Another fantastic experience with The Joneses LA. This is our third time working with them. We…read morereupholstered our couch that we custom made with them years ago. It feels brand new! Everything from the in-person shopping to the delivery is easy going. If there are any snafus, they fix it right away with no stress. I always recommend them the moment a friend is looking for a couch.

I had been sofa shopping for a few months and couldn't find what I wanted. I'd been disappointed in…read morethe past by the well known furniture brand/retailers and decided to do some research on sofas made here in LA and came across The Joneses. On my first visit I met Richard who was so patient and helpful. I ended up ordering a sofa exactly to my measurements, in a gorgeous color/fabric and it was made locally and delivered in 3 weeks. Everyone who comes to my house and sits on the sofa doesn't want to get up! It's so comfortable but also an incredibly solid piece of furniture that I feel comfortable will last for ages. And has a lifetime warranty! I am also thrilled with the price/value proposition - I have a custom sofa made in Los Angeles for what I know to be a fair price. Even the people who delivered the sofa were top notch. Highly recommend.

I had promised Id be back here again when I had a chance. I stopped here again for more furniture…read moreto decorate my home and all. They deliver too for a good price. I paid a hefty one since I live so far away from here, but it was worth it. Nice sales people here. Nice staff and wonderful home decorations and furniture. Its good to visit again.

This is one of my go to locations. The staff are amazing, store is well kept and organized and of…read morecourse no matter the occasion I can always find something here whether I'm looking for something in particular or not! Parking is always easy breezy in their lot.

Such a gorgeous store. I have always loved her shop in Manhattan Beach, and this newer location is…read morea gem in West Hollywood. Full of fabulous products and art pieces for finishing touches in your home. The owner, Lauren, has great taste and she's done such a good job of curating new products, gift items, pieces made by local artists, vintage - I can't say enough good things - it's one of my favorite shops in LA!

Amazing selection of unique items, new and vintage. An inventory unlike anywhere in LA.read more

Great experience! Very communicative and easy to work with. Will definitely use again.read more

One of my secrets. I almost don't want to write this…read more The items offered here @ Modern Resale have upped my interior design and styling game. The finest designed and iconic furniture @ a fraction of the cost of retail. My Clients are consistently wowed! I'm glad to have Modern Resale in my Arsenal. Oh, and the ladies are most helpful and genuinely care for your projects needs.

While I do prefer the flagship store two blocks over, this is a beautiful space! The furniture is…read morevery well-made and the service is great. They have metered parking as well as valet. Great place for inspiration and planning your new home.

I love all things RH! Especially RH Modern. This is an inspiring, show-stopping showroom that I…read morecould spend hours wandering around in. We live in Northern California but I still make time to stop in here whenever we're in the area. We're always greeted warmly and there's always a design consultant available to answer any questions.

I am happy to report that CB2 reached out to me and after hearing about my outdoor coffee table not…read morelasting for more than 2 seasons. After my negative review of the product and the customer service, they totally rectified the situation by refunding my purchase with a gift card and are even picking up the table! They took a frustrating and disappointing situation and totally turned it around. I would not hesitate to purchase products from CB and CB2 again!

I purchased a sideboard from this store and paid over $2300. After couple months top coat start…read morecoming out. I contacted the store and I was told it past 30 day return period and there is nothing they can do. They don't stay behind their products and customer service is terrible. I suggest staying away from the store and the brand. Here is the customer support. It is funny how they say "we stand behind our products" and then they say "here is a 3rd party restoration company to take care of damaged furniture that you bought couple months ago" ----------------------- "Thank you for reaching out in regards to the nightstands you purchased. We stand behind the quality of our products and want every purchase to be a positive experience. As our return policy states we can make return within 30 days and with this being purchased in September unfortunately we would not be able to return or exchange. However there is a company that is part of our MedicBook that we suggest: John Adonis Restoration adonisrestoration@yahoo.com (949) 929-6395 Thank you for choosing CB2"

Customer service responded and clarified the misunderstanding. I was satisfied with the outcome and…read morewill continue to work with Kreiss.

I have just had the most amazing help with my order. Sydney…read moredid everything she possibly could even calling me back from home when she was out sick. Sydney is the best employee Ever. I'll be back soon Mary Alice CM Design

Claudia and Daniella made my living room dreams come true!…read more They really took the time to work with the pieces I already had, and helped me design a beautiful, elegent space.

Unfortunately, we still feel that the product and support we have received doesn't really match the…read moreprice. This company is owned by La-Z-Boy now and it shows in all the worst ways. Ultimately, the hassle with my damaged car became too much during a stressful time. This driver (may have) caused cosmetic damage that would need over ~$1,000 in professional repairs. Regarding the couch, it really isn't holding up well even though pets don't use it, we are considered light weight people, and we do our best to keep it nice. The pullout bed mechanism was either installed wrong, or there is a flaw that makes folding it back in feel pretty dangerous. So that feature (which was the whole reason we bought it) is basically unusable. With that mechanism being suspicious, we can't even give this thing away for free. If you want an expensive, cheap couch... shop at Joybird. The people at headquarters were helpful to an extent, but couldn't really help all that much. The in-store team is awesome, but can't really help with the issues going on.

WARNING DO NOT BUY FROM DIVA, or any of the 5-7 high-end showrooms they own in the…read moreRobertson/Beverly area, e.g., Cassina, Maxalto, Archlinea, B&B Italia, Baxter, Flos, and Edra. Diva is trying to keep it a secret while they continue to sell to unwitting customers. They are closing all of their stores! But they stopped delivering on orders that were paid for as far back as December of 2024. Nor will they give refunds. I lost $15,300 on furniture paid for in January! They kept saying it would be shipped and to be patient. But it is sitting in their warehouse in LA, and now they want an additional $9,000 to deliver it.

Great experience with this Cassina store! I had purchased a second-hand vintage Le Corbusier LC4…read morefrom a private party and needed some help with its renovation. Specifically, the elastic belts and hooks had to be replaced, and new mattress and head rest were necessary. Aurora contacted the manufacture in Italy and put together a quote. She also provided some fabric samples so that we could pick the best one for our home. Now three months later I just received all parts and was able to complete the renovation project. I'm super satisfied with my experience at Cassina, and particularly with Aurora's service! Thanks so much.

I was looking for this sofa for my new home, and interior designer Geo was incredibly kind,…read morehelpful, and attentive throughout the whole process. He took the time to guide me and helped me make the right decision when choosing the sofa, without rushing and while truly caring about what would work best for my space. I finally purchased it, and it looks beautiful and perfectly matches my living room. I truly appreciate his attitude and professionalism -- 10/10 experience. The delivery team was also very professional and respectful. They handled the move carefully and placed everything perfectly in my room. I'm very thankful to them as well. 10-10

I hate to leave this review for a STORE (which I'm leaving on every store page, and then also…read morereporting as a complaint to the BBB), but the online platform and customer service has been particularly negative. We ordered a set of outdoor furniture to be delivered July 19th and chose a set specifically for the in-stock status as we need it for an event on the 25th. Today is that day. They are now saying it won't be ready until the 28th. When I reached out to customer service, they stated that there was one item (a rug) that was not in stock yet, so they'd be holding the WHOLE order until then to avoid a double-delivery, or, if we wanted, WE could eat a second delivery fee, which is insane to expect of us. I requested that they delivery everything ready to us by the 24th, and they refused as its "our policy." So, to clarify, their "policy" is that if we provide you a delivery date that is inaccurate, we expect you to just deal with the consequences of a delay; therefore, when ordered from Crate & Barrel, you essentially cannot ever plan around a delivery date--not even within a week of that date, since we are being pushed 9 days out. So, be sure when using this company, you either a) plan nothing for a long period of time afterward that depends on that order's delivery, or b) do what we will be doing and use Wayfair or Pottery Barn (which is where we'll go from now on) because when things like this happen, they help facilitate solutions, not resolve it with "sorry, it's our policy."