We get informed delivery. Yesterday did not receive any mail that was suppose to arrive. Today…read morereceived the mail that was identified. Still have not received the previous day. When you go to website even though you might get a person - they only respond with their scripted text. Such a waste but they keep increasing their rates and providing crappy service!! They have also lost our bill payments servaral times!

This location was great! Clean & orderly. The staff member was very nice. There should be at least…read more2 people at the front if it's busy but the person handling everything was really nice.

On Tuesday, January 27, 2026, at approximately 2:00 PM, I went to mail three packages at the post…read moreoffice. At that time, the front desk was closed, so I used the self-service kiosk. After the kiosk accepted my payment of $35, the machine jammed and misprinted the first shipping label. An employee was called to assist and reset the machine, which resulted in my entire transaction being erased. I did not receive any usable shipping labels, and my payment was not refunded. As a result, I lost $35 due to a kiosk malfunction and the subsequent reset performed by the employee. I am requesting reimbursement of the $35 charged and guidance on how this issue will be resolved.

Living at the same address for last 20 years. In the last 2 years mail service is absolutely the…read moreworse i have experienced in 78 years if life. At minimum, monthly i get my neighbors mail or they get my mail. The latest debacle I received what appears is somebody else's passport to an address that is not even on my street, the incompetence of the mail delivery system is ridiculous. Word to the wise - DO NOT RELY ON THE USPS TO DELIVER ANYTHING OF IMPORTANT TO YOUR HOME ADDRESS.

Jimmy at this location is always pleasant. Usually the female workers are not so pleasant and can…read morebe very difficult.

I just moved to this area so seeing the local post office took me for a loop. There was mail…read moreunattended by the trucks, anyone could've taken items. I get that they're under construction but there's got to be a more secure way to do that. The mail person who helped me didn't seem nice but I think that's her disposition. They were very helpful though.

Ms Tina was very helpful. I couldn't find my package she called me very quickly after I submitted…read morethat it was lost. It ended up being at the neighbors but she was still very helpful.

SULPHUR SPRINGS post office has terrible customer service. The postman gets my mail wrong all the…read moretime. I get others mail and they get mine. My packages get delivered to other houses. It's awful. They NEVER answer their phone. I live a ways from there and I have to go all the way down there to get my questions answered on where certain mail is that was supposed to be delivered to me. I ask the mgr why no one answers the phone and he NEVER knows why. They are a mess. For me any ways!

These are the nicest postal employees I have ever encountered. Consistently pleasant and go above…read moreand beyond.

I went in today to drop off a package. The printer printed the label that said no postage necessary…read moreif mailed in the United States this was a return from eBay and the way it printed it cut off the no postage and half of necessary and the staff refused to reprint the label or scan the package because the barcode was completely intact. The address was intact. Nothing else was missing, but they refuse to take my package because it did not say that I could've handwritten that on there if that was acceptable but no, they would not allow it and I was forced to go home without being able to drop off my Package and reprint the label. Completely unhelpful staff this would never happen UPS. I know that they have the ability to scan a barcode and reprint if UPS can do it. I'm sure the United States Postal Service can do it. It's just complete lack of customer service. Yes I did throw a fit. I am not proud of that part, but it was just incredibly unhelpful when I have very limited time to do these types of errands during their working hours.

Our mail lady (Andrea) is a gem, she is professional, courteous and hard working!…read more The Rockwall Post Office management is a joke. Priority mail packages left before 5PM routinely are not processed the same day. Tracking number 9405550105495024124913 was droppd off at 4:40PM on April 22 and was not scanned that evening. Priority mail should be processed the same day if dropped off before 5PM. Calling the Post Office number only gets the phone to ring many times and then the call is disconected. The Postmaster will not answer or return calls when complaints are filed with the USPS website.

They never answer their phone and the one time they did they hung up right away before I could get…read morea word in

Nearly three months and my address change still hasn't gone through. They don't know why. Don't…read moreseem to want to find out why, don't seem to want to fix the problem. Suggested I just contact anyone who might send me mail. One clerk and the postmaster were rude and condescending. The postmaster actually yelled at me over the phone to " stop giving out my old address". Senseless thing to say. Hung up on my husband when he heard me say in the background to" just change the g d address.

I recently sent a package from our house in Palo Alto, California to my niece in Quinlan, Texas…read more After the package's tracking number indicated that it was delivered (via the USPS website), I was concerned that the package had been lost or stolen. So, I called the Post Office. I was surprised when someone answered and proactively assisted me. The Post Office contacted the carrier assigned to the route. Within a short time, the package was found (apparently it was in their mail box). The Post Office even called me back to let me know how things went. I was impressed with this level of customer service and professionalism. Many businesses (including many USPS locations here in California) would simply dismiss my concerns. However, I felt like the individuals working at this Post Office treated me as though my concerns were important. Kudos to the Quinlan Post Office!