I was looking for this sofa for my new home, and interior designer Geo was incredibly kind, helpful, and attentive throughout the whole process. He took the time to guide me and helped me make the right decision when choosing the sofa, without rushing and while truly caring about what would work best for my space. I finally purchased it, and it looks beautiful and perfectly matches my living room. I truly appreciate his attitude and professionalism -- 10/10 experience. The delivery team was also very professional and respectful. They handled the move carefully and placed everything perfectly in my room. I'm very thankful to them as well. 10-10 read more

The worst customer service and couch. Sending it back! Never again will I shop here. I've never experienced more of a shit show and I spent $4,000 for this couch that's been nothing but issues. read more

See all

I furnished almost my entire home from Crate & Barrel assuming it's a great brand and quality. Unfortunately, three of my dining chairs fell apart. Their most popular selling sofa looks horrible just after a year and also broke down not to mention the main frame snapped in half on the arm. Looks horrible not because of misuse but because of the quality it was made from . I was hesitant to leave a negative remark. After three years of trying to fix it and replacing certain things myself, they didn't even want to repair the cheaply made sofa. Not another dime will be spent at this store read more

The most unpleasant customer service I have encountered. I went to the location to order a bar cart for an upcoming event. The staff ordered the wrong color which we discovered upon delivery. The staff and manager did not recognize the mistake when I went back in store to look for a solution. They both refused to offer alternatives, such as letting me purchase the floor sample, or expedite shipping. And insisted that I should pay for another bar cart while awaiting for a refund, which will not be shipped by the event date. The manager insisted that I "(am not) loosing anything". Not owning up to a honest mistake and not offering concessions. I will never in my good conscience recommend anyone to purchase from this location. read more

There's a lady named Karen working there and she's unpleasant every time I've been there. Acts like you're bothering her and putting her out-is impatient. The first time, I was there to spend $20,000. read more

I walked into this location excited to buy an entire new kitchen set: dishes, cookware, and more. Unfortunately, my experience with one of the sales associates completely changed my plans. When I approached a saleswoman to ask about a specific type of plate, she seemed irritated from the start. As I described what I was looking for, she actually said I was "giving her a headache" and that she was "getting a headache trying to understand" me. Her tone and body language were dismissive, and the options she showed me weren't even close to what I had described. I ended up finding the exact item on my own. But at that point, I was so uncomfortable and embarrassed by how she treated me that I left the store altogether. I'm happy to provide the exact date and time I was in the store so management can review the video footage and see what occurred firsthand. I strongly suggest that management and the leadership team provide proper customer service training, especially for front-facing staff. When customers walk in ready to make a purchase, they deserve to be treated with respect and basic courtesy. Because of this experience, I will not be returning to this location. ------- UPDATE: I decided to give Crate & Barrel BH a second chance and went back to the store recently. Unfortunately, my experience was very similar to the first one. I interacted with three different employees, and there continued to be a noticeable lack of interest in helping customers. I asked for assistance with a specific item, and although I eventually received help and did end up making a purchase, it felt like pulling teeth to get basic answers or guidance. The store was very slow at the time I walked in, so it wasn't an issue of them being busy or overwhelmed. Overall, it seems like the staff at this location are focused on doing the bare minimum rather than providing genuine customer service. Whether it's a management issue or something else, the employees would really benefit from some training on how to engage with customers and offer support. This second visit just reinforced my concern that customer service is simply not a priority here. read more

I don't know what is happening here, but after reading the reviews about this store location, it shows time and time again the staff is not up to par with the Crate and Barrel image. It sounds like some of the staff members are rude to their customers and I can attest to that as I've experienced that today, myself. Now, I'm not sure how the rest of the employees are, but the person I am going to mention is a lady named Araina. Honestly, I thought maybe it was a one-off situation, but I got on Yelp and wanted to see the history of the recent posts as I rely on this medium as my go-to info for reviews and I noticed there were a ton of negative comments regarding the staff and how they are to their customers. My Story: I had asked one of the members on the first floor where the bathroom was and an employee had advised that it was upstairs near a certain wall. I went upstairs and could not find the bathroom so, I had asked the nearest employee where it was. A middle-aged lady with red glasses and long straight hair behind the counter (Araina) closest to the window towards the street. She answered with "the bathroom is for customers only." Right then and there, I was surprised that she had even mentioned that to me. Which I had responded that I am a customer. Then she gave me another look as if I was lying to her. Then says it's only for paying customers. Mind you, I've NEVER been treated this way before and I was livid. LIVID. She then starts to "guilt trip" me into saying that this is the stores policy and repeats it's for customers. I'm not the type to confront people publicly. I also don't know if she was having a bad day (and have a level of empathy for people), but the way I was treated doesn't allow her to be a not-so-kind individual. To be honest, I felt like I was targeted as if I was "another Asian tourist." I know people reading this might think I may be pulling the race card, but I don't encounter this type of behavior from others and I think it comes from a place of entitlement. Everything about that interaction really ticked me off. Like I said, I'm not the one to publicly shame people for their behavior even though I know it wasn't right what they did. If it was the company policy, how do they judge who is a customer or not. Why did the employee downstairs direct me to where the bathroom was but not the person on the 2nd floor? If it's policy, then why wasn't everyone consistent in saying that it's for paying customers only. Does that mean they only target specific people or is that what they say to everyone? Highly unlikely or else a lot of people would have felt insulted. Why do I need to defend myself if I was a customer or not? Things I think their corporate office should really look into when it comes to training on the floor and interacting with customers. Not once in my 35 years have I ever felt like I wasn't welcomed into a store. What even bothers me the most is that I actually love Crate and Barrel and even CB2 because of its aesthetics and style and quality. Let's say I didn't purchase an item, am I not considered a customer? It just baffles me how she said it. I will say, the staff member who rang me up was sweet though. I described Araina's physical features and the cashier had identified her. I felt bad to put her in an awkward position but told her that my encounter with Araina left a really bad taste. She had asked if I wanted this info to be told to anyone else and it was her choice to let Araina know or a manager. I didn't have the time to talk to a manager since I was busy and had to leave, but I knew I wanted to write my long-winded experience for everyone to see but I also plan to email corporate this evening or tomorrow cause this needs to be addressed. read more

I came to Crate & Barrel recently because I needed some kitchen supplies. I was greeted right when I walked into the store which was very nice. I had specific items I was looking for and the lovely associate, Nella, helped me find them with ease. I've had mixed experiences at this location in the past with customer service but this particular visit was a 5 star experience. There are not many places in the area to shop for kitchen supplies. Crate & Barrel carries my favorite and trusted name brands such as Le Creuset, Kitchenaid, Greenpan, Scanpan, Breville, All-Clad, Smeg etc. My family cooks most of our meals at home because we like to eat healthy so having high quality kitchen supplies and cookware is important to us. There is a clearance section in the kitchenware section on the first floor. The had some good items but the savings weren't huge on this visit. This location has a top floor with furniture. It's pretty modern and basic. Nothing too fancy but indeed, practical. I did find a chair that I liked on my browse around the upstairs. It's not the style for my home nor do I need a chair but it was oh so comfy! Crate & Barrel also has curbside pick up when you order online! Metered parking on the street. Free 2 hour parking in the public parking lot next door. There are two parking lots there so make sure to park in the one that says "Public Parking." read more

See all

The store itself was lovely....the woman working upstairs in Furniture was not....:/ She was extremely passive aggressive and then started lecturing me not to use the store bathroom because it was 'filthy' and 'not maintained'.....very odd. She needs a major attitude adjustment. read more

I had the best experience with a woman named Arraina. I didn't end up buying anything but I had a number of questions about furniture in my home and she was able to answer all of them to an expert level. I have told a number of my friends and colleagues to go to this location and ask for Arraina. Thank you so much for your assistance! read more

Currently checking out, Lance and Emilio are super helpful and kind. Their kindness and helpfulness is appreciated, good vibes . My first time ever coming here. read more

Had a really horrible experience here - bad customer service, haven't had a situation like that ever. Definitely will not be returning. read more

I would've expected more from a company that markets itself to be a luxury furniture store in the heart of one of the premiere neighborhoods in Southern California. But the Customer Service that we have experienced since buying a nearly $6000 couch has been disgraceful! After buying a couch in November, we are still waiting for the third piece that we were told was expected in mid-January (after not being told it was going to be this delayed) When I called tonight to check on it given its mid-Jan - there was no consideration or desire to help from manager, Tony. Instead he said there isn't anything that can be done. I said should I call everyday to get an update and he said yes. Seems like the ability to help the customer has been lost. read more

I called the store today to ask if they would be open on MLK day. The associate said "ummm as far as I know we'll be open....I won't know until I'm here that day whether we're open or not. What a sad, disappointing answer. She didn't even care to check. read more

Was looking for a few items on Christmas Eve and had some time to kill so what better place than Crate & Barrel? Little did I know that the Grinch was working over time posing as one of the hands down rudest employees I've ever encountered working in customer service... I specifically asked this customer representative (Middle aged woman with long brunette hair + glasses) on the 1st floor if she knew where the "Spaghetti strainers" are and she flat out told me "No" in the most "Why-are-you-bothering-me-I-can't-believe-you-just-asked-me-this-question-and-I-can't-be-bothered-attitude-as-she-nonchalantly-walked-away"... There wasn't even an ounce of pointing me in the right direction or at least attempting to tell me where I might find it? I found it extremely rude and disrespectful. 100% you know where it is. You work in the store and you work on this floor. Maybe she thought I was one of the slew of International rich Chinese tourists who often flood these stores... I'm not. I'm not that guy. I am the guy who will express my displeasure and dissatisfaction though. I asked another associate (Male) who pointed where the strainers were to me less than 30 feet away and I told him about the encounter and he quickly apologized for her behavior. Funny thing is she seemed quite friendly to some other customers, don't know why she was giving me attitude. I went to the 2nd floor where I had a few questions about couches. Big ups to Jason and Sy. on the 2nd floor for at least attempting to see like they want to work and be here on Christmas Eve. They were friendly and offered me suggestions and options on what I specifically wanted in terms of an ottoman. Hilarious is that Diedre or Deanna (I believe this is the lady that blew pasted me and say "No" actually made her away to the 2nd floor and walked right by me and I stared her right in the eyes waiting for an apology or "Sorry I was busy..." but I just got a nice long thousand yard stare instead. Rest assure, I will be taking my business elsewhere to the Crate & Barrel in South Bay. read more

We moved in recently to LA and needed to furnish our house. Nella at Crate & Barrel store in Beverly has been super helpful. She is very experienced and thoughtful. Helped us pick up the right things and offered guidance. Thank you Nella read more

I saw a dining room chair on C&B's website that I was interested in ordering. We went to this store and they did not have the chair on display, at that store or anywhere else in SoCal. We asked if we could order it to the store and try it out there, and the person we talked to encouraged us to do so. I ordered it, it came in, and we drove back to the store to check it out. They said "unfortunately, if we unwrap the chair, we would have to charge you a restocking fee if you don't want it". So we literally could not even look at the chair in person without committing to paying a restock fee, and the store was clearly not willing to take the L for what could have been a $2000 purchase. Never wasting my time with this store again. read more

We were couch shopping & were interested in the new "plush modular" couch collection. We don't like shopping online for furniture, we would like to see/feel it in person. The Crate & Barrel we have back home (Summerlin location) does not carry it yet. Checked online if any other Crate & Barrel stores nearby have it in store and it says that specific couch is in stock and on display at their Beverly Hills location. So we called in first to make sure we don't waste any time. Staff: Crate and Barrel. Me: Hello, just wanted to know if you have the "plush" couch on display? Staff [says very quickly]: No we do not have that. Me: Just wanted to confirm, you don't have the "plush modular" couch? Beverly Hills location right? Staff: This is Beverly Hills location and we do not have that couch. Me: Is it possible if you can tell me what couches you have available on display then? Staff: I'm not going to tell you what we have on display, you can tell me the name of it and I can say yes or no. I just thought whatever then, ended up coming here anyways to try our luck hoping online was right. Didn't even bother to look for any sales associate to ask about specific couch. We just went straight to the couch section upstairs and it was the very first couch on display. Only annoyed the way that the sales associate on phone said rudely that they don't carry it. Did he even check or does he know what they're selling One star only for easy to access parking garage right next door (and two hours free). read more

Crate & Barrel - Furniture Stores Near Me - Beverly Hills, California

Been in this Crate & Barrel location many times since it opened. Today was once again reminded of one of the things I like about Crate & Barrel. you can buy as many wine glasses as you want. You can buy one wine glass, you can buy three wine glasses, you can buy a boxed set of wine gasses, or however many wine glasses you need. There are several different kinds of wine glasses. You can see them online or in the store. Needed one Nattie 12 oz white wine glass today, so bought one. They are very nice glasses and are made in Slovakia. read more

Crate & Barrel - You can buy as many wine glasses as you want. You can buy one wine glass if that's all you want. - Furniture Stores Near Me - Beverly Hills, California

Very happy with our first experience here and getting a new sofa set. Ian was welcome and incredible!

The selection is fabulous! Whatever you are looking for, this store has it! Unique contemporary styling attractively displayed..

I should have checked the reviews before ordering an item online to pick up from this location, which took them days to get ready, a simple cheeseboard which they already had in store. The pick up experience was even worse. Their "midwestern-farmer" type of staff is extremely unhelpful, rude, unwilling to help, unable to properly handle and pack the item and even unable to print a gift receipt. read more

Hold on. Wasn't this $11.99 not $16.99? I don't think so. I'm pretty sure it was, the label said so. Really, show me. Ok, so I suppose I could refund you and then re-ring you... if that's what you want? Yes, that's definitely what I want Sophia. I don't want to not pay the sale price that was labeled (the label which you then just removed). But my, did it then take you quite sometime to process that refund. Yes it did. So, not a super C&B experience. If this is the type of service the Housewives of Beverly Hills receive, no wonder they are the way they are. read more

May I please be contacted by someone in a supervisory position who can assist with resolving transaction? Thank you. It's been a number of weeks. I took a day off work to go in person to the store. We interacted with customer service via phone. The ball got rolling, but issue still hasn't been resolved. Crate and Barrel kindly issued gift card because of the problem, which was nice, but the problem with my account has not been fixed. read more

Great selection and friendly staff. My go to place for housewares. A good place for anyone who entertains. Reasonable prices too.

Crate & Barrel SCAMMED ME. I bought furniture from them in April, and they delivered defective items in May. I tried to get them replaced as soon as I received them, and they agreed, but the replacements were in even worse condition than the originals. After four long months of dealing with this nonsense, I decided to return the defective items because they failed to replace them. All customer service representatives agreed to the return and refund. However, the corporate customer service supervisor, Shannon D., decided to put my order on "final sale," changing the original terms of the purchase. She refused to continue the replacements or allow me to return the items for a refund. She walked away with my money, acting like a complete scam and blatantly violating consumer protection laws. To make matters worse, the C&B delivery team caused damage to my property during the delivery service because they came smoking weed and they were high and unfocused. And the supervisor, Shannon D., just walked away from the destruction in my property, refusing to pay for the repairs. My experience with this corporate customer service supervisor, Shannon D., was horrific. Instead of addressing the issue and showing any problem-solving skills, she decided to punish and discriminate against me, refusing to replace my furniture or pay for the damage in my home simply because I pointed out the truth of her unprofessional and careless behavior. I've never encountered a supervisor so shameless, irrational, and narcissistic who RETALIATES against customers. This woman is going to drag Crate & Barrel down!.. Because of her terrible management, hundreds of customers are complaining and dissatisfied; and many lawyers are lining up to offer class action lawsuits against this fraudulent operation. Save your money and don't buy from Crate & Barrel--just go directly to RH or Arhaus, which are far more reputable and serious companies! PS: Please see attached photos of the damage to my property done during the delivery service by C&B staff. read more

See all

Worst customer service ever -- skip this location and Crate & Barrel all together if you ever want to receive your order!!! We ordered thousands of dollars worth of furniture back in August, after dealing with one rude employee downstairs we went upstairs where "JR" helped us place the order. He said "oh it won't arrive until October, is that okay?" And we agreed that timeline worked. In October, we looked at the order and it said now arriving in November. When November hit, we called and JR was clueless and said there was nothing he could do. It also took him over 30 minutes to tell us that after placing us on hold. Two bedroom pieces were ready for delivery last week and we confirmed the appointment. We got a follow up and the DAY OF they called to confirm. Not even 20 minutes later, someone calls and says they "forgot to put one of the pieces on the truck"... ummmm what???? Like, really? Needless to say, the delivery never happened. We called the general customer service line and they said it's not delivered because of COVID....????? Noooo it wasn't delivered because it wasn't "on the truck". Well, here's the truth... after talking to yet another employee.... it was actually BACKORDERED and it was never actually on the truck or warehouse at all. They had no idea why we had a delivery appointment!!?! There are serious communication problems with this company, especially when FOUR employees all have different excuses for us not getting the furniture the day of our delivery. Today, we get an email that our couch will have two pieces available at the end of December and one piece is backordered. Are you kidding me???? Long story short... don't waste your time and money. At this time I have been charged and have zero pieces of furniture 4 months later. Absolutely ridiculous. If I could give zero stars I would. read more

Bf thinks the collection and assortment of merchandise has gone downhill considerably since our last visit before Covid. We have bought a lot of furniture at this particular store! The staff is very nice so 3 stars for the employees!! read more

Crate & Barrel - Beautiful furniture - Furniture Stores Near Me - Beverly Hills, California

What a pathetic excuse for a retail establishment. I am deeply saddened by the check-stand customer service. The employees are distracted, poorly trained, inept and mean. If you want to wait in line too long, feel like you are being done a favor, and have your day ruined, this is the place to go! When did treating a customer like garbage become OK? If you hate people, perhaps choose a job that is not face to face with clients who have to absorb your toxicity. read more

Please stop telling customers parking at the lot is free the 1st 2 hours. This isn't true. This has happened multiple times with several employees. So they're all misinforming read more

Waited total of 30 minutes at 2 different registers and no one even bothered to help us. Plenty of chiefs but no Indians to actually help the customers. When we left our items with the cashier frustrated, their attitude was one of no big deal. Extremely unorganized and process was very inefficient. You need 2-3 staff members to resolve complex customer issues, the rest can help with fast checkouts. You are penalizing those with fast checkouts to have to wait until those complex problems are resolved which can take longer than just few minutes. Very poorly managed store!!!! read more

This would be a five-star review if all I considered were the product, but unfortunately, this location falls short in management. I am surprised there are no complaints from this elderly lady who was at the store at the same time I was dealing with a problematic return, a few days ago. The way the manager (I believe his name is Hugo, a bald and short man with a nasty attitude) treated her was appalling, with no respect for her age and no attempt at all to meet her in the middle. When he walked over to "help" me I was already expecting something bad considering the way he was speaking to her (I think she was trying to understand how to use a product and he told her to look online, instead of offering to help) but man... what I got was much worse. I have never been in the presence of such a dismissive and arrogant person before, and the way he addressed his employees, waving his hands, pointing and talking down and over them... I am shocked he still has any left. Sadly, someone like this is allowed to run a store of this caliber; where are his bosses to manage him? Where I generally shop in Northern California people are kind, they listen, and they try to accommodate their guests. I understand there are limits to what people can and can't do, but to walk into a conversation with a bad attitude without even putting down his laptop is an abomination. This guy should be sent back to the bottom to learn how to work with people again. I still love Crate & Barrel as a brand though. read more

Oh dear....I love C&B and just moved close to your Beverly Hills store. I need a ton of new items but afraid to go to your Beverly Hills store after reading all the negative reviews. Have you improved your Customer Service? read more

**INVENTORY PEST ISSUE** MAJOR ISSUE - Love the OCEANSIDE SOFA - however am having a major issue with it coming with SMALL SPIDERS (Gross). Customer Support has been extremely standoff-ish and blaming US for the issue(unacceptable). Im simply trying to either get a replacement delivered without the pest issue, or a credit or refund so i can get a new sofa. Happy to have this one picked up by CB. Again we love the sofa, however the issue we are having is INEXCUSABLE and poblematic. Hoping for support and to get solution for us. read more

[I tried submitting this review without any star rating but unfortunately it wouldn't allow me] I have not had a sofa since July 2021, we are in February 2022. After waiting 8+ months since I ordered from Crate and Barrel July 9, 2021, 16+ delayed notifications later and no effort from Crate and Barrel to recognize a loyal and patient customer, I decided to cancel my sofa order yesterday. Although the person at the BH Crate and Barrel was very kind, there was no effort to try to rectify the situation nor to retain me as a customer. It was assumed that I'll simply return to the store given they are 1 of just a few big box furniture retailers. I placed a new sofa order with Scandinavian Designs on February 6 and my new sofa is arriving on Friday, February 18. White glove service, no rush fees, no exorbitant amount of delivery fees. read more

Customer service is bad in Woodland Hills location. Shelves are not organized and if you need any help with any question you have to wait and wait. Specially when you try to return unused items. Overpriced compare to quality of William Sonoma and Sur La Table. read more

The store itself is beautiful. The staff is very polite. There's a lot of selection, and it's very large. Parking is somewhat of a challenge. If you're dealing with orders or returns, there seems to be some confusion and it could be a very timely matter. read more

I bought a couple things online and selected store pick-up. Miraculously, C&B still does pandemic-era curbside pick-up, which I so appreciate especially in BH where parking is atrocious and even more so because it meant I could stop on my way home from the vet without having to drop off my dog at home first. When your items are ready, you receive an email. When you're on your way, you click on a link in the email to give them your ETA. And then, when you arrive, you click on the link that tells them you've arrived. Someone came to greet me immediately, verified my information, and then came right back out with my items within a couple minutes. Such a fantastic customer experience. read more

***BE PREPARED TO ASSEMBLE IT YOURSELF -- WHITE GLOVE SERVICE WAS RUDE AND DID NOT ASSEMBLE SOFA AS PROMISED*** I ordered a sofa based on the Beverly Hills sales person's guarantee that I could order the unit UNASSEMBLED and that their White Glove Service would include taking it down a narrow set of steps into my Airbnb rental apartment. The sofa was six months late due to the pandemic, not their fault. When it was ready and I received a call from the same person at Crate and Barrel Beverley Hills, I repeated my issue that the unit would have to be assembled in place and was assured it would be no problem. had already disassembled the existing sofa and carried it out to the street piece by piece. When the delivery company came with my sofa, it was not disassembled and the delivery man said it would not fit down my stairs. They said they wouldn't deliver it and would take back to the distribution center. At that point, I had no sofa and paid guests arriving at my Airbnb later that day. I asked if they could do their best and take it apart, then take downstairs, which they refused. At best, they would just dump the unit in my driveway, and drove away, which they did. I had about six hours to figure out how to disassemble the sofa myself, and called the store to speak with my sales person. He said he'd try to find out from the manufacture how to take it apart and promised to call me back. When he didn't call and I called back later that afternoon, I was told he had left for the day WITHOUT CALLING ME. I ended up finding assembly instructions on the website for the sofa manufacturer, took it apart, carried down the steps myself in pieces and reassembled, just in time for my incoming guests. If the delivery guys had attempted to even lift a f***ing finger and spend a few minutes helping me disassemble the unit and carry it downstairs, it would have been done hours earlier. I have nothing but DISGUST for Crate and Barrel and specifically for the Beverly Hills store and the salesperson, Parker. He should be fired. read more

Horrible service! Didn't show for in home consultation. (They confirmed the appointment by text the day before.) No one bothered to call to cancel the appointment. I rushed home from work to be at home at the scheduled time. I called the store. I was put on hold for 30 minutes and then disconnected. The staff (Glenn) was rude and I am still waiting for a manager to call me back. DO NOT RECOMMEND. (Will take my business elsewhere- need a complete living room- their loss.) read more