I've never had any issues with UPS. I return rented textbooks every semester and they've always gotten my stuff out quickly back to Amazon. I do have an Amazon addiction and get packages fairly regularly at my house. If they ship FedEx or USPS, then more than likely the package will be late or even misdelivered, and living in the ghetto...I will not see that stuff ever. My driver makes a point of hiding my stuff, unlike FedEx that once left a box out on the walkway just feet away from the sidewalk where a crackhead could make off with it. UPS NEVER does this. I have never ever had an issue with anything being lost, left somewhere else or delayed (unless there is some sort of natural disaster at place of origin). The few employees I've dealt with at the Broadway location have also been very helpful, most notably Eric W. So thanks UPS for making this Christmas season easy for me! read more

I brought a small gift to be packaged and mailed to CO. The employee took the item to the back of the shop (out of my sight). He came back and took my credit card for payment, speaking perhaps 6 words total. I had no chance to check the packaging or verify the address, etc. Very unpleasant experience. read more

So it is now 7:30 pm . Just talked to supervisor for 2nd time today.I talked to manager between 3:30 and 4 pm today also,explaining the situation ( he actually told me that-he didn't think the driver would be back today because of his full load which had to be delivered in the next 45 minutes. He also told me I could drive around and try to find the ups driver to see if he was in my area!!! I told him , no, that's your problem, not mine. Not 7:30 pm: Just returned from our dinner that we postponed leaving to 4:30 due to the initial time frame given to us earlier in the week. I actually put A sheet of paper instructions to deliver to neighbors if we were not home with the initial slip saying they missed us. What a surprise to come back 3 hours later and see ANITHER note"sorry we missed you" on my door when it clearly stated to give to the next door neighbor and she would sign! Wondering now if they could read English?? Called supervisor since I had his number and told him the update. He had told the driver to deliver tomorrow at a certain time. Said he wasn't aware if coming back with delivery. I replied , well that's great, but it clearly said what to do, Told him I was trying to make their live easy but they were batting zero. Again, don't use UPS! So disappointed in united parcel service! We were notified earlier on week of a pkg to be delivered that needed signature. B My husband and arranged our afternoon to make sure we were home between noon and 4:15 pm. What a shock to go outside and see a note on our door that they missed us. My husband was in living room and I was in computer room. Obviously no ringing of our obnoxious loud door bell! And top it off, they plan to deliver tomorrow afternoon when we have a commitment and will not be home. What has happen to good service of businesses? I know your time is valuable but so is your customers. I know for a fact at my old job as well, we had more broken items using this company I would highly recommend using the alternative company Jim read more

2 hours of time-wasting going in circles on their website, 40 minutes on hold, and 3 different employees to finally learn that my request is impossible. Just tell me "Sorry, we can't do that". SOLVED. I'd also appreciate a real delivery window... 'before 7pm' = 11am surprise delivery to our closed business. read more

Only service to use when shipping a package. If you want your package to arrive on time and intact, use UPS! read more

United Parcel Service - Best place to work in the world! UPS Stockton building! - Couriers & Delivery Services Near Me - Stockton, California

I'd give negative stars if there was an option. I never choose to use UPS but some shippers only use them (like T-Mobile sending out devices). I'm given no choice. When a package is coming by UPS, I just order a 2nd item because they won't both arrive. This gives UPS twice as many packages to bill for, but they shouldn't be able to charge for the ones they lose. read more

Every time I wind up using UPS, it's a fucking disaster. This time, I was supposed to get something on a Saturday. The Saturday date (Jan 4, "by the end of the day,") was scheduled a week in advance by these people. They actually got my out-of-state package to California really fast, and then just held it in limbo not moving it for like three days as if they were trying to be slow on purpose to keep with their original delivery date. But, fine. Whatever. So the date comes. It goes "out to delivery" as outlined on their website, which was very nice for tracking, I might add. I thought it'd get there in a few hours since they were delivering from a city that's like a 15 minute drive away, but sure enough... 12 hours passed with no knock, no truck, nothing. At this point, I was ready to just get in bed and assume that they'd become overwhelmed with packages and couldn't get to mine today. I'd understand that. I ordered something on Boxing Day, along with thousands of other people. I get it. But then something happened that prompted me to sit down and write this review: a message came in through the online system saying the following: "Delivery attempted. We were unable to obtain the adult signature required to deliver your package." Oh no no no. This is like farting in an elevator when it's just you and one other person, and then trying to tell the other guy that it's his fart. Why lie. Why make shit up like this. I wasted my Saturday staying at home when I could've been out doing shit, precisely so I wouldn't miss your delivery guy, and now you're gonna a) not come, and b) try and act like you did, but you missed me? Bro. You didn't even leave a note on the door. You didn't even knock. I know, because I sat out here all fucking day. Fuck your shitty ass service. I can take delays, but don't lie to my fucking face and act like we're cool afterwards. I will do everything in my power to never use UPS again. I'd rather drive an hour and pick the shit up myself. read more

United Parcel Service - Couriers & Delivery Services Near Me - Stockton, California

I can't give any stars and I hope more people would begin to understand where I'm coming from. When you request next day services and you drop off the item on a Sunday, the pick up is Monday and arrives the next day. Its a guarantee. Over night delivery from Hayward to San Andres is stalled out in Sacramento for no reason. That is not overnight delivery. The shipping office had to call and have it moving. Delivery next day. I was told this would be refunded but I was not refunded the total amount I paid. UPS in PA, wrote a check for $36. refund and kept the rest. It was $52 that was paid. DO NOT USE UPS UNLESS YOU LIKE TO BE TAKEN. They still got their money. Claiming I don't get anything back for gas or fees. USPS refunds all of it if its not on time. That's the reason they offer the service. So THEY WILL DO THEIR JOB!! NOT STEAL FROM US. read more

Worst service ever. How do they stay in business? Run fast and far from this place They delivered a package placed it on the back steps in an uncovered area in the middle of a downpour not in a bag just in the pouring . If he would have put it on two small steps higher it would have been under the awning. It had to be thrown away. A replacement was shipped and it was crushed. In the packages were edibles and glass. I had called UPS and instructed them to leave it on the front porch where it would be under cover. The replacement package delivery driver handed it to me damaged and I mentioned the damage to him and he laughed and said he kicked it. read more

Could not be more disappointed with UPS right ow. My company shipped a package to my home recently via UPS and I told our shipping manager to require a signature because porch piracy is endemic in my neighborhood. The package took 13 days to come to San Jose from Portland, which is bad but that's not the worst part. The driver didn't bother to ring the doorbell and collect a signature. He just left it ON MY FRONT PORCH at 8:17 PM. It's only a miracle the package was still there the next morning. The delivery record said it was signed for by "LADY". Who is Lady? She doesn't have a name? Our ship manager contacted UPS and they sent a scan of the signature which was, as expected, a scribble. Clearly the driver just scrawled something himself and walked away. Of course UPS won't take any action. They say it was signed for and delivered and that's that. I say we got lucky. The package contained sensitive prototypes and it could have been a breach of NDA if they'd been lost. If you use UPS, well, first of all, don't! But even if you must, just opt for a "hold for pickup" type ship. Better to drive a few miles than risk losing your stuff! read more

Well UPS warehouse is all the way in the cuts, off Fremont street, close to HWY 99. Finally made it to pick up a packaged they had attempted to deliver on 5/11. Today I found out that UPS no longer attempts 3x to deliver your package, so if it's important you, then you better be home at "estimated time" of delivery and/or use your work address if your always working, which was my case. Upon arriving noticed the hours are different then stated on yelp. Means I could have arrived earlier.They actually open at 9am not 10am. Surprisingly the warehouse seemed empty(they had the back door open) so you can see not many packages there. The older gal that attempted to help seemed confused when she scanned my slip, then states my package was left outside? I start to possibly flip out, saying I haven't seen anything outside my door blah blah blah LOL, then Marvin steps in and finishes assisting me the whole way through. She actually meant outside there building, in a kiosk. So apparently they lock your package in a kiosk locker and you must have your slip and ID to verify your identity. It's not too accurate in my point of view, because in my slip they left it as "R.A"which are my initials, I entered my ID and said it wasn't able to recognize. Hmm. Then it gives you an option to enter your phone number and you can get a text or call and enter the code you just received. So I'm guessing that as long as you have a slip and a phone you can basically pick up someone else's package, since the ID verification is not too accurate. Once I entered the code, Kaboom, the locker opened. Seems like they are trying to minimize employees, all they basically need are drivers at this point. read more

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I changed my car appointment, stayed home all day, and they didn't deliver as promised. Now, I have to leave, and hope that no one steals the package--if they deliver it. Until now, the local people have been okay. They don't seem to check to see if anyone is home. They just leave the package. Nationally, I don't appreciate a company that artificially delays a package by checking it into the location several times, rather than sending it to the destination when there is space available, the way the other company does. I requested the status updates last night, to see if they would tell me more. Since they didn't provide an exception about not delivering the package, there was no status update. GIGO. Update 2015.05.14: Got the package a couple of minutes ago. Tape on ends seemed to be cut. I asked the driver what happened yesterday. He told me that it wasn't on his truck. The way I understand it, to be "Out for Delivery", it has to be scanned on the truck. Did they put it on the incorrect truck? Update 2015.11.28: Monday this week, I was waiting on a package containing a Lithium Ion battery and some other electronic equipment. I heard something hit the door. As I opened the door, I found the package there on the floor outside my apartment. I followed up with UPS on Twitter first, then through e-mail. They said that they would help the driver realize how important packages are. When I lived in the Orlando area, people who had worked at the location said that they used to toss packages regularly, so maybe it's a company thing. read more

Wasted the entire day waiting for the delivery. The front door was wiiide open the entire time,yet the driver was somehow unable, or more realistically unwilling to attempt to make contact with me. I'm sorry to say but more often than not, this has been my experience with both major carriers. They have a union and it's strong. Therefore accountability is non existent. Customer service is a complete waste of time. I have no respect for any of these drivers anymore. If someone pulls out in front of you, it's a good chance that was me. Stay out of my way read more

Holy ish, screw this company. I only ever use them when I absolutely have to, and EVERY. SINGLE. TIME. they mess something up. This time, I was supposed to have a package picked up at my residence, and the driver just dropped the pick up label on my porch with a separate order that was being delivered and just left. They didn't knock on my door, or ring the bell, or call me or anything. Just threw the label on my doorstep and said they missed me. I effing KNOW they did not knock, because I have a dog who barks at the tiniest noises anywhere near the front door, and she didn't make a peep. So, I call the customer service line, and after having to argue with the fucking automated system for twenty minutes, they tell me they've reached out to local dispatch, and that they should be calling me within a hour to reschedule for same day pick up. An hour passes, and nothing, so I call back, get the same bs story, wait another hour, nothing, call back, another hour, call back, do that two more times, and then it's after operating hours, so I'm SOL. Next day, I get a call around 10:00am from dispatch, saying they'll be here "in the afternoon" to pick up the package. 5:00pm rolls around, still nothing, so I call the customer service line again. They then tell me to wait until after 9:00pm to call again!! Like, WTF?!!?! I'm sorry, you want me to what now?? You already told me that operating hours end at 7:00pm!! Why the fuck should I have to wait until two hours after that for you to give a shit and do your fucking job?! Tomorrow will be day three of me waiting for my package to be picked up, and I can't skip another day of work to fucking sit here and wait for you to fucking ring a bell and take a package. It is literally a ten second transaction, that has wasted at least two fucking days for me. FUCK YOU UPS, and a very special FUCK YOU to local dispatch and their drivers. read more

I would give it a negative 10 if I could! Their Ceres office scans a package in 2x and loses it. Or one of their employees steals it ( being it is from BestBuy). They can't file a claim on it. Plus the don't notify the customer. A week later we try to call and arrange to pick it up. Yet they don't have. We're told we have to contact Best Buy to file a claim. Crazy right! It shows they scanned it. What kind of scam is this! Really sad my son was trying to send my daughter something so they still had a connection while on different sides of the US and the UPS takes advantage of them. Who steals from kids? Will no longer use UPS! Please boycott these thief's! read more

I only clicked 1 star, I didn't want to click any, but the computer wouldn't accept no stars. I ordered goods from a company and was to have them delivered 4/2/2012. However, I had to go out of state when the delivery was to take place. So I called UPS and gave the date I would return and asked that the package be delivered at that time. It is 4/5/2012 and I've been waiting all day, since 7 am and it is now 10:35 pm and the package has not arrived. I called UPS several times today to verify that the package was being delivered today. I was assured that it was. Now I've been on hold for 45 minutes and UPS is clearly not going to respond or tell me the truth of what has happened to my package. I will use Fed X from now on. I will cancel my account with UPS and I won't use them anymore. And, I will not use them in my business either, which I used to every single day. read more

I HATE UPS SO MUCH. I cannot get that across to you guys enough. I would give UPS negative stars if I could. I ordered a package that was to be delivered on Monday, June 24th. I waited around all day waiting for the package so that I wouldn't miss it. BUT I refreshed the tracking page and it said that I already had missed it. I was home... Yeah so I waited around until the next day and then it said that I requested to pick it up at the facility. WHAT. I never even called or e-mailed or anything. So unreliable. Always screwing up. I called and they said they would message the facilities to call me. No call for 3 hours. So I called them again and on their records it said that they had called. nope. no call. Yeah don't use UPS if at all possible. They suck and they have the worst customer service ever. read more

Ordered a 3ds and it claimed that it was delivered but i was home all day and didnt see a truck. My thought is that they stole it. UPDATE: package is forever lost and in some thieves hands. I got my refund. Now i have to wait longer to order it again. Thanks UPS. Never using you in the stockton city of thieves read more

9/15/17 2:30 p.m. Horrible customer service; I have been home all day and about an hour ago I went outside and I see a UPS notice saying I wasn't home to receive my package. Never rang the doorbell nor knocked on the door. This is the third time that this has happened to me. I then called the office on Broadway and that number has been disconnected. So I called the 800 number and they just gave me the runaround. Needless to say, since today is Friday, I will have to stay home all day with my front door opened so I can get my delivery. Worst delivery service ever! read more

my package was supposed to be delivered on a monday, the delivery driver came to my address with my package at about 1pm monday, did not leave my package at my address and left with my package. they driver marked my package as "delivery attempted, customer moved". But I did not move, my house is currently listed as for Sale and has a for Sale sign in front of my house but I'm still living in my house until it sales. It's common for people to do that so they're not paying for multiple homes. I contacted the seller and told them to redeliver my package because that is the correct address and I still live there. The seller contacted the UPS driver and told them that I still live at the address on my package and to redeliver, the UPS driver came back to my address the same day at about 6pm, did not leave my package at my address and again left my house with my package. I called UPS this morning and they gave me the option of picking up my package at their location. Why would I go pick up my own package, when I PAID UPS to deliver my package to me at my address, I didn't pay myself to go pick up my package at their location. The UPS employee I spoke to told me that my package is at their location and they will redeliver it to me tomorrow. So now my package is 2 days late because the driver could not understand the information that the address printed on my package is the correct address and to leave the package at the delivery address, not take the package with you twice. I asked the UPS employee that I was talking to if it would be the same driver delivering my package to me tomorrow, and she didn't know if it would be the same driver who doesn't understand to leave the package at the delivery address but she did say that she would make a note to any delivery driver to leave the package at the delivery address. On Wednesday, my package still has not been delivered when I called UPS yesterday and they told me it would be delivered today. I received a tracking update that a delivery was attempted at about 2pm but "customer moved" but I was home at 2pm and no delivery truck came to my house and I did not get a knock or ring at my door. So I called UPS again asking when I will get my package and they said that my package is still at their facility. UPS stated that my package will be delivered tomorrow now, which is several days late and that's if I actually get my package tomorrow or if I have to call them again. After this, I will definitely never initiate business with UPS again. read more

IF I COULD GIVE A NEGATIVE STAR RATING I WOULD !! Since UPS cannot seem to have a supervisor call me so they can fix their customer service issues. I'll leave a review in hopes they will actually care. Probably not but I will try. My mother in law sent my wife a Mother's Day gift (wine gift pack) via UPS. The driver attempted to deliver it. We were not home. He tried a second time and I answered my ring doorbell because we were not home. I asked if he would take it across the street to my neighbor. He said no and I'm not sure what else he said because he had a mask in and I could not hear him well. I asked my neighbor to sign the following day if they happened to catch the tru k. They tried but the driver again told them no. I called UOS and explained that we are both working during delivery times and cannot be home to sign. They advised me that the package would be held at the Stockton office for FIVE business days. I told them I would be there the following morning. I went to the UPS office during lunch and gave them the order number. I was told that it had been shipped to Tracy and was in a truck with 200 other packages and they could not have it returned to Stockton. I told him that I called the previous day and told them I would be there today. His response, oh did you talk to the people in India? Look man I called the 80" number how would I know if it was in India? The guy in the office said he did not know why it was shipped back already. I asked to speak with a supervisor. He told me the supervisors are out delivering and he could not give me a phone number to call to speak with one. Basically acted like he could care less and refused to even try to fix the issue. Even told me he didn't know why the driver wouldn't let the neighbor sign. I called the 800 number and spoke with a lady who told me there was nothing they could do and the package had now been returned to sender. I called back to ask if I could talk with a supervisor. They lady explained she could send an urgent message to have the package shipped back to Stockton. She said it may not be able to be stopped but she would try. She then set up a call for a supervisor to call me. I received a call from a very caring lady (Northern California manager) who believes in customer service, she was apologetic and told me that the package had been intercepted and was being delivered that day. I explained to her the entire story and that even shipping it wouldn't help because we would be at work. She had it held at the UPS office for me. And said she would set up a call for a supervisor to call me and gave em her direct number. I told her I wanted to talk to the Stockton supervisor specifically so I could hopefully help the. Fix the issue with all the run around. No call back I went again to the Stockton office in an attempt to pick up the package. I finally got it!! I left the guy at the counter my number for the supervisor to call me back.. it's been weeks and still nothing.. UPS YOU DROPPED THE BALL AND YOUR SUPERVISORS DO NOT CARE AT THIS OFFICE!! I will avoid shipping anything UPS and encourage all my friends to do the same! read more

They were very fast at processing my returned items and very friendly staff and it's never crowded when I go there. It's a small facility but does a fantastic job. I would definitely recommend this place if you want to get in and out quickly. read more

Worst customer service I have ever experienced! In my business there is no room for error and this place is a mastermind at screwing things up. In the past couple months we have been lied to by this branch over and over well today broke the camels back. A Family I am assisting with funeral arrangements is having their service today and the package that was to be a big part of this families service was not delivered as promised. After jumping through hoops we finally received a local number and although I can see through tracking that it has been delivered to their warehouse, They cant seem to find it (more likely too lazy to look) now family is upset and all we get from UPS IS UHHHH sorry but cant find it. you guys are the worst carrier service by far! I will never again direct my packages to you for now on that will go to Fed Ex where this problem does not exist! read more

This location should be under investigation by UPS headquarters! In the last week my family has been harassed, racially profiled, discriminated against, and coerced into signing a package that was never delivered to our home. I wish there was a 0 star option! Let me give you some background: Three weeks ago, I ordered a package two-day shipping. I noticed that it was not delivered on time, and decided to check online. The tracking stated that "Delivered to man". WHAT!? I followed up with the company that I'd ordered the merchandise from. They filed a report with UPS. Two weeks later, I receive a phone call from a supposed "manager" (who should definitely lose her job) saying that I was a liar, and that I received my package because "the deliverers gps said so." I asked who the driver claimed it was delivered to, and she said a man of which she could not describe. She then said that UPS would be coming to my home for the next 5 days to investigate. YESTERDAY, a UPS driver tells my mom to sign for a package (though he didn't have the package in hand). She requested he bring the package from the truck before she signed. Luckily she said that because that unsettled him and he began to verbally attack my mother stating, "you received the package already!" among many other disrespectful slurs.Is this coercion even legal? He then said that some "black man" (of which he could not describe beyond ethnicity) had received the package. (Did he just say that because he realized we were black?) He even told us that we would never receive a delivery to our home again and would have to pick them up. Was that a threat?! What is delivery service for if not to come to my home directly?! What bothered me most was that when following up with the manager she hung up on us after saying that she'd completely agreed with the driver. I don't know if they have some conspiracy going on at this location; But, i definitely will not be doing business here and ADVISE you not to either! Aside from this unacceptable situation: -Drivers NEVER knock. & When home, I will just see a final notice for pick-up on the door, or a package on our front step. -Local management and employees are extremely rude read more

Customer service here is top notch. The employees are always helpful. They package things better for you and instruct you on using the computers here. There may be a bit of a line because of it, but you can't blame them for doing their job well. We use them for work, but being a small buisness we don't ship everyday. They never come at our official pick up time. But since we know that they come at a certain time everyday it's ok, and they do offer to come back if we aren't quite ready yet. Friendly service and very efficient. Couldn't ask more from them. read more

If I could give zero stars I would.... They didn't even knock... took off with my package that I took the whole day off work to wait for. Left a note saying they would redeliver in three days...WTH... I was in my house... they could have rang the bell. read more

How do I walk out of my house and receive a notification that a delivery attempt was made?? I'm literally right in front of my door? I didn't pay extra for next day delivery not to to get my package. This is bs. The driver didn't make any attempt. How did they get past my mom on the patio without being seen? How did they get past me walking out or in the car? My sisters sitting right in the living room. Wth. ? read more

1. Driver Attempts to deliver, does not work since I am at work during that time. 2. I request that they move it to a UPS store. 3. The one they assign is 15 miles away and only open during work hours m to f. WTF? read more

Ordered a case of wine from the Bay Area. Waited all day and no wine. Later, checked tracking and found it had been delivered to a business in the morning. Called UPS and reported incorrect delivery address. They were supposed to call me back. No call. Contacted the business who have video of their shipping and receiving department. Called to tell us that their former employee had stolen the package. Still nothing from UPS in spite of a second call and a second promised response. No. Nothing. I just wonder if the delivery was really a mistake or if there is some scamming going on. Not happy with UPS. No stars. read more

Something you should know -- I've spent four hours aggregate on the telephone finding out why my online request for a package to be delivered at a certain date and four-hour window was a waste of keystrokes. Here's the deal: UPS attempted to deliver my package. I wasn't home...and since it required a signature, I went online and requested a re-delivery for another day within a 4-hour window. I received an email back CONFIRMING the date AND 4-hour window. I came home early to receive the package only to find out that a delivery attempt had been done at mid-morning. Really? If someone asked you to meet them at Disneyland between 3pm and 7pm, you're not going to show up beginning at 10:30am just in case they came early. Needless to say, even after the Stockton, CA distribution center said that the driver would re-deliver that night, the package NEVER SHOWED UP. A perfectly good waste of a Friday evening -- as we were told to wait until 9:00pm. The standard script is "The time is not guaranteed; it is just an approximate time." Since when does "approximate" mean sometime within 10 hours...or NEVER?" Apparently this online request system doesn't really work -- other than the date, the time window is meaningless since the information doesn't even get to the distribution center. You're better off staying home and waiting around during the normal delivery hours. DON'T LULL YOURSELF INTO THINKING THAT UPS IS PAYING ATTENTION TO YOUR TIME PREFERENCES because THEY'RE NOT! There is a systemic error that doesn't provide that data to the people who need to know it -- meaning the UPS drivers. "MY UPS" is meaningless unless you have a premium account, in which you have a two-hour window...(I don't know if that works either). The ads and promos are slick but they are false and misleading. I'm telling all my shippers not to ship UPS to me because the company is unreliable. read more

Phone number for this location is no longer in service??? Do how do I contact this place for status on my package which is already a day late? So much for guaranteed delivery, no Bueno UPS read more

If I could give ups minus stars I would, they have the slowest system on the planet, I can't believe companies still use them for items that are small enough for the post office. The USPS is so much faster and cheaper, not to mention UPS is always damaging crap. Anyway when you buy stuff online try to get it through the mail or another method and save some heart ache read more

If I could give less than zero stars, I would. WORST. DELIVERY SERVICE. EVAR. They are incapable of delivering a package. I ordered gifts for my God-daughter's 4th birthday coming up this Sunday (it's Thursday as I write this). I'm disabled, so wandering around stores is really hard for me to do. I had expected it a couple of days ago, it didn't show up, so I checked online from the store I ordered from, and there was a notification that shipment had been delayed, and it would be here on the 30th (today). I get home, no package. No sticky on the glass door pane that delivery had been attempted. I check online, to find that SUPPOSEDLY delivery was attempted yesterday at 5:30 and I wasn't home (I was). So they dumped it at their scary-as-hell location across town, on the east side of Stockton. So, you know, the handicapped person can deliver their own package. So when I call customer service, I'm informed that the package is actually already on its way back to the company I ordered from. But hey, if I want to take MORE time out of my life that I'll never get back, they'll have someone call me tomorrow... because UPS is incapable of handling this issue internally. Their poor customer service guy has NO ability to create a re-deliver tag... or a hey, don't send it back tag... or basically do ANYTHING to resolve it, except take a message. WTF. A multi-BILLION dollar company has NO ability to do customer service. I will add that this is an ongoing issue with this driver out here. He says he attempted delivery twice... I say BS, because I have a Ring-type doorbell, and I have video of anyone coming up to my door... and the only person who's been to my door has been the postman (in his blue shorts... blue... not brown... and no brown van parked in front of my house when it alerted). So, I'm out the money I spent to order the gift, I'm out the delivery charges, and I'm out the gift. Thank you, UPS, for making the life of this disabled person even more difficult. Because, you know, I don't have enough challenges in my life on a daily basis. Way to step up. Way to take care of your customers. read more

Paid a premium for overnight delivery of camera equipment from Indiana merchant to my business in 95816 zip code. Delivery was guaranteed by 3 pm next day. When the package did not arrive by 3, I called and was told "Oh, the driver is running late" and that delivery could be as late as the "end of the day". No, I couldn't get a refund on the premium rate. This has happened time after time. Often, UPS will claim that they think the address - in a mixed use neighborhood - is a residence allowing delivery by 7pm, even though clearly addressed to a business. I HAVE HAD IT WITH UPS. Time-critical shipments are going by FedEx from now on. If I wanted this kind of halfass service, I would have used parcel post. read more

UPS is sooo bad! All there shipping takes 3 to 4 times longer than usps and they never deliver before 7pm what is wrong with them idk how they stay ion biz with service like that read more

Hat Hate Hate this facility! It is so unprofessional and always blames the other party. No deliveries.

No problem with customer service, its not good neither bad. They are what you'd expect in that department. My problem is that their hours are so lame, they close at 1 and don't open again until 3 and they close at 5:30. I had my package to hold for pickup so I didn't have to take the day off for an expensive purchase, and I ended up having to still take time off work because of their hours. read more

My husband has cancer and received his kemo pill from a pharmaceutical company out of Texas he ordered his refill from and it was to arrive June 25 Thursday but of course UPS couldn't deliver for whatever there reason which they didn't give us one. On Friday, June 26 at 7:30 AM I called 800 number trying to arranged a schedule time I was told that it was already scheduled to be delivered between 3-7 PM on that day. So I made it a point to get home before that time I arrived at 1:55 PM and there was a tag on the door saying sorry we missed you. So I called and asked to speak with a supervisor they put Rev id#PZD1RMD he said that package had not been delivered and but I have a tag from the UPS driver so he asked for the InfoNotice #946265102371 he processed to tell me no I don't have that tag so now I'm lying. So he said that the package would be delivered between 3-7 PM took my number and he would call me back a few minutes before 7 he never called and I never received the package now who is the liar. I checked the tracking and it said we would receive the package the end of shift 9 PM no now the the tracking says will delivered Monday, June 29 at 9 PM. This is my husband's cancer medication and has to take it everyday and I have told them that we will be leaving Sunday, June 28 for out of state. Do you think the employees of UPS care no they don't. I hope that at some point they need something important people treat them poorly or maybe somebody hurt them that's why they give such shitty customer service. read more

It seems the UPS driver thinks that pointing his large truck backwards and entering the quiet housing townhouse complex where we live and using his horn, blowing it and speedily backing down our driveway, is company policy at UPS. I find it just amazing that the morning driver, on the job for 30 years, is able to park his (same size) truck on the street and hand carry or using a cart make his rounds delivering his packages. Researching the problem by way of calling their Corporate Office, I have nothing accomplished to date, although I've supposedly spoken to a supervisor in my local hub located in I believe Sunnyvale. Why does UPS have a company policy that states that the driver in a hurry is allowed to back down a driveway where he obviously can't turn around. Back down it much faster than any other vehicle that has entered our quiet community in the past two years that I have lived here. Back down without using a backup alarm, which is somehow used in all the truck vehicles that come down our quiet driveway. Back down blowing his horn, beep beep, beep beep beep beep. Every day between 2:30 and 2:45 in the afternoon. He comes here to speed through, I'm sure unconscious and unable to remember the last time he took a nice walk down a quiet driveway. He comes here without knowing that doing what he does makes a noticeable impact on the inhabitants that he annoys, when he is busy performing according to company policies. Why does United Parcel Service have the right to not use backup alarms and the right to blow their horn at my house? Who do they think they are and why do they think their so special? I don't get to go to their houses and blow my horn, I guess I'm just a regular guy. read more

Ordered product from Santa Fe California. Shipped on June 26 2020. Checked update found out on June 27 2020 at 7:49 pm driver said package refused. Return to sender. How? Nobody was there. Office closed. Called 800 customer service and put a hold and had item on will call. Checked Monday it was on call. Went to pickup at Broadway terminal. Nobody had any knowledge. These counter sarcastic individuals proceeded to try and make me look like a fool. Finally one gentleman found the problem. It shows the hold request on Sunday the 27th for will call but it was sent back anyway. Total incompetence. Called shipper. They were nice enough to send new shipment at no cost next day air. Today is Thursday July 2 2020 and it was guarantee delivery by 10:30 am. It's 3:00 pm and their excuse. Problem with delivery address. Bogus excuses. This has to be the worse UPS terminal. Fed Express delivers here no problem. This is not the only time I have had problems with UPS Stockton. I will seek other delivery services. read more