If your hours state you close at 5:00, that means you take purchases (assuming you are there to…read moreactually make money) until 5:00. Better yet, if you understand basic customer service, you lock the doors at 5:00, and wait a specified time, say 15 minutes, THEN close down the register. I don't care if your "system closes down automatically at 4:55". Maybe you should change that. Just a thought. I knew exactly what I needed and was willing to give you my money, but I guess you guys are high on the hog and don't need it. This is for the Norwich store.

This is supposed to be your neighborhood friendly hardware store right? The one that makes up for…read moreits higher prices through customer service. Well, I was just in there for over ten minutes having passed at least three employees. None of whom even slightly acknowledged my existence. No Hello, good morning, may I help you. Not even when I stood in front of both cashiers, three feet away, broken plumbing parts in hand. The male cashier didn't even bother to look up from his computer and when he finally did, it was to speak to the other cashier, not me. I for one will never be back.

Huge shoutout to Michael at LaValley Building Supply! He went completely above and beyond to…read moresupport me during my recent visit to the hardware store. His helpful attitude and excellent service made a world of difference. LaValley is lucky to have such a great employee on their team!

Fantastic Service in the lumberyard getting large plywood cutdown into all the sizes I needed! In…read moreless than an hour I was loaded up & paid all within a convenient yard area!! A relief- thanks guys!! You're the best!! Buy LOCAL! NO Running all over corporate warehouse homedep hell trying to find a useless helper!

Baker Lumber is our go-to place when we need plywood or boards for small projects around the house…read more I'm not the world's expert on wood, but they clearly have better selection and higher quality than Home Depot, La Valley, or Foggs. As their name suggests, lumber is what they sell, mainly, and they have a huge amount of it. But inside the little shop, they also have a nice selection of finishing products, wood flooring and wood trim. The staff there are friendly, knowledgeable, helpful, and we've never had to wait long for help. We've been shopping there for a couple years now, and everything we've purchased (eg baltic birch for kitchen cabinet shelves) has held up fine. We have several little house projects in the pipeline (shelves etc), so hopefully I'll be able to add some more detail to this review soon.

The customer service is nonexistent. Lumber is scattered everywhere. Very unorganised!read more

Always the best experience in person. They've been around for awhile and they (everybody) know…read morewhat they are talking about. From the office crew to the yard crew, everybody is happy to help and coordinated. We are remodeling and need windows in various locations (and at various times). Varney has an incredible show room team. Laid back, incredibly smart. We have been working with Ken, and we will never buy a window (or a door) from anyone else full stop. He is just good.

Wonderful lumber company. Always knowledgeable and willing to help. Pricing is excellent too…read more Delivery times are reliable.

Buy Lumber and Pay for Your Gas!!…read more This place is totally awesome. I've been buying big beams, finished wood, trim pieces and getting all my keys made here, for several years. The people who work here are friendly and very knowledgeable about their products. Last year I was in Home Depot in Manchester picking up some trim molding. It seemed a little expensive. I called White Mountain Lumber to compare prices. I got Evie(super cute!) on the phone and when she gave me the price, I almost fainted! Buying it at White Mountain lumber paid for my gas on one trip from Manchester to Berlin, a trip I was frequently making at the time. Then it dawned on me. With Berlin quickly becoming a tourist destination with the 1000 mile Ride the Wilds" trail system exploding in popularity, people are traveling there from all over New England with trailers behind their trucks and SUV's. You are also only minutes from the Appalachian Trail, great fishing, jaw dropping scenery, kayaking, snowmobiling - the Berlin area has it all! Why not get some lumber from the great north woods for your home - and help pay for your travel expenses with the savings? You will make the great north woods part of your home! I had a hard time getting keys made in the Berlin area - most of them didn;'t work. When I have keys made at White Mountain Lumber - they always work! I needed some 6x8 beams once for a project, and one of the owners, Barry, gave me an excellent deal on them. He was super down to earth and friendly. This is an excellent family owned New Hampshire company with awesome products for great prices - with terrific people helping you. WIN WIN WIN!

I ordered $2300 worth of PVC trim from this company on 4-27-2026. Lumber department told me one…read moreweek for delivery. Its now 5-18-2026 and still no material delivered. So after three weeks waiting I called and asked what was going on. I was told the material would be delivered be in 5-14-2026 and delivered the next day 5-15-2026. Well the date came and went and still no materials delivered. No phone call, no delivery. This company will just take your money and leave you hanging then blame their distributors. Their problem is now yours, and you get to pay for it ! I will never trust this company again !

I always have great friendly service when I go there. Everyone is always willing to help find…read morethings. One time I was trying to find a part that didn't exist. The person,(I'm sorry I forget his name) was very helpful and worked with me trying different options by piecing pipe and flanges together to get to what I needed. Probably spent 1/2 hour with me trying to figure something out. There have been times when I walk in 5 minutes before closing needing a propane tank refilled and they have no problems taking the time to do it. Will always continue to go there as long as things are as they are today.

DO NOT buy from this business. I purchased two vanities and sink tops but sadly didn't open the…read moresink top of one before I left the store and when we went to install it in a new build it was broken. Tough luck is what they said - all sales final. We would like to say to support this business but if they don't take returns for damaged products it's just not good business. IF you do open up all boxed vanities and confirm they are in good condition cause you are SOL if you don't. Oh, and the guy is rude on top of it. At the very least if you are going to have a policy to not honor goods in good condition you could be nice about saying that's how you run the business and not rude and snarky.