For your sake Stay Away!!!!!!! My experience was horrible. My previous insurance company (USAA) referred me to United Collision last year for minor work and my experience was a positive one. But earlier this year I took my 2013 BMW 750 Li back to United Collision and they completely damaged my black paint. I am so furious at the awful workmanship and disrespectful manner in which I have been treated. After the 4th attempt (yes the 4th attempt) to repair the damage they did to my paint, I thought my car was repaired. It looked great. Thankfully it rained later that same day which revealed that they only masked the scratches and swirls with black wax! It only rained and my car looked like crap. The very next morning I returned to the shop and was told by Micky (manager) " What else do you want us to do? You liked it yesterday. What do you want?! We don't know what else to do, sorry! Micky has no respect for me as a customer or as a woman. He was aggressive, evasive, and nonchalant every time I encountered him! Interacting with him was very difficult and I refuse to speak to him again. He treated me as if I damaged his CAR!
After the 4th attempt to correct the damages, they then tried admitting to only damaging my hood and bumper. Now I'm being told that their repairs (scratches and swirls) meet industry standards. Since when do new parts with fine scratches and swirls meet anyone's standard? This is unacceptable service. United Collision is bullying me because they believe they can leave me damaged! They have their money, why would they care? United Collision Center (Duluth) has No Integrity. I wish I would have never taken my car there. They replaced my hood, bumper, and side panel and ruined the paint on my entire car. The warranty they hand customers is just for show! They never intended to live up to their guarantees!
When we later spoke with the general manager, Jeff Brown I thought to myself "There was a huge distinction between Micky and Jeff". Jeff Brown later spoke with a professional from Detailed Design Auto Spa, who is willing to repair the damages for $2500, but now Jeff seems committed to ripping me off. He's actually a great communicator but a total rip off. After damaging my car, he wants to stick me with the bill! After finding out how much it will cost to repair the damages they have done to my car, Jeff decided to stick with their industry standard motto! Good business ethics involves paying for mistakes your company makes! We own a business in Gwinnett County with company vans that will never end up in this collision center for minor or major repairs.
They should All be ashamed of themselves! I don't trust companies that focus more on their bottom line than the service they provide to their customers. It's not like I'm asking for a new paint job. But then again this is how you end up with 3.5 stars. I should've read the reviews myself before giving UCC my business. You're criminals who refuse to do the right thing!
Check out Cory Love's review. It sounds similar to mine. Also If you would like proof I would be happy to send you a brief video of my United Collision Center "Industry Standard" workmanship! read more