Seat comfort for the average adult in economy seating does not exist. The seats are cruelly designed. This is what I think of the torturous crashpad otherwise called seats by accountants: 1 they are designed by cheap accountants, 2 no one is supposed to be comfortable in them, 3 the "Hunchback of Notredame" would find it comfortable, 4 perfect for poor posture, 5 two sets of seat belts should be used so I could sort of sit u read more

This service broke my cat's paw and didn't feed him food or water for a day. By the time he got to Alaska, a bone was protruding from his paw and I had to force feed him and give him an IV for a week. United refused to accept responsibility. Don't ship your pet with these miserable people. read more

Super pissed off. Had a flight from Tampa to Chicago. The stewardess ignored me. Literally served my fiancee a snack and completely passed me up and my son up. Then the drink cart came. And the stewardess was going to ignore me then. My fiancee leaned over and said "she will have this and my son will have this " to get the stewardess to serve us. I have no idea what I did or said to piss the stewardess off. To make her skip me and apparently to tell other stewardess to ignore me but it was irritating. Either way if I see her again on another flight I will promptly switch tickets. There's nothing like needing someone to order for you. because the stewardess was openly ignoring when you were seated on the aisle seat. read more

After 14 flights on United in the past 6 months, I have had bad experiences on almost all of them. Here's the breakdown - 8 experiences of rude or indifferent customer service (I'd say they're batting about 500 on this one) 3 canceled flights (only one due to weather, one stranded over-night) 1 missed flight (3 of us were one minute late for the last flight of the evening, could still see passengers on the jetway, but they wouldn't let us through - got stuck overnight in PDX) 1 lost bag 1 damaged bag (broke the wheel off a very sturdy Samsonite, no apologies or recourse of course) ...and don't get me started on the greed fest of their seating upgrade charges! Now I'm willing to cut the airlines some slack because times have been tough for this industry, but this is just plain bad business. I fly frequently for business and am an MVP on Alaska. There are only 3 airlines that fly out of my little city and I will continue to fly Alaska whenever humanly possible, even if the route is longer and the flight is more expensive. In comparison - in the 20 flights I've had on Alaska in the last 6 months, I have experienced rude/indifferent customer service maybe twice, and only one canceled flight (note: it was the last flight out for the night but they moved heaven and earth to get all passengers out that evening). United - get your act together! read more

Terrible flight services. I made a round trip from Calgary, Canada to Pittsburgh via Chicago The flight there, the connecting flight was 2 hours late. I missed the flight and waited in line an hour to get rebooked, 8 hours later. The customer service was rude and told me "You are lucky you got out of Chicago today". The flight back, I guess they overbooked but they moved me to an hour later flight, to Denver, without emailing or texting me (I found this out at CHeck in counter). No apologies or explanation. The new flight arrived 3 hours later... Terrible service. I had bad experiences with United before but this is by far the worst yet. No more. read more

Man, where do I even start. We booked our flight with United to return home from Las Vegas about 60 days in advance. When I bought the tickets, I was not given the opportunity to choose my seats, so I just made sure to check in at least 24 hours in advance. When I checked in, I made sure that my wife and I had seats next to each other, and we did. 38E and 38D. Stop right there. Unbeknownst to me, row 38 is the BACK ROW of the plane, the seat cannot recline like everyone else's, and you get to accommodate each person in need of using the lavatory so conveniently placed behind you. There was a short delay in taking off, maybe 20 minutes or so, and once we got in the air, the flight was really pretty smooth. Entertainment was not provided. You have the option to buy live television or movies, but nothing was complementary except for the same episode of an autistic reality TV show played over and over again. It was borderline offensive. The stewards were less than impressive. They provided drinks but certainly did not go out of their way to make anyone comfortable. Believe it or not, the real fun began after we landed. There were storms going through the Chicago area. When we landed, we were informed that because of a delay, our gate was taken and we would be unable to unload the plane for about 20 minutes, no problem. After 20 minutes, the captain gets back on the intercom and so kindly informs us that the runway is jammed, and there is no way to get us to the gate. At that moment, it seemed, every person on the plane decided that they couldn't hold it any longer and without getting too graphic, each passenger took turns utilizing the facilities located directly behind us. I am a patient man, but this was insanity. We waited on the runway for over 2 hours before finally unloading the plane. I wish I could say that this was the end of our experience. Unfortunately, there's more. When we got to the baggage claim we were informed that our bags were unable to be retrieved due to the lightning outside, and they had no time-frame for when our bags may be released, as the storms were expected to continue throughout the night. My father-in-law so graciously waited the 3 hours for us to get off the plane, and I could not ask him to wait another 3 hours (hopefully) for our bags to be delivered. I decided that it would be best to drive (over an hour) back to O'Hare the next day to pick up our bags. Which I did. I know that there is some room for grace with air travel, as a lot of natural events are out of the airlines control. This was not one of those situations. Not only were we not given any sort of food or beverage while waiting over 2 hours on the ground, we also were not provided with WIFI or any other sort of entertainment, even after it was suggested to the stewards by a passenger. This whole situation was handled very poorly by United Airlines, and it has officially landed itself on my "do not fly list" right there next to Spirit and Frontier. Congratulations! read more

My experience in in this airline was fine, I can't say they have a very good service however, their crew were ready to help give you some information at the airport. I requested to have me and my kids to be seated together but since the flight was full, we are seated separately and they were not able to grant our request. read more

I had 2 flight attendants who were very polite and kind the entire ride. My carry on bag did not fit properly and they found a way to make it so that I did not have to check the bag. They worked on flight 5677 from Salt Lake City to Chicago. They should get a raise for being so kind. Usually flight attendants are not like that! read more

My advice is to avoid like the plague American Airlines. I can only hope their maintenance department is better than their customer service and scheduling department. At least my bag will be in Jacksonville tonight. read more

Nothing works on these old planes. You pay crazy amounts to fly these days and you kinda expect stuff to work, never again.

Like to start out with how delighted my family was on our first class trip to Orlando in the beginning of the month with United. So much so that we signed up with United mileage plus and opened up a new credit card to start racking up miles. Then I made our first purchase and bought a ticket to fly to Atlanta 9-20-17. All is well and still excited at this point. I get to O'Hare to check in and the agent states "Mrs. Jacobs you have to pay for your checked bag." Which I reply with your United Mileage Plus Explorer Chase card stated first check bag is FREE when you use your card. They then told me sorry we have to charge you $25. Disappointed, I thought maybe I read the program wrong, so I paid and proceed with the trip. On 9-24-17, I was returning home from Atlanta and sure enough ran into the same issue. So this time the agent suggested to do Priority and your bag will be FREE and you board sooner. Sounds like a good idea for $40 due to the fact I'm traveling with an infant. As I am waiting to board I call my husband and explain all the extra charges that I had on this trip. He went online and researched the card and told me I should not have been charged for my first bag and get priority with my card either way, to the fact that the original fare is bought with my United Mileage Plus Explorer Chase card. I felt frustrated and left that I was taken advantage of because I was a woman. My husband came into the airport to pick us up and talk to someone about getting a refund for the mischarges. We went to the carousel to pick up my bag and stroller. Only the bag came out, so then we talked to an agent who stated that we should be at carousel 7 due to the fact that it is an odd shape. We did what we were told yet when we got to the carousel our stroller never came out. So we decide to go upstairs and talk to someone about the charges and come back down for the stroller later since it might be just taking longer than usual. We than go upstairs and an agent gives us a pamphlet with numbers and an email address for refunds. WOW! Then we asked to speak to a supervisor. We were than given a odd look and they stated we have to find one and might be a few minutes. No problem, 20 minutes later, we asked again and explain how ridiculous this is. A few moments later a supervisor showed up. We explained the situation and the supervisor seemed to be understanding, Theresa who was the supervisor than made a phone call, and came back and stated that there was nothing she can do. Flabbergasted, I was like your a supervisor and you have the receipts in hand and agree that I have been mischarged and nothing? Theresa than told us to go to a website and write an email. Frustrated, we go downstairs to get the stroller. Than we are told that the stroller did not make the flight and we would have to wait another two hours. We eventually situated with them sending the stroller next day. We will see if we actually get the stroller tomorrow. It is not easy to travel with an infant but United really made this experience horrendous. So now its not about just the $65 that we were over charged, it is the experience I felt with the company United. I don't need the extra hassles and feel that I should never be treated this way from any company. If this is the way United conducts business, I think I might have been wrong about this company. read more

Worst damn experience on Memorial Day weekend. Tried to catch a flight to Dallas for a memorial, I'm a hour early. Check In, yellow warning display comes up. (See agent). Lady of Eastern Descent, states do you need to check a bag. No, but I have this very small bag to carry on. It states Military no fee. Show her my ID. States that doesn't look like you! Pull out DD214 and license. That's not gonna work. 15 mins went by. (Who the hell are you to question my service)??? Dammit I'll pay. You gotta get in that line.......::15 people. My flight leave soon. "You'll be OK. I wasn't. Got to counter, it's too late. ITS A DAMN bag 10x10 inches WTF... we can put you on a flight at 4:00. The damn memorial was the whole point. It will be over!!!! UNITED FOR MILITARY l???? FOH read more

No customer service. Customers treated like cattle. Delayed flight then herded into aircraft only to be told we now need to wait another 1.5 hrs on the tarmac so their incoming passengers would have a gate. No offer of free drink, movie or snack. Only "hurry up and wait" attitude. Ridiculous that this is what air travel is like today. read more

Terrible customer service. No cares to help anyone needing anything. Always damaged luggage or open. Lost a phone from my suitcase from check in to pick up. read more

Absolutely awful customer service. Flight in and flight out were both delayed. Waited over an hour in line at customer service (where only two people were working) for them to tell me to run to the gate and I would be able to get on the flight. Once I got to the gate, the gate agent yelled at me and told me that I could not get on the flight despite what I was told by customer service. Definitely will not be flying this airline again. read more

Poor service for their 1K flyers, I have no idea how they treat people who spend less than $9k with them, but they don't treat their regular flyers well. read more

I'm sitting at O'Hare at the gate for a flight to Denver. This flight has open seats. I have no checked bag and no carry-on. I have a ticket for a later flight. United won't give me a seat! They want $75 for me to do them a favor. I understand the industry is strapped, but United is just poorly run. I'd recommend spending a bit more in any alternative. You'll save money avoiding United frenzy for fees. read more

I've heard bad things about this airline regarding delays, however my experience was great. Speedy and efficient checkin, courteous and professional staff including pilot. We hit a lot of turbulence on landing, but we flew into a storm. The storm also delayed us about an hour on the tarmac, but staff kept us apprised of everything. Airplane was clean and comfier than spirit or Southwest. Would fly again. read more

I haven't gotten to the airport or on the plane and am already having problems with these guys. My friend and I are taking a post-graduation trip to Disneyworld and we wanted to maximize our time in the parks so we booked a 9am flight that would get us to there with time to spend some time in one of the parks on the first day. Then today we get an "updated" itinerary from UA saying that they have changed our departure time from 9am to to 1pm! No explanation. For a second I was wondering if my friend had changed it until I saw the little tag line on the bottom that said, "Thanks for your understanding." So I'm pretty upset at this point. We won't land until after 4:30pm and by the time we get the parks, most of the day will have been wasted. I call. After going through an obnoxious automated voice system, I have to wait 12 minutes before I can even speak with a human being. I am furious, but I remember to stay calm and "kill them with kindness" as my mother likes to say. First there was the quality of the call (I was on my home phone). I felt like I was talking to someone on a cell phone, I had to ask the woman to repeat herself every time she said something. Her lack of enunciation did not help the matter. She didn't seem to be listening either. I outlined the basic problem for her at the start of the call (it didn't seem that complicated to me). So she pulls up my flight info and repeats it to me. Like she doesn't understand why I am calling. So I repeat the problem again and finally get a logical response sans any explanation or apology. She says she can switch our flight...to one leaving at 6:00am. So I get to ask my friend tomorrow what she wants to do: a) arrive really late at the parks on the first day with not enough time to do what we had planned on or b) have to get up before 4:00am to catch a ridiculously early alternative flight Considering travel within the US? Do yourself a favor and book anywhere except with United Airlines. read more

Absolute worst airline I have ever dealt with. Driving a car to my destination would have been twice as fast, 10 times cheaper, and a 10000 times less frustrating. It took 19 hours to get me from Charleston WV to Memphis TN. 19 hours! On a Tuesday .. the second week in August (no holiday, blizzard, week-end or anything). Google says I can DRIVE it in about 9 hours. They screwed up connecting flight due to multiple delays and hour-long wait on the tarmac waiting on a gate to park the airplane. Terrible customer service. They did not offer to put me up in a hotel. They will not give refund. Had to camp out in airport or pay for my own hotel. Total zombie customer service. These poor customer service guys have miserable job. Over 100 angry people waiting in line for 2 hours (because there's nothing better to do since you are going to have to wait 10 hours for next flight) trying to get compensated for their "inconvenience" caused by the inept airline. If you can avoid United ... do it. (Well, if you like joining class-action law-suits, this business will get sued eventually as soon as a lawyer gets "inconvenienced". So you might make money on them eventually) read more

I fly a lot for work. Delta is my go to. Tried United. They have so many rules. Because I had two bags I had to consolidate my bags. They measured it and said it was ok. Then another employee came by and said it was too big. They told me to carry my extra stuff. Then just let me carry my purse! There was tons of unused overhead space so what's the big deal. Delta would have just said, no problem and just made the customer happen. Felt like I was flying in a 3rd world country. read more

I'm on ya 908 horrible flight paid for a window seat got stuck in the middle turbulence almost the whole way rough landing in Chicago coming back from Amsterdam do these guys even know how to fly disappointed hardly no cold air and the crew took 5 window set rolls so they could sleep during the flight just wow read more

Really good customer service. Through no fault of their own this is the oldest looking terminal in ohare, and the fewest food options. But seats are comfortable and the people are friendly. There is a large seating area. The delays here are much more minimal as compared to other airlines in the same airport. read more

United Airlines - Getting ready to take off! Snow is cleared off the holding area. - Airlines Near Me - Chicago, Illinois

This review is for Marios at Chicago airport(5 stars for him) . He removed all obstacles to get us on an international flight despite the gate being closed. Our connecting flight caused the delay and his exceptional service and professional decorum made for an excellent experience. Otherwise, almost all of our luggage was delayed a few days and the trip overall was very stressful. read more

During my corporate professional life (long over with) I traveled hundreds of thousand miles on various airlines, United being one of them. Back in those days if one was going to have problems with a flight, it would probably be on United more so than any of its competitors. Now-adays, I avoid travel by commercial airlines like the plague. I'd rather not go anywhere than fly somewhere on any of the major airlines. This review has nothing to do with my personal experience, but rather that of my sister, who had to fly from Santa Rosa, CA to Moline, IL, and back this past week. She had such a bad time on United, she said she'd never fly with them again. The Moline/Ohare connection was screwed up. Had she waited, she would have missed her connection in Chicago, and have to overnight at the airport. She and another woman hired a limo to drive them from Moline to Ohare. On arriving in the nick of time, the posted departure gate was changed, and my sis had to run (she's 70 yrs old) to get to the actual gate from which her flight was actually leaving. Then that flight was cancelled. She ended up getting a flight to San Francisco, and a friend drove from her home , near Ukiah, CA to S.F. to pick her up and then drove back to Ukiah. After a triple sized martini, she wrote me an email, letting me know of her experience on United, and what she thought of it. I wasn't aware that my sister knew so many four-letter words and derivatives thereof. She refered to the airline as U-f_ _ _ _ _g-nited. She said she would award it less than 1/2 star read more

I went to the United club where they offer military free admission. I then got rejected for not having my orders when I was showing them my orders. They didn't want to listen they just bantered me read more

Paid for premier access on my outbound flight from O'Hare and then it is not on boarding pass. "Customer service" can't fix it!!! Turns out when United changes flight numbers their "system" doesn't always update this. To add salt to the wound, we were on the tarmac for almost two hours on the inbound flight from Columbus to O'Hare! First class immediately got food and water. We in the proletariat class only received a small cup of water after an hour! We only got a small bag of pretzels about 30 minutes before landing in O'Hare. The inbound flight was run by Sky West, so I guess it's my fault for taking them. read more

I find United's Policy to leave 10 minutes before departure confusing. I my ticket says 5:00PM why is the plane gone at 4:59PM??? And we were there 2 hours before but got stuck in security. TSA and United need to get the security Queues worked out. The lines are so long that many of the passengers missed their connections. I appreciate that the TSA keeps us safe but someone needs to come up with a solution to the extremely long TSA lines that cause missed flights. Very thankful for the toiletry kits and blankets the staff gave us for our overnight stay :( read more

Just don't lie. 3 of my 4 flights were good this past week hit the last leg when they flat out lie and admit to it drops the review. People can handle the truth you just have to trust. read more

Pretty good customer service at this location. Agents were quick and courteous in trying to resolve my issue.

OK, the airline industry is what it is nowadays - an epitome of mediocrity when it comes to customer service. So the industry collectively starts at 3 stars, with some getting an extra star for treating the customer right and others losing stars for additional indifference. Every airline has their fair share of great employees as well as a few "Jet Blue" types that are quick to bail out the side door. Most of the employees are somewhere in-between. What sets United back a star for me is what I refer to as their "Economy Minus" seating. A few years ago some money hungry marketing team at UAL decided to add some legroom to the coach seats in front and sell them at a premium. The extra five inches for this area came not from taking a row of seats out to add legroom, but instead by robbing the majority of its other passengers of legroom in coach. At 6'2", when I sit straight up in my seat, my knees hit the seat in front of me. And God forbid that the passenger in the row ahead of me decides to recline! So if you want any kind of comfort on a United flight, it's pay up or else. As I noted, I don't find United employees any better or worse than the other carrier's staff. But this seating option that they created is a United "feature" that they choose to offer - and create further discomfort fo the majority of the customers on their flights. read more

The single worst airline I've ever flown with. 1. 4-hour delay because they couldn't find their own flight crew 2. Horrendous customer service 3. No air conditioning (in the middle of summer!) 4. No wifi, screens, outlets, or a shred of human decency 5. Changed our destination with no compensation. Not even an apology. Even putting aside your many unethical business practices, you really, really suck, United. read more

Okay, granted, as a Premier member since I can't even remember when, I always get decent service on United. Occasionally, I'll get op-upped (that's operational upgrade) to first or business without even asking. That and the fact that it gets me to my most traveled destinations nonstop: Shanghai, Beijing, San Francisco, Los Angeles, Zurich. I know, odd mix. I love the Economy Plus seating and priority lines through security. It means I usually get to O'Hare 30 minutes before take off, and zip through the airport. I hate Concourse C and the walk it demands, but I'd take that over musical chairs (Southwest) anyday. Oh and Star Alliance partners also upgrade me on op-ups, which is a plus on those pesky international flights! read more

United will never be the worst airline; that trophy had Spirit engraved on it. But bless them, they're sure trying. First I paid to check 2 bags, only to have them offer the same service free at the gate. No, they wouldn't credit or refund me. After a delayed flight caused a missed connection, they booked us on the next available flight, 2 1/2 hours later. Then they somehow managed to not get our bags on that flight, but the next one later. At the baggage claim, I was given the choice to wait another hour, or have them delivered to my hotel free as soon as they arrived. I went to the hotel, where I got my auto text message that my bags had left the airport with the third-party company they employ to disappoint customers further. The bags were picked up at 11:02 pm, and the auto message states that any bags picked up after 11 are delivered the next business day. I dialed United's customer disservice line, where I was told the estimated wait time was 30 minutes. 38 minutes into the call holding music, they hung up on me. It's now 12:48 am. No bags, no help. No more United bookings for me. Update: 9am the next day, still no bags or communication. Excellent fail! Note: there have been several United employees who did their best to be helpful during the travel portion. I can't name them; they made it clear that every time they did the right thing, it was a violation of company policy. I hope for them they can someday find employers who deserve them. read more

My wife flew out of O'hare on June 9th,2018. On June 8 I paid($25.00)one bag to be checked.My wife went to the check in at the United counter on June 9th,and was told you have to use the Kiosk machine to check in.(not very helpful service by United).My wife was doing this for the first time,and somehow it printed two baggage tickets.She advised the United rep.who was advising her,and was told "Don't worry about it".She didn't realize she was charged for another bag even though she only checked one bag.Calling United about this turned in another problem.I was advised I had to send an email no person could help with this problem.I send an email,and received an email back informing me it will take 8 to 10 weeks to look into this matter.What great service!! read more

I was a loyal United customer however I am extremely disappointed that a few months ago United made customers choose to exclusively use their mileage plus account or their continental frequent flier account then 60 days later United forced customers back to their previous continental frequent flier account. Why did we have to go through that exercise?? So United took additional cost and customers went through a useless exercise. Also, just switching over to the Continental website comes across as lazy and the website is not user friendly. I cannot pick my seating in Economy Plus and based on another reservation I have if I want to switch seats in Economy Plus I'm going to be charged an additional fee. United had an opportunity to really update their website instead of just switching over to Continental. This was a strategic miss. This is not the United I know. Why did United significantly increase fares out of Denver? It appears that United took this opportunity to increase fares due to the lack of competition at Denver International Airport. I fly weekly and will now start to look at Frontier, Spirit, and Southwest airlines as alternatives to United. I will also inform the appropriate government agency of my displeasure also with the significant increase in fares since the official merger began 2 days ago. Please don't use the price of oil as a reason for the increase in fares. That excuse is old. Also, having over an hour wait to talk to a customer service agent this weekend is bad. United knew the conversion was happening and should have been prepared. Cost should not be a reason to not be fully staffed because if I remember correctly any cost related to a merger is accounted for in a separate cost center which can be written off for tax purposes within one year of the completion of the merger. This letter probably will not reach the decision makers at United but I will voice my displeasure with anyone who will listen during my travels. Word of mouth feedback/marketing is a very powerful tool. Also, I will post my displeasure on Yelp by the end of the day. Thank you. read more

Absolutely the worst service. My flight crew overslept and was 2 hours late (seriously?). After that, they managed to LOSE my gate checked bag. I knew they had sent my bag to the wrong gate, but the three United employees I talked to didn't care. They told me to go file a claim. They could have just flipped the bird - I'm sure that's what they were thinking. I never got my bag back. The customer service center is located in India. Not only does their English suck (I lived abroad for over a year - I understand bad English and I can't understand these guys) they also don't know shit about finding your bag. The only place I've had worse service (maybe) is U-haul Chicago - man do they suck. read more

My family and I just arrived from Washington Dulles. During our flight United damaged our luggage. I reported the damage to the luggage claim department. Where I spoke to Linda P. She was unhelpful and unprofessional, she stated that there was nothing that they could do. Shame on you Linda. read more

You want to hear how United ruined my vacation? I've got 24 hours of "nothing we can do"... we are supposed to be in Dublin, ireland by first stopping in Chicago on UA 1524 but they diverted to Milwaukee, Wisconsin due to not having enough gas - spent 5 hours at the Milwaukee airport until we missed our international flight out of Chicago. We lost an upgrade fee of over $1000, spent 20+ hours in Chicago with no luggage and we were offered $50 to essentially "get over it". Calls, emailed and in person have resulted in a lot of blaming. Advice: avoid these airlines at all costs as they don't value customers and offer no help. Please let them know how much they suck. read more

This is the worst airlines. I have no idea how they stay in business. Their service is horrible, the employees are mean and nasty and the whole joy of traveling is destroyed by this miserable team. read more