I'm updating Contour Airline out of Oakland to the Del Norte Regional AirPort! For the past five…read moreyears I've been using this airline every two weeks for my business trip. It used to be very reliable but after the pandemic, this airline has gone downhill radically! I had unexpected cancellation almost every other time! Which means once a month it has a broken down schedule. All they have to do is to let the passengers know at least two hours before departure time so we can arrange for other travel options, instead they wait until the time of departure time and send out an email of cancellation. They rarely have anyone on the ground to speak to the irate passengers. It's probably the worst airline experience I've had for the past year.

I had the worst experience with this airline. First I missed my flight but, was marked as being on…read morethe flight. Which caused my family that were waiting on me to be extremely confused and frightened. They treated me as if I had done something wrong. From the ticket desk to security they were rude. The flight staff was very friendly though. Unfortunately, I will never fly with them again.

Don't fly with this terrible airline!! They charge $25 to talk to someone at the call center!! And…read moreeven when you pay they are beyond unhelpful. They don't serve any food, not even water on their flights. It feels like every time I fly with them, I'm choosing to be tortured. From now on I'll spend the little bit extra money for United because after all their extra fees Avelo ends up being almost the same price!! The ticket is one price, then you pay more for the seat, another fee for luggage and so on.

Avelo ripped me off for 609.98. They do not honor their refund policy and they do not respond to…read moreany emails, phone calls (gave up after multiple attempts of wait times 4-5 hours and they never called back when message left). Didn't even respond to a certified letter sent to Avelo in Houston. Oh, did I mention they are telling me that unless I fly to the east coast, since they are pulling out of west coast, I would never be able to use my money which they put in a travel fund. They are the worst.

I have lived in Arcata for 11 years and flying out of ACV with united has been flawless no delays…read moreor problems

First let me start by saying I loathe commercial flying, and it is only out of necessity that I do…read more I'll take you there and drop you off or even come pick you up but, it's my third preferred method of transportation. That being said, I recently had to fly to southern cal and it was a necessity so I endured. Also, please bear with me on my lengthiness but the details are worth sharing... Did not even get started and running late by over an hour right off the bat just confirmed again why I loathe commercial flying. Finally make my first leg to have mere minutes to make my other flight (24 gates away and a different terminal) so I run and I mean run the whole way just to barely make my next flight. Now we sit and sit and sit, only to be told that the plane we're on is broken and we must change planes 12 gates away. Finally make it into SNA with less than 2 minutes to spare before the curfew starts at that airport better late than never. Now my return, even worse - get to the airport early, get to my gate with literally an hour to spare. Now this flight is delayed by over 4 hours making me miss my entire connection home in SFO. So now I have to leave the secure area which requires rescreening again and try to reschedule my entire return trip. It gets even worse, not only does it put me back by five hours I now have lost my first class seating and premier access because of their mistake as there is no way to accommodate me and what I paid extra for. So instead of being home in 5 hours, now I must endure what I consider the most blatant disregard for the passenger overall. Thank god my wife travels a lot and has passes and upgrades galore, for if not I would be just an average customer. There is finally customer service at SNA in the United Club (so if you're joe average customer in "basic economy" forget about help) there I was told of all kinds of ways possible home but none from there that evening only at LAX was the last flight of the night a few hours away so I take a shot at it get me on the plane. I actually had better and quicker results using my own damn app on my phone while in route via Lyft and was able to upgrade my ticket and seat assignment easily for additional money, and of course there was. Now I make it to and through security and make it to gate and wait for about 75 minutes or so and the start of the stated boarding time has come and gone and nothing. Next the pilot comes out to the counter and says there is a delay with the weather of at least 4-5 hours. Wtf? I know better it's already late past 21:00 hours. As I'm walking away from the gate call for a ride and make I way out of LAX where sheer chaos ensues. Head back to the hotel and get on my app, change my reservation and seats one more freakin time. Thank god for the app. A whole day later, Uber my way back to LAX again, through security one more time and finally to the designated gate and finally get home via SFO... this only confirmed ~ Nothing has changed in the 18 plus years since the last time I've flown commercially. It still a stressful way to travel really nothing enjoyable about it. If you're not willing or able to buy the "upgraded" forget about basic human interaction with the help. On top of it all even if you are willing to pay extra money for a certain level of comfort while using this method of travel there are no guarantees of said services and not having it honored really blows on a multiple of levels. It just reiterated in my mind why I loathe commercial flying. Drive, ride a bike, take the train, hell hitchhike it's faster... 1.5 Stars there are much better ways to travel imho rounded up for just making it home 00609