Hands down the best car rental operation I've ever been to and certainly the best in the area…read more Attentive, friendly staff; good selection of cars; good prices; easy pick up and drop off.

This place is charging extra even though I called in for extensions they charge me late fee and…read morecharged for 1.5 week time I had the rental car but got charged 3 weeks and the person over the phone can't even explain it , photo shows how much they charged me for 9 days previous charges were paid this in only 9 days charge

Saw Matthew juggling multiple customers alone but he managed to get me pretty quickly. He's a…read morerockstar. Return my car here this next day checked everything got me out literally under a minute! Definitely going to ask for Matt for my next rental!

Gabriel provided excellent customer service, he was able to turn around my negative experience when…read morereturning the vehicle. He was able to explain and listen, offering a solution with a great attitude. He wanted to ensure I was a returning customer.

The Palo Alto Budget Car rental office was pleasant and clean…read more Ben helped me get the exact car that I requested. He was very courteous, kind and helpful. A rarity these days, I must say! The transaction was quick and I would definitely return to this office again.

Horrible. Had a…read morepick up at 4 PM (why do they allow us to pick up at the time of closing if they're not gonna be there?????), called to say I would be 3 minutes late for pickup, and the representative said it was ok and took my confirmation number, hung up on me, and when I got to the center at 4:03 pm, no one was there. Don't tell me it's okay to come at 4:03 pm and then not be there.

My experience with the manager Julian was great and he was very helpful! I came close to closing…read morebut he still helped me out and was patient with the whole process. Very knowledgeable of the website's reservation/booking logistics. Will definitely rent a car here again if he's at the desk! The car and everything was great too.

I cancelled a car reservation at Hertz over 2 months in advance and they charged me $100. What the…read morehell. Goodbye Hertz

Process and transaction was super easy and fast. I was able to use the enterprise app to reserve a…read morecar and thankfully they had a car available for me! Both Matthew and Khanh were super helpful and A+ for customer service! I would definitely use this branch again in the future and I love the pickup and drop off service they provide!

This Mountain View location is one of my favorite. From the very great management team that is…read morewilling to go above and beyond to help the customer.I cannot say enough great things about this location. So If you are a Mountain View/ Los Altos , Palo Alto or even Menlo Park resident, this location services all these tri cities. So whenever you need a rental car be sure to reach out to this team!!

After many rentals in various Hertz locations, we were lucky to stumble upon someone super helpful…read moreat the Toyota dealership in Palo Alto. We rent cars frequently, finding someone helpful is crucial. Simone has made all of the difference and has handled many rentals for both us and friends we've referred. Her service, empathy, knowledge and people skills make a difference. There are Hertz locations worldwide. As we all know by now, it's often not the brand, but the clerks who appear to process your order that can make or break the experience of renting a car. It's been a great treat to have found an excellent clerk right here in our own neighborhood. If you need a rental, go to Toyota's Hertz branch in Palo Alto, and if you're lucky, you'll get Simone! Thanks, Simone, for making the process of renting cars a breeze!

My insurance set everything up with them. When I got there they gave me the wrong vehicle and said…read morethey would provide the correct one the next day. Never happened. They never give back the deposit either. Next time I'll request Enterprise, they have great service. Hertz truly disappointing.

This company is a one-stop service! The service is in place. You can sell cars and car rental …read more.. and other services. Customer service attitude is also very friendly and very professional, repair shop master also very patient told me the car status. Recommend everyone to this Auto Force, can speak Chinese！ 这家公司是一条龙服务！服务的非常到位。可以卖车买车和租车...等服务。客服的态度也很亲切又很专业，维修车间的师傅也很耐心的告诉我的车子状况。 推荐大家到这Auto Force,在美帝可以说中文。 走时还送了我一份小礼物呢(^^)

Rented the Bmw i8 and it was amazing. The car ran perfectly fine and the owner was easy to work…read morewith. Only thing I had to do was detail/wash the car as it was dusty when I got it. Other than that, seamless and awesome experience.

Very bad waste of time tonight when I went to pick up a BMW that I wasn't told that a foreign…read moresomething dollar deposit that was required in order to rent it and I waited around for the other RENT renting person that rented the car before me to bring back the car and then they brought it back to the wrong location and I'm told 30 minutes and it turned out to be like close to an hour or more that I waited for no reason so I won't be coming back to this location it was very disappointing

I needed a vehicle for the day as mine was in the shop. My online search showed me a different…read morerental company that was a half mile from my house so I started there. That ended up being a bad experience, which led me back to an online search where I found this Enterprise 1 mile away. I called the national number and was quickly connected to a human. That representative was able to confirm the vehicles were available at this location and I was able to make a reservation with ease. Upon arriving, I was promptly greeted and told that the rep would be right with me as they were helping another customer. As soon as it was my turn, the rep thanked me for being patient and quickly and professionally helped me out. The following day I returned the vehicle and was helped out by a different rep. As I was waiting for my turn, this rep was on the phone reassuring a potential customer who apparently had an injury I was otherwise not feeling very well and had concerns about their reservation. The rep was patient, empathetic, and reassured the customer several times. As soon as it was my turn, the rep took care of me promptly and professionally, with a friendly smile and good personality. A shout out to the entire team and management as this reflects a healthy culture. They shout out to Immanuel who checked in when I got there and Salvador who helped me when I returned the vehicle. I will definitely be coming back here next time I need a rental vehicle.

Steve's got some cars sitting around next to Meissner Automotive and would be happy to loan you one…read morefor a lot less than the national chains. How can he do this? Overhead is low- this is a small, local business. He's very friendly, professional, and allows after-hours returns. If I have to rent a car in the South Bay again, I'm calling Acar! By the way, reviews for Meissner Automotive are great, so if they can fit you in, you can have a rental right next door for the time it takes to repair your car. That's synergy, folks!

Steve is a great guy. I rented a car from him for 10 days while my car was in the shop, and his…read morebusiness practices and customer service skills are some of the best. However, I have a huge problem with the fleet of cars he has. 1. The fleet is quite frankly, very old and outdated. I was offered two cars by Steve. The first one and the one I stuck with was a 2000 Toyota Camry, pretty close to base model. It had just a hair under 200,000 miles, and I believe every exterior panel had some damage to it. The headlights were hazed up. The check engine light was on. The height adjustment knob for the drivers seat was broken, and so the seat was stuck in a position slightly lower than what I was comfortable with. The windshield wipers made annoying noise when running. The brakes squeaked and felt rough when coming to a stop. The AC made a horrible noise whenever turned on (thank god it's November). I was also offered what appeared to be a 1999 Toyota Corolla. Literally the only automatic/power feature offered on the car was an automatic transmission. Everything else was manual or crank. Now I'm all for a cheap econo car when I'm just trying to get a cheap rental, but at the least, I would've expected something from 2004 or newer and not as beat up. The only nice thing about the Camry I rented is that it started up and drove without problems. But beyond that, I did not enjoy driving the Camry at all. I honestly don't know if he was giving me the cheapest cars he had because I'm 18, or if his entire fleet is like that. But I was disappointed that I paid for a car that was in worse condition than my own. The only thing Steve has going for versus other places is price. He is pretty significantly cheaper than Enterprise and Hertz. There's no underage fees, and no security hold on your credit card. For 5 days, it was about $160 to rent the shitbox Camry. Compare that to the almost $560 it cost to rent a Toyota Venza for a week with Flightcar (including the security hold), and it seems like a huge bargain. But then again, the Venza I rented was a lot bigger, nicer, smoother, and had very few problems. And if I'm paying to drive a car that isn't mine, I'll pay extra for the car that's newer and has less issues.