I've been a loyal Lowe's customer for more than thirty years, but will never purchase flooring from them again unless they change their installers. United Installs is the most unprofessional company I've ever done business with. They arrived at my house without the carpet. They had no idea where it was. They left to find the carpet, but never returned. I called the office, but nobody there knew where the men were who were supposed to be finding the carpet. After multiple calls over many days, they finally came to install it NINE days later! Oh, and I'm not even going to go into detail about the nightmare with my bamboo flooring! If you want to purchase flooring from Lowe's, ask them who will be doing the installation. If it's still United Installs, take your business elsewhere unless you can install it yourself. read more

Their interview process is also extremely lacking, the HR Manager was the rudest I have dealt with in over 20 years of office work. They also advertise openings under a different name (Appleman Construction) so that potential candidates don't see the terrible reviews for United. No wonder they burn through Project Coordinators every few months. read more

So I rarely review service companies, but I wanted to leave a review for United Installs because I want people to know my story. I needed to have some flooring done on my entire lower level of my house, and after hearing a lot of recommendations for United Installs, my girlfriend and I decided to make the phone call. They sent out someone to give us an estimate, who was very polite and respectful. Typically when we have people to come give us estimates from other service companies, they are pushy and try to make the sale right there. We felt comfortable with UI's estimate. Once we decided to move forward with the company, they sent an installation team out on the exact date discussed and we were exactly on schedule (this was great because we were having company in town the next month). Now, I will admit that this process is a bit messy. There was a lot of work to be done moving furniture and making sure things were ready for the install. Keep that in mind when redoing your flooring. Anyway, the work was done quickly and professionally and all of the installers were very nice. Our flooring looks amazing! After the project was completed we put our payment through and we were all set. I couldn't be happier with this company and I definitely recommend them to anyone who needs affordable, well-done flooring. read more

Not sure if its Lowes or United Install but I purchased hardwood flooring in middle of April and it is now middle of June and no installation done yet.After purchase Lowes told me I had to pay for install and sign contract before installation which I have done. Just got off the phone with Lowes and it doesnt show a installation date so they were to go send them an email and said I could also call United Install. I called and was on hold for 6 minutes then it sent me to voicemail. This is the only time I have used this service but it wont happen again . read more

BEWARE OF THE FLOORING INSTALLERS THAT THEY USE! Essentially, an employee of United Installs comes to measure, give you a price and assures you they will take care of the installation. The price is higher than quoted at the store that recommended them (Lowe's or Lumber Liquidators). What happens is United Installs sends out some hillbilly contractors that apparently don't get paid enough to do the job correctly and you never hear from United Installs again except to collect the final payment. They allow smoking and drinking and sleeping at your premises. You are the one that has to deal with the hillbillies who insist you sign off that the work is complete, but assure you'll they'll come back to fix what is wrong later. I paid a premium for a professional job. If I wanted hillbillies to come and do a half-assed job, I could have paid half! I expected United Installs to manage the project. Instead, I had to manage the hillbillies! United Installs doesn't give 2 cents whether or not your job is done properly because they never plan on seeing you again. When they called to collect the money, I mentioned that I was unsatisfied. They never offered once to come and look at the job. They just wanted to know when I was going to pay. United Installs is the installer for Lowe's and Lumber Liquidators. BEWARE! read more

Will not shop anything that needs installed at Lowes anymore if this company is still handling the installs. Did a terrible job installing the floor and took a month to get them back out to correct it (and told us they would reimburse us for the left over materials from the first install if they used it when redoing the floor - which they did use all of it and no reimbursement yet). Then due to the waiting and issues, we came to an agreement to have them put in new baseboards. Multiple calls asking about the reimbursement of materials and the status of the baseboard have not been returned at all in over another month of waiting. Keep get directed to Lowes and no one locally or at the corporate level know what I'm talking about. Only reason they get two stars is for agreeing to fix the flooring that was done incorrectly. CEO of Lowes has been contacted. read more

I have seriously never heard of a more incompetent company than this one! These people caused my 76 year old parents so much grief and heartache it's unreal. My parents ordered flooring through Lowe's and these are the people that came to install it. The first time they came out to install the flooring, they brought the wrong flooring with them. They installed it anyway as they couldn't leave the subfloor exposed. They came out the second time to supposedly install the correct flooring and again brought the wrong flooring and put it down. The third time they came out to install the flooring, they brought the wrong flooring again. Each time my parents had to deal with these idiots, my poor father had to move everything out and back again. My father finally told them to get out and never mind, they would stick with the wrong flooring rather than keep dealing with these idiots. I am so angry I can see red. How dare you incompetent idiots treat my elderly parents this way! I hope your damn company goes out of business! read more

The worst company I ever had to deal with. If I encounter them on any other installation I won't do it and run the other way. Almost impossible to contact. Came no where near the agreed upon installation date. A 4 day job took 10 days because they only sent one guy who finally got a family member to help him since I was in a bind. Then I found out they are leaving this area . Lowes should have never used them fo their installation company. read more

What a great company! I spent a fair amount of time researching all the different companies who could renovate my bathroom, and ultimately picked United Installs due to how easy they were to work with right from the beginning. They completed our bathroom a little before our agreed upon deadline, and we couldn't be more happy with the results! Not only does it look incredible, but the quality of their work was outstanding as well. We will definitely be using United Installs when we renovate our kitchen next year. read more

They don't offer a minus number so I am unable to rate accurately. This has been the ABSOLUTE worst experience in my life. I have been trying to get carpet installed correctly since Nov of 2017. As of today still not done so I am filing a complaint with WV Attorney General and obtaining a lawyer. I need to get help that obviously they are unable to provide. I honestly do not understand how they are/have been in business with this kind of service, unreal!! If you can avoid using them, please do. read more

Never. Use. This. Company. Ever. Our carpet installation was by over two weeks. Several excuses were given. One such excuse was that the carpet needed to be cut at Lowes and it was raining (it wasn't). When the installers finally showed up they were late - and kept our house in disarray until late into the night. When they left my wife was so upset she couldn't contain herself. The installers had broken an oil painting passed down to her from her grandmother, a priceless heirloom. Did they apologize? Did they even tell her? No and no. They placed it out of sight in another room and never mentioned it. It wasn't until after they were gone that she had noticed. We had the pleasure of spending the rest of the weekend picking staples and needles out of our brand new carpet. This was by far the least professional operation I have ever been a part of. Lowes should be ashamed to call United Install their partner. I suggest you use a local flooring company - even if it costs more. The "free" install by United Installs proves, yet again, that nothing in life comes free. Disgusting. read more