Terrible service and made us pay again after already paying for shipping for no reason.read more

Whenever the main carrier doesn't work the secondary carrier always mixes up the nail it says my…read moremail is delivered in my locker but nothing is there this happened continuously when you have people that set in temporary as a carrier .

Slow processing at this location. Use anything else but usps if possible. Do not recommendread more

SLOWEST USPS EVER. This place makes the DMV look like a fast food place. It's the longest line and…read morethere was only one person working the desk. I will definitely be avoiding this location in the future.

Update: We recently rented a P.O box from this location so…read morewe are going here a bit more. The staff here are great. The last time I went the postal guy was very nice and explained that he just put out the packages and gave me a general idea of when to arrive for them. He was very kind and even went and got them instead of sending me there. Very good employees at this one. Some post offices are so-so but I really enjoy coming to this location My first time talking to the employee in this post office. I was mailing a if it fits it ships package. First they did answer the phone. I went very early and was there about 10 minutes before opening but had to stay in the car instead of standing in the lobby since I can't stand a real long time yet. She answered the phone when I enquired about the operating hours. They opened promptly at 7:30. I don't usually ship these type packages. She was very helpful. I was grateful and thankful for her advice. Sometimes I think that the post office gets judged a bit harshly. In my experience some don't want to be helpful and others really do care about you. I would give five stars but I only have had a one time experience w an employee from here. The positive experience Does influence my desire to return though. Update: Had to mail a letter in a hurry and got some cheap envelopes but they had a hard time sealing closed. When I bought a stamp at the post office kudos for the lady saying yes to putting some tape on the envelope for me.

I'm told that this Post Office doesn't deliver locally held mail anymore. Have to drive to Hwy 6…read moreP.O. to pick up??? I live a mile from Hewitt P.O. and I have to drive 7 miles to receive my held mail, absolutely ludicrous. Hewitt addressed mail go to Dallas, then back to Waco, then sent to Hewitt for delivery, that really doesn't make sense!!

This is an update to my previous rating. I was contacted by the post office and advised to file a…read moreclaim with UPS for my lost items. WELL guess what, I can't file a claim because, UPS doesn't show that the items were ever in their possession. There was over $700 worth of items in that package that evaporated into thin air. USPS is refusing to take ownership of their mistake yet I have proof of them taking the package. If they would have executed some attention to detail, I would not be in this situation. Please avoid this location if you want or desire professionalism

I am in a very long ongoing dispute with an internet company over a package that was never…read moredelivered to me. NO ONE has been able to help me get the info that I need. Not the vendor, not PayPal. No one! Not even the national USPS customer service number. Today, I decided to call my local Belton Post Office and an angel named Bill answered the phone. He took the time to research my problem and gave me information that will help me resolve this mess and lead to a refund for me. I have been in this battle for 6 weeks! It took one caring USPS employee in Belton to take a few minutes and find the problem that will ultimately lead to my resolution. There really are angels here on earth and Bill is one of them. Whoever his boss is, give this man a raise!!!

Calling post offices from Ft. Worth to Austin while on the Amtrak train paid off in McGregor. My…read moredaughter and was wanting to mail post cards from our trip in Ft. Worth. I called McGregor about mailing post cards at the train stop. After some time of talking Kate was adventurous to drive to the Amtrak platform to pick up the postcards and mail them for me. I was very excited and pleased with the above and beyond service provided by Kate. I love this place. Kate did a tremendous service for the USPS in McGregor Texas, we need more like her.

this post office really chopped. it smells like badussy and the service was bad and slow. the…read moreworkers were mean.

How do we give negative stars? Local phone is set to only ring, if you are placed on auto hold it…read morewill then hang up after a period of time. They accepted a package from Amazon to be delivered to us a week ago and the only note in tracking was that it wouldn't fit in the box. Nothing else. Typically everywhere else they then place it at your door. This dept. will not. They left no note, and no other comments. Today we received a note in tracking that they attempted to deliver at 3:45 AM and now we would have to come pick it up ourselves. This box of dog food has been on auto order for two years and only the two times it was sent through USPS did we have difficulties. If we wanted to come pick it up, it never would have been ordered through mail. We recently lived in a very large city where USPS had a horrible reputation and you would expect to be cursed at if looking for a package. I never thought this towns would equal that. Very sad.

Very friendly and helpful staff. They process passport applications here and had us in and out…read morequickly.

Came in to get my mailbox key and change of address forms. I haven't submitted a change of address…read morein a long time, and the gentleman at the counter was kind enough to answer all my questions and help me with the process. This is not his fault; he was actually very nice but I feel bad that he was so overwhelmed by customers because he was by himself. Good service though.

Feb 2024, Fast and Friendly even when the lines is long…read more Clean facility as well. I wish they have another self serve kiosk

Extremely rude and unhelpful staff. Phone line always goes unanswered. I get other people's mail in…read moreMY PO Box, as well as my packages always get turned away, even though I'm actively PAYING, for shelf space and a PO Box. Soldiers, spouses, and generally people, avoid this place if you can. Pay a little extra for a private company to handle your mail and such, because the office will hire anyone off the street, and it shows.

Had a mail carrier stop delivering my mail because as wrote to me "you're filling up the return…read moreslot" when they continued to put someone else's mail in my mailbox. They also didn't like the response I gave when they told me they werent the "trash lady". Never have I ever had a problem with a mail carrier. luckily my brother is one and told me what to do to get my mail active!