Excellent customer service and very knowledgeable technicians who were very helpful. I am a paraplegic and they have been superb to work with read more

So, I posted my review last week, explaining that they sold me a $50,000 handicap van for my disabled daughter to drive and have NOT been able to fix the ramp so she can actually drive the car. Attached is a Pic of their response. THEY DON'T CARE! They could just as easily have sold me a van without an engine. I could feel Monique's shoulder shrug as I read her reply. YOU DON'T SELL A HANDICAP VAN TO A HANDICAPPED PERSON IF IT DOESN'T WORK!!! read more

United Access - Response - Mobility Equipment Sales & Services Near Me - Berkeley, Missouri

United access sold me a wheelchair accessible van that I badly needed for my MS condition. The van sold for $30,000 and it didn't even come with a warranty . The transformation went out and I'm without a van and now the finance company is going to repossess and ruin my credit . I do not recommend this company they take advantage of their customers who who barely need a vehicle to get around to do what they need to do read more

I always have a positive experience with United Access! It is frustrating when the equipment that gives you independence and freedom has a mechanical issue. However it is so reassuring to know that I can rely on a stress free repair experience with United Access! The process was well coordinated. They were able to go beyond my expectations and do a safe temporary fix until my parts arrived! Thank you to Misty S. and Dan L. and all the behind the scenes people, that got my van "Gracie" back on the road. read more

This establishment is doing everything possible to screw over a combat disabled veteran. Their wheelchair crane which was installed by United access damaged my truck and my wheelchair but refused to accept responsibility and now is threatening me. There executives lied to me about fixing my truck. They don't go the extra mile to help any combat disabled veterans. It's all about money and money only. This is the first time in my whole entire life of 37 years have I ever been threatened by of any business establishment. Now they want me to pick up my truck with damages on it. I've tried to reach out to the CEO but no luck so far. Any American reading this review should boycott this company or any company who treats a disabled combat veteran as bad as United access does read more

United Access - Negligence on United access - Mobility Equipment Sales & Services Near Me - Berkeley, Missouri

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From incredibly high rates for a tech to come Out to fix or try to fix something to ordering parts with 2 day shipping that never showed up. We never received a phone call regarding our parts not arriving and we had an appt. we would of driven all the way out there for nothing. The lack of communication and respect this company shows for its customers is unacceptable Prior while vehicle was in their shop no communication we waited. We had to keep calling to try and get information. read more

customer service, Misty, sucked!!! I have been a client since 2005. The Texas locations are great!!! This location could not have cared less that this was my only form of transportation. I live 1 1/2 hours from this location and the best they could give me was that it might be done between 12:30 and 5pm. I dropped my vehicle off on a Wednesday and it is now Monday and I am being told that they are fitting me in to their schedule...unbelievable!!! read more

Great experience on short notice. Misty was wonderful in getting a van for our family to get wheel chair bound grandma to her granddaughter's wedding in Jeff City. The van's equipment was easy to use and drove super. Appreciate everything from United, and the cost was reasonable and well worth it. I wish I knew of this sooner! Also, a shout out to "Mobility Mike" who guided me to United. read more

Terrible Service & the ADA modifications on my vehicle were done wrong over & over... Problems have yet too be resolved...! BUYER BE-WARE...! read more

At the county location on 30,They tried to sell me a rusted-out 2001 Chevy van. Apparently it has been in a flood the seat mounts where rusted. I touch the side of the van with my finger and it went through. The salesman swore it was not flood damage. Mold growing under around seat mounts. The motor ran rough. They said it was just a tune-up. Said it was a great deal. I am poor on disability now I need a van with wheel lift and you are going to try and fleese me out of the last few dollars I have. Selling me a chunk of junk and lying about it being in a flood. I may be poor in crippled but I'm not stupid. I feel sorry for the person that baught it. read more

These people were wonderful. They Let me take the van the night and did not charge me for the extra day. Did not have to fight traffic and pick it up in the morning to go on our trip. The van was great it allowed my wife and I to watch our son play baseball. read more

To start this review I have been an automotive service manager for over 10 years. My mother has been taking her handicapped accessible van for this location for over 6 years and has spend several thousands of dollars repairing the van. Randy has always been a big help when servicing the van. Recently my mother went to get an appraisal for the van after getting a new van and mark the appraiser was really unprofessional and rude. Mark told my mother the van wasn't worth buying after she recently had over a thousand dollars of work completed and was told by the service representative that the van was in great shape. To all the people considering using this facility for anything in the future beware of the people working at this location that are not honest and will try to take advantage of you. read more

We recently had to purchase an accessible van for our 12 year old daughter. It was a process we were dreading, but Alan at United Access made it so much easier than we anticipated. He helped us determine the best type of van and conversion to fit our needs and then helped us find the perfect van that had everything we needed and fit our price range. He found it quickly and the process was much smoother than we could have imagined. He even suggested something that ended up saving us a considerable amount of money on our trade in. We also worked with Cynthia and she was so organized and quick to provide everything we needed to register the van after the sale. We couldn't be happier with our experience and truly felt that Alan, United Access, and Braun had our family's best interest in mind. Thanks for the great experience! read more

My grandfather purchased a mobility van from this company last year. This van was then taken back to the company for appraisal after my grandfather passed less than 1 year later. Their offer was $15,000 less than the listed sale price from just months earlier, and relatively on par with the current blue book value of the van if it had no power lifts installed (which it has two.) There was less than 4000 miles put on this automobile during the last year. Either they far overprice their inventory, take advantage of the elderly, undervalue their buy-backs or a combination of these, but regardless it is extremely shady and non-ethical. I would suggest avoiding this company at all costs unless you have money to burn. read more