Very skeptical at first not knowing what to expect. Place ended up being clean and staff was professional, doctor was super sweet. I decided on united because if you don't qualify then your not out any money. I would recommend this clinic to anyone trying to get their card. I will be back for my renewals for sure. read more

United Medical Marijuana Clinics - Literature on strains - Cannabis Clinics Near Me - Phoenix, Arizona

I'm a real patient and I bought medicine there. It was testing very high, but when it came time to medicate, it wasn't nearly as strong as medicine I've gotten at other dispensaries. The bud tender was great; the medicine was meh. Disappointed. read more

Today I had an appointment at 145p. when I walked in there were 4 -5 people waiting ahead of me. Then right behind me there was another appointment that said his appointment was at 145p. This USED to be my preferred place of getting my renewal. Especially since I drive from Tempe to get my card. But this place has changed so much. Each year I go there is a new doctor. I have yet to go and be evaluated by the same doctor. The receptionist has been there for 2 years now. At least I can say that was consistent. Even though I got my card here in 2016! I've seen new faces each year. Literally, I thought I was going to a place that would be able to keep the same staff for more than a year. This time was insanely bad!!! A waiting room FULL of waiting patients. All with confirmed appointments. If the clinic is running late, just as they send out a gazillion texts to renew, come in, they should have the courtesy to send a text.. appointment pushed back by 10-15mins. This is not how I had planned to spend my lunch break hour. Definitely will NOT be back to renew here. *Update* Please beware that this facility will hold your "renewal application" and process based off your "current card date". BUT you won't be told that or as the "managing partner" puts it, it is not their policy to indicate when applications will be submitted for renewal. After a MAJOR debacle with time as noted below, and calling to find out the status of my "renewal application" I found out that this facility will hold your renewal app and process based on your card expiration date. This would be okay if there had been communication, disclaimer, disclosure statement. But it is not and on their website it states "PROCESS" but nothing of the facts listed above. When I contacted the "managing partner" to ask for a refund based of the issues I encountered. He denied. After 3 emails back and forth when I communicated I would be filing a dispute with my financial institution & contacting BBB. You will never believe the response that I received from the "managing partner"! 1- I was threatened that my card would be pulled and could not be used, so figure out what I want to do 2- belittled .and I quote.. "like people such as yourself want things for nothing" 3- spoken to with nonsense and I quote "this must be a shakedown" 4- conspiracy theory type of jar gain and I quote "There facility does not take kindly to "blackmail" first and foremost, I've never encountered such berating type of communication from any management role aka "managing partner" of any type of establishment. secondly, never would I be thought to be described by someone who has never met me as "people such as your self want something for nothing". This is my 3rd renewal and never had a problem financially renewing. But now this goof ball wants to categorize me! Okay. Last but not least, this managing partner stated that he couldn't figure out what I wanted and therefore would no longer discuss and wished me a happy rest of my week. I'm sure my response was blocked but I wrote back "if you can't figure out that you failed at customer service, then that is far more troubling than the words exchanged in this email communication. " BEWARE OF THIS PLACE! read more

This place is amazing there fast friendly and very understanding and knowledgeable... would deff recommend it's my second year coming here and I won't go else where now... read more

I sure wish Yelp would allow for ZEROS. This is the 2nd time that they have waited for days to submit my application to the state. The reason why I have returned is because they have my records. I now understand that another doctor can exam and certify me for the next time. The thing that makes me so upset with this time is because I clearly asked the receptionist how long it would take to submit my application and she looked me in my face and told me she would submit it the same day. Four days later I called back to get the application number to check the status and was placed on hold for a very long time before she returned and provided the number. When I called the state they advised me my application was literally just submitted 9 minutes before my call. How can you trust a liar with your healthcare? If you know how to read reviews you'll notice that this place either has a 1 or a 5, no in between ratings. That's because they 5 star ratings are submitted by staff and friends to balance out the 1 star ratings. Really, you either suck really bad or provide exceptional service. read more

Avoid this place like the Covid. Used to be efficient and professional, now unresponsive and condescending. Only email communication and you are lucky to get an answer within a few days. Good thing we will be legal soon and places like this will be out of business. read more

United MMC has made the process of obtaining, and renewing my medical card a painless process. Phenomenal staff.

Fast, friendly and efficient. The doctor was very knowledgeable and helped me discern what mmj product would help the most. I was never a smoker or user so it was VERY new to me. 3 years later and I need to renew again. I just wish renewal prices were reasonable. $300 a year is pricey to only spend $40 a month on medicine. Then again, I have been off pain meds for almost 3 years. Inflammation from arthritis is down, anxiety is better. I sleep wonderfuly with Indica and primarily only medicate at night before bed. I hope the law passes soon so others can reap the health benefits. I was skeptical and truly could not be happier with the changes mmj has brought into my life. Go here if you are considering getting your card. read more

I made an appointment at 10:00am but when I got to the location in Phoenix there was no one there. The GM showed up late and had another patient and I wait outside for another 10 minutes before she let us in. I then found that appointments don't start until 11:00am even though I have a confirmed appointment at 10:00am. I was told that this happens when online appointments are made and she said there was "...nothing we can do." when this is a problem they can fix. Not addressing this, when they know this is a customer impacting issue that can be fixed by a competent Web developer, is stupid. Once we got in to see the Dr. (11:25am) the service improved dramatically. I was apprehensive but the Dr. answered all my questions in a calm and understanding manner. So the appointment setup and manager were unprofessional and had a total disregard for people's schedules. read more

UMMC is wonderful easy super clean in and out great staff. Go see them to get your stuff done quick

The doctor was really nice and gave lots of good tips on other natural remedies to assist with pain. They were quick and efficient. I thought I had scheduled something during a promotional phase and misunderstood (even though the email was misleading) they honored the discount. Overall good experience. read more

The doctor at United MMC, Alicia, is very knowledgeable and extremely friendly. The new receptionist, Shelby, is also very pleasant and attentive. The rest is a shitshow. These folks submitted my application with a picture that was CLEARLY NOT ME! Not even sort of close! He had red hair! Excuse me, but I have a soul. I understand some people use MMJ just to get high, which, hey, that is cool. For me though, it is a key component of my health and has a major impact on my quality of life. Unfortunately, the stoner vibe is strong here and that translates to the work product. These folks completely fucked up my application and I only found out because I thought a few days after visiting their clinic, "How are they gonna submit my application without having taken my picture?" Calling them didn't matter because they don't actually open to align with their stated business hours, just with the doctor's availability. I had to go down in person twice to get this sorted out. When I finally did get somebody on the phone, it was a joke trying to get some help. I was treated like a nuisance instead of, you know, a patient. Clinics like this give the AZ MMJ program a bad name. The AZ Department of Health Services actually advises people to submit the application on their own and to completely avoid these clinics. I did not know that, or know I could do it myself. I will never come here again. If this was a real medical office, I would file a complaint against them with the AZDHS for gross negligence. read more

Went to united and was very happy with the experience, the staff was helpful and informative. The dr answered every question I had, my experience was great. Will be going back next year. read more

I got my card here once and I went to renew. I called made the appointment. They told me it was $125. I get to the counter after the doctors visit and they tell me its $300 now. This is $50 more than what they had charged me the year before. The person at the counter refused to match without proof of price from somewhere else. They totally bait you in at one price then change everything up. Well since they did that I had the right to walk out and just leave which I did. Now they tried calling asking for money for the doctors visit. Did I get a card from them? No. On top of that the lady at the counter tried to tell me to submit my own paperwork to the state. I was paying you to get my card not for a doctors visit and paperwork to submit myself. Call anyone but this place. They are Giving the whole system a bad name and giving stoners in business a bad name. Also They support Bloom and Blooms products give me a headache. read more

ABSOLUTELY NEVER AGAIN!! Receptionist/Front desk chick is so unprofessional and condescending. And pretty useless being information on applications are entered incorrectly, delaying the entire process. SO do not hold your breath on the 5-10 business days. It will be atleast 3 weeks, And dont expect a refund or empathy or an apology! So now I can not pick up meds and also on probation. Very unapologetic or helpful. WOULD NOT RECOMMENDED TO ANYONE! Whats bullshit is they have on their site you get your card within 7 days, what a joke read more

Incompetent office! They misquoted the cost of the card to get me in the door. They told me I would receive my card 10 days after they receive my paperwork from my previous doctor. BUT! They never sent a successful fax to my doctor, never received anything back and didn't bother to let me know. Its been almost a month and still no card, and no sense of urgency to get it to me. As soon as they get your money they forget about you! read more

All I can say is wow! Words can't even begin to express how amazed I am about the care and attention I received at this clinic. The dr is extremely professional and very knowledgeable about the information I was given during my appointment. The receptionist attention to detail and making sure I received my paperwork and getting my medical Records sent to this facility was amazing I was called two days after my appointment to inform me my records were received and under review by the doctor. I must say I was very nervous about the whole thing but the doctors professionalism and staff made me feel at ease. The care I revived was amazing. The clinic was easy to find, and very very very clean. My app was at 3pm and I showed up late due to traffic I was over 30 minutes late, and I was still able to get seen. I got in and out pretty quick even after all the questions I had for the doctor. I was speechless with how fast I received my card I was informed it could take up to two weeks and I got it in about 8 days after my appointment. I have recommend this establishment to friends and family and they have all gotten discounts, they even worked out a payment plan with a friend to help pay her fees. The hours are great they even worked with my schedule to help get me seen by the doctor at a later time in the day. This place is extreme flexible with appointment unlike may other clinics. I HIGHLY RECOMMEND THIS CLINIC TO ANYONE LOOKING TO GET THEIR CARD. read more

I called the Dept of Health to find out what was the status of my MMJ application since I haven't heard anything no text, call, or email. They looked up my information and found out that UMMC didn't submit my application .So, what kind of business is this, I went there the doctor was great don't get me wrong but the fact that not only was I charged the fee for them to submit my application that they didnt even submit it till yesterday. I'm a combat veteran with severe PTSD, and chronic pain. Now I went on March 9, my card expired on the the 18th of March, so it is the 31st and I have not received my card yet. Obviously, it's not they're problem that my family has to put up with me without my meds. I called them yesterday, and the dude that answer the phone looked up my info, and quickly said we would call you back, I knew already that someone has dropped the ball on this one. I recommended this place to my wife, good thing she didn't go there. I'm highly disappointed and I will make sure to tell everyone and blast it on the facebook to NOT bring your business here again. The doc was cool but her staff is going to messed up her gig if she's not careful. I would watch your staff to make sure they're doing their job, because this is so unacceptable. I will never come back again. Horrible, submitting your application people so don't do it. read more

This is my second trip to United MMC and this is the place I will continue to get my mmj card renewed! The staff is friendly and Dr. Jones is amazing! United MMC is not only friendly and courteous but professional as well! Thank you United MMC for understanding my pain and medical needs!! read more

This place was great! The staff was professional, the doctor was helpful with way more information other than just medical marijuana. So happy to have gone there, I definitely recommend this place. read more

I am so pleased to have found this establishment. I have been having really bad luck finding doctors who truly care about you. The Dr. Raushanah sits and explains everything to me, and I leave without any questions. I started to see results in just 1 month! I feel like there is hope. Ryan at the front counter is very helpful. When I need my supplements he personally will get them for me to make sure that I have them. I am very pleased and I recommend anyone looking for a naturopathic doctor or you aren't seeing results from your current doctor, definitely go to United MMC. read more

I had a great experience at United MMC. I was seen quickly and the staff was very professional. They even have a great center for kids to play if you need to bring them to your doctor's appointment! read more

I don't even know where to begin with this place, 12 days after my appointment I come to find out that MMC never even sent over a request to get my medical records because I just spoke to the place I went to last year and they have no record of any fax coming over 12 days ago for my records. I knew something wasn't right when I get a voicemail after hours from MMC telling me 12 days later that they never got my medical records. Why would you wait 12 days to contact me? I arrive for my appointment at 1:40 on time and was not seen until 2:30, they also cost more than Arizona Green life even with their so-called $50 off coupon and the only reason I did it was because it was last minute and they were able to get me in before my old card expired but now I see why they had available appointments. This place is totally incompetent and if discover will dispute the charges I will be getting my money back and going to Arizona Green life especially considering that the process hasn't even started now because of them. Thanks MMC you made it real easy for me and a lot of other people to go somewhere else now cheaper and with more competent personnel. Dr seemed cool but that's where I will stop, front desk is a joke. read more

So I contacted the Dept of Health via their online chat because its been a week since I applied for my MMJ renewal. I asked the Dept of Health what was the status of my MMJ application since I havent heard anything no text, call, or email. They looked up my information and found out that UMMC didnt even submit my application till 155pm on 7/14/2016...I visited UMMC on 7/7/2016...So not only was I charged the fee for them to submit my application but they didnt even submit it till a week later. I realize that its not your life you have to worry about but some of us need our meds. The girl at the front desk is very rude, not only to me on my initial visit on the 7th, but to other customers on the same day, and when I called today 7/15 she was very short and hung up on me. Why pay money for services not rendered or for something that I could have gotten to the Dept of Health faster? Granted they refunded the 25.00 submission fee but that doesnt really fix the root of the problem. Highly disappointed and I will make sure to tell everyone and blast it on the facebook to NOT bring your business here again, I know I wont. read more

If I could give this place negative stars I would. They took my money over 2 weeks ago and never sent in my application. This was after me trying to pay with my card there and their system locked my card, an issue they are well aware of according to the receptionist, (out of state system, and no, they don't warn you before you swipe your card that it might get declined and locked) and was told my application wouldn't be submitted til the payment was made so I had to go take care of the issue with the bank and rushed back to pay with cash only to find the doors locked (4:50). I Came back a different day to pay in cash and the doors were locked at 3:30pm, no sign, no notice. Had to travel all the way down there a third time a different day (not a short drive. Gas $$) to pay hundreds and still have no card. I called them today only to be told that they were having issues with the system THIS week and that all the patient's applications got "pushed back". My application was supposed to be sent 2 weeks ago at the time of payment! So the "issue" that they are having with their system THIS week has nothing to do with 2 weeks ago. I asked when they were planning to inform the patients Of this issue with their cards and was told that they planned to inform patients AFTER the "issue" was fixed. I could not believe my ears! I asked when it will be getting fixed. That's when i was told that the "issue" had suddenly, JUST THEN, got fixed. And that they would inform patients. What a coincidence. I obviously no longer trust their word because they sounded very fishy and like there was a lot to hide so I called the AZDHS and informed them of this "issue" the clinic claimed to have and I wanted to know if they had even tried to submit my application. AZDHS informed me that they had literally just submitted the application as we were speaking and that they even input some of my information wrong. I was advised to not go to them again and submit my own paperwork next year to avoid people and places like this. I am very suspicious and disappointed that the service here has turned into less than poor. I have been a loyal patient here for years but this will definitley be the last time they get my business. I absolutely do not recommend this clinic to anyone. read more

Terrible customer service with a rude receptionist. Although the Dr. was great the receptionist had such a bad sassy attitude. On top of that I have been calling for weeks and I have not received a call back. read more

I thought that the Dr, was great, but the girl at the front desk, not so much! I think she was high, After paying $325 for that card ( just notice that I did not get a application ID # to check my status) they better hope that I receive my card. Feeling somewhat unsure, the girl at the front desk gave me a receipt with my first name spelled wrong, they have five more days for me to get that card. read more

My experience was HORRIBLE! Rude and completely incompetent young woman at the front desk and attitude throughout! I first visited on Aug 5th......By Aug 26th I had still not received my card! I was informed that they processed my application WRONG and that United MMC were notified of this on Aug 22nd! But NOBODY called or notified me! The reason nobody notified me is because of INCOMPETENCE! I would NEVER do business here again ever and if you can find ANY other Clinic.....Go there! read more

I was so nervous going in didn't know what to expect, I felt at ease seeing the doctor she made me feel welcome and was very understanding. it was a quick process and I will keep always going back. read more

Karen....or whomever the girl is who answers the phone is not professional enough to do the job she was hired for. This place of business...there are other less politically correct terms I could use but I won't. They contacted me about using their services, I provided them with paperwork for a emergency room visit. All that was supposed to happen was a transfer of records...not only did they not get a response back from the dr. They failed to follow-up and check...that seven days crap is exactly that. Once I contacted KAREN...she told me that the records hadn't been submitted and it could easily be fixed by me. What the hell I pay them for...? I tell her because of the mix up, I will have to wait an additional time to receive my meds. She suggests what can she do for me...I say get me my medication. Her response was I don't have a card myself and I'm not a DRUG DEALER, now I am insulted that an employee of an certification center...whose primary purpose is to recommend patients to doctors for medical reasons. Is not qualified or educated enough on the subject and has the audacity to say that to a patient. Who has not only been denied quality service, but the very medicine that her employer....oh I'm sorry KAREN says she's in charge over there. Advertises that they can connect PATIENTS with the medical products they need, only to make the same MEDICAL patients have to wait and suffer through delays. Delays caused by incompetent front desk staff, or whomever processes their records. Shame on you KAREN...and United for employing such a callous and shallow person. read more

Use at your own risk. I visited them and they were more than willing to take my $150 for the visit and the $150 fee for the state, but 4 weeks later and still no card. And they still have my $300. This was a renewal so it should have been an easy transaction. I've called them on several occasions. 1st call -they "remembered" me and said they remember submitting my paperwork. Told me she'd look into it and call me back. No callback. Waited a few days... 2nd call - got the same person. Said she personally submitted my paperwork. Also said she had a friend that could look into and would call me back. Took my number again, but no call back. Waited a few more days... 3rd call, finally after 4 WEEKS of waiting was told that my doctors records were never sent over. Mind you the email they sent me before my card expired says, and I quote, "We have all of your medical records on file and the visit shouldn't take any longer than 15 minutes. We are still in the same location on 24th St. and Thomas." Also, I filled out all the paperwork to have my records transferred when I was at the office. Apparently there is no follow up once they have your money. Told her at this point I just wanted a refund, said she could authorize that but would have the manager, Ryan I believe his name was, call me back. Gave her my number again, and surprisingly Ryan never called me back either. Finally just called my back to dispute the charge. I'll go somewhere else. I realize this whole MMJ is sketchy at best, and I think that's what they are hoping, that you'll be too embarrassed to call your bank and request a chargeback or a refund. read more