back 6 months. She also pointed out that most people call back after a few days if no UPS return form is received. I did not find any of these statements to be useful to the situation and I am concerned about your business practices. The entire time we have been renting this equipment we never once received a bill of any kind. Neither by mail or the internet, I had no idea that I was being charged for this equipment and did not notice any of the charges on my credit card statement until Monday, December 15, 2014. You already have my money so this email is strictly for informational purposes only in hopes that your company does not hurt others in the future. $600 is a significant amount of money for my family and it will have a lasting effect on our household. Any response would be greatly appreciated. read more

They sent me a different pump saying the one I wanted was not in stock without even notifying me. So now I have to send back the one I don't want with $20 shipping fee. I asked nicely why did I have to cover the cost when I was clearly not at fault. They gave me their best offer to bring the shipping down to $10. Now I have to wait for them to ship me the mailing label, send the pump back to them, only then they will ship out the right one I ordered. Please shop elsewhere and save yourself from dealing with the hassle and stress of not having a pump on time. read more

I was really happy to have been able to get a breast pump on a Sunday morning prior to going away but when I returned the pump, I complained about the "let down" feature not working so it was a slow process to get the milk out. The person that answered the phone simply said I should have complained earlier. This was disappointing. They would have been willing to spend $ to overnight a new machine to me which is great but would have been helpful to know this in advance. "Thank you for paying us $70 to use this machine and by the way if you have any problems give us a call, no need to come to our store". My takeaway is that they are willing to give money towards shipping costs but not to reimburse their customers for the inconvenience of having a defective product. read more

Cambridge Medical Supply is incredibly helpful and committed to meeting customer needs. Their customer service team is capable, compassionate and creative. I had issues with my breast pump after having it for two months. The manufacturer covered a full replacement, but they were out of stick and it took several days to arrive- leaving me no way to pump and sufficiently feed my baby. Cambridge Medical Supply offered a creative solution; they gave me a new pump and I agreed to give them the pump from the manufacturer web it arrived. As if this wasn't generous enough, Megan G. Saw that we lives in the same town and offered to bring the pump home to make it easier. As a new mom, I was nearly in tears. Cambridge Medical Supply could not have been more helpful or generous!!! Thank you Megan! read more