United American Moving has been INCREDIBLE with moving my boyfriend's parents from NY to SC! Being a last minute move, it was very hard for us to get time off to help them, which was especially important considering that they both currently have physical handicaps. Nothing was a problem for United American Moving and they made sure our loved ones got ALL of their belongings safely moved over state lines. Not only were the staff friendly and accommodating, but the price was unbeatable. We got 4 different quotes and United American Moving was competitive but still the most affordable. The in-laws both loved their mover named Archie, who really went above and beyond to make sure everything was packed, organized, and ready to be unloaded at their new home. We are SO grateful for United American Moving. They were truly able to step in and step up on short notice and did so with smiles on their faces. Thank you for making this move so easy and affordable!! read more

If I could put zero stars I would . Complete scam ! Run far away from this company! Do not pay them any money whatsoever. Paid a deposit , they outsourced a moving company and then was told I'd be charged more to put all of my stuff on the truck . 300 cf apparently for $1500 . A scam . Then to top it off they blamed me . read more

Scammers they will subcontract your job and blame the other company taking no accountability. My stuff was stolen and they won't even do anything about it. I have to take my matter to court and spend time and money to hire attorney instead of them just filing a claim for them subcontracting a known scammer. Please don't waste your time with this company. It is way harder to pursue legal action than it is to hire someone else. If you were affected by this company please fill this report out: https://nccdb.fmcsa.dot.gov/nccdb/home.aspx read more

This Company is A Complete Scam!! They are not movers but Brokers !! Give you low binding estimates then the moving company they use takes your furniture and then demands more money! Run From this Company!!!! read more

Filled out some information to get a quote for moving and I've now received 15 calls between 10am and 4pm. Answered a couple of them and told them I wasn't interested especially after all the calls I had received. From different numbers. They said I agreed to the calls and they would just call me again tomorrow. Answered another one and told the guy no and he asked why so I said I'm going with uhaul and he said isn't that expensive and I said I'm not interested and he hung up. Now im getting texts. When i texted saying im not interest he replied with "​ I know you have had a lot of calls but I guarantee you it's a lease worth 10 minutes of your time to get a price from me. If it works out great, if not, no harm no foul." How about call once leave an actual voice-mail and then the potential customer can listen to the voice-mail at their convenience and return the call. Instead of calling from 15 different numbers in a 6 hour period. This company could be great and 50% cheaper than anything else and I still wouldn't go with them after this. read more

Absolute crooks, grifters and creeps looking to prey on people. They begin with lowball offers designed to get you to sign a contract with a $700+ deposit and then they schedule the pickup outside of the 72 hour refund window, or in our case the truck was 2 days late pushing things outside of the window. When the truck finally arrived they gave my family a scribbled, hand-written addendum for twice the price they quoted. Nice. My parents are in their 90s and didn't read the lengthy self-protecting contract with 23 paragraphs full of "outs" very well, such as this one: 18. customer hereby knowingly, voluntarily and intentionally waives the right to a trial by jury in respect of any litigation based hereon, or arising out of, under or in connection with the goods and services obtained here under, the move, or any course of conduct, course of dealing, statements (verbal or written) or actions of united american moving or the mover. customer acknowledges that this waiver constitutes a material inducement to united american moving to enter into this agreement. I am livid with how my family was treated. Be advised and stay away from these predators. The florida AG will be contacted right away. read more

United American Moving - Movers Near Me

This is a brokerage company that will say anything to get your business. Dishonesty is common in this industry, but these are bald-faced liers. On the eve of moving day, you're suppose to receive a call from the actual movers. This didn't happen in the first 20 hours of the day so I called them in case I fell asleep, but the phone had been disconnected like the entire thing was a scam. I reached out to the call center instead and they tell me that I'm out of luck because none of the brokers were reachable because they're all observing the holiday of Shavuot. After pressing them for help, they reluctantly gave me the number to the actual moving company who were running late (find one directly if you want to save a few hundred bucks). On the day of, the movers were late, but reachable. When they arrived, they immediately took to straightening out all the BS that I was told; this seemed to be routine. I tried to get a hold of a broker again but they were still unreachable. I had to go through the time consuming process of cutting a new deal on the spot with my back against the wall. It suddenly made sense why the movers were late. At the end, I was missing a box and it wasn't their problem. I understand that, but they sure acted like they would've cared. The actual movers deserve separate poor reviews. I guess the lesson here is that you get what you pay for and some people can be extremely dishonest. read more

I wish i Could rate this company with zero stars. I booked this move including the Furniture stuff. I asked that guy if I would be able to sell my furniture . Will we adjust the price by excluding all the furniture? That guy was very confident and said yes sir. we will exclude it and your moving cost will be much lower. Then I paid a $743 deposit. Now after I sold my furniture I reached out and they are saying that we can't go lower and price will be the same. if you cancel the contract, you won't get a deposit back. They were so rude. PLEASE DON'T EVER GO WITH THIS COMPANY. THIS IS THE FRAUD COMPANY. THAT GUY NAME WAS DANIEL.. I LOST MY $743 DOLLAR ALREADY AND I DON'T WANT YOU TO LOSE YOUR MONEY. read more

Scam company. They booked a move without disclosing that they are just the broker. Then assigned a moving company to me that isn't even BBB accredited, and so low on reputation that no third party insurance company would insure the mover. Furthermore, when I told United American Moving about this problem, they were completely unwilling to change my shipping request to a different mover or even refund my deposit Total scam of a company and I refuse to use them again. Ping me if you want details - I already filed an official complaint against them under Federal Law. read more

I don't normally spend my time writing reviews unless I feel I have to but this company is not someone I would do business with, they will just harass you into using them for moving services. I inquired about their rates and it seemed like a decent deal. The problem was that they wanted me to pay up immediately. When they called me I was working and had tons of meetings. They kept calling and texting me nonstop. After talking to my family about them and the process a long with the pay my family decided to move me instead of using a moving service. I also looked at their negative reviews but I was willing to take a chance. I held off on paying until I had a chance to really do some research and read the fine print on their contract. I was not confident in giving them my money and after my dad talked to me we both decided that the best thing for me and my belongings was that we drive up to my new state together. I appreciate that they were thorough over the phone but I didn't appreciate being harassed during the process. I have told them repeatedly that I will no longer use their service and they keep calling and texting me and now they are being rude. People are allowed to change their minds about things and that's not a boundary or concept they seem to understand. I am so glad my family is moving me I wouldn't want to deal with these people. read more

After talking with Brett, I didn't even wait for a quote. He started off as high pressure and quickly moved to rude and arrogant. During the wasted 5 min conversation, he suggested my options may be limited based on my timeframe and tried to suggest that others who have provided quotes must be inferior. With this inference he stated that they don't provide quotes and let me get back to them. I told him and would not be making a decision on this phone call and he stated that "you need to move: we don't need your business". With that, I told him that we agree- they don't need my business. I then hung up. Does that arrogance work with anyone? I know I certainly won't ever trust you or your complaint Brett. I suggest that everyone avoid this company. read more

They are a Broker.  Very important to know that, they do NOT have trucks, drivers etc.  All they do it give you a bogus low quote, take upfront money and then redirect to the cheapest possible company so they can make even more money.  They gave us a quote of $5281 and final bill sent to us was $9891! Our stuff was picked up on June 19 and promised to be delivered soon, it is Aug 4 today - almost 7 weeks and still no update.  When I called this company - the rep actually said 'We got the upfront fees, now you coordinate with the moving company, we do not  do anything'.  And Stress Free Movers will never pickup and have still not delivered.  I am at loss here - upfront money paid and no delivery date, completely at their mercy! Bait and switch and horrible horrible service.  They dont care about you or your stuff no matter how much sweet talk they do, they will take the upfront money and will not call or pick up calls. Billy called me 10 times in 3 days to get their service and then never every picked up, Beth was horrible to talk to, I think she is just a horrible person! Extra money, No delivery till now - cant get worse than that STAY AWAY, MILES AND MILES AWAY! read more

I wish I could give zero stars. After an initial phone conversation with the sales person, everything seemed set. They would be able to help me pack my 1-bedroom apartment and move me about 200 miles. I signed the contract and made a down payment, and I was assured that my only contact would be the nice gentleman I contracted with. A week later, I have a telephone appointment with a "quality assurance" guy to confirm the contents of my move. He insisted that I have a TAPE MEASURE to give him exact measurements of my very few furniture items. He was rude, condescending, and threatened that if the measurements are not perfect, my estimate could double. I left my down payment behind and ran. These people are unprofessional and I would stay far, far away. read more

I highly recommend using them, they are 25 percent cheaper than the big van line movers.

Anthony won't stop texting my wife after she told him she doesn't trust moving brokers, and he keeps trying to persuade her that United American isn't a broker. But a simple Google search tells you otherwise. read more

BEWARE OF THIS COMPANY - first of all, do not make any changes to your plan once you sign up. Once they have a deposit down - any adjustment they make will lead to them jacking up your dispatch fee. Second of all - packages were severely damaged during the delivery. Picture frames were broken. Glass was shattered. Boxes looked like they had sat in water. I've included a photo of what they looked like originally for comparison. Truly unprofessional experience. Stay as far away as possible. read more

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Biggest scammers. Beware of their estimates. They will increase it significantly on your moving date even though you have same stuff. Quoting them "your bar stools are too big. Your couch is oversized". Even if that is the case, how can the estimate be increased 50% on the moving day. Also on the moving day, if they start to blackmail you. Do not panic and take a photo of the revised estimate and file a dispute with your bank. Read the contract thoroughly. But for your piece of mind. Look somewhere else. read more

Please note all the 1 star reviews. This company is a scam. They are actually a brokerage, not a moving company as they advertise. They will outsource your move after taking an expensive cut to the cheapest, most unreliable third party. Ours never showed up, we were forced to schedule another company and lost a 900+ deposit. I filed with BBB. NOTE THAT AS OF 7/2022, THE FLORIDA AG IS ACTIVELY INVESTIGATING THIS COMPANY. DO NOT DO BUSINESS WITH THIS COMPANY, IT IS AN ACTIVE SCAM. read more

I am moving out of state and needed a company to completely do all the packing, hauling and unloading. I spoke other Thomas and he was very nice and reassuring and I was quoted a reasonable price. I was told they will call me a couple of days prior to their arrival. Well little did I know he was the smooth talker of this WHOLE DAMN SCAM!! The week of they NEVER called, so I called them. I spoke with a man named Drew.. all he kept doing was putting me on hold and giving me the run around. I finally asked to speak to a supervisor.. she was not helpful either!! All she kept doing was apologizing. Well folks.. today is the day they should have shown up. They never called or came to my house. They TRIED to take my money but I stopped pay with my bank! I have taken my business elsewhere! Please please DO NOT USE THIS COMPANY.. who knows how many others they have ripped off!! read more

This Company isn't professional at all! They'll mislead you into thinking that your workers will be doing a very simple task but in fact it's very hard labor! My company got hired through a 3red party which was the broker who takes half of the earnings. The job said it needed two movers when it all actuality it needed several! Also, I never got paid for said job my workers/ drivers spent over 24 hours between driving and moving from one house to the other house. I am at a complete loss I'll have to get my lawyers involved it's been several weeks now and still I've yet to hear back from anyone pertaining my full payment including extra payment to my workers for additional work that they've done and was promised extra pay for it. read more

DO NOT use this company at any cost. Any money they get from you you WILL NOT get back, even if they never provide any services. Here's how they work: They give you an extremely low rate so they out-price more legitimate competitors. They make you pay a deposit to reserve your move date. (In case you're unaware, like I was, this is NOT standard practice. Reputable moving companies don't do this.) Then they jack up the prices (in my case the cost DOUBLED) at the last minute before you move for insignificant technicalities. In my case it was things like a double bed was listed on the original estimate, but they later said that didn't include the bed frame (a very small one), and I had originally guessed I would have 8-10 boxes but I ultimately had 12. I told them I wanted to cancel, because this increase put the cost way out of my budget, and they told me my deposit was nonrefundable (unsurprising), and I said I wanted to cancel anyway. When I tried to cancel, I was hung up on four times, and they disconnected the email I had previously been communicating with them on when I tried to send a cancellation email. After I finally got a cancellation confirmation email from them, I thought it was all done, but then three days later they took another $1,200 out of my account and claimed it was part of my deposit, so it was non-refundable. They charged me $1,800 and never moved a single thing. DO NOT use United American Moving. read more

Very Sad, Hurt and Upsetting Experience with United American Movers, because they Moved Nothing and stole all my deposit money. Horrible event for a 90% disabled Vietnam era veteran and senior citizen to experience. yet it happened last month, May of 2020. Yes, justifiably I am angry - United American Moving ripped me off $642.00. They did nothing for us beneficial then decided to keep our deposit. They are refusing to return my hard earned deposit. The treatment I received was nothing less than mean, rude and crude, all the while intentionally stalling communications on purpose. A true scam and rip off. Since I am retired and disabled and have plenty of time on my hands to start posting this Statement of Review to all major authorities, search engines and public organizations I am affiliated with, so as to warn the public about how UAM uses unethical tactics in order to scam innocent customers out of deposits. What happened to me, has been a nightmare. Now they get to experience the nightmare I am having every night since then because I cannot stop posting my review about them until I receive my refund. read more

Please DO NOT do business with this company. They will trick you into thinking you are in good hands but in reality they will sub contract your job to the cheapest local companies and lie along the way to cover it up. Also please be careful of a dispatch manager name Kelvin Abreu. This person is a con artist/ professional scammer. Expect the items you're shipping with this company to be in poor condition by the time it arrives to the final destination. You will not be able to file an insurance claim either due to them purposely hiding the contract and not providing insurance number. So, if you're looking to move items that are not valuable anyways, you can go directly with any other local companies that provide better customer service and with better deal. This is the most accurate review and trust me, most of the 5 stars are not real customers. read more

Update! Everything was delivered wet, and because they scammed me out of the insurance, they offered me $97 for damages. They tried unpacking my stuff as if nothing happened. Well over $10,000 in damages, and they want to offer me under $100. I seriously don't know how they sleep at night. Please message me privately if you can contribute your story to my case moving forward. Thank you. read more

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these guys were affiable towards my family on top of being professional and orderly. All my belongings were moved carefully and I really am glad I took my friends recommendation. Thank you United Moving Company for all your supurb help, I am a family of six and I couldn't have done it alone. Luckily these guys were affiable towards my family on top of being professional and orderly. All my belongings were moved carefully and I really am glad I took my friends recommendation. read more

I do not normally write reviews, however it seemed necessary in this instance. If I could give this company 0 stars I would. For starters, this is NOT a moving company, they are a BROKER for third party moving companies (which was never disclosed while speaking with the agent). We were told they are a veteran owned and operated moving company. They even went as far as to tell us "we have a port in your city as well as the city you are moving to". Everything seemed like it was adding up, they beat any rate we were quoted by hundreds of dollars, assured us they would be handling everything, they do that route all the time and would probably even do it in fewer days than initially quoted, etc etc. Red flag number one: they RUSH you to sign the contract, with in 20 minutes of being on the phone to get a quote I was being told if I didn't sign and pay right then and there I would lose out on the rate. Mind you, they are texting me info, knowing I'm on my cell and trying to do all this at once. So in a panic thinking I am going to miss out on a great deal I sign and send payment. Only after I send that I get the contact which has our moving date the FOLLOWING day (remember that, it's important later) that was red flag number two. Red flag number three: the inventory I gave them they vastly under quoted the size of (I told them I had about 20, 27 gallon tubs they took it upon them selves to put the dimensions as 16x16x16, when they are closer to 15x20x30 and i never gave them dimensions) so I would be charged more once everything was packed. Red Flag number four: when reading the contract more thoroughly I finally saw they are a "broker" not the moving company that supposedly does the route "all the time". After all these red flags start popping up I immediately contacted them to cancel (within hours). They got back to me the following Monday, initially started by telling me I could not cancel or get any kind of refund because it was within 2 weeks of my moving date.. I told them from the start I was moving at least 7 weeks later and they fumbled and put that I was moving the next day. Now after speaking with at least 4 different people they are willing to give me a refund of 85% and keep their 15% broker fee.. even though their contract states I have 72 hours to cancel. This company is an absolute nightmare, they smooth talk and bend the truth to make it seem like they are helping you when in reality they are a bunch of con artists taking advantage of people in a stressful time. AVOID THEM AT ALL COSTS! read more

Using United American Moving was definitely an amazing decision, I was looking at a few different companies and I ended up choosing United American Moving after looking at all of their reviews. They truly made my move a breeze, everything went smoothly and efficient. They gave me a pick up window of 12pm-3pm and showed up at 12:30!! I didn't have to do any work at all. Their employees were very helpful and answered all my questions. Thank you to everyone at united american moving for making a normal pain job into something so easy. If I ever move again I will definitely use them! read more

United American Moving - china cabinet with glass front that was my grandmothers, very important to me and they took care of it - Movers Near Me

SCAMMERS!! BAIT & SWITCH! Unfortunately, I hired these scammers for a move from CA to CO. The estimate was in the amount of $4,634.45 was woefully incorrect and grossly under-estimated the amount of my personal property and furnishings. As a result, I was ultimately charged an additional $8,288.50!! Bekins' estimate was about $6,500. The estimate was not even close to accurately representing my personal property and furnishings. In fact, the movers (subcontracted the work to Brooklyn Movers in Vallejo) told me that the estimate of 883 cubic feet would fill up approximately one-third of the box truck (which was 22-25 feet). In the end, I filled up over a complete truck. The movers actually had to leave, unload some of my property at their warehouse to create space and then return to finish the loading their truck. So the overall quantity of items moved was less than the original estimate, not more. This was a gross under-estimation, one aimed to lure me into signing a contract with United American. This was in violation of California consumer statutes. Business and Professions Code section 17200 provides "unfair competition shall mean and include any unlawful, unfair or fraudulent business act or practice and unfair, deceptive, untrue or misleading advertising....". Emails and calls to Mya at Customer Service have gone unanswered. I then sent a letter to the General Managers, which also went unanswered. Crappy customer service and rip off artists!!!! read more

SHAME SHAME SHAME... This is not a moving company but a high pressure sales organization that pretend to be movers but are actually brokers. When they called to give me an estimate, they started closing me after the first time I said it was more than I wanted to spend. After dropping nearly 40% off their starting price I said yes. They had to secure the "deal" today as the price was only good for today so I had to lock it in. I gave them my credit card and they charged me for a partial payment. I promised tto pay the balance on the 7th. When they called on the 7th I explained to them that due to the COVID-19 I was suspending my move indefinately and I asked them to refund my deposit. They told me the deposit was non-refundable. Of course it is. But these are trying times with a national emergency and who knows when this will end. Too bad so sad. We have a business to run too and we have had tons of cancels due to the COVID-19 and we can't afford to refund everyone that cancels or we can't operate our business. Also I was told they had already sent the money to the actual company that was doing the moving,whic I doubt because my move wasnt happening until the 26th so why would they pay the moving company only 370.00? I asked for the name of the company and NO they haven't sent any money to the company. I asked for the owner and was told the owner NEVER speaks to customers, ever. Also there are 4 owners and NONE of them ever speak to customers under any circumstance. Not today, not tommorrow, not ever. I filed a complaint with the florida Attoney Generals Office and I will also be contacting the BBB in Pompano Fl as well. Google reviews etc. I'm going to stay on this until they issue a refund to my credit card as I think its despicable to not issue a refund during these trying times. read more

These people are experienced scammers. I was searching for movers and had reached out to a few sites for quotes - interestingly enough, United American was NOT one of them. In fact, when I went back to search their site, I had NEVER visited it. This tells me they are experienced in tracking google searches and collecting your data...how scary is that. They will give you a price too good to turn down and tell you you have to book today to "lock it in". This should've been my first warning. Had I had time to look at the reviews on Google and Yelp, I absolutely NEVER would've booked. Within minutes, they were asking for signatures and my bank account and routing number - uhm, no. Still not having gotten the chance to read the reviews and realize how bad the situation was, we paid a down payment by credit card. As soon as I hung up the phone, I got on google and knew I had made a grave mistake. It took several days and MANY emails to get the refunds. I only got a response when I told them I had gotten Chase involved...but, they take 10% of your down payment for the refund. Please, whatever you do - use another company. Update: they responded saying the processed the refund. Not true. I emailed twice since following up as the charge is STILL posted to my card and have yet to receive a response. This company is DISGUSTING preying on people during a pandemic. read more

United American Moving provides great customer services. We are 1/2 way through our move and if the second half goes as smoothly and comfortably as the first half, we will be thrilled. Our crew headed up by Jamie and his associates, are among the best movers we have ever used and we have moved extensively long distance over the last 30 years. These guys are professional, courteous, friendly, hard-working individuals who take the time to check in with us about any question or detail and treated our belongings with the utmost care and respect. They took every precaution to ensure my household items were secure and protected. We are looking forward to the delivery and are hoping to see these three gentlemen once again! read more

Avoid at all cost. Call movers direct. Do not use a broker. They rip you off. I approved a changed in the car and because they made a huge mistake in the math said they would not correct because electronically approved before reading. read more

Horrible experience. Complete lack of customer service once you've signed and paid. They hand you over to a contractor and have no control over your items and didn't care how late (weeks!) or what condition your stuff showed up in. On the plus side they gave us someone else's expensive and heavy statue and several family pictures and other art that didn't belong to us. I feel bad for whoever is missing it. Although they probably ended up with several of our items, soo... read more

Disgusting, deplorable SCAM ARTISTS. Stay far, FAR away. If I could give them 0 stars, I would. Look through their SAD reviews, because they are absolutely, 110% correct: this company will provide you with a quote, significantly increase that quote EVEN THOUGH YOUR INVENTORY LIST IS THE SAME AS WHAT YOU PROVIDED AT THE TIME OF THE QUOTE, and then keep your deposit when you don't agree to the increase that is NO FAULT OF YOUR OWN. A 2 star overall rating is GENEROUS, this company shouldn't even be in business. read more

After fighting with them for TWO MONTHS to get our deposit back after we cancelled well within the 72 hour cancellation window, I can safely say: ***DO NOT USE THIS BROKERAGE. THEY ARE SHADY AT BEST AND A SCAM AT WORST*** Where to fucking begin with these assholes. I contacted them because we had to move out of state during the first part of the pandemic. The person I spoke with, Derek, was VERY pushy over the phone and lied to me several times. Probably the most egregious of them all was that they were COVID-19 testing all of their drivers. That's the farthest from the truth because they don't have drivers, they are a middle man between the trucking company. They have no idea who was going to show up that day! Anyway, it all sounded good at the time (without having read any of the past reviews) so I agreed to give them my bank account info for the deposit. Derek said that they'd be "with me through the entire move" or some other nonsense. A day later, I got curious so I started doing deeper research into this company and what I found was appalling. TONS of reports of drivers holding your things hostage for not agreeing to pay a lot more than quoted once they arrived and packed all your things. Needless to say, I read the agreement and found that I was still well within my right to cancel and get a refund less 10% for some fee. I quickly emailed them (the only way to do so) and thought that would be the end of it. Silly me. After not hearing about the cancellation for 2 days, I decided to give them a call to follow up. I talked to Derek and once I told him that I no longer in need of their services and that I had cancelled, his once bubbly (and now confirmed fake) niceness suddenly turned cold. He said, "Fine. It's done then. Good luck surviving in Chicago during the pandemic!" in a sarcastic tone. Yikes. Real professional, Derek. Days went by and I still had no paper receipt of my cancellation, which is super odd because you should always get a response when you cancel. One day, I got a call from the "QA" department - something Derek said would happen - to follow up with the move and what I had to bring. I had read the reviews and knew the guy was going to be rude with me, so I politely but sternly told him that I had canceled and after a few fucks thrown around, he agreed that I had and immediately hung up on me. Real class acts, these guys. A week went by, no refund. I called them and they confirmed that I had cancelled and the refund would be processed that Friday. I still hadn't received a confirmation of my cancellation at this point. A week went by and still no refund. Called them again and they said "it can take 7-10 business days for the money to hit your account". Fine. Waited that time and called them again. I asked to speak to a manager and the same lady I had been talking with said there was no manager there at the time. Then she said "if you read the agreement, it could take up to 30 days to receive your refund". I told them that I had not received a cancellation confirmation and they finally gave me one, several weeks after I had cancelled. I waited 30 days and still no refund. As you can gather, they had been giving me quite the runaround. I am assuming they do this because they hope you give up and they keep the cash. It was $915! I'll make getting that money back a full time job on top of my full time job if I have to! I decided to go the BBB and explain exactly what happened. And, wouldn't you know, a day or 2 later I finally got a refund email! It was for the full amount of $915. However, a day later the email came from whatever system they use to process and it was actually $813 (or around there) which isn't 10% of 915. I didn't want to continue fighting for that little difference, but it's still really shady of them. I have since received a response from them regarding my BBB complaint. They pretty much said it was a misunderstanding and they blamed the pandemic for the runaround. It took them TWO MONTHS to refund me my money! I have worked with several companies who have been able to issue refunds quickly during this time. HOW DARE YOU USE THIS PANDEMIC TO HIDE YOUR SHADY BUSINESS PRACTICES! And HOW DARE YOU PREY UPON PEOPLE DURING A PANDEMIC. Derek, you should absolutely be ashamed of yourself. ***If you find yourself scammed by them, it couldn't hurt to make a BBB complaint. It apparently lit a fire under their grifting asses!*** read more

THIS IS A SCAM. I had never hired a moving company so put out a bid, after speaking with a few companies I got a call from Billy Brennan. This is a brokerage, not an actual moving company. They set up the move for you. I was assured one flight is stairs was included, them carrying my items to the truck, and had inventoried all my stuff. We added extra just to be safe. He informed me a family was moving from California to Colorado the same weekend and can piggyback with them and my stuff would arrive 3-5 days after. He then said they needed 1256 of the 2236 total. Also added credit card fees which he didn't mention. The week of the move, still hasn't heard from the movers. They arrived a day late, said my stuff was double what was quoted and needed 1200 more, plus stairs carrying and gas fees (which were already included per Billy). The contract they presented wasn't the same one I signed and said if the new one wasn't signed they wouldn't take it. Called UAM- no call back, no email back. Ok fine, it was the weekend. Contact them on Tuesday and my email had been blocked, my phone number being curved to VM and Billy's personal number was surprisingly no longer his. The moving company is no where to be found, they can't tell me when or even if my things will arrive and are expecting 1270 more on arrival. DO NOT USE United American Moving. Call a moving company directly, they come out and inventory your things and discuss the move so there are no surprises. I learned the hard way as I have never moved long distance or used movers before. Print your contracts, discuss terms and make sure you have every Q answered before you sign. Luckily I printed my contract. It magically disappeared when clicking on the link to pull it up from my email, they make the link inactive after the pickup date so if you do not print it you don't have proof of the original contract. read more

The worst consumer experience of my lifetime. They came 3 hours late and then proceeded to require an additional $722 above contract price to complete move. They even asked for more money when arriving at my new place. As a going away gift, they failed to safely assemble the frame for my bed. They ignored my complaints and steadfastly refuse to reimburse me. read more

The WORST moving company I have ever dealt with! They lied to us over and over again, supposedly were charging us for the hold amount and charged us the full payment. Changed the delivery timeline and showed me an attitude after that. I WOULD STRONGLY RECOMMEND STAYING AWAY FROM THEM. I am reporting them to the BBB. They also have a horrible reputation on protectmymove.gov. Please check out the protect my move site before you sign up with these people. read more

please don't use this group..scammers..will increase your price every step of the way. they get 50% deposit and threaten you with forfeiting it when you catch onto the scam. booked a trip from arizona to virginia in march..small load..signed contract for $1,577. day before move the quality...lol manager jesse..calls to have you measure items..this made no sense...once you measure tacks on more money..another 1500..i actually had taken stuff off from first estimate. he became hostile...aggressive on the phone..yelling. i was told they only use their men....wrong..victor vargas, senior representative lied..they got a fly by night group out of california and woke them up in the middle of the night to come get my stuff...outrageous...then my shipment disappeared for over 3 weeks and they had no idea where it was...my rep..victor vargas blocked my cell so i couldn't talk with him about where my stuff was and why they scammed me out of an additional 1500. i am a widow and i was so very upset that my son tried to get them to treat me more respectful to no avail. he was present on speaker to hear the abuse. it felt like we were dealing with a mafia mob. found out they shipped my stuff to ny to be combined with other shipments all during the caronavirus and all the deaths. why to ny???? no explanation. of course i have not touched the stuff and it's sitting in the garage...it's contaminated. i repeat please save yourself headaches....never book with them or any group that has even 1 gut wrenching move review cause you can bank there are more!!! read more

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Run,away from this company! Unacceptable level of service and timelines missed. The carriers that were chosen missed every deadline that was promised. I filed a complaint with the BBB on their overall business practice and lack of accuracy all around. The company denied any errors in their part and passed the blame on US for their horrible business practices. read more