I'm not one to normally post negative comments, but this experience this morning was absolutely…read moremind-blowing. You all might want to consider this as a warning. I am the CMO for a global company. I stopped in here to send a package overnight (today is Friday 3/17) for arrival on Monday (3/30) morning delivery. Precursor - Prior to that I had asked (and graciously paid for) notary services of the documents. No problem. Services rendered, services paid for. Now we get to the shipping rates. The woman pulls up rates starting at $54 dollars for April 4th delivery and spanning $272 dollars for Monday delivery by 10am. Yes, you read that right. $272 dollars for an envelope. For Monday delivery, by 10am. That's the cost of shipping a small refrigerator freight on a truck. Obviously I was shocked. Asked her how that was possible. Her response was "yeah...you have to talk to the owner Harry, he controls the prices." Well Harry...here's your chance to retort. How is it possible in any world to send an envelope weighing a quarter of a pound...overnight to Alabama...an hour and 27 minute flight away from Ocoee....and have it cost $272 dollars? By the way, the girl behind the counter tried to validate this at first with a response that was "well that's the price of shipping these days". For what? A bison to Guam via boat? C'mon. For reference, Afterwards I called Patricia over at FedEx on West Colonial, who I also do business with. I gave her the contents, the weight, the address and the shipping expectations of delivery on Monday by 10am. Her rate via FedEx? $53 dollars. FedEx...a global shipper...$53.00 for Monday morning delivery by 10am. Harry's Mail Center...$272 dollars for Monday by 3pm. In the end I took it to the post office on Hiawassee. Express Mail with tracking. Arrival Monday by 3pm. Cost? $11.28 I work in an industry where media, print and costs are marked up...usually about 11% to make profit on running a business. If you do that math...thats a 413% markup. And some bullshit. You're flagged Harry. Not sure what kind of operation you think you're running, but it will be reported.

Missed the delivery of a package that had to be signed for and instead of trying me again they sent…read moreit here. I went in as soon as I got the note (it was custom jewelry made from my mothers jewelry, as such it was irreplaceable, so I did not want it sitting in a random warehouse) There was one person in front of me being seen to and 2 people working (but only one working with that person). I still waited in line for 15+ min. When they did get to me they initially couldn't find my package. Nerve wracking. Very stressful. When I said something to the tune of "what do you mean you can't find it" clearly a little panicked, then she got the other person involved and she found it immediately...was there really a need to put me though that? So, while I did not use them of my own will, I don't think they would be my first choice as a shipper should i need one in the future.

Excellent service and helpful employees. Easy access and…read moreparking. Prices better than mail.

Fastest and friendliest service I've ever received at UPS. Gone twice now and Ann Marie has been so…read morehelpful and cheerful each time, I find myself preferring to go here then a more convenient UPS location because she makes it so quick and easy. Thank you!

Just incredible customer service I came in with the wrong return code for UPS and they helped me…read moreyou know and it took an extra five minutes, but they were so willing to help me. I really appreciate it.

Ben Bacon is awesome. I expected to quickly run in and return a package and leave. Instead I got a…read moresmile with a human connection who seemed genuinely happy to be at work. This was a pleasant surprise.

This is specifically for the worker there with black messy hair, who's name you can't get because…read moreshe wears a dirty sweater covering her name tag. She is extremely rude and unprofessional. I would rather drive a half hour to the next UPS Store than ever come back to this location specifically because of her.

Great place.. excellent customer service. The staff are always friendly and super fast.read more

It was my first time sending anything overseas so I headed over here to use DHL…read more Pamela was nice and extremely helpful in helping me fill out the missing pieces to the foreign address. Great service and the only downside is DHL's pricing, never knew it was so expensive to send a single envelope! lol

This particular store has GREAT customer service and very helpful. This is my go to store for…read morefaxes and mailing things.

They are always expert at shipping the various items I have had to send over the many years I've…read morehad to come to them for help. Easy to work with, they've faxed for me also,

Great service and amazing packing job by Denese. I had purchased some amazing items at a local…read moreauction and Denese packed them for shipping and then I decided to pick them up. These folks do amazing work and they are very diligent. If you are needing to ship things that you want to make certain they are packed properly and will most likely arrive safely, these are your folks!

I do not recommend this location for mailing packages. They lost one of my packages, and although…read morethey claimed it was a USPS policy, it was actually their own policy, which they never disclosed. When I asked if it was a formal policy, they lied and said it was from USPS. Additionally, the staff have always been rude, impolite, and just not professional. I strongly recommend going to a real USPS branch instead, as their prices are also extremely high.

I've been here a few times for mailing and the employees are very helpful and efficient. I haven't…read morehad any issues. Today I went for a passport photo and to mail out a passport renewal. Everything was done within 5 minutes. The staff was super friendly. Since there are only two stations open at a time, you might experience a bit of a wait, but I still feel like it's about the same wait you'd experience at a post office.