I would not recommend this business. They charged a fortune and did not fix the mower. The mower…read morenever ran properly after their work. During the first mow after they "fixed" it, it ran very, very rough. On subsequent attempts, the mower continually died and I was not able to cut my lawn. I paid close to $500 dollars and the mower was never fixed. I don't have extra money to throw away. They really created a hardship for me.

To say that this small business is the best is a severe understatement!…read more Mowers and more is fast and reliable. I had issues with not one but two mowers. Don't ask long story. They came to my home. Evaluated both, fixed one (I had crappy gas in it!) and ordered parts for the other. Very knowledgeable and extremely friendly. In a world where customer service is not a priority, this company helps restores my faith in community. Thank you both for helping out!

Amazing service on my lawnmower. Got it running quick for me today so I could cut my lawn before…read moregoing out of town. A must-recommend for anyone needing a service completed!! 10/10 will go back in the future

He wouldn't honor my warranty after a few months and lied about telling me not to use regular gas…read moreand said I voided it. The warranty said nothing about that and he didn't tell me that anyways. I drove all the way out to Leander before he told me he wouldn't honor it and at that point was stuck paying a ton.

i don't usually give reviews but this time i make a exception my sister told about this place ,i…read morethink they are affiliated with small engine repair business there waiting time is not accurate,yes one staff members says one thing the other says another they dont open on weekends wish is busy most of the time and they lak on communication, i would think twice before dropping your lawnmower here bad karma

I've used them twice now for the repair/annual tuneup of my mower. They were easy to deal with,…read morepleasant, professional, and their prices were comparable to other mower repair places. I would recommend them to my friends and neighbors.

The Grass Monkey help me get out of a situation where the grass was just too high for me to mow on…read morea piece of property in downtown Cibilo. It looks awesome.

Definitely a 5 Star service, fair price and outstanding job. Will recommend this company.read more

I understand that it is necessary to give a star rating in order to document a complaint. However,…read moreif I could do so, I would give them a negative star rating. Anyway, on Feb 24, 2026, this company sent a technician out, by the name of Robert (?) to diagnose my gas generator. Prior to the actual appointment, or even scheduling the appointment, I was quoted the following: General Fees: - House Call - $49 per visit, even if the visit is to complete the repair, diagnosed at the initial visit. Even if the technician was unable to do a competent job, and new visit would be necessary to remedy or complete the initial service. Giving them the benefit of the doubt, they may work with you on this fee. - Diagnostic Fee - $100 however, this fee can be used toward a tune-up anytime. - Taxes & Credit Card/Debit Card Fee - Service Fee - 5.1% which includes tax, transaction fee(s) and everything. Not sure what else there would be, for there to be a an "everything", but I digress. Equipment Specific Fee(s): - Tune Up (Gas Generator) - $495 (Minus diagnostic fee if previously paid). Upon arriving, the technician, completed the diagnosis, I assume and the cost of everything would be $578.72. Of course, I attempted to break up the payments, part before the repair and he remainder after the repair/service was complete, but whomever Robert spoke with to see if this was acceptable would not approve this. It was all up front of nothing, and simply pay the quoted fee for house call and diagnostics, which would have been $149.00. With very little options as a housebound disabled veteran, I approved the estimate and the technician moved forward. By the way, the technician had already torn down the specific areas of concern, and to this day, they still remain in a torn down state of disrepair. UPDATE: Received a call back from Rob, I assume this is Robert, the technician who came here, tore down my generator, then only called me back to advise me that they were refunding the amount paid, minus the diagnostic fee ($100) and the house call fee ($49). So, I originally paid $578.72, they refunded or provided a "goodwill" refund of $100 on April 8, 2026, and after approximately 2 months, 19 days (Feb 24, 2026), and several calls requesting a call-back from a decision-making company employee. They finally submit a partial refund of my full payment on May 15, 2026. First of all, the house call ($49), I can accept that. However, they are charging me for a diagnostic with no proof that a diagnostic was actually done. Not to mention, the diagnostic fee can only be applied on a later tune-up, which of course, I will NEVER be able to utilize as the initial work was NEVER COMPLETED! I say this, because it is my understanding that, a diagnostic is supposed to diagnose the problem, so the customer can decide whether or not they want to move forward with repairs. Once that agreement is in place, rather verbal (Feb 24, 2026) of by contract/invoice/receipt (Feb 25, 2026), and payment (Feb 24, 2026), there is both an expectation of a reasonable time to complete repairs, effective communication and if all else fails, a full refund as services were not completed as agreed. Since the customer agreed to the repairs, as did the business, and the repairs were not done, it stands to reason that the diagnostic fee should also be refunded. Since there is no proof that the diagnosis was done, or done properly, since no repair was done, the diagnostic fee needs to be returned as well. The partial refund was submitted on May 15, 2026. As of May 25, 2026, the refund has not processed. UPDATE: Partial Refund processed on May 26, 2026. Paid: $578.72 - $100 (goodwill refund) - $317.80 = $160.92 - $49.00 - $100.00 = $11.92 (Not including the diagnostic fee, this is still owed!). I guess, since the diagnostic fee and the house call which were kept, amounted to $149, but they kept, $160.92, I can only guess, they decided to keep an additional $11.92 to cover their level of incompetence. I can only assume that these two characteristics can be quite expensive. CAVEAT: Per their website, they are an accredited business by the BBB. Based on the BBB, this business is not accredited.

I have a new riding lawnmower with a belt that kept falling off and they came out and quickly found…read morethe problem. I have a new belt, a new pulley, a spring on my deck, back in business. The price was worth it. These guys are great. They come to you. Give them a call.

This entity does not need your business. Management is obviously needing to brush up on their…read moreskills. The staff is very inexperienced in customer service. Plus, if you don't have commercial machinery they don't need your business, you're at the bottom of the totem pole. They took over a month with my one year old riding lawnmower. I sent the recording of the machine acting up. Paid $409 deposit. They returned it to me and said there was nothing wrong with it. Charge was $210. I would not trust their services.

I brought my lawnmower in for a possible warranty repair. I was told there would be a $200 hold on…read moremy credit card. Instead, there was a charge even though it was going to be two to three weeks before my mower could even be looked at. One of their employees told me it was just like at a hotel for incidentals. That's not how they do it at hotels, they put a hold, and he insisted that I was wrong about that too. They gave me excuse after excuse before even looking at the mower as to why the repair wouldn't be covered under warranty, including trying to claim that the problem was old gas (the gas had been in the mower for about 6 weeks with a stabilizer). Then they said it was probably the carburetor which also wouldn't be covered. Then they told me after they had charged the $200 that if they even looked at the mower there would be a $68 charge whether they did the work or not. They finally told me to just come get the mower. Complete scam.

Monty is "THE MAN" when it comes to repairing lawn mowers. He just picked up my repaired lawn mover…read moretoday from his house. I used Monty for the first time about 2 years ago. I like that Monty shows that he cares about not only the excellent work he performs but most importantly, his customers. He took the time to talk to me and that I am not just a ticket number to him. His prices are very good and my mower looks brand new. His 30 days return policy is very fare. I'm in customer service myself and I like dealing with my clients on a personnel level and it really pays off. You just don't see that kind of customer service much anymore. Keep up the work my brother!!!

Monty was fast with the repair. Reasonable with pricing and honest. We will gladly bring any…read morerepairs we have to him again. A+ working relationship!

Andy's Repairs has great customer service. Customer service was on point. Had to bring my lawn…read moremower here for a question about it not starting. Tried everything and it could of been user error. Or one off for not starting. But whatever the rep did, the lawn mower started right up. Location is in New Braunfels. Not a bad drive from San Marcos. Andy's Repairs do handle warranty issues with your lawn care machines. Which is great when you really need assistant with whatever might be wrong with your lawn machine. There is a service fee based on your lawn machine. Which makes total sense for them to see what is going on. Overall found a great place to go for serving lawn mowers or any other lawn care machine . The service is great and very helpful.

Great service timely repair. Awesome customer communication experience was magnificent from start…read moreto finish. Couldn't ask for much more.