amazing customer service from Vic and the young lady there I did not get her name unfortunately…read more Friendliest people I've met in a postal office that worked there.

This place is lovely; quick service and nice people! I was in and out in 2 minutes at 11:50 on a…read moreSaturday!

They LOST my passport + name change application 12/29/25. Terrible service. Cannot reach the office…read morefor answers. Do not recommend for passport processing

I came around 2:30PM today (they supposedly close at 3pm). The window for customer service was…read moreshut and I was not able to send out my package. It needed to be scanned by them since I did not have a printer. Very inconvenient that a federal service is closing early. So happy my tax money is being spent on workers that behave like that. Who said they can close 30 minutes early? Lazy and need to be replaced by people who actually want to work.

I had a great experience at The UPS Store 2181. The staff was helpful, professional, and quick to…read moreassist. I've used them for printing services and was really impressed with the quality, speed, and attention to detail. They're also a great option for mailbox services, especially if you need a reliable business mailing address or a secure place to receive packages. Overall, this store is convenient, well-run, and offers more than just shipping. I'd definitely recommend them for printing, mailboxes, and everyday UPS services.

Always a great experience. The staff is always friendly and will handle long lines well. Alma was…read morevery pleasant.

On Saturday, November 8, 2025, a package I was expecting at my HUNTERSVILLE, NC, address was…read morereported as delivered, confirmed by the USPS tracking site. It was not delivered, however. I have called the local number for the Huntersville, PO this morning, Monday, November 10, numerous times between 9:30 and 10:15am. Recording confirms it is the right number and says to remain on the line for operator. It then rings for about 5 minutes with no answer...switching to a busy signal after about 5 minutes. How does one begin to chase a package at this PO?

I wish I could give 0 stars. By far the worst customer experience. Staff rather have you waiting…read more15+ mins in the lobby instead of helping you. Provides zero resolutions or help.

The actual address is 8845 Craver Rd Ste 123, inside the Student union building of UNCC…read more There are a few free parkings across the road if you arrive at the right time. Otherwise, you will need to use the visitor parking behind the building for $6 an hour. It was on the fourth floor of the parking building as I got lost when I went back to find my car. I just can't thank Felicia Breeze enough for her help that I was applying to get my passport fixed. You just need some patience as she has to handle all walked-in customers. There was also a male staff who speaks Vietnamese as well. They are super friendly and helpful. Another thank to them.

The atmosphere was great. The service was both helpful and on point. My sandwich was delicious…read more Great find!

Everything they never answer the phone and never enough people to work terrible customer service.read more

I needed to drop off a package after work. This one is in a convenient location in Huntersville. I…read morewent right before 5 and the parking lot was full to my surprise for a weekday! Parking was easy nonetheless. The line inside was long but I had a prepaid package so I was able to bypass the line and drop off on the counter inside. Employees seemed friendly and greeted customers. They had typical supplies for mailing available inside along with greeting cards and a nice selection of gift cards. I will definitely be back!

Post Office refuses to answer the phone EVER. Lost a package. USPS is the worst. Post Office…read morerefuses to answer the phone EVER. Lost a package. USPS is the worst.

April was extremely rude to me while I was trying to process my mail. She refused to accommodate me…read morebecause my order was "too large" and told me to finish processing it at another location. The order in question: 25 certified mail letters. This is all while I have a crying newborn with me. She is very inconsiderate and has the urgency of a snail. I'd give zero stars for this experience and this was a location I frequented with kind staff.

They always provide great and friendly service. This is not my assigned Post office but I gladly go…read moreout of the way because these employees care about their customers.

My experience at this USPS location was okay overall. I went in to ship a drug test to a lab, and…read morewhile they did explain how to do it, the employee handling my package questioned me about whether I was sure I was following the correct process. I had already done my part and followed the instructions given to me, so I just needed them to do theirs. Instead, I felt like I was being second-guessed for no reason. The package was prepared a certain way for a reason, and the extra questioning was unnecessary--it just threw me off. I stopped by on 3/29/25 around 1 PM, and while nothing went terribly wrong, the experience could have been smoother if they had just processed the package without all the back-and-forth. Would I come back? Sure, if I had to. But I'd hope for a quicker, more straightforward interaction next time.

Horrible service , this bald headed lady with long lashes quit literally was refusing to give me my…read morepackage that my marine boyfriend had sent to me , I tried to give multiple ways to prove the package was mine and was met with the nastiest response and attitude. After embarrassing me in a line full of people. Don't come here and if you do be ready to be met with the worst customer service known to man. They all hate their jobs and it's apparent.

Always helpful and lines go quickly. Love this location and have been coming here for about 2…read moreyears. I've never had any issues

Devious upselling of unnecessary services without notifying there's a cost. Got a mailbox and they…read morenonchalantly asked if I wanted the paperwork printed. Then I saw on my receipt a charge to print the agreement. Avoid this store like the plague they are.