Let me start by saying that I could move into the Joneses and hang out there for the better part of…read morea year and be totally happy. The space and curation itself is THAT awesome and comfy. You'll be inspired to switch up your whole decor aesthetic after just one visit! A friend recommended we check them out when we moved into a new house and our beloved couch that we'd literally had for decades... like while we were just dating... was not working in our new space. We needed a custom size and wanted the L shape to create a scenario where our family of four could curl up together and make key memories before the kids head off to college in a few years. We had never designed a couch before but definitely had some thoughts and ideas. The staff were there for it and vibed with us on it over multiple visits, calls, and emails. It was a BIG step for us and they held our hands the whole way. We must have sat on every couch there over the course of 3 visits and in the end, designed with them the PERFECT couch. Everyone was completely lovely. But here's where it gets really good. My husband wanted a low, deep, lounge style but I felt like I needed a little more stucture so we combined the styles of two couches, keeping it low and loungey but adding a second row of cushions so you or a guest can choose if you want to be laid back or more upright. It's the best of wboth worlds and completely flexible for older guests who would be swallowed up in a couch this deep. It's gorgeous... we sat down with them (on that couch!) and plotted it all out, with the L facing the right way in our house to make sense and bring the space to life. Mady hand-sketched it all up right then and there. The delivery team was so nice and lovingly unpacked the whole thing and were so sweet when I had a major brain fog moment and freaked out that they had made a mistake and designed the L facing the WRONG WAY! In quite a panic, I called the shop and reached Noa, who calmly dealt with my extreme freak out. The delivery team patiently waited for the whole thing and consoled me as I shed a few tears. Noa offered to come take a look at it IN MY HOME to assess the situation. A few days later, I'm walking through my home with them (Noa and her mom, the owner!) and we are all chatting about how it actually looks awesome in the orientation that it's in. I still had sworn that I didn't design it that way but agreed that it actually felt like I should have. They were calm, poised, creative, open, and completely invested in making sure their handmade piece felt perfect in my space. They were not aggressive nor accusatory... just there to see how best to resolve the issue, knowing that it was a custom-built piece. And they were lovely humans as well. We talked about art and design, building a business from the ground up, and the challenges with keeping a small business afloat during economic downturns and worldwide pandemics. Months later, I realized that no one made any mistakes and we actually designed it just like this, and it's been my absolute favorite thing in my home ever since. I think about this experience often, and I'm so grateful for their graceful reaction and approach. The couch itself is a standout in the space and sets the tone for the rest of our decor. It's comfortable beyond belief. It's easy to maintain, has held its shape for years now, and is easy to clean. We got it in a cream fabric, so that was a worry, but they taught us how to care for it easily! Not only does it hold our whole family, but a lot more people when the kids have friends over. It has helped shape not only our space from a design perspective but in how we interact within the space and with each other. And we get so many compliments on it. The quality and craftsmanship are unmatched. We couldn't be happier. THANK YOU! But what really stands out is that in this age of faster, cheaper, AI, and automation, this company is a family business of artisans that care deeply for the products they craft and the impact on their customers and clients. They want you to love the pieces you bring home, and they care to work with you until you do. They love art and design, so definitely take their suggestions!! Their pieces show that love and care and offer you a heightened level of quality and comfort. They are well worth the price, and I hope that you will pop your head in the shop and judge for yourself. You may just bring home a new piece that feels like an extension of your own family. You won't regret it!! I recommend them to all my friends and anyone looking for new furniture. They are the BEST!

My experience buying a couch at Joneses LA was amazing. The staff was super helpful, they have a…read moregreat showroom to help get you an idea of the couch you want, they were careful to get my order correct, it was delivered earlier than anticipated, and it showed up exactly as I ordered it. It was a great buying experience and I highly recommend.

I had promised Id be back here again when I had a chance. I stopped here again for more furniture…read moreto decorate my home and all. They deliver too for a good price. I paid a hefty one since I live so far away from here, but it was worth it. Nice sales people here. Nice staff and wonderful home decorations and furniture. Its good to visit again.

This is one of my go to locations. The staff are amazing, store is well kept and organized and of…read morecourse no matter the occasion I can always find something here whether I'm looking for something in particular or not! Parking is always easy breezy in their lot.

Such a gorgeous store. I have always loved her shop in Manhattan Beach, and this newer location is…read morea gem in West Hollywood. Full of fabulous products and art pieces for finishing touches in your home. The owner, Lauren, has great taste and she's done such a good job of curating new products, gift items, pieces made by local artists, vintage - I can't say enough good things - it's one of my favorite shops in LA!

Amazing selection of unique items, new and vintage. An inventory unlike anywhere in LA.read more

An absolutely wonderful store with a great selection of thoughtfully curated pieces. The stock…read morerotates quickly making it well worth repeat visits. I know we'll keep coming back.

Great experience! Very communicative and easy to work with. Will definitely use again.read more

5 stars!! A+++++ What can I say, Cole is absolutely AMAZING!…read moreMR. FABULOUS! Pay attention RH Corporate. He's a star. Let's put it this way. I live in Newport Beach 2 miles from the huge new RH location, and I CHOSE to drive all the way to to West Hollywood/beverly hills in a horrible traffic grid of a combination of 3.5 hours round trip JUST AND ONLY to work with Cole! He did not ask me to I chose to on my own. I was looking for an item that didn't exist in the Newport location, so I called this one... I was directed to speak to Cole. I had a dilemma with an item that I desperately wanted, and I was forcing myself to get out of convenience. I shop fast! Cole who had never met me and never spoken with me before talked at great length with me on options, color, palettes, ideas, alternatives, as well as doing everything in his power to see if we could make the table I had originally wanted to work. Again never meeting me but was communicating with me almost daily with updates and challenges. Even sending options in my great room virtual photo with measurements, and photoshopped it into it. Simply all this work via phone calls/texrs. That's impressive! I'm extremely loyal to people who go out of their way. It's a lost art. The entire time he was telling me you don't need to come in they can help you in Newoort so you don't need the drive. He didn't know me, I will go out of my way for people who were good to me and just great period. As soon as he came in I gave him a hug! I felt like we knew each other already from all our convos and help. We went earlier and as soon as he walked in early too, he put down his briefcase and happily started helping us. He's a bad ass!! Cole spent a lot of time with me, even gave me a VIP driver over to the other location to check out their inventory!! we all went together and we took inventory of the entire square footage of that store for coffee table and ottomans. Who does that? In Newport location I was left to myself. Weirdly furniture that I originally decided I definitely did not want and/or thought they were not enough wow factor so I dismissed in the NB location, I ended up falling in love with with Cole in this location. It was Cole's smile and demeanor, his extensive experience and designer knowledge, his personal suggestions without trying to bait any sales, and rour discussions in making it work even doing a square footage blueprint layout of my place so I could try. I'm Thankful the other coffee table I had been overly obsessing about didn't pan out. I would never have met Cole and had this great experience and most of all because of Cole ended up getting a much better gorgeous marble coffee table that I was originally not attracted to. But even at a larger price with extra ottomans. I'm so excited!! Just received the coffee table faster than the other furniture. Absolutely stunning!!! I'm not going to say which one hand because I don't want everyone else with the same one so it loses uniqueness Yes I'm that person. I'm sharing Cole that's bigger It's just received so I will give an update after. i'm still ordering more things from him currently.

While I do prefer the flagship store two blocks over, this is a beautiful space! The furniture is…read morevery well-made and the service is great. They have metered parking as well as valet. Great place for inspiration and planning your new home.

I am happy to report that CB2 reached out to me and after hearing about my outdoor coffee table not…read morelasting for more than 2 seasons. After my negative review of the product and the customer service, they totally rectified the situation by refunding my purchase with a gift card and are even picking up the table! They took a frustrating and disappointing situation and totally turned it around. I would not hesitate to purchase products from CB and CB2 again!

I purchased a sideboard from this store and paid over $2300. After couple months top coat start…read morecoming out. I contacted the store and I was told it past 30 day return period and there is nothing they can do. They don't stay behind their products and customer service is terrible. I suggest staying away from the store and the brand. Here is the customer support. It is funny how they say "we stand behind our products" and then they say "here is a 3rd party restoration company to take care of damaged furniture that you bought couple months ago" ----------------------- "Thank you for reaching out in regards to the nightstands you purchased. We stand behind the quality of our products and want every purchase to be a positive experience. As our return policy states we can make return within 30 days and with this being purchased in September unfortunately we would not be able to return or exchange. However there is a company that is part of our MedicBook that we suggest: John Adonis Restoration adonisrestoration@yahoo.com (949) 929-6395 Thank you for choosing CB2"

Customer service responded and clarified the misunderstanding. I was satisfied with the outcome and…read morewill continue to work with Kreiss.

I have just had the most amazing help with my order. Sydney…read moredid everything she possibly could even calling me back from home when she was out sick. Sydney is the best employee Ever. I'll be back soon Mary Alice CM Design

Claudia and Daniella made my living room dreams come true!…read more They really took the time to work with the pieces I already had, and helped me design a beautiful, elegent space.

I love my couch and the people at the Melrose location were incredibly helpful to me in choosing…read morethe right one for my apartment. HOWEVER They encouraged me to purchase the pet protection plan, since I have a small dog. I did, and was happy with how they described the coverage - 5 years, anything related to your pet, if they can't clean it they'll replace the section of the couch at no charge. Wow! So when my dog left a food stain and then got sick on the couch, (on two different occasions!) I contacted the company - Servco America - with whom Joybird contracts, and they denied both claims and declined sending someone to clean the couch. When I asked for my money back on the protection plan, so I could clean the couch, they said it would have to be prorated because the service I paid for was available to me for a period of time - even though they denied both claims during that time period. WARNING: the pet coverage is a scam - do not purchase it or you will get in an endless email and phone call circle in Dante's inferno, and risk losing money you paid to a service you'll never get.

WARNING DO NOT BUY FROM DIVA, or any of the 5-7 high-end showrooms they own in the…read moreRobertson/Beverly area, e.g., Cassina, Maxalto, Archlinea, B&B Italia, Baxter, Flos, and Edra. Diva is trying to keep it a secret while they continue to sell to unwitting customers. They are closing all of their stores! But they stopped delivering on orders that were paid for as far back as December of 2024. Nor will they give refunds. I lost $15,300 on furniture paid for in January! They kept saying it would be shipped and to be patient. But it is sitting in their warehouse in LA, and now they want an additional $9,000 to deliver it.

Great experience with this Cassina store! I had purchased a second-hand vintage Le Corbusier LC4…read morefrom a private party and needed some help with its renovation. Specifically, the elastic belts and hooks had to be replaced, and new mattress and head rest were necessary. Aurora contacted the manufacture in Italy and put together a quote. She also provided some fabric samples so that we could pick the best one for our home. Now three months later I just received all parts and was able to complete the renovation project. I'm super satisfied with my experience at Cassina, and particularly with Aurora's service! Thanks so much.

I was looking for this sofa for my new home, and interior designer Geo was incredibly kind,…read morehelpful, and attentive throughout the whole process. He took the time to guide me and helped me make the right decision when choosing the sofa, without rushing and while truly caring about what would work best for my space. I finally purchased it, and it looks beautiful and perfectly matches my living room. I truly appreciate his attitude and professionalism -- 10/10 experience. The delivery team was also very professional and respectful. They handled the move carefully and placed everything perfectly in my room. I'm very thankful to them as well. 10-10

Well, unfortunately my previous stellar review no longer holds. We've been shopping at this Crate &…read moreBarrel for close to 10 years and have always had good experiences. We've ordered furniture, all of our everyday serving ware is from here, as well as a ton of our small appliances and Le Creuset. With that being said, our most recent furniture order turned into one of the strangest customer service experiences I've ever had. We received a damaged custom sleeper sectional and ottoman. Initially, we wanted the damage repaired and, if it couldn't be, asked whether a partial credit might be an option rather than replacing everything. Repair was offered, which we preferred. Their tech Javier came out, was great, and ultimately confirmed the damage couldn't be repaired. We were offered a replacement, which we seriously considered. I again asked whether keeping the damaged furniture for a partial credit was also an option given that a replacement would take another 10ish weeks and involved replacing the entire base. Somehow, simply asking that question turned into our salesperson, Denise, deciding we had wanted money back "from the outset," researching the property records for our home, questioning whether we actually closed escrow and owned our home, and even suggesting my husband could have manipulated the timestamps on pictures he took the day of delivery. I'm sorry, but what? All that had to be said was, "No, I'm sorry that's not an option, but we are happy to offer a replacement." Even worse, two managers were copied on these emails and neither stepped in, even after I specifically asked for management to take over multiple times. The General Store Manager eventually reached out after Corporate became involved, but despite me responding twice, we still haven't actually connected. After all of this, I started looking through the more recent Yelp and Google reviews for this location and honestly wish I had done that before ordering. Complaints about customer service and management come up over and over again, including reviews calling out specific employees. Clearly our experience isn't the only one. I will absolutely give credit where it's due--Crate & Barrel Executive Customer Service was fantastic. Juliann was wonderful, reviewed everything, followed up consistently, and gave us several reasonable options. But customers shouldn't have to escalate something to Executive Customer Service to receive that level of customer service when dealing with their local store. Unfortunately, Corporate making it right doesn't change how we feel about this particular store. After almost 10 years of shopping here, we've lost confidence in the customer service and management at this location and genuinely don't feel comfortable shopping here anymore. Really disappointing. I have yet to actually connect with the General Store Manager, but if that conversation changes anything, I'll update this review accordingly.