I wish I could give zero star. This dental place - there are no permanent dentists. Every dentist seems to be new( don't know what they are doing) or different dentists every time you go for the treatment. Had an issue with chipped tooth during the treatment. The office manager promised to fix the issue; now they are saying it is your tooth that was in bad condition. Arguing back and forth about it and went to the office to obtain the dental record. The office manager said to get out of the office and email to get copies of the record. Rude patient care and dental practice is absolutely no! I wish I had read all the reviews. read more

I dropped in here after not going to the dentist for a LONG while. Apparently, I had 10 cavities. Moral of the story: learn how to floss the right way (you have to do it every. single. day. Seriously, go watch one of those "how to brush your teeth" tutorials for kids, your mind will be blown that you're 90% chance doing something wrong). I was able to get them filled over a few appointments, and front desk (Mahwash!) has been extremely gracious in accommodating my schedule and informing me of last minute openings which might allow me to get it all done faster. Dr. Kim is super patient and attentive, and the Dental Assistant (who's name I didn't quite catch) is much of the same. The space is extremely clean and professional; combined with the communicative natures of the dentists it's such a pleasant departure from my last dentist! They're following COVID protocols to a T, with sign in/disinfected pens/plastic barriers at front desk/ and socially distanced appointments. read more

DO NOT GO HERE!! Came here when it was old management, they were consistent. I honestly don't leave reviews, but this place takes the cake!! PLEASE SAVE YOURSELF PIECE OF MIND BY GOING SOMEWHERE ELSE!! Asked got payment upfront, didn't bother to ask if you have insurance or not, they would charge half of the procedure for the dental implant for the first visit, I came in waited 40 minutes with an appointment. I ended up, leaving with a refund of half of the amount of the procedure and again they did not ask me if I had insurance or not. They just went forward and charged me half, while I was waiting every other patient that came in and out of that office there was an incident or a complaint I was pretty entertained because I asked if there was a change in management and they said no however, I did not see anyone that was the same, except for the previous doctor that had worked on me, which patients have been arguing with her as well so I think that it was best for me to take my money and go somewhere else somewhere where they would check if I have insurance or not. Don't matter how good the doctor is, this place is like cramming appointments for the doctor. I feel so bad for the doctor but this place lost my business. I got another place and I tried to get MY X-rays and they make it such a difficult task, change of management was so difficult for this place I don't think it would last because of the NEW MANAGEMENT. They don't pick up the phone and they are just terrible, failed to follow up and reschedule appointments. Really disappointed!! read more

The most irresponsible dental office ever. Did my first part of implant procedure many months ago by Dr Shim. They were suppose to call me for the appointment this month but never got a call. I called only to find out Dr Shim told United Dental she is not coming to the office anymore and no longer care for her existing patients. What kind of Dr is this ? The dental office manager sounds very helpless and doesn't know what to do..... there are a lot of patients like me in the same situation.... please avoid this place if you don't want to be abandon by the doctor half way your procedure. read more

Best dental experience ever! I used to HATE the dentist office. I m super sensitive to pain! I always drag my ass to go for cleaning even..... But united dental office changed all of that. Dr.Lee is super nice (very pretty too!). She was very patient with me, understood I was very nervous and just took the time to reassure me everything would b fine. On top of all. I barely felt anything during my root canal, even when she was numbing me! The whole process was quick and painless. I was done in abt 1 hr on my first visit. Today is my second visit. Took abt 1 hr for the impression for the crowne and put in the temporary crowne. again didn't feel anything. I'd only have to come back in 3 week for permanent one. No more fear for the dentist u guys!!!@ yay!!!! read more

I had such a great experience at UDG - Edison... From the very beginning, they helped me to get the treatment that I need with proper counsel and willing to go beyond in completing the whole process! I'm so happy and grateful for the service here! read more

If you consider serious services such as implants, I highly recommend not going there. They are very irresponsible. I had two new implants last year. One of them starts to be loose, so I contacted them to fix it. They said the dentist no longer works there. So what, you don't care for patients because he doesn't work in the office anymore? Wow, I can't believe it. I think their doctors are not committed, so if you're considering serious surgery, don't go there. Anything can happen, and they won't take care of you. They won't provide any follow-up treatment. I heard from my dentist friends that it's not rocket science, and if they have a tool, they can fix it in five minutes. The issue is that It is hard to find the dentists who use the same implant brand because different implant brands have different systems. I don't understand why they are so irresponsible. I contacted the front desk staff (she said she is a manager, but I don't think so) and waited for two weeks, but they don't respond to my request. read more

The staff in the front desk was very respectful, however the dentist seemed more interested in going back to checking her Facebook account that in giving me a proper cleaning. My gums still hurt a week after. I guess 1$ for the first visit is too good to be true. I am scheduling a visit with a proper dentist again in another place. read more

As a verified user I post this review with my real name, I stand out and give five stars to my doctor Suh and the receptionist Mahcoash. But I give ZERO to Michelle Church ‼‼‼ who was extremely poor at service I got my Invisalign treatment at United dental group in Edison H mart plaza. Good doctor with good skills but I am so NOT happy with Michelle Church, she is just too arrogant to be the manager ‼ Here is the thing, I finished my Invisalign treatment at United dental group and I am satisfied. I was supposed to get my retainers in 2020 after my Invisalign treatment, but I didn't get my retainers until April 2021 thanks to Michelle Church. Over the past half a year I have been calling UD group many times, Michelle Church always told me to wait. Michelle always said we haven't received your retainers. But actually my retainers had arrived at UD group office at least half a year ago. Michelle wasted my valuable time and Michelle's attitude was just rude and impatient when talking to me over the phone. ‼ ‼ ‼ I don't know why Michelle church could qualify as manager because her attitude and the way she behaved made people believe that she is the global CEO of the entire United dental group. Every time after I talked with Michelle Church over the phone, I become more upset because her tone made me believe that she never cared about me at all. All Michelle Church had been saying to me is that: you keep waiting, don't be impatient, you will receive my call if I ever find your retainers. After making excuse about my retainers over the phone Michelle Church suggested me to get tooth filling at United dental too. (BTW, I have already got my cavity filling done during the period when she refused to find me my retainers). I couldn't believe Michelle was even trying to sell me more service when I am not even satisfied with her current service. How funny! I was so so so mad at her attitude and tone that how could I persuade myself to take her recommendations when she was able to take responsibility as a so-called manager? In my mind Michelle is just totally irresponsible and disrespectful MICHELLE CHURCH COULD NEVER BE QUALIFIED TO BE THE MANAGER OR MICHELLE WOULD DEFINITELY TARNISH UNITED DENTAL'S REPUTATION ‼ ‼ ‼ As a client I can never believe why United dental group hires Michelle Church as a manager, this is just insane. All Michelle church has been doing was wasting time and be rude & impatient with clients ‼ ‼ ‼ Thanks to Mahcoash, the new receptionist who made an appointment for me, I finally got the chance to see my doctor and get my retainer. My doctor really shocked when I told him that Michelle had been lying to me that Michelle said she never received my retainers ‼ ‼ My doctor really shocked because Michelle Church never told my doctor about my numerous calls about my retainers. Michelle church had been irresponsible and trying not to inform the doctors. It turned out they had received my retainers long ago but Michelle Church just refused to thoroughly look for them. I talked with Michelle Church over the phone many many times but she was just reluctant to looking through the retainers boxes. What a lazy and irresponsible manager. This was what Michelle Church was doing as a manager She was even afraid to talk to my doctor Suh about my retainers because Michelle Church was not doing her work at all. I love United dental group because of doctors' good skills but I would never want to see MICHELLE CHURCH in the United dental group. Michelle Church's horrible service will definitely stop me from visiting united dental group again. Apparently Michelle Church should go work in DMV where she could work with staff who are as equally impatient and arrogant as Michelle Church. I believe Michelle church's bad attitude and sarcastic tone could make her an excellent manager at DMV, after all, there is no one could do any better than Michelle Church at DMV. Last but not least, thank you again Michelle Church for wasting my half a year. read more

The receptionist I was spoke to on the phone was rude and doesn't have any respect to patient. I'm not planning to come here as a patient anymore and won't recommend it to friends and family! You guys are loosing business because of that rude receptionist! read more

The front desk is very unrespectful! First of all, tried calling them 4 times during business hours and they purposely hung up the call right after picking it up 4 times in a row. I could hear the front desk talking from the background. Why would you hung up your customers' calls?? Second of all, sent them insurance information via email and was informed would get response back. (They don't take insurance information via phone). Sent another follow up emails few days after and still didn't get any responses. Ended up have to call them again. Lastly, on the day of the appointment, the front desk lady (same lady who checked my insurance before and confirmed my visit was covered) asked me to pay the full price of dental cleaning?? Told her she checked my insurance before and everything should be covered. Then she said she forgot and had to check again...very unprofessional customer service. read more