On Tuesday, January 27, 2026, at approximately 2:00 PM, I went to mail three packages at the post…read moreoffice. At that time, the front desk was closed, so I used the self-service kiosk. After the kiosk accepted my payment of $35, the machine jammed and misprinted the first shipping label. An employee was called to assist and reset the machine, which resulted in my entire transaction being erased. I did not receive any usable shipping labels, and my payment was not refunded. As a result, I lost $35 due to a kiosk malfunction and the subsequent reset performed by the employee. I am requesting reimbursement of the $35 charged and guidance on how this issue will be resolved.

Living at the same address for last 20 years. In the last 2 years mail service is absolutely the…read moreworse i have experienced in 78 years if life. At minimum, monthly i get my neighbors mail or they get my mail. The latest debacle I received what appears is somebody else's passport to an address that is not even on my street, the incompetence of the mail delivery system is ridiculous. Word to the wise - DO NOT RELY ON THE USPS TO DELIVER ANYTHING OF IMPORTANT TO YOUR HOME ADDRESS.

I found this Post Office when I first moved to the area about 4 years ago. This is my go to as…read morethey are not far from my house, great customer service/Staff and the best part is that (at least in my experience) it doesn't matter what time of day that you go there is never a crazy long line or wait.

The desk clerks should greet their customers with a "Hello" rather than seeming unhappy.read more

I don't trust this post office it's been since February 11, 2025, since I mailed a priority package…read moreand it's still hasn't arrived at its destination. I know who helped me at the window and he's usually in a bad mood. I keep reading in my tracking that it will take one more day to get there then keeps changing and adding more days and showing at same location several times. Is someone tampering with the mail. Till my package gets there I don it trust this post office. It's already the 16th and it's saying that my package is just sitting at the same city now for several days and will not get there till the 19th now. Why not till the 19th now when it's at the city of destination. I do not recommend this post office and don't trust who helped me now. We need better service than that. I expect a call back.

You guys are a fucking joke of a business of a post office I hope you go under Anna post office…read more(either give me my package or we're gonna have major problems) all I can give you guys rn is major middle finger

So glad I found this place so much quicker than going to the post office quick easy friendly can't…read morebeat it in and out! And there's so many little things to buy in there as well Kinda like the one stop shop

I don't think there has ever been a time where I have walked into this post office and there isn't…read morea line, BUT then again, what post office have you been to where there isn't a line a some time?! I must say, the workers here are really friendly, they greet you with a smile, they take their time while also keeping things going and if you need assistance with anything as far as how you should send a parcel or they're opinion on what's best, they will help you there as well. It's close to my job, so I mean, it's convenient to go here and get things done.

This place is small but great. The employees are masked and there's plenty of signs explaining that…read moremasks are required & that only 2 customers are allowed inside the tiny room at a time. Great! Be nice! The employees certainly are nice and knowledgeable. Give them a break during this stressful, busy, scary time.

****AVOID AT ALL COST****…read more Negative 5 stars. 1 star was because lack of options I was sent a check thru priority mail that required a signature. The first time it was sent they put a letter in my po box 2 times saying they attempted to reach me. I went and talked to the dude at the front counter they said it was sent back, and "THEY DONT ACTUALLY KNOCK ON YOUR DOOR WHEN IT SAYS SIGNATURE REQUIRED." Please explain to me how you are to get a signature when you don't even attempt to reach the person. The landlord had to resend the mail pay another $15 to send me my deposit. If you are an employee reading this do better! The dude at the front desk cussed me out, because I got upset asked him to double check. he said "I know how to do my Fucking job" government employees at its finest...

Mail carrier does not deliver mail on a consistent basis to home and have observed this activity…read moreseveral times. If he has to extend his arm and reach to open a mailbox he doesn't make any effort to deliver or get out of his truck unless their is certified mail that has to be delivered to front door. Customer service is poor even after feedback has been provided and needs to improve!!!

The BEST postal office I've ever been in. It's always a joy to come in here, as the workers are…read morereally great people! I used to dread coming into USPS, but not after having this as my local post office! This past fall, I've had to ship a lot of packages and was here almost every other week! The workers always had a smile in their face and were very patient! Service is quick/lines move fast, the place is always clean, and everything is very efficient. The only thing that could be a headache is lack of parking spots on busy times (Christmas shipping season). However, spots open up after about 2-3 mins anyway! I am truly grateful our town has such a wonderful crew working the USPS! It really has been a godsend having such helpful and kind people help with any of my mail needs! Thank you Prosper USPS!

This is amazing!…read more Somehow I left my drivers license ( with my old address) at this post office. Luckily VIC found it and listen to what he did- he found the package I had sent, looked up the address of where I sent my package from, GOOGLED it, called them- and had them relay the message to me that he had found my Drivers License. So I just came back and picked it up. VIC is a life saver. We need more people like him in this World.

Yeah, USPS sucks. It just always does. I hate when returns for packages only do this place... lines…read moreare always so long, employees are the rudest people you'll ever encounter, and they make things as difficult and inconvenient as they possibly can for you. It always is a negative experience, never fails!

Folks, know that all your information from your P0 Box you offer into those grey toss boxes, are…read moreNOT recycled, but are tossed into the GARBAGE. BE aware, BE smart. Be aware of what YOU toss into those bins. Be smart and dispose of YOUR personal information properly. February 2026

If I could leave 0 stars I would. The parking lot is already a nightmare and inside always has long…read morewaits. But today I stopped by in the morning before work to drop off two packages that I had QR codes for. Used the self kiosk since there was only one person in line there and the normal line had about 10 people. Printed my postage and put them on my package, got my receipt, all good to go. Went to drop off my packages in the package drop off bin but it was locked so went over to the counter to ask where I could leave the packages and the counter lady told me to get in line. I told her I used the kiosk, my packages are good to go but the bin is locked I just need to set the packages down. And she told me that she did not care and I have to get in line to hand them to her. I have been going to USPS for years, multiple locations, even in different states, and have NEVER been told I have to get in line to HAND a package to a clerk when the package already has the postage and everything on it AND I had my receipt. I am not waiting in a 30 minute line with 10 people ahead of me to do that. Either unlock the bin or have a counter reserved for drop offs like EVERY other USPS office has. And besides the fact, SHE could've been more respectful too. Will never go to this location again. I went to a different USPS right after this situation and dropped them off at the counter they have designated for drop offs, and walked out. No waiting in line.

Not impressed. My pre-paid postage package was too large for the mail receptacle and there were no…read moresigns as to where I could drop my package, although there was a sign telling customers where packages could NOT be dropped. Consequently, I had to stand in line. Also, I chose to go to this facility because it's the main facility for Plano and I needed my package to depart the facility with the early collection parcels. I arrived at the Post Office in plenty of time to make the early collection time. My package, however, did not begin tracking until almost midnight, so it likely was not placed in their internal collection location until after the early collection time. Poor customer service.

04/26/22- Tuesday…read more Veteran-Owned (Prior USMC/ Marine Corps) Business!!! He's very fast. I paid the the same price. Will definitely return.