My husband and I are both regulars at Aloha Ship and Pack and have been going there for years. I'm…read moreconstantly shipping film and business-related packages, and they are always SO kind, fast, helpful, and easy to work with. It's one of those places where you know things will just get handled efficiently without stress. Everyone there is friendly, patient, and consistently helpful every single time we go in. They're also in a super convenient location for us, but honestly even if they weren't, I would still make the drive because the service is that reliable and good. Truly one of those local businesses that makes everyday life easier!!

I love this ASAP location! TIP: This is an Amazon return UPS…read moredrop off location! (You supply your own box and print your own label - make sure you select the right option when processing the return on Amazon) They are so courteous, even acknowledging your presence when busy helping another customer. This is first rate service in my book. They greet you as soon as you enter and are very helpful. This location is very close to my home and I can drop off my return on the way out to do other errands or on the way home, if I leave my house before they open. They do get a tiny credit for accepting UPS boxes so please utilize them. They'll let you know the pick up times for UPS, USPS (think priority flat rate boxes), etc. so if you record the times in your contacts you can be sure to get your boxes out timely. So not just convenient if you are in the Aiea Waimalu shopping center area on Moanalua Road, but great, helpful, and friendly service.

Shipped a PC tower and monitor with aloha ship and pack and the shipping went amazingly smooth and…read morevery fast. Incredibly impressed. Highly highly recommend. They packed it there, and it was the best pc packing we have ever seen. E

Whether it's shipping a pkg or making a poster/ banner, Kyle and Shelley are always so friendly and…read morehelpful ! I recently asked them to do a large poster for a graduation! I couldn't be happier with the awesome job they did!

This company Lacks communication. Spoke with someone described what I wanted. He assured me that…read morewas something he could do and he was going to get back to me with a quote. Multiple follow ups but I was ghosted.

Interestingly enpug, I never had to actually go to the location. I needed to coordinate delivery of…read moremedical supplies to a local hotel and was directed to contact the business center. They were courteous and gave me a contact name to provide to the shipper. Normally, they charge a fee for certain items, but I didn't get charged anything. When I got to the hotel, they had already associated my delivery with the hotel room and had it brought up to the room by concierge. Other than sometimes long wait times on the phone, everything went very smoothly, and I couldn't complain about anything. Next time I'm in town, I'll need to actually go into the business center and leverage some of their other services.

Update on The UPS store I thought I haven't post anything on them but I did …read more Always unbelievable customer service and very friendly. I needed to Xerox 3 copies of some important papers . Got to the counter and the gentleman asked what kind of service I wanted I told him need to xerox couple of papers . He came with me to the copier machine and he set up everything for me . So easy I finished thereafter than brought my finished papers to the counter he charged me .45 cents . They got it all they sell supplies along with empty boxes , tape , xeroxing , faxing, and you also can return your Amazon products. Support local

We've been customers at this location since we were Kahala residents. Jodi's been friendly and…read morehelpful to our every needs. We're not longer on the island but appreciate your kindness throughout the years. Aloha and mahalo until we meet again.

I like coming to drop off my Amazon packages here. Its conveniently located in my neighborhood, the…read moreservices are quick and the staff is always friendly. Parking can get hectic of your parked on the ground level, however, if you drive up the ramp, the parking is open most of the time. You'll be in and out and on yoir way before you know it!

I left a review of this place 4 years ago. I already hate this place and prefer to go to other UPS…read morelocations but decided to give them a second chance. I don't know if they have the same ownership. I went here to do a temu return. The lady scanned the item, printed the labels and THEN told me I needed to either box or bag the item. I asked if I can just get the label so I can package it and come back to another store. She said no it has to be there at that location and I have to come back today. Fine, I went to the car and put it in a white shopping bag ready to be taped up. She said no it has to be a brown bag or box. I could buy a bag yhere for $4.50. I'm not paying that on principle. At this point the lady was being rude to me telling me to calm down. If she communicated all of this earlier this could've been avoided. I feel like their practices are poorly communicated at best. The lady's attitude only made things worse and there was a younger girl tuat was much more helpful and friendly. She was actually trying to help. Avoid you were warned.

We do a lot of shipping at UPS and love coming to this location. It is a very convenient location…read morewith a lot of parking. It is located outside of the NEX. The line usually isn't too long and the employees are always friendly. Rick helped me today and he was really nice and also made conversation and made me feel welcome.

Was looking for a ups store in kalihi and the only one close in the neighborhood i could find…read morethrough this trusty yelp was the one at the NEX. The other ones were either in downtown or aiea, so decided to drive here since I have never been to the NEX before. The ups store is on the outside left side of the main entrance of the building. Very clean, and 3 people to help. Was fast and easy and the store was clean. I would return items here again. Lots of parking, especially on the backside of the main entrance of NEX since I didn't know where the main entrance was when I drove here.

This little office is such a convenient place to "dump" your over purchases into one-rate boxes to…read moreship home. The guy behind the counter is knowledgeable and super friendly. I was able to send a medium box filled with local snacks and shirts for $25 that would have cost me more for a overweight luggage or a suitcase. Really loved this place and appreciated its location

So sad. I rushed here at 20 till five because I needed money orders, but found out it is true…read morethatbThey do not take debit cards. only cash.

Needing to get an antique armoire home, I made a cardboard…read morecrate and dropped it off at the warehouse in California. It took 10 days to get to Hawaii. We just picked it up. The box was in absolutely pristine condition, exactly as I drop it off. Highly recommend shiptoHawaii.com. the care given to our package and the price were fantastic. The total for shipping 18" x 30" x 60" 75 pound box was only $271 total all inclusive.

Disappointed with recent pricing. I've used Ship to Hawaii in the past for things like automotive…read morerims, etc. When FedEx and UPS was about $4/lb, Ship to Hawaii was a better deal at about $3/lb. On my most recent shipment, the cost from Washington State from the vendor was $212 via FedEx 2 day. I figured Ship to Hawaii would be less expensive, but I was quoted $286. In the future, I will try to find out the exact dimensions and weight prior to shipping at item to their warehouse. On the plus side, the Ship to Hawaii agent, Holly, was extremely friendly and helpful.

This particular FedEx is right across the corner from where I live (next to the main HFD station)…read moreand they have the option of printing color copies on their copy machines. Once I was able to figure out that I had to provide my email and attachment to the FedEx email address (seriously, you don't have to be a rocket scientist to figure it out, except me ) you get a lovely color copy. In this case, my poster sign for a peaceful rally, which was kind of small but I didn't have a big posterboard. One thing I do have a question about is when you put in your charge card in advance to pay, you're given a price range to pick from. Then, when you're finished your job, you don't get change. Makes your copies pretty expensive, right? Oh yeah, the staff are really helpful, no matter how goofy a question you have.

Personal office space…read more.. Not only do they take care of your shipping items but offer some office space utilities as well which can be convenient when you need just a simple task to be done as back in the day I used to have a desktop connected with a printer when we printed a bunch of items for personal use which now is all done virtual as you just scan and go making it basically obsolete. Once in a while you do need to download a file or application to fill and mail or turn in and in this case I just needed some items to print for convenience and it wasn't a specific file but just some images so I thought to give it a try but failed unfortunately. They do have a workspace which I've used in the past but with Kinko and not FedEx so it was a bit unfamiliar to me and I sat there trying to figure it out for some reason I couldn't and though there was a staff there it just wasn't meant to be as I gave up and try to regroup to figure it out. They do have copy machines and so much more at this location and with designated parking stall right in front is a nice and convenient spot to get your needs done. Thank you!

Absolutely horrible workers. Will not help any elderly patrons. The two posing girls do absolutely…read morenothing except stand and pose and take selfies. When I finally got to even look towards the counter. Her response was, " Can't you read English. It says to SCAN in your own packages. Print them and do your own work!" Then she went back to posing. I gave this place another chance but this is it. From now on I will only go to the Queen Street location and they have 5 star ratings Why does FedEx hire such horrible people to represent them. If I could give ZERO. That is what that 1500 Kapilani location is terrible

It's all in black and white…read more.. I simply just needed copies of some documents that we were told to do so as an advice and took it and headed to a place that I've passed several times is this FedEx location right across from Ala Moana Center in the Heald Building which is nice as they have lots of free parking making easy access with just steps to their front door. Walking into this spacious place you see many shelves of supplies, ship and go center and right beside the entrance are several copiers which is probably the most used services and is very cool how it's all set up for you to use on your own. You first can add funds to the machine with your credit card as you calculate the approximate amount you will be using and will be calculated at the end of the acutely amount is quite impressive and very easy to use though my first attempt was fail by placing it in the wrong direction lol but at least it's not a huge costly error but one that I learned very fast and with just a few copies needed I was done just as fast to be on my way but loved the convenience they provide as I did have a copier in the past which came obsolete as technology has changed though every once in awhile we do need to some hard copies of items to keep on hand for reference is good to have places like this to use for very little cost. Thank you!