Here's how they handle returns…read more You get a call from them about picking up some no-longer-needed equipment. Fine, you were expecting this. They ask if it can be today or tomorrow. You say you're not available today, but you can be at the location where the equipment is tomorrow morning. They give a pickup time of 10:30 AM to 12. By 10:30, you're there. And you wait. And wait. At 12:15 you call them. They put you on hold for "a moment" which turns out to be 2 or 3 minutes, and then they say the technician's on his way, he'll be there in 15 or 20 minutes. Half an hour later, he arrives. You say, we need to do this quickly, because now I'm in a hurry, I need to be somewhere else soon, I had been given a pick up time of 10:30 to 12. The technician looks surprised. He knows nothing of any 10:30 to 12 range. He only got the assignment to do this half an hour ago. So that's how they handle returns. They give you a time, but they don't make any arrangements for the actual pickup until you call and complain that they haven't shown up.

They delivered the hospital bed with mattress. Their bed and mattress are very very old and used up…read moreand passed the life of the useful life. Bed makes noise when I bring up, protective seals comes out. The mattress has burned marks, missing strap and doesn't inflated properly. So I called them and their technician came and re-inflated the mattress and I asked that can he replace the mattress and technician said all of their mattresses have issues. Bang? They supplie problematic equipment to customers. I would not rent any equipment from them.

Delivery was on time, price is reasonable. Customer service was friendly. The bed we rented was…read moreworking fine.

Customer service is not friendly the way it used to be. Also, twice I had to return merchandise…read morebecause of their mistakes. Honestly, this used to be a very good business, but It's not anymore. The only place that I would go to in San Jose for medical merchandise is the store on Almaden near Costco... sorry I forgot the name. They understand how to treat people.

Go here for a huge selection of elec scooters, elec chairs, walkers, etc. This place is like a…read moremobility showroom. There's nothing else like it in the area. They even have an oval track you can try an elec scooter or chair. Melissa helped us with renting a scooter for a week. When we returned Melissa helped my husband determine the best scooter for him to buy. Absolutely no pressure to buy at all. The sales people do DON'T work on commission, so no high pressure to buy. Melissa's customer service was stellar and the reason we decided to buy from Mobility City. It was a great experience.

Very smooth experience and good selection at short notice. I needed a wheelchair for my mom for a…read moretrip and they recommended a light folding version easy to move in and out of the car. The trip was successful thanks to the wheelchair.

Great selection of quality equipment at the best rental prices I could find in the South Bay. On…read moretop of that, the personnel were very friendly. Highly recommended!

There is a great selection of items. They were very helpful to find the right thing…read more They took good care of me.

Personalized service, Am happy with the attention n help I received most specially from the owner…read moreherself, will definitely recommend to my other senior friends.

They are fast . The staff was so kind enough to wait for me until 6:45 pm although they closed at…read more6:30. Thank you ..

First visit to this small, non-chain neighborhood pharmacy. Highly recommended for kind service. A…read morelittle bit out of our way but had another errand in the area. Convenient if in Milpitas/Fremont. Close to 680/880. Went for COVID booster vaccine*. Called ahead for appointment but was told it wasn't necessary. Walk-in was no problem on mid-weekday, late AM. Short wait. Only two people ahead of us already seated waiting for prescription. Filled out a short form. Pharmacists wore masks by default. *Pfizer. No Novavax as of mid-Sept 2025

I've had my Bruno straitlift for 6 years and this is my first need of repair. The visit was…read morescheduled in 3 business days. They sent out John C. from the Sacramento office. When he arrived he diagnosed the problem quickly and he had the necessary circuit board on his van. He was efficient as well as personable. John also fixed a couple of other glitches I had with the chair. I now have a chair that works like new. I'm a happy and satisfied customer.

Hello everyone, My client/patient had this company come out…read moreto install a ramp for her. First off, they were 1.5 hours late. No phone call from the company to tell us they were going to be late. When they did finally arrive, they were eating lunch before installation of the ramp. Second, the ramp was installed but not safe for me or my client to use. Someone could've tripped on it, and/or my client could've fallen off the side of the ramp that wasn't secured. They would not make it safe for my client. Instead, they removed it. I asked them for her $1000.00 deposit back, and they refused to refund her. Please do not use this company. Lifeway Mobility is not a good company