My wife took here vehicle to isolate an issue with her Yukon and JUST TO LOOK AT IT. Was charged…read moreover $200, in environmental fees and document fees. We will never do business with this dealership.

Awesome service. Haroun helped me out and went above and beyond to make sure I was getting the…read moreappropriate services for my Chevy Colorado. Very clean and comfortable waiting area. Nice clean restrooms. Free refreshments while you wait. Very polite and professional. Highly recommend!

I was pleasantly surprised by what a wonderful experience we had at Fitzgerald in Hagerstown. We…read morehad an amazingly knowledgeable and people oriented salesman (Ryan S.) Who was a blessing to us during our search and purchase. The used car manager worked with us to make our buy possible. The finance man, John, was thorough and so friendly. Any of our concerns were addressed. They truly back their sales and want their customers to be happy. Kudos to the team!!! I highly recommend them for purchase and also sale of your vehicle. They were fair, understanding and customer oriented. ​

I'm going to add a review based on my experience, mind you this is to provide some upside to all of…read morethe older reviews. I purchased a 2023 Chevy Malibu from them base model. This experience was pleasurable as I told them to take off GAP, Warranty, and anything else they could try to add to increase the price of that vehicle. This came with little to no push back from the finance specialist, which is mindful as most places attempt to oversell their vehicle to make money off the interest payments. I didn't feel like I was being forced into a car I didn't want at that instance. I am now buying a newer vehicle 2026 from them again, there again I am negotiating price changes with little pushback which is a pleasant experience being mindful of how car sales are typically predatory. I like their shop mechanics when I have an issue, it gets fixed without having to come back.

Drove 7 hrs and saved $4,600…read more Excellent experience. Lou and Dave and the rest of the dealership staff were and are amazing people. Come here amd buy all of your next rides

-- be aware!!! -- the service department charges you $180 per hour for even the most simplest…read moreactions or functions!!! /

Another place that has a lot of pros and cons. The service area does a great job. But you are…read moredefinitely going to pay for it. They charge top dollar for their labor rates. They have a ton of vehicles in stock. Both new and used. But they aren't cheap either. I have looked around and I find that Hagerstown Ford is very highly priced. If you are looking to buy either new or used, you might want to check their inventory online before coming to the lot. Check the other locations around and just compare costs. The staff is very friendly and ready to get you approved right away. The inside of the dealership is nice and open and comfortable.

I took a car there for a MD state inspection because they could get me in quickly and were…read morerelatively inexpensive. They failed the car and quoted me $5000 in repairs to get it to pass. Some of the things on the report didn't seem right so I took the car to another shop for another inspection. The car passed with no problems. The other shop went through the paperwork that Hagerstown Ford gave me verified that NONE of the things that they said needed to be done were correct. Hagerstown Ford is either incompetent or full of scam artists

Their service department is awful. The two guys I dealt with were rude and very unhelpful. Will…read morenever take my car their again and when it's time to get a new vehicle, I won't be buying a Nissan.

I have never had such a horrible experience as we did at Hamilton. I wish I would've read reviews…read moreand researched them a little bit more before we decided to purchase from them. My husband and I have bought several vehicles over our life. My son just out of high school had been working on building credit. We decided to co-sign on a loan for him to get the vehicle in hopes of building credit and being able to eventually get the vehicle he wanted. He works a great job, as a responsible kid and deserves everything he works for. From day, one after getting the Nissan it has been nothing but problems with Hamilton. Unable to get a hold of a person. Unable to have somebody explain what they did in the paperwork that they snuck in to even just schedule an oil change. Luckily my son makes enough money to correct their mistake. The things that they did, the things they snuck in that my son had to correct was definitely an eye-opener. I truly hope people research this place before going there. They are very shady and I do not know how they are still in business. I will never recommend them and I am so happy my son found another dealer that helped him get out of the mess they made. I wish I could give it zero stars. Have a nice day

I recently purchased my 2002 Jaguar from these fantastic folks. WOW, what a wonderful experience I…read morehad. These folks have the best selection of any used car dealer I had been to in years. After doing my own research on the type of car and pricing Hagerstown Motors had the best prices and gave me the best deal on my trade as well. My new car was priced well below the current market value. The owner and the salesman were two of the most knowledgeable automobile professionals that I have ever had the privilege to meet. Not only do they know the products that they sell, they also know all about the financing available in all sorts of situations. Most of all, "They Are Honest". Rest assured when it's time for my next car or truck I wouldn't think of going to any other dealer then Hagerstown Motors.

Had an excellent experience with Caleb at Hagerstown Kia. Caleb was professional, kind, and very…read morehelpful. He was very responsive as we tried several used cars and patient with us as we considered different options. Once we found the one we wanted, we arrived at a reasonable price. Caleb arranged to help us take the car to our mechanic for a pre-purchase inspection, and stayed late to get the deal finalized. After visiting several dealerships and working with several different sales people, Caleb was definitely our favorite!

What started out as a pleasant experience during a difficult time ended up being a nightmare of…read moreservice provided by this dealership. I was traveling through the area and my recently purchased Kia stopped running while driving. I had my vehicle towed to the nearest Kia dealership which was in Hagerstown. Initially everyone seemed very helpful. I received a call the following Monday saying they'd get to my vehicle as soon as possible, I even got an email informing me of a diagnostic appointment that Wednesday afternoon. By midday Thursday I hadn't heard from anyone so I called and left a message that would not be returned. I called again Friday, spoke to someone different and they had my original contact call me back. The information I received at that time was that the Wednesday appointment was "just so my car was in the system" and my car was "next in line" but likely wouldn't be done until the following Tuesday. At that point they would have had my vehicle for 10 days without even looking at it. Unfortunately I didn't have many options for an alternative other than wait. Tuesday comes and goes, no call. By Wednesday (day 11) I'm overly frustrated. I call back, my car had not been looked at and was not "next". I make the decision to have my vehicle towed from Hagerstown to Morgantown, an extra $1000 expense that should not have been necessary. I experienced nothing but lies hidden behind polite, chippers voices.

I was in for service on my MAZDA, NOT Volkswagon. 2023 CX-5…read more Brandon Martin was my service writer and, as always, he was pleasant and told me exactly how long it would be. I always enjoy working with Brandon - High quality service all the time! I do wish the management would draw a hard line between the Volks/Mazda on their brouchures, etc. They are totally different companys and should be treated as such.

I planned on driving over 90 miles one-way and over 90 miles back to purchase "NEW" vehicle - just…read moreas I'm getting ready to leave, I find out the truth - it's USED! Avoid this dealership at all costs... completely deceptive business practices. Now I know for days why I didn't get answers from my questions.