On Saturday, November 8, 2025, a package I was expecting at my HUNTERSVILLE, NC, address was…read morereported as delivered, confirmed by the USPS tracking site. It was not delivered, however. I have called the local number for the Huntersville, PO this morning, Monday, November 10, numerous times between 9:30 and 10:15am. Recording confirms it is the right number and says to remain on the line for operator. It then rings for about 5 minutes with no answer...switching to a busy signal after about 5 minutes. How does one begin to chase a package at this PO?

I wish I could give 0 stars. By far the worst customer experience. Staff rather have you waiting…read more15+ mins in the lobby instead of helping you. Provides zero resolutions or help.

Kind, helpful , knowledgeable, professional staff. There is an abundance of parking…read more Always a pleasant experience.

Quick stop into this post office to get some stamps for post cards and then pop them into the slot…read morefor mailing. The line was short and moved quickly, the clerk was efficient and had the stamps in his drawer and then he provided the right change. A-OK. [Review 12632 overall, 2424 of 2019.]

Horrible nasty talking employees. No customers means no jobs. Customer service training class…read moreneeded.Very rude unprofessional people behind the counter. Leave your personal problems at home.dont bring it to work.

If it was possible to give this place zero stars, I would. And it seems my review may not be…read morenecessary with the slew of other terrible reviews. However, the employee who prompted this review, clearly wanted it. As this post office is usually packed, I prefer to use the self service machine. I have prepaid QR codes that I simply scan and I'm on my way. However, sometimes I need to buy packaging, which is a feature on the machine. The other day, I grabbed a bubble mailer and went to pay for it at the machine, like I have many times before. As I am approaching the door, one of the associates yells in front of everyone " you can't leave with that", insinuating that I was trying to take it without paying. I then informed him I was taking it to the machine so I could pay for it when I scanned my QR code. He continued to tell me I could not leave the store with it, although the machine is inside the store. As he proceeded to argue with me in front of everyone, I had no choice but to get in the long line to pay for my packaging. Once I reach the desk and he processed my transaction, a survey came up on the machine- he asked me "if I was going to click the red button since I was mad". So on top of accusing me of stealing, he been unprofessionally berated me about being unhappy of the situation and prompting me for a bad review. Anyway, per his request here is his review! I make it a point to buy my packaging elsewhere and never go into that store again.

The Notary Kim was helpful, friendly and incredibly kind! She went above and beyond to make sure my…read morepaperwork was taken care of! Great service!

Make sure to call ahead to see if all services are available. Their website explicitly mentions…read morethat notary services are open on Saturday for the convenience of their customers, but when I arrived I was told there wouldn't be a notary there until Monday. 2 stars because the guy running the counter was pretty great.

My experience at this USPS location was okay overall. I went in to ship a drug test to a lab, and…read morewhile they did explain how to do it, the employee handling my package questioned me about whether I was sure I was following the correct process. I had already done my part and followed the instructions given to me, so I just needed them to do theirs. Instead, I felt like I was being second-guessed for no reason. The package was prepared a certain way for a reason, and the extra questioning was unnecessary--it just threw me off. I stopped by on 3/29/25 around 1 PM, and while nothing went terribly wrong, the experience could have been smoother if they had just processed the package without all the back-and-forth. Would I come back? Sure, if I had to. But I'd hope for a quicker, more straightforward interaction next time.

Horrible service , this bald headed lady with long lashes quit literally was refusing to give me my…read morepackage that my marine boyfriend had sent to me , I tried to give multiple ways to prove the package was mine and was met with the nastiest response and attitude. After embarrassing me in a line full of people. Don't come here and if you do be ready to be met with the worst customer service known to man. They all hate their jobs and it's apparent.

amazing customer service from Vic and the young lady there I did not get her name unfortunately…read more Friendliest people I've met in a postal office that worked there.

This place is lovely; quick service and nice people! I was in and out in 2 minutes at 11:50 on a…read moreSaturday!

Great communication; Staff were extremely eager to help me with the Notary Service which I needed…read moreat last the last minute. Fair with pricing. Location was very busy - they definitely take pride in the quality and caliber of work and service that they deliver.

UPS STORE #2690 NEXT TO BAGEL BIN in Huntersville, NC Questionable business practices…read more Absolutely! I don't typically post a review, but when I feel a business is unethical it is important to me that the community. I hope what happened to me does not happen to anyone else. A friend of mine took a package into UPS store #2690 on Feb 5, 2026 for a guaranteed over night delivery to me in Austin, TX on Feb 6, 2026. The store charged $214.00. On Feb 6th I tracked the package. It was delayed due to weather. But how can that be? There were no weather issues in Charlotte or Austin, and if there was why did they accept the package for overnight delivery? Yes, there were weather issues the previous week, but that was the previous week. When I contacted the UPS store owner/manager, Issa, I was told they could not be accountable for weather. The package would not be delivered until three days later. To make matters worse because I was no longer in the Austin area to receive the package he wanted to charge me $100.00 to reroute it. Completely unethical in my opinion. After going around and around with Issa hoping to get a full refund, he offered me a $75.00 store credit. Sorry, that doesn't cut it. Rather than accept an offer like that and keep quiet I would rather not, and post this in hopes that it will help someone avoid this situation in the future and go elsewhere to ship overnight packages.

This is a stressful USPS in our area. Their service hours are terrible. I believe I want the only…read moreone who experienced this. The early hours is not 9, the lunch break is for a feast. Then Saturday is now 11:30 am. Update of their service hours, taken today. There were other older customers in front and behind. Climbing up those steps to see it was closed. If they are not on Google map, we would have go to other places not to be late. For scheduling pick up, we also worry about if post office has accepted our package. Anyway, why customers don't trust post office now for a reason.

This is the best kept secret and small. Very nice people that work at this location. All my…read morepackages arrived earlier than expected and they made it!! I will always come here! You should too!

Very efficient on a busy weekend. It's a little weird to get to as it's kind of backwards in the…read morecut. Parking is effigy

Arrived at 2:52 PM and they were closed. This location does not abide by their hours posted online.read more

The correct number for the Union Station passport office is (704) 687-5803. The number is currently…read morelisted incorrectly.

The atmosphere was great. The service was both helpful and on point. My sandwich was delicious…read more Great find!