The customer service was not up to par. The establishment could also use more employees therefore; when one employee is on a break, the entire observation isn't shut down. I have experienced this multiple times while trying to just get certain questions answered or by stamps. The employees do not have a standard in the regard of proper customer service. read more

This post office is HORRIBLE! Not one but two of my debit cards never got delivered and when I opened a investigation of course nothing happened a month later same thing my card never came when I spoke to the supervisor she said she knew it was a problem with people not getting there mail so clearly they are ok with the thieves they have working there only my cards didn't make the mail and I had a check sent to me it was open when I received it..this place needs to be closed down do not send your mail if u can help it . They will definitely take it and u will never see it read more

I stopped by this branch twice same week and got two completely different stories - both from the same clerk. Mon 7/21 @ 6:45 PM: The clerk said, "We're open until 7 PM on weekdays; only Saturdays close early." Wed 7/23 @ 6:15 PM: Doors were unlocked, lights off, and that same clerk abruptly yelled at me--and at two other customers walking in--"We're closed!" and refused any service. Google still lists the lobby hours as 9 AM - 7 PM on weekdays (see attached screenshot). Closing 45 minutes early with no online notice, then shouting at customers who relied on the published schedule, is not acceptable--especially for time-sensitive mail. Update the hours online, and remind staff that basic courtesy goes a long way. read more

United States Post Office - Post Offices Near Me - Atlanta, Georgia

With billions dollars revenue and subsidy how could they have such a slow/ poor service. Long line and very relaxed (only one employee) taking his time to service customers. read more

Unbelievably rude and unprofessional service. Zero kindness, zero customer service. I was told my label needed tape, and when I offered to purchase some, Robert said he would "help me out" with scotch tape..... only to berate me for not applying it the way he wanted. Every interaction I've had with him has been unpleasant, and he consistently goes out of his way to be rude for no reason. This is his job, yet he seems to take pride in making customers feel unwelcome. Save your time and go elsewhere. read more

Great service. Willing to take extra steps to ensure customer's needs are met. Professional, proficient and personable. read more

Sad sad place. Dirty and understaffed. If anyone I. The USPS wants to know why they're losing every day to other shipping options then just stop in here. read more

Wish there was an option for zero stars. The one lone employee (male) when I was there yesterday was beyond rude and aggressive. I simply wanted to inform him that there was a male laying out in the middle of the driveway (passed-out, dead?) leading to the back of the building. His attitude was so beyond normal that I can't help but wonder if he has mental health issues. Dread having to go into another post office after this experience. Anyone reading this who has had a similar experience, and there are plenty of negative reviews, please contact the USPS via email. Maybe if we all let them know how rude, aggressive, and angry this employee is they'll do something. It's a long shot, but at least we can say we tried. read more

Very rude location. The wait time is crazy. I stood in line for around 40 minutes to ship 1 box. Then once I got to the counter, I asked him if he had any tape and he said yes, but I couldn't use it and had to buy some. I decided to leave and take my services elsewhere. He's terrible at customer service. read more

Understaffed, rude staff, if you ask a question you get a rude response. The gentlemen at the front was clearly exhausted and was not in a good mood. Definitely not a professional, more like a 60 year old teenager. read more

Peak Holiday shipping time. One grumpy employee at the desk. Filthy building. No holiday stamps. No customer service. So sad what our postal service has sunk to. That's why UPS and Fed Ex do so well!! read more

this place is beyond awful. I just had the worst encounter with this guy who didn't even announce he was helping people and he just discriminately told me that I wasn't allowed to drop off my package when everyone else was in front of me. he told me "To get out of here" when I was speaking to him kindly about sending off my bag. do not by any means to come to this place it is the worst service ever and a waste of time. read more

if i could leave no stars i would. website in maps says USPS is supposed to open at 9 AM. I waited 40 minutes and no one opened.

They typically have one person was working here and the wait is an hour or so. Monopolies are wonderful things for business owners, but horrible for consumers. The worker behind the counter comes out with customers waiting and tired from standing for so long and starts lecturing people that the reason the line is so long is because people don't have their packages ready. It's a pretty upsetting experience at this location, but no real options to go somewhere else. read more

Dirty and rude workers just like every post office in atl. First time I came lady was nice but not this time. Wish this didn't have to always be so miserable- long wait and all. read more

I would leave 0 stars if I could. All due to a SUPER RUDE employee named ROBERT. He relentlessly and very loudly berated me for a litany of obscure things the entire time I was standing at his counter today. I should feel sorry for him as he is obviously an overly emotional and angry man. But nope. I just think he is a giant asshole. He unleashed a total verbal assault on me over a period of 4 minutes. Nobody should be subjected to that kind of behavior when you are simply trying to mail a letter. I see so many other negative comments on here about ROBERT but I'm sure nothing will ever come if it and we will all end up paying for his pension when he retires. read more

This is an extremely disappointing post office. At one time, it was the best in the city. Now the exterior is decrepit and desperately in need of a couple of coats of paint. The entrance to the front lobby is frequently dirty and covered with trash. The service is very southern though, as in slow as molasses. One would think that Buckhead could and would have a classy post office... read more

I have never left reviews before but this place is the most unkind place I have walked into in a while. I don't understand how I can be respectful to someone and ask simple questions and have someone tell me to "pay attention" and "if you sell on depop you should know what you're doing.". I'm brand new to selling and shipping things, it hurts when people are not open to being kind and understanding. I have come into this USPS a few times in the last few months and EVERY SINGLE TIME I have been met with rude, unsettling and discouraging experiences with insane waiting times. Especially from the man that works there, he's just plain rude, angry and aggressive. Every time I come into this establishment and I ask this man any question, he makes it a point to try to embarrass me for asking questions. I would rather ask questions and not have issues, than not ask the questions and my package doesn't get shipped?? I will not be returning to this location, I have never felt so stupid, hated and uncared for in an establishment in my entire life. I thought I could suck it up and keep coming because it's a convenient location with convenient hours, but I cannot get over the experiences I have had here. Especially with the man. ZERO STARS read more

Very convenient location. They stay open till 7pm and the times I have visited the service has been great. There is one particular guy there that's always pleasant even if he is the only one on the register with long lines. He keeps it moving, knows what he is doing and maintains a very personable and friendly attitude. read more

This place does NOT open at 9am...it opens whenever somebody decides to show up. I got here at 9:00 yesterday, waited until 9:10am and nobody came in that 10 minutes but I had to leave to go to work. Today, I got there at 9:00 and stayed until 9:15; still, nobody showed up from the post office. I then drove to the USPS in Buckhead Loop, got there at 9:22am and thankfully there was one person there to open shop. read more

United States Post Office - Post Offices Near Me - Atlanta, Georgia

It seems every time someone sends me a package it always lands in Atlanta only 30 miles away, then bounces around there for days or a week or more before they finally deliver it to me. The tracking data is changed each night to the next day, then the next day it is changed again. Yet it shows the package is still in Atlanta. As if they can't make the final delivery until someone happens to be going in my direction. The Atlanta facility is run like a one-horse town. Since Lewis De Joy took over the entire agency has gone down hill, probably permanently. read more

Walked in to drop off some packages - drop off was full so I went over to the office to leave them there . As I walk in, there is one man at the counter being helped so I get into line behind him ( I'm standing probably 6-8 feet back from the man at the counter) and a worker that is on the other side of the room starts telling me to "get off his back while people have their money out" . I - confused about the situation - ask the workers what they are taking about? I'm quite literally not even close to the guy. The workers tells me " I'm not going to argue with you" and that I just need to "back up" and that there are "systems in play that we need to follow" . I'm not sure if he assumed I was homeless or up to Ill intent because I was in my work clothes? I've been to this location over 50+ times to drop off packages and never once have I been told I'm standing to close to someone , Especially when my hands are FULL OF PACKAGES! Who's to say this guy in front of me isn't going to turn around and rob me? This was just completely absurd to me and I really am just baffled at the situation. read more

If U don't have anything to do come here. This place has one clerk working. The wait is long and it's crazy because 2 people were around the back. The line stretched pass the door. People were even sitting on the floor in line read more

Robert is literally the rudest employee I have ever come across. And somehow he seems to be the only person ever there. I walked in the other day to mail a package and apparently they close at 1:30 which I didn't know. He finished up a lady and I had one more address to write. He screams at me to hurry up and that he's on a schedule and I need to hurry up. He flustered me with the disrespect to the point that I left and decided I would go somewhere else. Well today I unfortunately found myself back at the same location bc of circumstances and thankfully there was another young guy there in addition to Robert. As I'm working to get my packages sent Robert is simultaneously making rude comments as usually AND berating a second generation American woman for 'not being ready' when she got to the counter even though NO ONE was behind her in line. This man has got to go! He is AWFUL!!!!!! I wouldn't be surprised if he is throwing packages away. He has something to say about everyone that walks in there and it's not ok. read more

Everytime I go when they "open" they haven't opened yet... not a trustworthy location.

The customer entrance was blocked off at 4:55 p.m. even though they close at 5. I understand no one should come at 5, but closing at 5 still means service till five, unless USPS has a cut off time, they should claim and announce it. It seems a bit unfair. Most USPS stores are pretty dirty since it's a very common used business. I noticed the close relationships of some common clients with the clerks, which is nice to see. My personal customer service experience was good. read more

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This is the absolute worst Post Office. I will drive 20min out of the way to avoid it. It rarely opens on time, the lobby is never open outside of post office hours and the lobby package drop is always locked closed. read more

Their staff is so kind and the environment is very stress free, Sean was the sweetest employee.

Do not go to this Post Office. I mailed a check at the Pharr Rd Post Office. It was stolen, then the amount on the check was changed along with the payee. It has taken weeks to resolve. read more

I stop by this post office on 11/ 28/ 2022 to deliver a package. I asked the guy working at the counter should I leave it here? He began confrontational began screaming and talking down to me also being very disrespectful. I can only imagine if the colors were switched it would've been turned into a big racial issue. Reading some of the comments on yelp regarding this post office. I can see why after my first and last visit why it has a 2.5 rating. The postmaster must be so proud of the employees he put at this location. read more

Best post office I've been to. Staff actually smile and offer to take a few seconds to assist.

If you are ever in need of a post office that has a 8:00 PM pick up time, this is it! I was once in a jam of mailing a bunch of parking tickets (darn the city of Atlanta and their need to ticket you 3 times in one day!) that needed to get post marked by 7 calender days, not business days. Luckily after calling the number on the blue bin in front of me that had a pick up time of 5:00 PM I found out that there was a post office 2 miles away that had a later pick up time. Unfortunately, this is in Buckhead, and with traffic it took me a hour to go two miles (I could have run there and back in a shorter time). But I did make it and was able to mail my checks to City Hall, 6 miles away. read more

United States Post Office - Post Offices Near Me - Atlanta, Georgia

I hate having to go to the post office! Today was one of those rare occasions that I needed to go to the post office to send off some certified mail and the Pharr Rd location was the closest to my office. It was 12 noon and I was certain that this place would be packed when I got there, and that I would be there for a good hour based on past experiences. But no, I was in and out; only 2 people in line ahead of me. The service was friendly, quick, and painless. read more

This was the grossest post office I have ever visited. On top of that, Robert was extremely rude and condescending. I was trying to move quickly, because the line had already taken me thirty minutes to get through. I wanted to be courteous of the other people. He made several comments to me that made me embarrassed to be standing there. What a jerk of an employee! read more

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They have passport renewals here, but be sure to make an appointment because they don't accept walk-in's. I made it two weeks ahead of time, as that was their next available appointment, so keep the timing in mind. Stand in line with the rest of those sending their letters, shipping off packages or buying stamps, as they will direct you to the proper counter to renew your passport. Be sure to bring the necessary information, such as your birth certificate, old passport, a copy of your drivers license, and your checkbook. If you don't have your photo, they can take it for you, as well. There is also an application form you must fill out online, so bring that with you. They will take your original copy of your birth certificate, but will send it back with your new passport. The first wait I had to get to the counter was 10 minutes, which made me 10 minutes late for my 1:30 appointment. Once I got to the counter, the man who wasn't in charge of the passport process informed me I needed to fill out the form first (which I had neglected to fill out) and provided me with a copy to complete. There is a private room in the back where they let you sit and fill out the form. Once I completed the form I stood in the line (again) and got back to Mr. Gibson, the man in charge of doing the passport renewals, at 2pm, although my appointment was for 1:30. He was very helpful and patient as I had to complete the form again at the counter for the errors I had in my form. I would avoid coming here during the peak hours like lunch time, as lines would have been ridiculous if I had made my appointment a little earlier. However everyone working here is very friendly and I appreciate their kindness to us after our standing in long lines. read more

The same thing that has happened to other FEMALES at this post office happened to me. Robert was extremely rude and condescending. I tried to move quickly because the line had taken a while (only one person working). I wanted to be courteous of the other people, just like the other reviewer. He loudly made several comments that made me embarrassed to be there. There seems to be a pattern towards women. read more

There's not much that's sexy about a Post Office - or reviewing it- but this is good spot. Nice staff who does things like help people waiting in lines (which can get long) with what they need to expedite things once you get to the counter. My family has had a POB here for several years and between my parents and me, it can get full quickly. The staff is good about holding overflow til we can get by (my parents live at the beach mostly, so they aren't always here to get the mail and I'm not consistent about swinging by!). Mail-wise, they always have a stock of supplies from stamps to packaging for whatever your choice of mailing options. Like David K, I *heart* the self-serve kiosk, too: weigh, stamp, ready to go! Favorite Post Office in town! read more

One of the friendliest staff of the post offices in the Atlanta area. They also stay open until 7p so that is a bonus. Eli has helped me several times and he is super helpful and friendly, always asking how I'm doing and actually cares, not just asking to ask! The self serve kiosk in the front is sometimes working, sometimes not so it's best to go when they are open. read more

Not very helpful. Always ask to put my overnight deliveries at the counter instead of the box because I know that ensures it will be sent but every time I request to leave it I get a snarky remark about putting it in the box. UPDATE- the attitudes of the workers are really poor. It's a customer service position- which is tough- but if you can't provide good customer service, don't be in that position. read more

I have never encountered such condescending, tasteless, Unprofessionalism, harassment conduct. Robert the supervisor is so condescending, unprofessional and harassing employee to the community of Buckhead Postal Service. I tried to address my concerns on numerous occasions and was dismissed. To day I tried again to address my concerns because I have a package missing who was delivered which I have informed delivery and received an email regarding my package. I was dismissed again so I had to go to higher ups regarding the condescending, Unprofessionalism, lying, harassing treatment and missing package I encountered today. Who gets a first, second or even third notice of a package pick up being a P.O. Box renter? Unheard and never has happened being a P.O. Box renter. read more