I needed work done on my dishwasher and freezer. Anton was very professional and got both…read moreappliances up and running in a timely manner. From my first call to Prostar to completion of the job, I am impressed and would recommend Prostar to everyone. Choosing Prostar was a great decision.

The service requested was done overnight. It only took the technician less than 30 minutes to…read moreresolve the issue. Then had some recommendations for cleaning and maintenance. Overall everything was great. The price for the parts and labor was reasonable. I can recommend this company.

Highly recommend this repair technician. I accidentally gave him the wrong part information before…read morehe came out for my refrigerator repair, but he was still incredibly friendly, professional, and helpful. Before he arrived the refrigerator actually started working again on its own. He didn't make a big deal about it at all and simply told me to call him if I needed anything in the future. While he was there with the wrong part, he also took time to answer questions about a few other appliances. Honest, knowledgeable, and easy to work with. I'll definitely keep his number on speed dial.

This was such a smooth process, he could have easily made more of an issue and charged me more, I'd…read morehave never known. ESP because I went into a separate room, assuming he was going to take awhile. Well, 20 minutes later, he discovered the problem and fixed it. Viola! Just like the. He was honest about the simplicity of the resolution and didn't even charge me as much as he had quoted. Amazing! He's earned my trust from here on out, I'm giving him a call!

This is probably the worst customer service experience I have ever dealt with in my entire life…read more To start off with. The "technician" Matthew did not have my correct address the morning of our appointment. He stated his company "does not allow them to have the customer's address and gives them just gps coordinates" He was late about 3 hours. He shows up in his personal vehicle , no company vehicle. He does not carry any parts on his truck. So he came to my house just to guess on what part was not working and ordered something off of Amazon. No diagnostic tools , no F codes , just mumbo gumbo about how he has so much experience on washers and it could be two things. My drain pump or my lid lock sensor. I had mentioned to him earlier that , I had checked the drain pump for a clog and it was clear. He misheard me or thought I said I replaced it. I didn't replace it. I just checked if it was clogged. He tells us , he'll order the lid sensor and will come back the next day. The next day , I text him. Hey what's your eta? No answer. No text. Just silence. I call the company. Calls me back and tells me the part is not here yet and he'll be there later in the afternoon. I told him just to come by the next morning. Strange an appliance repair company doesn't carry parts. They order them on Amazon. Wow, okay. This morning. Comes to my house , switches the lid lock sensor. Realizes its not the lid lock sensor and tells my wife, " Hey bro , I think its the drain pump so I'll have to come back another day , so I'll have to charge you another trip charge and if its not the drain pump , it might be the control board" Wife says he called her bro like 7-8 times while explaining the extra charges. She texts me to call him. I called him to question why we are getting charged again if I already had a quote on the repair. Seems like charging me for extra trips to get Amazon parts is not a smart business decision. I asked him why did he not check if it was the drain pump first. He said he didn't because I had already replaced it once. I never said that. I checked if it was clogged. I told him just to leave. We'll sort if out with a real appliance repair company. He then tells me he is sick of f**king people like me and that this always happens to him. Then hangs up. Then he proceeds to text me 14 times on how much he was saving us with prices of different drain pumps and that he is exhausted from difficult customers. What a nut job. What a terrible company. The way he speaks about his superiors and the company itself should be a sign of what inept people hired him in the first place. Cussing to customers and complaining to them is such a red flag. Please save yourself some trouble and go with a reputable appliance repair. Hope this review helps you.

Excellence provided same day service call and repair when it was drastically needed. Oleksandr, our…read moreTech, diagnosed our drier with a damaged heating element very quickly & worked very efficiently. He cleaned out all of the lint thoroughly, sent pictures of the work & provided helpful suggestions about the settings on the drier. I would highly recommend Excellence Appliance Repair!

I am adding sixth star since that is not a option…read more Called Jack on a Friday and arranged for his service at 10:30 the following Sat for a dishwasher problem. He showed up on time and is a very personable guy. Jack quickly diagnosed the problem with the dishwasher (was not draining after a cleaning cycle) as caused by improper installation of a garbage disposal by my tenants. The problem was fixed without the need of any additional parts; just needed to correct the garbage disposal issue. Then I asked Jack to take a look at my oven door as it was not closing/seating all the way shut. After removing the door there was the possibility the oven door needed new hinges. After reinstalling the door, the problem was fixed as the issue seemingly was simply misaligned hinges. I found Jack to be refreshingly knowledgeable and professional. And his fees are more than reasonable for the services rendered. These days it is a challenge to find competent, professional and honest contractors. But EcoFix is all of the good traits that customers are looking for when searching for contractors. I cannot recommend EcoFix more highly.

Jack was very professional and focused on getting my appliance working perfectly. He went over and…read moreabove what I expected. He had a great sense of humor even when the unexpected bit us.

Very honest and affordable. Was prompt and knew exactly what was wrong and fixed the issue.read more

Juan did a great job with our range hood install. He was on time and did a great job at a good…read moreprice. Highly recommended!

the tech that had no idea what he was doing, damaged my freezer by using a torch to melt the ice…read moreand then bent the cover for the drain and then lied about all of it and he still didn't fix it. then they wanted to send the same tech out to take a look at it. Liars have no business in my home. I'm in the brazoria area and I strongly recommend not using this service.

Everything went well. Scheduling, responsiveness, professionalism, results! Jim was outstanding and…read moreshowed up when he said he would. Resolved the issues and all are happy. Rare that you can find a company and a person that you can count on these days. Extremely pleased with this company. If you have any issues, these folks are your people!

The ice maker on my KitchenAid refrigerator stopped working, so I gave Hugo Ortega a call. I was…read moreasked to send photos of the refrigerator model number, the face of the fridge, and of the ice maker itself. The text I received indicated that yes, Mr. Ortega does work on that unit, and a service call was scheduled two days hence. As it turns out, Hugo Ortega did not appear for the service call, but rather his son Tim. It seems that the father, Hugo, tends to work primarily on washer/dryer, and Tim deals with refrigerators and dishwashers. (They are both able to work on any of the appliances, but they have their particular interests, according to Tim). Personable and polite, Tim went through his diagnostics, explaining as he proceeded, and determined that the problem was the ice maker's motor. And.. he has a Kitchenaid ice maker on his truck. But here is where it gets a bit interesting. It seems that the icemakers on this brand can be different: some sit on the side of the freezer, some sit in the center of the freezer...and one is not an exact "bolt In" for the other. He stocked the side fitting unit, and I have the centrally sitting unit. So what Tim did was dismantle his unit, and used the parts to fit on the chassis of my unit. As he nimbly disassembled and reassembled the units, I was reminded of a scene in "The Good, The Bad and the Ugly", in which Tuco takes apart several revolvers, and knew which parts would fit the chassis of his new revolver. WOW. DOUBLE WOW! With the unit now working as new...which essentially it was...I realized this young man definitely knows his refrigerators!! But the story gets better. I asked if he works on Jennair Downdraft glass stove tops, as one of my burners was not working. He doesn't really service these units, but he went through an online parts manual, and given the symptoms I described, he told of three possible defects...and he listed the parts numbers and the suggested prices for the parts. I was pretty impressed with his efforts for an appliance he doesn't work on! So can I recommend the Ortegas for appliance repair? Definitely! They are my "go to" repairmen now!! Good Luck Yelpers

Use Hugo on personal house and on rental properties. His group contacts quickly upon receiving the…read morerequest. Always fair pricing and will tell you when an appliance is not worth fixing.

Very prompt and kept us informed as they repaired our ice maker. Highly recommended for any…read moreappliance repairs.

Get fast service Tech was honest showed up fast. Knew what he was doing and saved me moneyread more

Tony responded quickly to my call, came out a couple days later and said the bearing was shot on my…read moreold washing machine and it was not worth fixing. I was disappointed but I believe him, it gets crazy loud during the spin cycle so it makes sense. I will call him again in the future.

Once again I gave a call to Tony, this time as our 17 year old washing machine was trying to give…read moreup the ghost. On short notice he was here and put in the fix. Others say that it was old and buy a new one. As "they don't make them like this anymore" I didn't want something new that was going to die in 2 years plus those same ones that say just buy a new one don't offer to give you the money or trying to sell you one. Always try Tony first, has a diagnostic fee and fair prices. Well done!!

Mr. Appliance has always been fair with their quotes. Twice they have been here and taken care of…read morethe issue without needing to get parts. Martin was very professional and explained all he was assessing. Ellijah made my appointment and he made sure I was well taken care of. I highly recommend this company.

From the owner: Since 1996, Mr. Appliance® has been your proud partner for speedy home and business appliance…read morerepair throughout North America. Our service professionals are here to serve all your residential washer and dryer repair, oven repair, fridge repair and all other appliance repair needs. When you work with Mr. Appliance of San Antonio you can trust that our expert technicians will take pride in the cleanliness of their work, going so far as to bring a doormat to your home and wear protective shoe coverings before entering. We provide upfront, clear pricing, and never charge by the hour. We diagnose your repair in person and always provide on-time service and guaranteed work.