It's the 21st Century, GLA - come and join at least the 20th!…read more They will allow you to book online; however, you have to do all your check in at the counter. They codeshare their flights; my flight from Denver, CO to Chadron, NE was codeshared with Frontier & United. When I asked to be seated in the front of the plane, I was given a "provisional" seat due to the fact that those seats are reserved for the other carriers. The gate said "No!" to my seating, and moved me back. The irony being, of course, is that no one was in those seats during the flight. And if they'd had an electronic system, they'd have known that in the first place. The flight attendant was good, and the personnel were friendly. But - and I know it's hard for a regional carrier like this - they need to upgrade their systems to continue to compete. Then again, maybe they don't care about that - it's not like there's too many carriers clambering to go to Chadron.

Update: just received a full refund from Great Lakes Airlines thanks to the most wonderful credit…read morecard company on the planet, American Express. If you decide to travel on Great Lakes and they do not provide the service you pay for be sure to send a dispute through your credit card company. I cannot believe how quickly we were able to get all of our money back! I will never ever consider flying on this airline for the rest of my life.

I asked a security guard a question about luggage and he would not answer me. He said read the…read more signs. It was my first time in the airportand I just wanted to know some procudual questions. Never mind. I will look elasewhere. I hope this guy does not reflect the disdain of your other employees.

At least a coffee shop and something to eat. Tore down a perfectly functional airport with a…read morerestaurant.

Lenny at the Cheyenne WY location was amazing. We had an issue with an unrepairable flat tire…read moreduring our travels and he got us into a new vehicle right away. And it was the vehicle grade we had reserved (our original vehicle picked up from another location in WA state was 1 or 2 grades below). Great customer service and gave us a $50 credit for all of the hassles we had to go through at our pick up and with Avis's customer service. Thank you Lenny for all of your assistance it was greatly appreciated!

This is 1PM, so a midday arrival. Not in the middle of the night…read more Ok. They tell me they'll call me when they have a car for me. Instead I get an email telling me that my reservation had been canceled. So, without any warning I have to figure out how to get a rental car last minute for a business trip.

We called the number and the man was EXTREMELY RUDE. He informed us that the limo services were…read moresold out for the date we requested. We asked him if he recommended any other services and told us to figure it out on our own. VERY INAPPROPRIATE!! I tried to call again and I was called an ASSHOLE.

From the owner: Professional service and style wherever you're going and whatever you're doing. Cheyenne, Laramie…read moreand beyond , Phat Limo will get you there on time, every time.

They bit off more than they could chew with this airport…read more 1) Not enough area to sit when waiting prior to going through security. 2) Did not make an announcement loud enough stating that they do not accept electronic tickets. So I (and several others) had to leave the miserably slow security line to go back to the counter just to wait for someone to print off our tickets. While at the counter we had to wait 15 minutes to have someone meet us since they are highly understaffed here.When we did get back into the security line we realized that one of our tickets printed were for another person, not someone under our reservation so we had to go back again to the counter to get the correct ticket. 3) When we did get to the gate area we were welcomed with the fun news that 25 people (out of the 52 seats available on the plane) needed to volunteer (or get voluntold) to give up their seats due to weight restrictions. 4) security took 45 minutes to get through partially because people took forever to take their shoes off; partially because they do not have the ticket/ID checking apparatus in a convenient spot. Also, the gentleman who was checking the tickets/IDs were helping people get their bags situated. Yes, it was nice of him but it slowed down the entire security process. Our flight was initially scheduled to leave at 11:20 and at 1:15 we were FINALLY able to being boarding. For the most part the staff was pleasant and the facility is beautiful but they were highly unprepared to open this facility. They need more people working, better announcement system, and a better security line. The old AA flights out of the old building went without a hitch several years ago and I was very disappointed in how everything was handled today. I hope that they are able to get everything ironed out or they will loose a lot of customers.

This terminal is so poorly designed,and so much wasted space. Can't view the passengers boarding…read morethe flight unless you go stand out in the weather. And you also after slipping on the ice covered ramp from the plane have to again wait for your bag outside in the cold, and windy weather. Who designed, and worse off approved this outdated terminal?

Not good when your in a hurry, said 25 30 minutes, it's been an hr and 10 miniutes, I had to call…read morethe car shop and ask them to stay open an extra 30 miniutes so I could get my car. Every time iv used Ti, I've either been late or had to pay for a ride back because I didnt make it to where I was going in time, 1 star, get more drivers!

Best, reliable taxi in Cheyenne! Thank you for being a great help to me and my 4 big dogs when my…read morejeep died w groceries on new years eve. Happy New year!! These people run the best business in town.

Awesome customer service. Always easy to deal with. The cheyenne site is by far the best one I've…read moredealt with. Will always be a repeat customer.

I am extremely disappointed with my experience. I made a reservation in advance expecting a vehicle…read moreto be ready upon arrival, yet I have now been waiting over 2.5 hours and still have not received my rental car. The purpose of making a reservation is to ensure availability and minimize wait times. Unfortunately, that was not the case. There was very little communication regarding the delay, and no realistic estimate was provided as to when a vehicle would be available. What makes this even more frustrating is that I was supposed to be traveling for my birthday. Because of this delay, my plans have completely changed, and I've spent a significant portion of my birthday sitting and waiting instead of enjoying the trip I had planned. Not exactly how anyone hopes to celebrate their special day. I understand that unexpected issues can occur, but waiting several hours after a confirmed reservation is unacceptable. This experience has been frustrating, inconvenient, and has significantly impacted my plans. Happy Birthday to me, I guess. I hope management takes steps to improve vehicle availability, customer communication, and reservation fulfillment so future customers do not experience the same situation.

Great room, very comfortable and clean. Excellent service and we feel very comfortable here…read more Would definitely stay here again if we are in the area

The best overnight stop ever! Great suite w kitchen and top…read moreof line everything...dinner comes with rate! Delicious and deeply comfortable! Book it!